Merchant Archive

Hey, I thought I was going crazy. I seem to have gotten back everything (~420 items) except for a crate full of Stim-Bs.

I *think* - I may be misremembering something, I'm pretty sure I had such a crate, and had it on my vendor for storage with an absurdly high price.

No trouble with crates in general - got about 10 crates of Trim and Shoe Soles back.

Don't be too happy that you have gotten your items back yet...especially if that bag has more than 60 items in it. I got my bag, looked inside, nice, thinking not a 100% loss afterall...hmmm, can't sell straight out of the bag. Ok, no problem, just take the items out...inventory full...grrr, no problem, drop a couple items on the floor, can't pick them up, inventory full...hmmm, well luckily I have a relatively empty house nearby. Drop the pack go back and pick up the items put em back on the vendor. Ok, so far so good. Back to the house go to pick up the pack, container full (yes, the bag still has more than 60 items plus what I am carrying ...). Not all lost yet, open the bag on the floor...no items shown to grab, starting to get worried. Examine bag yep still shows a volume of 62 and 61 items in it. Strip down to 0/60 in inventory... go to pick up bag, inventory full....

Don't drop your bag if it has over 60 items in it. The only way to get them out is to open the bag in a separate window and slowly drop them in a house some where, until your inventory has enough room to take them. If you have many manyitems you would need a lot of houses so you are just fubar'ed.

Silly me, I thought BETA was over.

Am I the only person who got NOTHING back?

Not a satchel -- no items... NOTHING?

I had over 250 items on my vendors, mostly loot drops (like armor attachments, act 1 discs) and got nothing back.

Are there enough people who this has happened to that this can be addressed as a bigger issue by SOE's devs? Lots of people seemed to get at least *some* items back... who else got none (no satchel)?

My sister lost over a hundred items all at once, as she had listed her entire inventory at once when they did the 30 day patch. There's 15 whole things in the satchel she got back. Now, can you say 'load of bull'? I mean, everything vanished at once, why could they pull out 15 items, but not the rest? She's a master Tailor, and keeps at least 1 of every piece of clothing on her vendors normally. That's a HECK of a lot more than 15. Looks like their restore was pretty haphazard, some people got back almost everything, others got almost nothing. They need to go back over this and try again, looks like their restores are as buggy as their coding.

Doc,

I see the devs have been working on vendor issues. I can't see from reading the threads that my problem has been flagged. I don't know if this is anew bug caused by fixing the old, but perhaps you can add it to the list ?

For info, I have tried logging to see if this brings back the 2 bags I lost, have not asked customer to try yet, but will ask next time we are both on together if they turned up. I entered a CSR, but don't expect to get a response for a while as they seem to be quite busy.

Here is the issuewhich I posted on this board as a new thread :

Don't know if anyone else has experienced this but it happened to me for the first time today. I put 4 bags containing harvesters on my vendor. Someone came along and bought 2 of them. He then told me that they had disappeared. I withdrew the other 2 bags to check them for the items, and they disappeared as well when i was retrieving them. I got the message: This item cannot be retrieved because it no longer exists. That's 10 Heavy Minerals gone. I then tried to retrieve another item and it worked fine (this item was not in a bag). I thought that the issue with items disappearing on the vendor had been fixed. Maybe there is a new bug making containers disappear from vendor??? Just thought I should let you all know so we can try and avoid it happening to anyone else. I put in a CSR... have no idea how long thats gonna take to get a reply. Does not seem to be the same as the disappearing items after 14 days problem. Hopefully they havent removed that one and made a new one.

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Bandola wrote:

Doc,

I see the devs have been working on vendor issues. I can't see from reading the threads that my problem has been flagged. I don't know if this is anew bug caused by fixing the old, but perhaps you can add it to the list ?

For info, I have tried logging to see if this brings back the 2 bags I lost, have not asked customer to try yet, but will ask next time we are both on together if they turned up. I entered a CSR, but don't expect to get a response for a while as they seem to be quite busy.

Here is the issuewhich I posted on this board as a new thread :

Don't know if anyone else has experienced this but it happened to me for the first time today. I put 4 bags containing harvesters on my vendor. Someone came along and bought 2 of them. He then told me that they had disappeared. I withdrew the other 2 bags to check them for the items, and they disappeared as well when i was retrieving them. I got the message: This item cannot be retrieved because it no longer exists. That's 10 Heavy Minerals gone. I then tried to retrieve another item and it worked fine (this item was not in a bag). I thought that the issue with items disappearing on the vendor had been fixed. Maybe there is a new bug making containers disappear from vendor??? Just thought I should let you all know so we can try and avoid it happening to anyone else. I put in a CSR... have no idea how long thats gonna take to get a reply. Does not seem to be the same as the disappearing items after 14 days problem. Hopefully they havent removed that one and made a new one.

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The items in bags thing is definitely different. We have had that off and on for a while. They fixed it some time ago and we haven't been hearing any issues with them. Definitely let keep pursuing a CSR solution and let us know if the items return to you after a server reset.

I put my bag up on the wall as a memento.

I have a question. When they ran these scripts to flag items in the dest log that came from the bugged vendor code, did they run their scripts through a file that would have covered the period of Nov 27-Dec 5?

If they have monthly logs and only ran the script used for restoring lost items through just the december log then this might be an explanation for those not seeing all their items returned from this bug. The bug went live on November 13th, if I'm not mistaken. So anyone that had listed items for a 30 day sale immediately after the patch would have had their items deleted on the 27th of November. If the dev team only used the december logs for restoring lost vendor items, this might explain why. Its possible, in doing so, any items deleted from the 27th to 30th of November would have been left out of the item restoration performed on the morning of Dec 6.

Chataka, can you ask the devs if the november logs were used on this item restoration? I've seen enough posts now about merchants that got some, but not all of their items back. I have a furniture vendor, that had nothing returned that was deleted in it. I noticed it as having the first items that disappeared from the bug. I had 139 items returned from a 2nd vendor and these were items that were deleted by the bug 2-3 days after I noticed items missing from my furniture vendor.

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BignoseJoe wrote:

I have a question. When they ran these scripts to flag items in the dest log that came from the bugged vendor code, did they run their scripts through a file that would have covered the period of Nov 27-Dec 5?

If they have monthly logs and only ran the script used for restoring lost items through just the december log then this might be an explanation for those not seeing all their items returned from this bug. The bug went live on November 13th, if I'm not mistaken. So anyone that had listed items for a 30 day sale immediately after the patch would have had their items deleted on the 27th of November. If the dev team only used the december logs for restoring lost vendor items, this might explain why. Its possible, in doing so, any items deleted from the 27th to 30th of November would have been left out of the item restoration performed on the morning of Dec 6.

Chataka, can you ask the devs if the november logs were used on this item restoration? I've seen enough posts now about merchants that got some, but not all of their items back. I have a furniture vendor, that had nothing returned that was deleted in it. I noticed it as having the first items that disappeared from the bug. I had 139 items returned from a 2nd vendor and these were items that were deleted by the bug 2-3 days after I noticed items missing from my furniture vendor.

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I will ask. It might be easier to get a feeling from all of you if anyone had items that appeared which were deleted prior to December 1st.

I think BignoseJoe is on to something which makes sense for my situation. The first items I placed on my vendor (shortly after player cities went in) were melee weapons, and they have all vendor poofed and was not returned in my Restoration Satchel on Dec 6. What I did get in my satchel were ranged weapons that I lost which were placed on the vendor a few days after placing my melee stock.

My melee weapons vanished in November (which haveNOT been returned).

My ranged weapons vanished early December (which HAVE been returned).

My bag had the travel packs that I had stored in my vendor in it. The problem is, all the travel packs were empty. Eash travel pack was named for the items stored in it. Each travel pack was full of items when they were in my vendor. But the items from inside the travel pack are still missing.

I opened a ticket that day. Still no response from a CSR.

I got 82 items back, but I don't think that was all that I had deleted by the bug. It appears that the oldest items I had (the stuff in odd colorsI pretty much know didn't sell) were not returned. For example, one day I was bored and made long uniform gloves in about 20 different colors (this was before the city patch). I know those suckers didn't all sell, and I have none left on my vendor, and none were returned to me. The same for some funky paramilitary camos I made. What I did get back looks suspiciously like the items I would have made the weekend of 11/14-11/16 when I did my big restock.

If I had to guess, I'd say I only got back new items made and listed between 11/14-11/15, and not the older items that I pulled and relisted on 11/13-11/14.

I'm not looking to get anything else back at this point, but maybe this will help some other folks who are still looking to get items returned from that time period.

Ri'a Ocoli, Master Tailor of Keren/Naboo/Kettemoor

Of course, now that we got our items back, what about problems that occurred while trying to setup a vendor to sell them?

Check out this thread:

http://forums.station.sony.com/swg/board/message?board.id=merchant&message.id=16444

I lost a few items while trying to initialize and fill a vendor, and I've just gotten the standard form letter from the CSRs so far. The items are NOT gone, just unreachable, as I can see them on the region/planet/galaxy settings of my other vendors, but not on the vendor that was affected by the 'building roll-back' bug.

Can we get some attention on this bug as well please, and what we can do if something like this happens?