Merchant Archive

Thread: Annoying Customers you want to throw in the Sarlacc Pit

LadyIllyria
Thu Mar 11, 2004 2:51 pm
#222

Some of the more infamous moments in my career as a Merchant...



1) *Beep* Incoming email... Customer has bought small house. In fact, they bought all the small houses I had on my vendor. I thought 'cool!' back in the beginning days of the profession. Excited, I paged the customer with, "If you need more houses, just let me know, and I will be happy to make them for you," thinking it was someone buying houses for their new city or guild. I got a tell back, "Hey, I just found someone selling small houses for cheap, I'm buying them all to resell." Okay, mistell of course, but I still made money, no big deal. However, then they tell me back saying, "Yeah, I just needed some houses for my city." Me: "*smiles* Unfortunately you mis-telled your comment about reselling them to me first." *BAN*


Reselling, eh, alright, I still made a profit. Liars, I abhor.


2) I got a tell out of the blue saying, "Hey, <friend> recommended you, can you make me a large amount of small, medium and large houses for cheap?" In much worse grammer and typing of course. I say yes, but it will take some time, and here are my prices, leave me an email since I am heading offline. He asks a couple more questions, I respond, then ask, are you interested in placing an order still? Silence for a bit, I really had to go, so I did the polite thing and left him an email appoligizing for leaving, and if he needed anything to just email me and I will do the order in the morning. The next day I sign back in with that email forwarded to me from him saying, "&*(& *(@!) I don't know you, don't *&(& mass mail me. I'm going to report you."


Umm...


3) Most recent someone asked me to do some survey work for them. I agreed to do so. He wanted a location for fungus. I found a spot not too far away from his city with a high density, and it was the only fungus. I sent him an email with the location and stats on it. First he asked me what the quality was, not understanding what OQ meant. Then he said, but there is some higher quality stuff outside my house. I assured him that there was only one type of fungus on the planet, and that was it's stats. (Not to mention if he already knew this, why did he need me to survey for him?) I finally got a clue that he was new to the whole resource business and asked, when was the last time you checked for this resource? Silence, then a tell back, "Never mind, it changed."


Duh. Maybe I did know what I was talking about after all?


But this one gets a bit better. Then he asks me if I have any micro flora harvesters for sale. I say yes, I have several on my vendor with power and credits still in them. I'm selling them for 1cpu per credit and energy in left in them. (3.5k being the highest price, or there abouts). He said, great, can you go back to your planet, get them, and bring them to me? Me being on Tatooine, him being on Lok, with the nearest shuttleport 4k away from his city. I politely said no, and firmly pointed him to the direction of my vendors if he wanted them.


Resigned sigh.



Just some random things I've learned the hard way.


1) Money first, service after.


2) I do not like having people constantly looking over my shoulder, following me from room to room, when I decorate their home (on-site crafting in all cases).


3) Being nice to people is more often taken advantage of than not.


4) Ban and ignore are your friends.


5) Attempting to educate newbies results in frustration more often than not.


6) Do not take on apprentices.


7) Some people just don't understand the concept of role-playing and three-demisional characters.


On a postive note, though, there are exceptions to all of these cases. These people are on my friends list, and who recommend business my way, as I recommend business back their way. I love the community that has been developed between crafters and resource dealers (well, certain ones, with brains and clues). I still look forward to that next sale, to that next business challenge (you want how many heavy harvesters by when?). And I have fun bartering just to barter, or wheel and deal.


Mistress Kyphi Makarha


Master Architect, Master Tailor, Master Artisan, Merchant, Slaver


Artistan
Sat Mar 13, 2004 4:20 pm
#223

I'm firing up a new business-expect some more soon.



- I support keeping & balancing the current combat system You can too
mhal9000
Wed Mar 17, 2004 11:20 am
#224

/bump to the top



Federated Resources
Hork Haggis, Retired

mhal9000
Wed Mar 17, 2004 9:01 pm
#225

I've done the same thing with pricing mistakes. I did it with a 100k stack once...heh. The person who picked it up did reply to me when I realized what I'd done, and agreed to return the material. I gave him an extra 10k resources just for being honest enough to return it.


Course I've had others who wouldn't reply, and they got added to the /ban list from my shops without any hesitation.





Federated Resources
Hork Haggis, Retired

Zanholo
Thu Mar 18, 2004 1:48 am
#226

Got thru page 3 and will eventually finish it all.


How would you deal with this:


8600 units if medium stat steel, you place it on your leftover resource vendor, but you mistakenly price it at 1600 creds instead of 16000.


That night, some guy grabs it up. Next morning you see the mail and the mistaken price. You send the guy a mail explaining the pricing mistake and offer several different options including him selling it back to you at that price or even just bank transferring 10k to you (still way under 2cpu).


You add that person to your 'friends' list and observe that he has been on every day for a week, but doesn't reply to your mail.


What would you do?


Yes, this was MY mistake in pricing and he has the right to keep the item(s). Guess what? They are also MY shops and now he is banned and can't get those cheap powerups, 99% repair tools and other things.



(((Oishii Sou'Na))) - Scylla, Silver Bay, Naboo, SS Ace
(((LAkers Pwn))) - Tempest, CorSec Master Pilot
Furnishings, city items, art, p-ups, best repair tools & more!
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(((Goki Buri))) - Chilastra, South Coronet, Havoc 2/2/1/1
Tavtrin
Thu Mar 18, 2004 1:59 am
#227

Well if he took it and wouldn't return it for a refund he should at least respond to your tells.



Trin Tavtrin
Proud Member Of RGU
Wanderhome

ASHRID
Thu Mar 18, 2004 7:14 am
#228

Once I priced a small house at 1k rather than 10k. The only thing I could do was congratulate the buyer on spotting my mistake and grabbing himself a bargain.


You cant hold others responsible for your mistakes


Not responding to your emailsis the safest way of dealing with the situation (while you may be polite in your approach, theres no guarantee you'll stay that way if he's not interested in your proposal(s))
SaseO
Thu Mar 18, 2004 8:51 pm
#229






ASHRID wrote:

Once I priced a small house at 1k rather than 10k. The only thing I could do was congratulate the buyer on spotting my mistake and grabbing himself a bargain.


You cant hold others responsible for your mistakes


Not responding to your emailsis the safest way of dealing with the situation (while you may be polite in your approach, theres no guarantee you'll stay that way if he's not interested in your proposal(s))






i totaly agree if you make a mistake just absorb the loss



Saderonith Master Rifleman Master Ranger
One true Talusian Wookie
Tavtrin
Fri Mar 19, 2004 12:41 pm
#230

Safest? Why wouldn't the customer respond and act like a man. If he doesn't want to return it he can just say so, and if the seller who made the mistake keeps on bugging him he can use ignore.



Trin Tavtrin
Proud Member Of RGU
Wanderhome

Chavabegga
Mon Mar 22, 2004 8:31 pm
#231

This thread deserves some bumpage



Trader Revamp- Loot and Crafted Symbiosis

UDF Inc. Chu'unthor, Talus
-1258, -566
Armeno
Mon Mar 22, 2004 11:45 pm
#232

Not as good as some of the specific conversations here, but I'll add in a bit about a problem customer I had with my old med vendor.


Back story: Had an email made with full product list with *average stats* and *prices* on everything. anytime I got the "u have uber XXX?" forward the mail. So customer "Math Genius" comes along.


<math genius> hey how much are stim B's and woundpack B's (spelling and grammer hereis generous)

<me> *emails standard price list

<math genius> ok, well then I need a crate of stim B's and a crate of each kind of wound B's

<me> ok, I'll mail you when they're done, probably tomorrow night

<math genius> kool, how much?

<me> (being too nice as usual adds it all up) well all together comes to X amount.

<math genius> WHAT? wow I don't have near that much money

<me> (after waiting a while for the follow up /tell which never came) well do you still want the order?

<math genius> how much for just the stim B and health/action woundpacks?

<me> (getting annoyed, but ok I'll readd it up) for just those its X amount

<math genius> ok I guess thats alright, but the stats have better be really good!

<me> (want desperately to tell them off right there, but no I'll take the money so just don't answer)


Skip forward to next day, when for some reason I agree to go out of my way to deliver the 3 crates which was a small special order for me. In coronet cantina in spatial--


<math genius> well I was hoping for better stats on these, they're not very good.

<me> (finally lose temper and **edit** him out in the cantina, remember stats were in the mail)

<math genius> (now changes to tells) hey man I was just kidding chill out

<me> well you're bashing my product in public which you special ordered


Epilogue: After a while of /tells with him apologizing and still wanting the crates he bashed the stats on, I agree to trade them to him as his last order from me. To my incredible joy he asks yet again how much it all is. well since he had the price list mail, in addition to my total price /tell from the original order day, I decided to charge extra for this last question and just tacked on an extra crate price for my troubles.



and then there was the guy who stormed out of my store because it was on the planetary vendor advertisement, but didn't stock 700 base heal stim B's...


Lyrn Pulnvo

formerly of MedWorld, now taking abuse as a chef




Lyrn & Sylnia Pulnvo of Scylla
MercIndustries - Naboo in the city of Morningthaw § 6280 5640
Armor-Clothes-Food-Furniture-Meds-Structures-Tools

SeaRaptor
Tue Mar 23, 2004 4:38 am
#233






Armeno wrote:


and then there was the guy who stormed out of my store because it was on the planetary vendor advertisement, but didn't stock 700 base heal stim B's...





Forgive my ignorance, as I've never done any serious medicine crafting, but this isn't possible, is it?


I imagine that every profession gets this all the time... customers telling you what you can and cannot make because THEY know better than YOU. My wife made master smuggler just this past weekend after a few months of casual play, and had a guy ask her to slice his set of composite. She agreed, named her price, and the guy said sure, but he wanted it all sliced for effectiveness. She went on to explain to him that she couldn't choose the result of the slice and he refused to believe her because the armorsmith who had sold him the suit had told him differently. Well sure! The armorsmith will know WAY better than the smuggler what the smuggler can and cannot do, certainly!


/shootcustomer





Felton Kel
Master Weaponsmith, FelKel LTD Weaponsmiths

Old weaponsmiths never die, they buy a planet and retire in luxury.
Now on MMORadio - Where Gamers ROCK!
JTGAlpha
Tue Mar 23, 2004 8:04 pm
#234

Customers that know better than you are a staple in any business, even in real life. lol good stories good stories...keep'em comin'


Doc could we get this one stickied like we do in the Smuggler's forum?





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