Merchant Archive
Thread: Removing full, maintenance paid abandoned vendors has to end!
AlphaMaldorian wrote:That 100 Day extention has been revoked to the best of my knowledge (Tigg's post regarding publish rollback; subsequent disappearance of the patchnotes detailing this "extension").Word to the wise: Be Vigilant with your vendors. NEVER trust Dev'speak
You'll notice that is a conversation and not a bulleted feature list. Those are answers not facts.
The 100 days is not in as far as I know it should be back in soon when they get the issues they had with the hotfix ironed out.
lisasdarren wrote:
Cafa wrote:
Your answer continues to be poor in the fact that ultimately you blame whether I am disturbed or irritated by sub-par service on me/players. If something "gets" to you then you DO something about it to the best of your ability to fix it. You do not quit.
Fivo Asia
I am not blaming you that you find a sub par service disturbing and irritating.The bugs in the code could hardly be called a sub-par service, more like an expected side effect, however undesirable, of complex software programs.
If you discover bugs then report them, many bugs have been fixed, some you probably never even knew about, more will be fixed.
If you want to complain that the customer service team is less customer focused than it should be, untrained, rude or any other of these things and it is true (I suspect it is in some cases even though i have never come accross it) then fine, I understand fully and would do the same if bad CS happened to me.
To me however you seem to be complaining about the loss of your vendor through a bug and the fact that they havn't replaced it, not about the fact that the CSRs you have spoken to are rude and incompetent.
i am complaining about both. my vendor was deleted via a system error. that is bad, and hey should make some effort to correct their problems, and to reinstate my stuff or otherwise compensate me.
but if the first csr who responded to the problem said, "i am sorry. it is sad. i know it is frustrating. unfortunately, i cannot fix it," perhaps it would have been ok. but i got a rude, snide response, and a closed ticket so that i could not even discuss my options with the nitwit. and then another, and another. no one could help, and there is no due process or appeal available.
this game is horribly supported. i have a real life business, and if i treated customers as i have been treated, i would have no customers. that realization is what caused me to cancel my account.
BaronRonin wrote:
Yes, i agree it sucks when you lose a whole vendor, but all you got to do is add one simple item every 2 weeks....thats it....dont even need customers, and as long as you got merchant you can still use vendors as storage, as long as you got the skill.....
once again, the "patch" caused as many, if not more, problems than it fixed. even adding items did not prevent my vendor from being deleted. and i am still master merchant.
Everyone griping about losing storage vendors, you all need to shut up....
that is just rude and unnecessary. losing vendors is a bad problem, and people need to speak up, not shut up, you troll.
If your a legitimate businessman/woman and got screwed, then that really sucks...
yeah, it does.
If you cant post or sell an item in 2 weeks or 100 days or whatever it is now, get a better job, you suck at yours
you suck at this, so scram.
If your going on a 7 week vacation (i wish i was) then tell a CSR
hahahahaha! like a csr would help anyone with a problem!?! hahahaha!
or a buddy, and have em log on and post an item or supend your timer, but dont leave for 4 weeks unnanounced, come back and gripe when your stuff is gone.....
or don't play every day and gripe when your stuff is gone. or don't play at all. save the money, and soon you can afford a long vacation.
That being said the CS team has guidelines for what they can and can't do, sometimes they misinturpret them, sometimes the guidelines are just nonsensical but they do have some guidelines that prohibit them from intervening in some areas.
If you have had a situation where you are unhappy with a CSR response I suggest you create a new ticket first explaining the situation again and explaining why you feel the original response wasn't satisfactory. If that doesn't work I suggest you send email to the support mailbox outlining the situation and the responses. Nothing is going to guarantee that you get satisfaction but you should take those steps before you give up on the system.
DocSavag wrote:
There is a process of appeal. [email protected] is the email address to send your issues with in game CSR responses and to ask for escalation. I'm not promising your results from them but it is a method for getting above the in game CSRs and getting someone to look at the situation.
That being said the CS team has guidelines for what they can and can't do, sometimes they misinturpret them, sometimes the guidelines are just nonsensical but they do have some guidelines that prohibit them from intervening in some areas.
If you have had a situation where you are unhappy with a CSR response I suggest you create a new ticket first explaining the situation again and explaining why you feel the original response wasn't satisfactory. If that doesn't work I suggest you send email to the support mailbox outlining the situation and the responses. Nothing is going to guarantee that you get satisfaction but you should take those steps before you give up on the system.
did all that. even called phone support, and tried the tech support board. still got snide responses, "we will not correct that", and tickets closed so i could not even have a dialogue.
the customer service for this game, in my personal experience, is horrific.
any decision not to replace/reimburse for system deletion errors is purely arbitrary on the part of the games administration. clearly, they can replace the vendor, the manitenance, and the items if they choose to do so. or they could choose to simply reimburse for the value of items theydelete inappropriately. they choose not to do so, which seems patently wrong. customer service isa term that describes what they should providing. they have in no way served me, the customer.
the only vote you get in how this game is run is your subscription fee. pay it to confirm the approach of the administrators, cancell to protest their actions.
i have voted.
Message Edited by cinnamon_tsunami on 09-28-2004 02:17 PM
cinnamon_tsunami wrote:
DocSavag wrote:
There is a process of appeal. [email protected] is the email address to send your issues with in game CSR responses and to ask for escalation. I'm not promising your results from them but it is a method for getting above the in game CSRs and getting someone to look at the situation.
That being said the CS team has guidelines for what they can and can't do, sometimes they misinturpret them, sometimes the guidelines are just nonsensical but they do have some guidelines that prohibit them from intervening in some areas.
If you have had a situation where you are unhappy with a CSR response I suggest you create a new ticket first explaining the situation again and explaining why you feel the original response wasn't satisfactory. If that doesn't work I suggest you send email to the support mailbox outlining the situation and the responses. Nothing is going to guarantee that you get satisfaction but you should take those steps before you give up on the system.did all that. even called phone support, and tried the tech support board. still got snide responses, "we will not correct that", and tickets closed so i could not even have a dialogue.
the customer service for this game, in my personal experience, is horrific.
any decision not to replace/reimburse for system deletion errors is purely arbitrary on the part of the games administration. clearly, they can replace the vendor, the manitenance, and the items if they choose to do so. or they could choose to simply reimburse for the value of items theydelete inappropriately. they choose not to do so, which seems patently wrong. customer service isa term that describes what they should providing. they have in no way served me, the customer.
the only vote you get in how this game is run is your subscription fee. pay it to confirm the approach of the administrators, cancell to protest their actions.
i have voted.
Message Edited by cinnamon_tsunami on 09-28-2004 02:17 PM
I'm sorry you had that experience and I'm sorry that you quit over it. I've never had any issues with CSRs being rude or unhelpful. I don't consider a statement that they can't do something unhelpful. I have been told they couldn't help me with something, challenged the fairness of it and gotten them to budge..I think it might have something to do with the approach you take but there are limits to what they are allowed to do. I have never had anyone be rude to me though. I'm not saying there aren't rude CSR's but I've never talked to one. Even the CSR that I had a "confrontation" with over some AFK policy was polite and respectful..he was wrong and unfair but he was polite.
DingoBoi wrote:
psssh.. Imperial taxes and confiscations happen...
it's part of doing business in the Empire
/throws blanket over DingoBoi;
/sits on blanket;
Now, about those lost vendors . . .
LadyGrey wrote:/kicks blanket;/sharpens sword quietly;
I think you're my hero....