Merchant Archive
Thread: Removing full, maintenance paid abandoned vendors has to end!
Elyssa wrote:Maybe a dingo ate your vendor.
You guys are in a silly mood tonight
>>>that is just rude and unnecessary. losing vendors is a bad problem, and people need to speak up, not shut up, you troll.<<<
If you actually read my post, it doesnt say losing vendors....it said losing STORAGE vendors...the ones that caused the remaking of merchant in the first place..people using vendors as storage after dropping the skills....having 20 full backpacks for 99999999 in a vendor is a workaround, not a viable skill use....
Read before responding
DocSavag wrote:
Elyssa wrote:
Maybe a dingo ate your vendor.
You guys are in a silly mood tonight
DingoBoi wrote:
/keeps digging a tunnel towards the lake in hopes of making a bidet for the lady!
Message Edited by LadyGrey on 09-29-2004 05:10 AM
lisasdarren wrote:
cinnamon_tsunami wrote:
did all that. even called phone support, and tried the tech support board. still got snide responses, "we will not correct that", and tickets closed so i could not even have a dialogue.
Let me guess, after they told you they couldn't do that you kept insisting on sending in more tickets with the same info?
No, actually I tried to include additional information that I hoped would help them provide me with assistance. I submitted a total of three in game tickets spaced over several days, and tried to include more info in hopes that it might lead the csr to understand the problem correctly. I did not receive any response that indicated that they ever even fully read the tickets.
All I got was what I discribed. Nothin'. I spoke with phone support, used live chat, tried the tech support board, out of game email, and tried very civil, very detailed appeals in game via the holo/ticket system. I feel that I gave it a legitimate, articulate, non-abusive attempt. And my tickets were still closed without the option for discussion, my emails received form letter replies, and no one would ever even admit the system made the error.
Of course, you can only either take my word for it, or chose to disbelieve me. But either way, the facts remain.
the customer service for this game, in my personal experience, is horrific.
any decision not to replace/reimburse for system deletion errors is purely arbitrary on the part of the games administration. clearly, they can replace the vendor, the manitenance, and the items if they choose to do so. or they could choose to simply reimburse for the value of items theydelete inappropriately. they choose not to do so, which seems patently wrong. customer service isa term that describes what they should providing. they have in no way served me, the customer.
Corporate decisions are not bad customer service
Rather severe abstraction. Corporate descions may not technically BE customer service, but they certainly have a profound effect on customer service. In most cases (if not all), they are the basis on which customer service operates. If soe decides not to correct ingame problems that occur, that option for possible customer service is gone. So customer service is decided at that point by corporate policy.
And further, if corporate policy leads to a failure in training or quality of the csr's, then corporate policy determines customer service.
In fact, only in the rare instance is customer service independant of corporate policy. I can't really think of a good example of customer service not being fully based in corporate policy, but I guess it could happen.
, you not getting your own way is not bad customer service,
Not getting any assistance is bad customer service, no matter how you slice it. "The customer is always right" is an old adage that is widely used in business, and for a reason. There would be no harm to anyone is soe corrected my problem. They know that I did not cheat/hack/exploit/poach. They should give the customer the benefit of the doubt in such situations.
I realize that they cannot always do what I wish they would do. Server rollbacks, for instance, have occurred in the past in such a way that I lost credits or items. I was told, politely, the situation, and that they could not fix it. And I played on. However, that is not the case here. No reasonable approach is evident, and I have received rude, snide, and form-letter responses that simply do not pass muster as "customer service".
someone telling you "we will not correct that~" isnot bad customer service
Actually, if they screwed up, and they will not correct it, that is bad customer service. At least where I shop and work it is. And there is not an option to actually speak with a living human being regarding in game issues. That is generally seen as a bad thing in todays customer service environment. Usually, that is a result of outsourcing to areas where American English is not spoken. But I am not sure if that is part of the problem here.
, they are merely telling you the facts
No, they are reciting arbitrary corporate policies. They actually have the facts wrong. And apparently, I am not the only one who has had this particular problem.
, if you dont like the facts then that is unfortunate, but just because you don't like what you are told is the case doesn't make the people telling you that information bad or wrong.
I did not say they are bad people. They are wrong concerning the facts.
When they are rude in providing me with their version of soe corporate policy, when they can offer no options that might mitigate their error, when there is no obvious and easy to follow set of steps to obtain assistance, and when rather than allowing civil dialogue they close each ticket after simply saying "we will not assist you", that is horrific customer service. None of my real customers would ever come back if I simply treated them as I have been treated.
Of course, you were not there, so you only have your personal experience and your presuppositions as to the "facts" on which to base your comments, which is a pretty big impediment to discourse between us. So I am not trying to be hard on you. But I doubt that you would return to Wal-Mart, for example, if you got home and found the package you paid for was empty, and they would do nothing to remedy the situation. Even if it was due to a corporate decision.
And I certainly hope most people would hold a subscription game service to a reasonable standard of curtesy and effectiveness in remedying their clients problems. I have recieved neither civil nor effective intervention in my problem. In fact, the rude replies (or worse, no reply at all to out of game emails -- only 2 out of four attempts to get answers even received a reply)I have recieved have done more to cause me to cancell my account than the fact of their system error.
Message Edited by cinnamon_tsunami on 09-29-2004 09:43 AM
cinnamon_tsunami wrote:
"The customer is always right" Now that is really, really funny. I fell off my chair.... or maybe it was the wine.... That phrase really is so... so... precious. /cackle
Not getting any assistance is bad customer service, no matter how you slice it. "The customer is always right" is an old adage that is widely used in business, and for a reason. There would be no harm to anyone is soe corrected my problem. They know that I did not cheat/hack/exploit. They should give the customer the benefit of the doubt in such situations.
Wendi wrote:
It's ok Cinnamon_tsunami, these are the same guys who would walk in to Best Buy, etc. Purchase a sealed 80GB Maxtor hard drive. Go home and open it up to find its a 4.6 GB Hitachi, then just sit there while they realize according to corporate policy they were supposed to open the box before leaving the store to verify its contents. Therefore they accept their 100 dollar loss and move on. WRONG! Like hell if they wouldn't be up in the store and explaining the situation about how they were ripped off. But under their own pretences they just better hope that store doesn't run their operation how they say they expect it to be run in SWG. Some people are just ignorant to the situation until it happens to them and that's just a shame they cannot have foresight like that.
I tell you what..go to Best Buy and buy a copy of SWG. Open it. Then take it back and try to get a refund. Explain that you are the customer and are always right. Good luck.
DocSavag wrote:
Wendi wrote:
It's ok Cinnamon_tsunami, these are the same guys who would walk in to Best Buy, etc. Purchase a sealed 80GB Maxtor hard drive. Go home and open it up to find its a 4.6 GB Hitachi, then just sit there while they realize according to corporate policy they were supposed to open the box before leaving the store to verify its contents. Therefore they accept their 100 dollar loss and move on. WRONG! Like hell if they wouldn't be up in the store and explaining the situation about how they were ripped off. But under their own pretences they just better hope that store doesn't run their operation how they say they expect it to be run in SWG. Some people are just ignorant to the situation until it happens to them and that's just a shame they cannot have foresight like that.
I tell you what..go to Best Buy and buy a copy of SWG. Open it. Then take it back and try to get a refund. Explain that you are the customer and are always right. Good luck.