Development Cycle Archive

Thread: 9.2 Publish Feedback: Wookiee Armor, Old Mos Espa Arena Swoop Track & Crafting Quests

Quinnt13
Tue Jul 27, 2004 1:01 pm
#27

What's interesting is that MMORPGs in general have perhaps the best customer interaction/feedback tool that has ever existed. Internet forums are a means of exchanging information/opinions, the likes of which doesn't exist in most other industries. Where else can you get feedback and opinions on almost a real-time basis? Your customer base has a direct pipeline into the inner workings of the company, and the development of the product. If you're the company, it is absolutely ludicrous to not do everything possible to leverage that opportunity.


To say that people who post on the forums are the "minority" is probably correct. To be utterly dismissive of the opinions/feedback of those posters is simply a massive management blunder. Just because we're a "minority" of players doesn't mean that our opinions are irrelevant. On the contrary, you should be spending alot more time on the boards listening to us, rather than assuming this "minority" is just a bunch of one-off complainers and that 99% of the gaming population is blissfully engrossed in playing a wonderful, perfect game.


Wake up guys. Every industry in the world would kill for this kind of ongoing customer feedback. Companies spend billions on trying to discover what their customers want. You get that information for free. Take advantage of it and listen to us....believe it or not, we know what we're talking about.



Quinnt
Captain of the Orca

"Ten thousand dollars for me by myself. For that you get the head, the tail, the whole damned thing."
GummiShooter
Tue Jul 27, 2004 1:02 pm
#28






Sewoo wrote:






Thunderheart wrote:





actnjcksn wrote:






Thunderheart wrote:

*** 9.2 Update Notes ***
  • Crafting Quests
    Located in Commercial Guild Halls located in static cities now have NPC contractors that can give out new crafting missions. There are mission difficulties of easy, challenging and difficult depending the skill boxes a player possesses. The rewards granted are some credits and a small experience point bonus associated with crafting the item. The goal of the implementation of the “Crafting Quests” is to provide our wide variety of crafting professions the chance to use/sell their otherwise obsolete items and wares, creating a market for novice and intermediate crafters in a market of masters.





      • Are these in yet?


        There have been many reports that the NPC contractors can't be found in any of the Commercial Guild Halls.






        Thanks for the head's up. They will be live tomorrow.











        Ok, let me see if I have this straight. One of the key features of this "mini publish" somehow did'nt make it into the code that was pushed to live? Are you kidding me? On top of that we have a new CTD bug on what is a very common 'puter set-up?


        ...





        /agree... When SOE doesn't even know what's in the game, how can we trust some things to be fixed at all?



        Jayden | JM | Matan
        Master Architect (12pt) - Master Force Crafting
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        dpuWookiee
        Tue Jul 27, 2004 1:03 pm
        #29

        Too complicated to fix the weapon delay huh?



        Botei Udunga - Master Commando / TKM
        Odd Job - Master CM / Master Doc
        The Hammer Clan (THC)
        Elyssa
        Tue Jul 27, 2004 1:04 pm
        #30

        Somewhere amongst the "discussion" I saw at least one other person mention that /moveFurniture up is not working.


        I even took all the upholstered chairs out of my house and tried to use it, but that didn't help.


        *sigh*



        ------
        Elyssa Alexander (Elder Merchant Correspondent)
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        Elyssa was 1000% correct
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        Ridenar
        Tue Jul 27, 2004 1:04 pm
        #31


        Crafting Quests
        Located in Commercial Guild Halls located in static cities now have NPC contractors that can give out new crafting missions. There are mission difficulties of easy, challenging and difficult depending the skill boxes a player possesses. The rewards granted are some credits and a small experience point bonus associated with crafting the item. The goal of the implementation of the “Crafting Quests” is to provide our wide variety of crafting professions the chance to use/sell their otherwise obsolete items and wares, creating a market for novice and intermediate crafters in a market of masters. :P

        PlayeroftheDay
        Tue Jul 27, 2004 1:05 pm
        #32

        Honestly, I don't feel that TH's and Blackman are contradicting each other. We ARE the minority. My roommate immensly enjoys this game and never posts on the forums. I do all the time because I want to improve it, he on the other hand is very happy with the state of the game including combat and feels nothing needs to change. I feel it needs to change. The trouble, in my opinion, is everyone posting here feels very strongly about this game and the moment they admit that we are a "sliver" of the playerbase we all go up in arms for being called a minority. Again, we ARE the minority. Blackman never said that we do not help out with the development, he said only that those who are happy with the game are not busy complaining. How much more*#$%*#& black and white can they make it? Give TH a break, he cannot reply to these posts and I don't blame him. I grow weary of the single sided, selfish attitude of everyone on the boards. Please refrain from coming at me with "but they promised!" I'm not even touching on that. I'm soley speaking of whateveryone seems to believe are contradictory statements that aren't that contradictory at all!
        Vegitaa
        Tue Jul 27, 2004 1:08 pm
        #33


        Officer Bar Brady, I'd like to declare schenanigans on this Dev Team!


        Do you remember saying this TH? "We are committed to not rushing our publishes to ensure they are high quality and to continued discussions with you for feedback on what is being worked on to improve the game."



        "I am Jack's complete lack of surprise."





        There is no peace, there is anger.
        There is no fear, there is power.
        There is no death, there is immortality.
        There is no weakness, there is the Dark Side. I am the Heart of Darkness.
        I know no fear, but rather I instil it in my enemies. I am the destroyer of worlds.
        I know the power of the Dark Side. I am the fire of hate.
        All the Universe bows before me, I pledge myself to the Darkness.
        For I have found true life, in the death of the light.


        FSCSexplorer
        Tue Jul 27, 2004 1:09 pm
        #34

        Any ETA on Character transfer ?



        Free the pvp Jedi, stop forced pve
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        I told you they'd make it easier for you !
        Coming Pub 20- Group members no longer add to a Jedi's visibility
        And so it continues !

        Nov 2 2005 You'll get what you've been asking for........Order 66

        Fear the RotE

        Vegitaa
        Tue Jul 27, 2004 1:09 pm
        #35






        Thunderheart wrote:





        actnjcksn wrote:






        Thunderheart wrote:

        *** 9.2 Update Notes ***
      • Crafting Quests
        Located in Commercial Guild Halls located in static cities now have NPC contractors that can give out new crafting missions. There are mission difficulties of easy, challenging and difficult depending the skill boxes a player possesses. The rewards granted are some credits and a small experience point bonus associated with crafting the item. The goal of the implementation of the “Crafting Quests” is to provide our wide variety of crafting professions the chance to use/sell their otherwise obsolete items and wares, creating a market for novice and intermediate crafters in a market of masters.




        • Are these in yet?


          There have been many reports that the NPC contractors can't be found in any of the Commercial Guild Halls.





          Thanks for the head's up. They will be live tomorrow.






          "We are committed to not rushing our publishes to ensure they are high quality and to continued discussions with you for feedback on what is being worked on to improve the game."




          There is no peace, there is anger.
          There is no fear, there is power.
          There is no death, there is immortality.
          There is no weakness, there is the Dark Side. I am the Heart of Darkness.
          I know no fear, but rather I instil it in my enemies. I am the destroyer of worlds.
          I know the power of the Dark Side. I am the fire of hate.
          All the Universe bows before me, I pledge myself to the Darkness.
          For I have found true life, in the death of the light.


          Ridenar
          Tue Jul 27, 2004 1:12 pm
          #36

          a high quality publish


          that i gotta see


          Aracon
          Tue Jul 27, 2004 1:14 pm
          #37

          Isn't it obvious why we would never have an in-game or launchpad poll? Because Haden know show terribly wrong he is but he wants to continue to spout BS without the real facts being seen.



          HOLLA ATCHA BOI,
          Zos-

          Gawd of Ham
          Lord of the Hawtpants
          OrionsByte
          Tue Jul 27, 2004 1:16 pm
          #38







          Mattt wrote:

          People do this all the time. I even got in the Wednesday Weekly Beta Update back in the day when I went to the forums to post how excited I was about a cool battle I fought. Yeah, that's an old example but I have mostly been posting my excitement off the official forums and on other forums these days... well back when I was having excitement. I haven't been having any lately. hehe. But the point is, if you look around the forums (especially galaxy forums), there are lots of people posting about the good times they had.





          But not the majority. That doesn't mean that a majority of people aren't having fun, it means that they'd rather keep having fun than stop to post about having fun. I enjoy reading those "good time" posts, and I post them too. But all I'm saying is that most people are more inclined to postor write letters when they're angry, which is why the bulk of posts is and always will be negative.


          I never said that positive posts don't happen. I only meant to say that they're rarer because, as Blackman said, the people having fun are in-game having fun.


          A riddle:






          Someof the people that play SWG post on the forums.
          Most of the people that post on the forums are angry.


          Using the above clues, which of the following statements is most true?


          a) Most of the people that play SWG are angry.
          b) Most of the people that are happy with the game do not post.
          c) Most of the people that are angry with the game do post.
          d) A and B
          e) B and C
          f) A and C
          g) All of the above
          h) None of the above





          Personally, I think the answer is E, and I think that Mr. Blackman was addressing B specifically. That doesn't make the angry posts any less important, it just means that they don't necessarily reflect every opinion out there.




          Checking your spelling (and punctuation, too) will ensure that you're making sense to more than two people.
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          JediNewb
          Tue Jul 27, 2004 1:16 pm
          #39






          KzinKiller wrote:

          Unfortunately Kurt, you are going to make very little progress at restoring the forums as a positive place to exchange information until you step up and do some damage control. The damage to your organization's image done by the combination of significant mis-statements and inexcusably insulting commentary about this community by your representatives in other very public forums isn't just going to magically disappear.


          Step up. You've got the Manager title now, so start leading. The deafening silence on critical issues over the last couple weeks is not leadership. You, Kevin and most especially Haden have got to come in here visibly for a few days and do more than offer a brief and very unconvincing mea culpa. You've got to answer questions directly, honestly and most importantly quickly to have any hope of restoring your credibility and your organization's image as people deserving of these customers' money.


          Quit sidestepping, sir ... it is not making a constructive contribution to resolving the issues.







          /agree


          That one comment alone by "Mr. Sliver" pretty much destroyed much of my desire to provide constructive feedback. What the hell had I been doing in Beta? What are the purpose of these forums if not for feedback? That one casual dismissal...and my enthusiasm for helping build a better game was pretty nearly snuffed out entirely.


          It's a good thing these forums are heavily moderated. Else I suspect you'd my comments written quite a bit more bluntly. I don't know. Probably something involving "Mr. Sliver" and the immoral, painful, and anatomically improbable things he could go and do now.


          So. Yah.


          -Benggal

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