Squad Leader Archive

Thread: Banning of SL account for using form up command?

Jeassa
Tue Jul 20, 2004 11:48 pm
#53






Jonaas wrote:







DiLune wrote:


The fundamental problem here is twofold. One, how in the world did someone manage 400 commands in 3 minutes? That's over 2 per second. Shouldn't happen. Two, SL cannot stop saying something when they use a command. I would love to see all combat professions have to say something everytime they use a special. The entire game would be lagged out. The low population of SL has kept this from creating lag of gigantic proportions I suppose. Perhaps its time to just get the spatial yells removed completely. Its not fair that the SL has to keep his combat commands to a minimum while any other combat profession can spam theirs at will.


And lay off CS. They are in a tough spot (how would any of you like your job to partially entail dealing with irate and often irrational people? Just because that's their job doesn't mean we should take advantage and heap more abuse on them.) I personally think telling someone to use their commands once every 30 seconds is pretty sketchy, but I don't think that means people should be flaming the CSR. You don't have to like what he said, but you also don't have to continue to attack him or CS in general. He didn't know, they don't know that /formup doesn't generate SL xp...so what? We know and we know how it sounds, but I won't hold someone else to my knowledge.


(yeah, I know its their job to know the game...its still no excuse to flame them...be disappointed? Sure...flaming...nah.)

Message Edited by DiLune on 07-20-2004 11:25 PM







busted logic! I work in a restaurant, if i under cook a piece of meat because i wasnt familiar with it, and someone gets food poisoning, thats my ass on the line. Ignorance is no excuse. If this is their job, they should no it inside and out, and if they dont know it, they should look for a new line of work





Message Edited by Jonaas on 07-21-2004 02:36 AM


Message Edited by Jonaas on 07-21-2004 02:37 AM






Getting physically ill - possibly dying - is not the same as losing out on a few days play time. If it ends up being a mistake that the person in question was suspended then yes it sucks but you can't compare those things.


Also, if your job is to cook food then you are going to be trained on the aspects of what you are making - but you don't have to memorize some 30 odd professions and how they work.


I was an EQ GM before I came to the SWG team, and yes I knew the game but I didn't know everything. I couldn't have told you how to do the necromancer epic, there are so many aspects to an MMO that someone simply cannot know everything. If you are at odds with the decision that's fine, but really don't bag on the CSRs- it's a hard job and there are a lot of things to keep track of. If anything this brings some attention to an issue that the SL profession faces and raises a level of discussion. Again, don't expect all of them to know everything - heck, I'm a dancer and I still couldn't tell you everything about being a dancer.




Jeassa
Biggens77
Tue Jul 20, 2004 11:56 pm
#54






Jeassa wrote:





Getting physically ill - possibly dying - is not the same as losing out on a few days play time. If it ends up being a mistake that the person in question was suspended then yes it sucks but you can't compare those things.


Also, if your job is to cook food then you are going to be trained on the aspects of what you are making - but you don't have to memorize some 30 odd professions and how they work.


I was an EQ GM before I came to the SWG team, and yes I knew the game but I didn't know everything. I couldn't have told you how to do the necromancer epic, there are so many aspects to an MMO that someone simply cannot know everything. If you are at odds with the decision that's fine, but really don't bag on the CSRs- it's a hard job and there are a lot of things to keep track of. If anything this brings some attention to an issue that the SL profession faces and raises a level of discussion. Again, don't expect all of them to know everything - heck, I'm a dancer and I still couldn't tell you everything about being a dancer.







the problem with the not knowing statement is this has been an issue that was supposedly addressed already yet it happened again. the Squad Leader corrospondent stated that already.



Biggens
Master Weaponsmith
Corellia 1060 -4916 (East of Coronet)
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Radiant
Vegita1585
Wed Jul 21, 2004 1:25 am
#55






Jeassa wrote:



I was an EQ GM before I came to the SWG team, and yes I knew the game but I didn't know everything. I couldn't have told you how to do the necromancer epic, there are so many aspects to an MMO that someone simply cannot know everything. If you are at odds with the decision that's fine, but really don't bag on the CSRs- it's a hard job and there are a lot of things to keep track of. If anything this brings some attention to an issue that the SL profession faces and raises a level of discussion. Again, don't expect all of them to know everything - heck, I'm a dancer and I still couldn't tell you everything about being a dancer.







I'm sure being an EQ GM gave you plenty of practice at ignoring petitions


While the person may have been mouthy, he did state that the spam was linked to his ability. I understand that Sony isshowing a united front and standing behing the illogical and wrong decision of this spitefull CSR. However, what i don't understand is how someone can be a CSR without first getting a tutorial about every class, their abilities and how it affects the game world. This isn't like not knowing the Necro Epic, this is more like not knowing how to fear kite. (Tip to everyone, be polite with the law. You don't speak like that to the cop who pulled you over, don't speak like that with a CSR if you want to get out of the situation well.)
EpYoNTiamat
Wed Jul 21, 2004 1:44 am
#56

The csr did not comunicate well what the problem was. At first it seems the problem is Sabrinna spamming a message to everyone, but then he says "Yes and every SL leader I have grouped with never has to spam there(sic) message over 1000's (of times) in a minute." Which can easily be taken as overstating the problem. Not once, I bet, did the CSR think that there could of been a glitch, and with Sabrinna not fully understanding what the CSR was stating the problem was(its clear by Sabrinna's response) he ended up being suspended.


The two things I see this problem being associated with is a glitch in the system(whether he spammed it a lot more than he menat to or just the server failing due to the normal amount he used) and a miscommunication on the CSRs part.


Anyways, a CSR must meettwo qualification(in my mind)in order to be a CSR.

#1 they should have a good knowledge of the field in which they are a CSR.

#2 they shouldbe able to communicate well


The inability to communicate well is like a forum moderator not being able to read, you can't be a CSR and not be able to communicate your point...and you must be able to realize when the one that you are speaking to is not getting the point, which is clearly not the case with this CSR.



Yumil Kazakani - Imperial of Radiant Master Swords/Master Armorsmith
Yumil Zabuza [COBRA] - Ahazi Swordsman and Doctor
KardenTyrell
Wed Jul 21, 2004 2:41 am
#57

The player was given a warning, he neglected that warning, and said following up: I will continiu to spam. THATS why he was suspended, and it was a legitimate one.



- "TK-231 reporting in" -
[|Arresting hawtpants members for a living|]
1SpectrE1
Wed Jul 21, 2004 2:44 am
#58

Ok very well! Can u explain how to play the SL profession effectively without spamming in PvP?



Thought not!


gg


U lose



sPuk Radiant
kuPs Ahazi
Minion of Kellie (The original)! Yeah that one!
EpYoNTiamat
Wed Jul 21, 2004 3:10 am
#59






KardenTyrell wrote:
The player was given a warning, he neglected that warning, and said following up: I will continiu to spam. THATS why he was suspended, and it was a legitimate one.





Yet, the definition of how him spamming it was wrong never came in. The problem is the CSR was talking more about abusive spam(spamming it many times per second), while sabrinna was using another definition, such as one would spam a combat special. The CSR could not communicate well, so its the CSRs mess.



Yumil Kazakani - Imperial of Radiant Master Swords/Master Armorsmith
Yumil Zabuza [COBRA] - Ahazi Swordsman and Doctor
Crash752
Wed Jul 21, 2004 4:04 am
#60






BruceE-SOE wrote:

Hello folks,

No one has been banned. The difference between banning and suspension is that if you are banned, your account is forfeit and you will not be able to play it again. A suspension is a temporary lock out of your account ranging from three to ten days.


While I cannot give details about an account to anyone other than the account owner, I can tell you what kinds of actions will cause an account to be suspended in these circumstances.


We all understand how the Squad Leader profession works and that the commands are done via public channels. A situation becomes disruption when commands are being spammed in heavily populated areas. If a CSR asks you to please move to a less populated area or to notexecute the commands so frequently, you are expected to comply. An example of what is too frequent would be over 400 commands in a three minute time frame. If you think something may be construed as excessive, then it most likely is excessive and all we ask is for everyone to be considerate of others and not cause a disruption. If you refuse to comply with a CSR, you do risk having action taken against your account, ranging from a warning all the way up to account suspension or eventermination if the violation is serious enough.


So, with all of that said, please respect others and try to avoid doing something that is going to generate harassment tickets against you and possibly get you in trouble.








The CSR in question did not understand how the squad leader profession works as he was not familiar with the functionality of the skill set norfor that matter did heunderstand how the command queue works. He stated that the SL was spamming 1000 times per second which is impossible.


-Telling us that we are no longer welcome to PvP in cities withother people in it will not resolve the CSR and development team fromblatantly ignoring this issue.



Address the issue with the squad leader profession or educate your customer service representatives so that no other accounts will be suspended or banned.



***Blaming a server crash on a single player is very funny btw.***


Ehon - Radiant



Overseer
NecrozDarksoul
Wed Jul 21, 2004 4:06 am
#61

Doesn't SL work on people from outside the city too?



Necroz Darksoul


VLord of Darkness and Slave of WykydV


gando
Wed Jul 21, 2004 4:36 am
#62

if this person was afk spamming, I understand why they were reprimanded. If not, then there is an issue that needs to be addressed.
Tref
Wed Jul 21, 2004 6:42 am
#63









Jeassa wrote:


Also, if your job is to cook food then you are going to be trained on the aspects of what you are making - but you don't have to memorize some 30 odd professions and how they work.


I was an EQ GM before I came to the SWG team, and yes I knew the game but I didn't know everything.






I am sorry but this is a VERY lame excuse, and smells of incompetence. I am an accountant, it is humanly impossible to know every aspect of tax law, and FASB regs. From time to time there are questions that come up, that i have never encountered before, and have NO clue of how to deal with it. If you don't know how to deal with the situation you don't WING IT, and make a poor judgement without complete knowledge of the situation, and the ramifications.


A professional like this CSR is tryingto play off that he is, should do this tiny thing called RESEARCH, i.e. ask someone in charge, someone that knows, orREAD something. I mean thats whatI do when there is a question on foreign tax credit from a EU countryregarding the sale of lifestock, I opena HUGE book, andI read, then and ONLY then do i start giving advice or doing something. IGNORANCE is never an excuse, and lack of knowledge never absolved anyone fromcrime before.Heck if people in every field would be saying "I did not know it worked this way, there is way to much to memorize,sorry!" we would be in a lot of trouble.


Message Edited by Tref on 07-21-2004 06:44 AM



=========================================================
Tref - Dabbler of Sorts
Colonel Imperial NAVY

Mossad - Master Chef - Master Artisan - Master Politician = Mayor of (former Malas city)phear me!
Jasyn
Wed Jul 21, 2004 7:24 am
#64

I would say,

1.Combat professions can only use a there specials once per second do to the cap, so its only necessary for 1 Form up command to be used per second.
2.Despite the fact I don’t disagree with the CSR’s approach to the situation, I would still say always comply with there directions.
3.If you want to macro the command’s as a SL as the player in question obviously did, you always need to remember to place the 1 second pause in there ;-) /pause 1
4.The saddest part about all of this to me is that SL is so lacking in abilities or effectiveness that its so unpopular that this doesn’t come up as a problem daily, sure look forward to the revamp some day.


Easy fix's, give SL the option of useing silent commands, or commands via group chanle's instead. Maybe add them into the comabt Que to be treated as a special just like any othere.




____________________________________
Favorit quote of the day:
No reason to...change other things to help a broken system function better, the solution should always be fix the broken system, not adjust other things to block the abuses of a broken system. Know what I mean??
-JEST3R
astiateu
Wed Jul 21, 2004 7:54 am
#65

Former SL here...


1. Everyone spams specials. As a pistoleer, I spam fan shot. A LOT. As a tkm, I spam spin attack. As an SL you can spam specials too. It isn't the SL's fault that there is a default spatial comment that coordinates with their special. If pistoleer fan shot came with me saying "DIE SCUM" every time I hit fan shot, then I would be in the same trouble. So... you really can't punish an SL for spamming their special because the game has a spatial component.


2. SLs, the sollution is to edit what you say before battle. There is a command like /sysmessage DYING? WHO SAID ANYTHING ABOUT DYING can be changed to /sysmessage . That way, at least you aren't shouting an entire sentence or 2, just a dot. Might help.


3. People stand in major cities and spam "personx stomps on an r2 unit" like 10 times, or "Come to my shop at 3333 6666" or "training marksman 4444" or "Anyone got any money?" over and over, and those people are probably not suspended, and they are also effecting people 256 meters away. If you are going to suspend for spatial spam... you've gotta do it across the board. The squad leaders aren't spamming because they WANT to, it's an automated secondary consequence to the special they want to use.



Auto-it... leads to the dark side.
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