Force Sensitive Archive
Thread: Sarquillo WON'T TALK TO ANYONE!!!!!!!!!!!!!!!!
iakoi wrote:
I completed the quest tonight. The Captain wouldn't talk to me, but I was still able to train melee defense and the quest is showing completed in my journal. I still /bugged it because I didn't receive a reward.
As expected no dev has posted in this thread to give so much as a ' we are aware of it and we are working on it'....
How f#*king hard is that for them to do? How much time out of their day does it require to make a simple post on the boards to confirm that it is an issue and it will be worked on?
I would give SOE an 'F' in customer service, but they aren't even that good. We should begin reporting them to the Better Business Bureau.
We all know their customer service sucks at best, it would be nice to make it OFFICIAL! Trust me, large corporations dont like to get on the Better Business Bureau's sh1t list. It makes them look very bad.
Message Edited by iakoi on 05-13-2005 12:14 AM
Message Edited by iakoi on 05-13-2005 12:15 AM
Message Edited by Betoc on 05-13-2005 07:05 AM
AnzelVincir wrote:
I just want to do the mission and then get the unlock... How hard is that?
Just to add my CSR experience so far.
I submited a ticket moments after achieving the BUG on wednesday. Thursday I see nothing in response. Then this morning I see that I got a GMAIL in response to my Ticket. The response was given at 11:20 PM. I was informed that since I wasn't online they couldn't help me and they will contact me in the future, and hope that I am online.
11:20 PM!!! on a worknight? How does this help me? What good is a CSR if they only respond to you at midnight ... midnight PACIFIC TIME .. thats 3 AM for you east coast fellas.
WHY IS THERE NO STANDARD CSR RESPONSE TO THIS ISSUE? How come some people get fixed while they are offline .. and others get an an email at midnight??????
same problem. Absolutely rediculous. My phase 3 was bugged as well, and three tickets later, I still have no idea if the devs plan on fixing it.
This NEEDS to be addressed.
/bump
Steiney wrote:
Hey Lemi, at least you got a response. I just hope the next one is at a more resonable time. Maybe they have relegated these fixes to the night group when less players are on. I have not received a response yet, or maybe it was at 3:00 am last night lol.
Steiney
We're getting dangerously close to the point where we need to start staging in game protests and making a little bit more noise on this.
So far I've submited countless bugs, a ticket which was responded to with the old, "Wait for the server reset" (there have since been three), and several PM's which have gone unanswered.
Anyone have any ideas? If they won't escalate this and get someone to fix it then maybe we should escalate it ourselves...
You have been connected to CSR Kendra E..
CSR Kendra E.: Hello Vincent, Thank you for contacting Sony Online Entertainment. One moment please, while I read your question. Thank You!
CSR Kendra E.: How may I help you today Vincent?
CSR Kendra E.: ]
Anzel: Hi
Anzel: Kendra are you there?
CSR Kendra E.: Yes, how can I help you?
Anzel: Yeah!
Anzel: I need to know what I can do to get help with an in game issue. Captain Sarguillo won't speak to me. It's not like I have bad breath or anything...
CSR Kendra E.: You have to submit a ticket in-game
Anzel: Yes. The CSR asked me to wait for a server reset. There have been several since then.
Anzel: Still nothing
Anzel: Also, there are dozens of people surrounding him trying to talk to him
Anzel: The other night the spam in spatial was so bad the they had to reset the server several times
CSR Kendra E.: Maybe be a bug then.
CSR Kendra E.: Not sure, I'm not in-game support so I don't have this type of information
Anzel: It is a bug. That's my question...
Anzel: Where can I go to get that type of support?
Anzel: I've submitted a ticket
CSR Kendra E.: In-game.
Anzel: I've /bugged it
Anzel: There is no support in game...
CSR Kendra E.: If it's a bug, then you have to wait for development to fix it.
Anzel: That's why I'm here.
CSR Kendra E.: Nothing you can do.
Anzel: I know that
Anzel: I'm asking if there is someone who can
Anzel: If I could do something about it myself I would have.
CSR Kendra E.: Well, there's nothing I can do
CSR Kendra E.: But maybe in-game support.
CSR Kendra E.: I'm tech support, I have nothing to do with in-game.
Anzel: I already received a response from CSR Chad in game who said to just wait. Then no repsonse in game from him now for days. You can't help. The person on the phone can't help. I just want to be pointed in the right direction. Who do I need to call/contact?
Anzel: I understand if you're not the right person
Anzel: But who is?
CSR Kendra E.: I've told you, in-game support.
CSR Kendra E.: If it's a bug, nothing can be done.
Wow, she was real sympathetic 
Qustion: Youdid the highlighting not her, right?
Message Edited by Tartuffe on 05-13-2005 12:39 PM
Message Edited by donuthole on 05-13-2005 11:46 AM