Merchant Archive
Thread: Annoying Customers you want to throw in the Sarlacc Pit
I've had a number of people ask me if I can make houses...while standing in front of melooking atmy Master Merchant tag. /boggle
I gave up and justusemy novice politician tag now.
Another tip, I might have mentioned it before, but if you're taking orders through a tell that you'll deliver later, ALWAYS ask them to send you a mail also. Just tell them it's so YOU remember their order and their name, and don't get the order messed up.
And then reply mail back to them with the price you discussed, and also include YOUR name in the To: fieldso you get a copy of it.
This can eliminate ALL confusion and haggling on their part.
I've made a few droids I got tells for, and then the customer will act stupid when you tell them it's ready.
"Your 'abc' is ready."
"I asked for 'xyz'."
"NO, you asked for 'abc', and here's the mail you sent me confirming the order."
"The price is xxxxCR."
"I thought you said it was going to be yyyCR."
"No, we discussed this price, and here's a copy of the mail I sent you confirming the price."
They can still act stupid and say they MENT to order something they didn't, but you can show them the mails and say "This is the item you ordered and here is the price we agreed on."
That doesn't mean they'll buy whatthey asked for, but you can prove that you delivered what they asked for at the price they asked for.
My unfavorite customer exchange was back in the early days, and I told him I'd custom-crafta crafting station for him, for 2500c.
I made it. We met.
I clicked the Start Trading menu button on his radial dial.
About a minute later I say, "Please start trading with me".
(no response)
About a minute later the Trade dialog box comes up. Within 5 seconds, I've dropped the station in the dialog box.
(two minute delay)
I say, "Do you have lag?"
(one minute delay)
He enters 2500 credits into the dialog box.
I instantly click 'Accept'
(three minute delay)
I say, "Are you there?"
(30 second delay)
He says, "brb".
(5 minute delay)
He clicks "Accept".
Within 15 seconds, I click "OK to Trade".
(2 minute delay)
(Transaction is cancelled)
I ask him "What happened?"
(Eventually, about 10 minutes later we finally complete the trade.)
This wasn't horrible, but it broke my stride and was slightly annoying as I was crafting clothes to fill some orders I had gotten the night before.
Stride-Breaker: Hi
Me: (Gah, I forgot to put up my /afk message...should I answer? Ah, what the heck.) Hello
Stride-Breaker: r u crafting right now?
Me: Yes, I am.
Pause for about 2 minutes. I thought it must have been someone who understood that craftersare busy when they're crafting.
Stride-Breaker: Want a duster in black, a warm hat in black with grey on the bottom part and black on the top, a shirt in black, and boots and gloves in black.
Stride-Breaker: Make it
Stride-Breaker: Also, some pants in blue with a white stripe and a shirt with blue as the main and white at the outline and boots and gloves to match.
Meanwhile, he's typed this in so fast I haven't had a chance to reply. And my crafting messages have forced his order out of spatial.
Me: I'm busy making clothes for some orders I received before yours. Could you please send your order in an email and I'll get to it as soon as I finish up these others?
Stridebreaker doesn't respond.
Me: Email orders just make it easier for me because, when I'm crafting, /tells get pushed out of spatial.
Stride-Breaker: Send me a /tell when you are done and I'll send you my order in spatial again. 
*boggle* What's so hard about typing out an email? Especially if you are going to have to type out your order again? I don't respond. And I turn on /afk.
Later...
I've finished making my other orders a while ago and they are all up on my custom orders vendor waiting to be picked up. I haven't sent a /tell to Stride-Breaker that I had finished my other orders...and my /afk is still on.
Stride-Breaker: Hey
Me: Auto-Response /afk: I'm sorry I can't answer my comlink right now. If you have a question or custom order, please send it to me in an email and I'll get back to you as soon as possible. Or you can visit *Threads & Meds* just outside of Coronet (652, -5116) and browse through my many vendors. Thank you!
I never heard from him again. If he had only sent me an email, his order would have been on my custom order vendor waiting to be picked up along side my other custom orders.
Marksman-Dancer wrote:
*boggle* What's so hard about typing out an email? Especially if you are going to have to type out your order again? I don't respond. And I turn on /afk.
I had a customer very recently who gave a insight into what some people's problem is. In response to the afk 'please mail orders' she sent a tell on the lines of 'That's what I've just done'. It seems some people think by mail people mean tell. I suppose it's unstandable if someone's fairly new to the game, or just not very good at working things out on their own. Some classes of character would rarely, if ever, get an actual mail. It sounds odd to a profession based so heavily on mail, but explaining how to send a mail can sometimes solve the problem.
I had a classic one yesterday :-)
I have a separate vendor for Probots, and its listed on the map as 'Probot sales'.
My friend (who is playing on a PC not 2 meters behind me) is stood outside my house when up runs some guy who asks
"Where can I buy a combat droid"
To which my friend refers him to the building right behind him
"Thanks, thats where I was going just wanted to check"
I'm minding my own business and the inevitable 'you have new mail' arrives, I open it expecting to see the purchase of one of my Probots
"Your 'Deed for MSE droid' has been sold to Clueless Customer for 200 credits"
As you can appreciate I'm slightly puzzled by this.... however I am pleasedthat the 'Your droids suck' /tells never arrive
Anyway, later in the day I send the guy my standard "Thank you for shopping with us" type mail to which I get the following (almost immediate) reply
"WHAT ARE YOU ON ABOUT! I DIDNT BUY ANYTHING FROM YOU"
I often wonder if some people play from the same planet I do.......
ASHRID wrote:
I had a classic one yesterday :-)
I have a separate vendor for Probots, and its listed on the map as 'Probot sales'.
My friend (who is playing on a PC not 2 meters behind me) is stood outside my house when up runs some guy who asks
"Where can I buy a combat droid"
To which my friend refers him to the building right behind him
"Thanks, thats where I was going just wanted to check"
I'm minding my own business and the inevitable 'you have new mail' arrives, I open it expecting to see the purchase of one of my Probots
"Your 'Deed for MSE droid' has been sold to Clueless Customer for 200 credits"
As you can appreciate I'm slightly puzzled by this.... however I am pleasedthat the 'Your droids suck' /tells never arrive
Anyway, later in the day I send the guy my standard "Thank you for shopping with us" type mail to which I get the following (almost immediate) reply
"WHAT ARE YOU ON ABOUT! I DIDNT BUY ANYTHING FROM YOU"
I often wonder if some people play from the same planet I do.......
5 credits says the MSE is in the available tab and the guy never retrieves it.
Wow. I just finished reading this.As soon as I can breath I'll tell my story from the customer veiw though I am a nice/smart customer.Good thread to relieve stress. I did realise that at one point I asked asked a bunch of architects if they could make/sell a medium Naboo house at that time. I ended up ( like every other person buying it from the original person I asked. I was nice during the whole thing understanding that I was asking alot to get a house that fast. the person got me the house pretty fast. I also ordered a couple of pieces of furniture from them and sent them a waypoint to my house. She was really nice through the whole thing. I haven't seen her online in a month though. I'm just adding this in contrast to all of the storys. Of course I bought the house 2 days before the first big patch that cut the destroy mission pay in half. I also didn't know how maint worked. I lost the house during my month offline. I do think that everybody should try being a crafter. Maybe then SOME of them would understand what it's like. Congrats on living through it all! Thankfully I enjoy having my shop right now. I REALLY respect the master crafters after this thread. I never actually do anything rude. I only have one person I don't like and he just did something that was annoying but perfectly legal/normal. ah it's nice to right about this. I'll be sure to tell my friends about this thread. I do want to hear from some of the famous WS from my server that would be interesting.
Sorry for any bad spelling but it's 12:30 in the morning.
I'm a DE/merchant. A low level DE/merchant. As we all know merchant xp is hard to come by after the last patch. I thought I'd kill two birds with one stone, and make everybody happy. I have to grind through droids like crazy to get myself up to a point in DE where I can actually make something useful. Rather than just destroy them or practice, I set up a free droid vendor. Just go into my shop, pay the 1cr access fee, and buy an R4, R5, Treadwell or DZ70 for 1cr.I get Droid and Merchant XP, everybody else gets a free droid so people can stop complaining about "star warsyness".
The other night I'm in my shop making droids and I heard somebody come in. The vendors all barked their ads at him and I got a couple new mails when he bought droids. Then he came to the back of my shop where I was working.
"Can I have some batteries?"
"They're for sale on the Ithorian in the next room"I told him.
"But I want some free ones"
I explained how batteries give general XP, not droid XP. I explained how low level droids are worthless and I make no money off them so I give them away and sell the batteris. It's an old marketing gimmick, but heck it works. Just like giving away razors and selling the blades.
"But I want free ones"
I refused and went back to work. He didn't leave. He began talking to my vendors. He had a good 3 minute conversation with my Aqualish seeker droid vendor discussing all sorts of different topics. He asked my vendor about how I treated him, and then started asking my vendor if he'd rather go hunting with him than stay in my shop. This went on a good 10 minutes, talking to my vendors and bugging me about letting the vendor go hunting with him.
Either he was really bored or really high. I don't know which one. I would have just banned him, but it was amusing for a little while. Finally I asked if he'd go away if I gave him free batteries.
Two stacks of batteries later, he's riding away from my shop, happy as a clam. He saved himself 250cr for 10 minutes worth of talking to vendors.
As soon as player bounties are a reality, he's first on my hit list.
I just have to chime in here...I sell a LOT of resources. I have since the first week of live and I buy and sell almost exclusively, meaning I mine less than 5% of the resources I sell.
Customer: Your Prices are Too high..you must be insane to sell for this much.
Me: Hmmm..that's very insightful.
Customer: Yes..and you really need to sell in smaller quantities..these are too big.
Me: Interesting..please, go on.
Customer: Do you have any *rare and valuable resource*?
Me: No, I'm sorry it's all sold out. [HELLO!?]
Customer: Oh..cause *other merchant* has lots of it..
Me: /sigh
Me: How long have you been crafting?
Customer: Oh..just since yesterday..I got a holocron.
**Csin Holds His Head**
Customer: Before this I was a CH/Commando/BH-with-eyeshot..this game is easy!
Customer: How come all your vendors are so empty?
**Csin thinks to himself..because I don't listen to blathering idiots**
--just wanted to blow off some steam...this happens every day--