Force Sensitive Archive
Thread: Sarquillo WON'T TALK TO ANYONE!!!!!!!!!!!!!!!!
TomarDicol wrote:
Over 24 hours since I completed the Combat Prowess quest for Ranged Speed, and i'm still waiting on a response from the CSRs...
This is one horrendous bug.
Yeah, and you're one of the lucky ones. I can't even start it.
wooot!!
I logged on today and to my suprise I was sitting in the Village, and I had an email saying that they check and noticed that I was affected by the phase 4 melee defense bug, and they unlocked the branch
wooot!!
I logged on today and to my suprise I was sitting in the Village, and I had an email saying that they check and noticed that I was affected by the phase 4 melee defense bug, and they unlocked the branch
Dude tell me your kidding cause else im gonna be extremly pissed.... I have the same problem, sent in a ticket and still no response!!!!!!!
BigMike777211 wrote:
wooot!!
I logged on today and to my suprise I was sitting in the Village, and I had an email saying that they check and noticed that I was affected by the phase 4 melee defense bug, and they unlocked the branch
Dude tell me your kidding cause else im gonna be extremly pissed.... I have the same problem, sent in a ticket and still no response!!!!!!!
don't worry they will fix it for you...I sent my first ticket in 6 days ago, and sent another 3 days ago.
I filed a ticket under Player: Abilities:/, and they finally fixed it....note to anyone filing tickets....DO NOT file it under mission: rewards.
Also for people saying that they finished melee defense, and got the unlock and could train...but got no reward....there is and never has been, nor will there ever will be a reward for melee defense. Check the sticky at the top of the FS forums about the Aurillian Village guide.
BigMike777211 wrote:
Its not a question of will they fix it, its a question of when????? I hear people saying they sent in tickets and hours later a CSR in game hooked them up with the unlock, how fair is that to guys like me that have been waiting a whole day and a half now?????
I waited a week....so relax, they have started fixing it for people, they will come to you.
The fact is i shoulda been jedi like a week ago, I fully understand that every game made has problems... some more then others... some WAY MORE then others and im kool with all that.... What im NOT kool with is the LACK of communication these CSR's have with there community. I see hundreds of posts with bugs and complains and not 1 reply! Is it our fault they didnt use the 6 months they had to fix this freakin bug from last go around???? NO! Im a reasonable guy but dont treat me like im a gulible retard who's just gonna sit back and let you screw me over and over again.... All im saying is if you got problems then adress them and tell us what the hell is going on, this silent treatment just pisses people off.... We grind our asses off day after day for months and then when we finaly reach our goals we dont get the credit we diserve... and your saying we shouldnt complain????? GIVE ME A BREAK. First the CU then the rollback now this and we are just supposed to say " Oh np thats ok, dont tell us anything about what the problem is or reply to our tickets its ok we love paying you for absolutely nothing" Get real.... I hate complaining, ive never been pushed to actually post in a forum before in my life! But my goodness these peeople need to get there act together, you cant just help some people instantly and make others wait weeks thats insanely poor customer support. If you dont mind them screwing you , thats fine but dont tell me to chill.....
Got a response to my ticket asking me to wait for the server to reset. However this started happening yesterday and the server was down several times last night and I'm still having the problem.
I'll respond to the ticket but it looks like they're going to just ignore this one...
I have sent a PM to SonGouki and Tiggs about the problem. I suggest you guys do the same. This forum is rarely seen except to the FS players so send them a message direct. Just click on their name and then send them a Private Message.
Also, If their PM box gets flooded with messages about this issue, maybe we can get a response a little quicker. The CSR's are busy with their Clone Armor thing and do not wish to talk about it so I'm sure our issue is getting passed along the wayside.
Oh, one really cool tidbit of Info. I called Sony yesterday. The guy asked me what my problem was and I began to explain to him the issues. First of all, he had no idea what I was talking about because he was an EQ player, not an SWG player. (this was the phone number for the SWG department of Sony btw). Also, he would send a message to the in game CSR's about this, but his email would have to get authorized by his supervisor before it can go through. There are no telephone numbers or extensions to talk to these in game CSR's btw. You can buy our product, but if you have a problem with it, we're sorry. Our CSR's are unreachable. Unbelievable
BigMike777211 wrote:
The fact is i shoulda been jedi like a week ago, I fully understand that every game made has problems... some more then others... some WAY MORE then others and im kool with all that.... What im NOT kool with is the LACK of communication these CSR's have with there community. I see hundreds of posts with bugs and complains and not 1 reply! Is it our fault they didnt use the 6 months they had to fix this freakin bug from last go around???? NO! Im a reasonable guy but dont treat me like im a gulible retard who's just gonna sit back and let you screw me over and over again.... All im saying is if you got problems then adress them and tell us what the hell is going on, this silent treatment just pisses people off.... We grind our asses off day after day for months and then when we finaly reach our goals we dont get the credit we diserve... and your saying we shouldnt complain????? GIVE ME A BREAK. First the CU then the rollback now this and we are just supposed to say " Oh np thats ok, dont tell us anything about what the problem is or reply to our tickets its ok we love paying you for absolutely nothing" Get real.... I hate complaining, ive never been pushed to actually post in a forum before in my life! But my goodness these peeople need to get there act together, you cant just help some people instantly and make others wait weeks thats insanely poor customer support. If you dont mind them screwing you , thats fine but dont tell me to chill.....
no but seriously i understand totally where your coming from as im in the same situation and i very nearly trashed my PC when i couldnt do this quest, and to make matters worse hearing how CSRs are fixing some peoples problems but not others is just wrong.
spydermixx wrote:
BigMike777211 wrote:
The fact is i shoulda been jedi like a week ago, I fully understand that every game made has problems... some more then others... some WAY MORE then others and im kool with all that.... What im NOT kool with is the LACK of communication these CSR's have with there community. I see hundreds of posts with bugs and complains and not 1 reply! Is it our fault they didnt use the 6 months they had to fix this freakin bug from last go around???? NO! Im a reasonable guy but dont treat me like im a gulible retard who's just gonna sit back and let you screw me over and over again.... All im saying is if you got problems then adress them and tell us what the hell is going on, this silent treatment just pisses people off.... We grind our asses off day after day for months and then when we finaly reach our goals we dont get the credit we diserve... and your saying we shouldnt complain????? GIVE ME A BREAK. First the CU then the rollback now this and we are just supposed to say " Oh np thats ok, dont tell us anything about what the problem is or reply to our tickets its ok we love paying you for absolutely nothing" Get real.... I hate complaining, ive never been pushed to actually post in a forum before in my life! But my goodness these peeople need to get there act together, you cant just help some people instantly and make others wait weeks thats insanely poor customer support. If you dont mind them screwing you , thats fine but dont tell me to chill.....
anger leads to the dark side?
I feel you pain. I've been playing since launch. I never ground professions and I only did about a week of real hard grinding before the CU. Other than that I just play a few hours/week. It's taken me almost two years to get this close and now this.
Still no response from a CSR. No post in the patch notes. Nothing...