Doctor Archive

Thread: just got reported....

Aeron-Blackthorn
Fri Mar 26, 2004 8:09 am
#14

Add to your shout "heal all BF before getting in line. I will not guarantee quality of buffs if you do not!"


When they complain tell them to check thier spam.


Though I do like the auto diagnose for the buff macro.




Aeron- Blackthorn / Jedi Desperado "Hi Ho Banta Away!"
Adriana- Darksun / Master Carbineer / Bounty Hunter

THIS IS NOT THE TIME FOR DWARVEN RIVER DANCING!!!
DoctorCoryn
Fri Mar 26, 2004 8:24 am
#15






Rudoku wrote:






DarthBeans wrote:

I think people are over using the word n00b. It now means absoloutely nothing as everyone seems to throw it as the first insult now. You were right not to rebuff because it costs you a set of buffs no matter what the result, but ignoring him because he's a "n00b" is simply arrogant, he's not going to develop as a player if people don't inform them of how the game works, if you do so and he persists then it's fine to ignore as you gave them a chance. CSR won't do anything so no need to worry about that.






No, "12 year old kid" is the first insult thrown. And the battle fatigue stuff is in the manual.






I use "uber-wannabe-10-year-old" personally...



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Coryn Dularen (Shen)
Master Doctor, Master Carbineer
==Former HGate Chief Medical Officer==
Official Carbineer Motto: "Carbineer - Stunning crowds since Publish 7"

"The Irish MP's are NOT 'after me frosted lucky charms'"
DoctorCoryn
Fri Mar 26, 2004 8:29 am
#16






Trick-eld wrote:

Have you ever tried to rebuff someone you buffed with high BF after they cleared it up? I tried it last night and was unable to reapply. Maybe the game is tracking the Power of the buff pack itself, and not the effective hit?









I self-buffed myself last night, then realized that I had forgotten to put on my +17WT Jacket...


I immediately re-buffed myself (with jacket on for my full +25 bonus) and my buffs all went up by 400-500 (same buff packs)





-----------------------
Coryn Dularen (Shen)
Master Doctor, Master Carbineer
==Former HGate Chief Medical Officer==
Official Carbineer Motto: "Carbineer - Stunning crowds since Publish 7"

"The Irish MP's are NOT 'after me frosted lucky charms'"
chiefccw
Fri Mar 26, 2004 8:32 am
#17

rather annoyingly you can rebuff over stats that are the same anyway. I buffed my health and hit the pack again instead of another one and reaplied the buff. It didnt go up anymore, it just overwrote. most annoying






Dala - Aerospace Engineer/General Dogsbody

Dela - Uber Carbineer/Force Grinder
Chickenbone
Fri Mar 26, 2004 8:45 am
#18

Just because you've been playing this game for a long time, don't assume that everyone has also. Did you continue buffing the guy after you applied the first buff and found that it was lower than usual? You're not scamming the guy but I think it's just bad service on your part. I don't think the CSRs will do anything about his situation.



*********************
Gorath: Aradjin
Intrepid:Thorus
Bria: Gorangutar
Starsider: Bien
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Cailid010
Fri Mar 26, 2004 9:32 am
#19






EnvieCorbantis wrote:

I think its pretty much common knowledge that BF severly hinders the use of buff packs but i always offer them buffs for the cost of what i pay for the packs if they dont like it the first time around. Unless this guy was a real noob he should know BF lowers the buffs and fixed it before even comming to you. If he was a noob and he didnt know then he couldnt possibly know that a 1500 buff isnt that great so i think its fairly safe to assume he was clueless as far as the buffing scene goes =p







No, it isn't comon knowledge. I run across people all the time that didn't know BF would affect their buffs. A lot of people still don't know that BF will affect their heals either.


As for being clueless about the buffing scene, you can go a long time with getting buffs and not having enoughBF to affect them if you normally heal it before it gets too bad. Then after a few months of playing you might get your BF too high and get buffed before healing it. It would be very easy for someone to be familiar with buffs but not the effect BF has on them.



As the doctor buffing you should know after your first buff whether or not he has high BF if you didn't check it first Myself, I'd tell him to go get it healed first then come back to be buffed. I'd also redo that one buff. We make enough that the occasional rebuff for one stat won't hurt. It also makes your customer happy and he is more likely to recommend you to his friends.





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Cailid - Ex Master Gunfighter / Ex Master Creature Handler / Novice Medic. Currently Swordsman / Ranger / Medic
Tab'Fren - TKM / Master Doctor
Med Vendor located in Crimson Solace on Dantooine at 4583, -5213
Songe
Fri Mar 26, 2004 9:37 am
#20

I think you are as much in the wrong as him for ignoring him when he just asked you if you were going to buff him instead of explaining to him why you were not going to. Not a reason to report you I agree but if I was that guy I would never come back to you for anything for sure.



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Novice Lekku Stomper
Olepi
Fri Mar 26, 2004 9:56 am
#21






FeartheLettuce wrote:


I was buffing at the mining outpost on dantooine. I had a constant line and was spamming the exact lowest stat and times on the buffs. A pair come up buy a buff. I start buffing one guy and the buffs are hittng in the 1700s(regular 2274+), i /diag him and he has over 450 BF. I kindly tell him "Your battlefatigue is really lowering the buffs, you should get it healed". He says ok and goesto get it healed. I continue buffing and he sends me a tell along the lines of 'if i come back after it is healed will you rebuff me for free?' I ignored it, he was a noob and I figured he would go away. He comes back and wants a rebuff. I /addignore him. His friend sends me a tell demanding for his money back. I reply with "Why should I refund his money?" "Your didnt buff him" he said. LOL that one made me laugh. I told him it wasnt my fault that his BF was affecting the buffs. The guy says hes reporting me.


Was I wrong? Should I have rebuffed him, even though the low buffs were 100% his noob fault? I probably shouldnt have ignroed him the first time, but thats the way I handle noobs, I ignore them... Also, I have never been reported before does anyone have experience with this? am i going to be visited by a CSR and killed ??? Im kinda scarred yet Im really laughing right now lol.... mommy I dont wanna die





IMHO yes you were wrong, you should ahve diagnosed him beforehand and given him fair warning. Noobie or not he's a paying customer and like any customer he had an idea that he was paying to get what everyone else was getting, when he did not he asked a valid question. However annoying it may have been, you could ahve checked out how BF before buffing him and then offered hima chance to fix it saying it would greatly reduce the ability of your buffs or you could just sit back and do as you did not offering a resolution. Honestly rebuffing someone is not that hard and i would have done it anyways but the difference is in mind set see i see noobies as people who will make this game continue, as a status we all were at once and people with whom we interact that deserve the same treatment as we want to be treated etc...


if you are unwilling to view them as such then in your mind you did the right thing.


he does not know that BF is going to ruin his ability to receive good buffs only us Dr's and experienced players will recognize that, all you did was succeed in pissing him off and getting yourself reported which could be overloooked but could arguably look like fraud under the new system of rebuffing. That being the case you could get banned but i doubt that will happen.


Don't forget you were a nooby at this game once too.......





Marrow1
Fri Mar 26, 2004 10:03 am
#22

Ok, your asked.


As a doc you should know what you will hit a person with who has under 250 bf. If you hit for less then it is one of two thing.


1. High bf. You should catch this by /diag after the first buff. If you don't it is your fault. You are the doc after all and know a lot more about bf and your buffs than anyone.


2. They already have some lower level buff and you are over writing it. Ask them before you keep buffing just to check thier stats (not their buff window). If this is the case keep buffing and explain it to them before they start yelling that your only hitting 200 on the buff to the world. I have had fools do this to me.


I have started telling every one they have XX bf and if it gets above 250 their buff will suffer. Many people have no idea. I let them know even if their bf is 0. I hope that folks will get into a routine of Cantina first, Doc second. I also hope to train myself to check bf first. So much hassle can be avoided by taking the 10 secs to check myself rather than trusting the buffie.


Work with your customer not against them. Keep a dialog.


No, you do not have to rebuff for free but since your have the power to have avoided the entire issue by /diag first you could have cut him a break and not gotten all the grief. Well worth the money, IMO.


Marrow









__________[Marrow]__________
____[*aka Fringing, Babwe, Hurtz *]____

__/\_/\___/\_____[last of the known Doctor Correspondents]/\___/\_/\__
Marrow1
Fri Mar 26, 2004 10:04 am
#23


Ok, your asked.


As a doc you should know what you will hit a person with who has under 250 bf. If you hit for less then it is one of two thing.


1. High bf. You should catch this by /diag after the first buff. If you don't it is your fault. You are the doc after all and know a lot more about bf and your buffs than anyone.


2. They already have some lower level buff and you are over writing it. Ask them before you keep buffing just to check thier stats (not their buff window). If this is the case keep buffing and explain it to them before they start yelling that your only hitting 200 on the buff to the world. I have had fools do this to me.


I have started telling every one they have XX bf and if it gets above 250 their buff will suffer. Many people have no idea. I let them know even if their bf is 0. I hope that folks will get into a routine of Cantina first, Doc second. I also hope to train myself to check bf first. So much hassle can be avoided by taking the 10 secs to check myself rather than trusting the buffie.


Work with your customer not against them. Keep a dialog.


No, you do not have to rebuff for free but since your have the power to have avoided the entire issue by /diag first you could have cut him a break and not gotten all the grief. Well worth the money, IMO.


Marrow









__________[Marrow]__________
____[*aka Fringing, Babwe, Hurtz *]____

__/\_/\___/\_____[last of the known Doctor Correspondents]/\___/\_/\__
FeartheLettuce
Fri Mar 26, 2004 11:10 am
#24


In my buffing spam, i say (this is exact text taken from the macro) "Buffing for 8k. all buffs hit for above 2274 - if less than 250 BF- and last 3 hours, 20 min. tip to get in line" and I know that I was yelling this because it was slow. I wasnt bothering checking BF because in the 30+ people I buffed last night, 2 had BF problems, on was very slight, the other one was this guy. I buffed this guy once, seeing the buff, i sent him the tell stating that the BF was affecting buffs, and then continued buffing. I was on Dantooine, which is not really a noob planet, before this, the only people that had BF trouble were TKAs that didnt bother with wounds/BF because they could heal their own wounds.... Most said they didnt care about the lowered buffs.


Thanks for the responses guys, I am by no means a veteran Doc, none of my previous professions really required customer service(unless you count unleashing a flameupon a 'customer'as a service)and this is definately a learning experience....



Twigs
Ahazi

MBH/MC

"I'm sure this is "working as intended," at least until they get around to fixing it." -Spinmove5150
Odim
Fri Mar 26, 2004 12:07 pm
#25

Its not your fault. I will not diagnose any patients. You're paying me for buffs, not a examination or a checkup. If you're not conscious of your own avatars BF then its your own ignorance to blame. Everyone here flamming you because you didn't /diag him, but if i recall I don't remember any doctor stating in their spam, "I'm diagnossing your battle fatigue". Why? because its the players responsibility NOT YOURS.







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Bring me to your hiding place, so I can face your vice grip
I'll chisel every single monkey off your back with this ice pick

Traigus
Sat Mar 27, 2004 7:00 pm
#26

According to the rules of the game, you are not responsible for his condition when he asks for buffs. Just because you can /diagnose does not mean you ahve to.

The /ignore was probably too much for the situation though.

-T



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