Force Sensitive Archive

Thread: Sarquillo WON'T TALK TO ANYONE!!!!!!!!!!!!!!!!

MCRP22
Fri May 13, 2005 1:09 pm
#53

Not to frustrate anyone...just letting you know what happened to me. I had the problem where I couldn'teven get the mission from Capt. Sarguillo.Isubmitted my ticket and got a response in about 48 hours. The CSR responded to my ticket and unlocked the quest for me. I was not logged in when this happened. I went straight to the village and I was able to train my ranged speed branch. I then went and accepted the ranged speed mission from the Capt. and completed it. I know I didn't have to complete the quest, but I didn't want to take anything for free.


I know how hard it is to do, but the best thing to do is to be patient. (I know it isn't easy)If you don't get the right response from the CSR just re-submit the ticket until you get the right one. Be polite when writing the ticket, i'm sure it doesn't help if you're rude or demanding. This problem can be fixed, I along with other posts on here are proof of that.


I'm not trying to rub this in, I just want to let people know that it can be fixed.


AHUGE thanks go to CSR PatrickM for fixing this for me and not giving me cookie cutter response.





Vessies
Tarq
twighead
Fri May 13, 2005 3:18 pm
#54

bump again. still not fixed.




KENTT DARKSTRIDER
Elder Jedi
Vortex Ace Pilot
Vendors: -5531 3155 Theed
LemiOkeaf
Fri May 13, 2005 3:30 pm
#55

CSR ChrisO fixed me up .. didnt even need me to do anything .. i was in cnet dueling and got a system message that I was now able to train in Mellee Defense!








*LEMI*LEMI*LEMI*LEMI*LEMI*LEMI*LEMI*LEMI*LEMI*LEMI
*LEMI*LEMI*LEMI*LEMI*LEMI*LEMI*LEMI*LEMI*LEMI*LEMI
*LEMI*LEMI*LEMI*LEMI*LEMI*LEMI*LEMI*LEMI*LEMI*LEMI
*LEMI*LEMI*LEMI*LEMI*LEMI*LEMI*LEMI*LEMI*LEMI*LEMI
*LEMI*LEMI*LEMI*LEMI*LEMI*LEMI*LEMI*LEMI*LEMI*LEMI
*LEMI*LEMI*LEMI*LEMI*LEMI*LEMI*LEMI*LEMI*LEMI*LEMI
*LEMI*LEMI*LEMI*LEMI*LEMI*LEMI*LEMI*LEMI*LEMI*LEMI
*LEMI*LEMI*LEMI*LEMI*LEMI*LEMI*LEMI*LEMI*LEMI*LEMI


Kibahh
Fri May 13, 2005 3:49 pm
#56

12 days later, 4th ticket just closed, not even tried to contact me, no help at all. The bug doesn't let me get the quest from Sargullo to unlock range speed and the CSR says i do not qualify for help because i didnt accept the quest. I see post all over of people with my exact problem that are being helped, regardless that i havent been impolite and i have been patient about this and still i keep getting ignored.

Does anyone know what do you actually have to say in the ticket to get help? ive included all the info i was asked for, still no luck.

Anyone knows how to contact one of the CSRs that are actually helping players?


Any help would be appreciated.

AnzelVincir
Fri May 13, 2005 4:56 pm
#57

O.K. Today I finally got another response on my ticket. Here it is verbatim:


"Greetings Anzel Vincir, this is CSR-BenC here. Thank you for contacting Star Wars Galaxies in game support. I am presently reviewing your ticket regarding your captain surgellio quest. I have also gone through all your comments on this ticket. I must inform you that, I was not able to verify you having mission accepted for phase 4. In addition, I must inform you that we have information on players experiencing problems with phase 4 quest and we are assisting the players wiht that issue. I we can verify you having the quest for phase 4, it is our pleasure to assist you with this case. I hope this information will resolve your issue."


See here's the thing. My ticket is in regards to NOT being able to take the phase 4 quest. Why do they need to verify that I have it if the problem I am reporting is that I CAN'T take it? And oh yeah... He closed the ticket...


Looks like it's time to open another (3rd) one...




AnzelZenalXenalXahnAgrippina
AnzelVincir
Fri May 13, 2005 5:03 pm
#58


O.K. I'm officially on my third ticket.





AnzelZenalXenalXahnAgrippina
RebelTrooper7575
Fri May 13, 2005 5:16 pm
#59


Well im still on my second ticket... The CSR replied to it 2 hours before i logged on(of course!) and said i had to be online to unlock it(sorry but i need sleep people). well i replied as soon as i logged on since i expected to be closed again and said no *beep* youself but nope so im sitting inthe village 6 hours later with no CSR yet to say anything about my reply that i was online fix it so its Friday i think ill be drinking coffee and sodas all night just to make sure this damn things fixed....
Garanor
Fri May 13, 2005 5:54 pm
#60

Same here. Journal shows Range Speed being completed, but he thinks I am working for someone else.
twighead
Fri May 13, 2005 8:16 pm
#61

bump




KENTT DARKSTRIDER
Elder Jedi
Vortex Ace Pilot
Vendors: -5531 3155 Theed
Alixir
Fri May 13, 2005 9:15 pm
#62

If any CSR says that you need to be online to fix it...they are lieing to you!!


I logged out on kashyyyk the other day and when I logged in my character was in the village and I had a reply to my ticket saying that after investigation they found that this bug did infact affect my character so they unlocked the branch.


Then...to my surprise..the old man visited me 4 hours after I trained (thought it was suppost to be 24 hours), but I was on Kashyyyk at the time and unaware of the kashyyyk bug I talked to him...now my mellichae quest is 1500m off the map





*Delvyn*Delvyn*Delvyn*Delvyn*Delvyn*
...is back...

I didn't re-sub
for the game....
I re-subbed to feed my CU PA
Duck Duck Duck Duck Duck Duck Duck
I love my CU PA!!!


Grayhorn
Fri May 13, 2005 10:30 pm
#63






AnzelVincir wrote:


He keeps saying "As I understand it, you already have some assignments from some of the other villagers. Please come back when you don't have so much on your plate".


I can see him spamming it over and over in spatial so other people are trying to talk to him too. I've bugged it about 12 times so far and submitted a ticket.


PLEASE RESPOND TO THIS.


YES, I HAVE BUGGED IT. YES I HAVE AN OPEN TICKET.

NO, I DON'T HAVE ANY OTHER MISSIONS. NO, THERE IS NOTHING IN MY QUEST JOURNAL.


I AM GOING TO BUMP THIS THREAD UNTIL YOU FIX IT OR UNTIL YOU LOCK IT. IF IT'S LOCKED AND THE PROBLEM ISN'T FIXED THEN I'LL CREATE THE EXACT SAME THREAD. IF YOU BAN ME THEN I'LL DO THE SAME THING UNDER A DIFFERENT ACCOUNT. I HAVE ENOUGH ACCOUNTS AND ENOUGH MONEY TO MAKE MORE ACCOUNTS TO KEEP DOING THIS UNTIL IT GETS FIXED.






Quote for f*cking emphasis!


FIX THIS QUEST ALREADY!


AnzelVincir
Fri May 13, 2005 10:37 pm
#64






Grayhorn wrote:





AnzelVincir wrote:


He keeps saying "As I understand it, you already have some assignments from some of the other villagers. Please come back when you don't have so much on your plate".


I can see him spamming it over and over in spatial so other people are trying to talk to him too. I've bugged it about 12 times so far and submitted a ticket.


PLEASE RESPOND TO THIS.


YES, I HAVE BUGGED IT. YES I HAVE AN OPEN TICKET.

NO, I DON'T HAVE ANY OTHER MISSIONS. NO, THERE IS NOTHING IN MY QUEST JOURNAL.


I AM GOING TO BUMP THIS THREAD UNTIL YOU FIX IT OR UNTIL YOU LOCK IT. IF IT'S LOCKED AND THE PROBLEM ISN'T FIXED THEN I'LL CREATE THE EXACT SAME THREAD. IF YOU BAN ME THEN I'LL DO THE SAME THING UNDER A DIFFERENT ACCOUNT. I HAVE ENOUGH ACCOUNTS AND ENOUGH MONEY TO MAKE MORE ACCOUNTS TO KEEP DOING THIS UNTIL IT GETS FIXED.






Quote for f*cking emphasis!


FIX THIS QUEST ALREADY!







QFFE... You started a new one. I like it.




AnzelZenalXenalXahnAgrippina
spydermixx
Fri May 13, 2005 11:29 pm
#65

ok 23 hours since i submitted a ticket and...... whaddya know ticket closed no response. thanks for freaking nothing





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Mabus Thorne *Lazy Ass Extraordinaire*
The Housewives Favourite
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