Community Relations Archive
Thread: Devs playing tricks on the community
Crizis wrote:
Wha... get off your high horses, doesn't bother me if you don't understand how business works. You should if you want to understand what's happening with SWG, but good for you.
You might try to read what is being said, rather than ignore it and flame. These are the facts, and they're not about one person, but SOE's entire team. Turn it to one person if you wish, but just try for one itty bitty moment to let some things sink in...
Personally, I chose a career where I don't have to work holidays in retail, nights in food service, or holiday weekends in media customer service (not that SOE does either, despite that's the industry they're in.) And having chosen my career in an appropriate industry to a holiday, I have a day off, I and a few others used it to sit idly by ingame, waiting for a CSR to reply to quick fix tickets to get our quest NPC's out of buildings and trees, so that we weren't stuck anymore and wasting our holiday waiting for a CSR who would never show up. Little did we know that there would be no CSR's that day, when:
- There should have been,
- There was no Announcement letting us customers know that they were off, and not to expect coverage.
At the least, we should have gotten the announcement. Basic customer service.
As a customer service or community rep, I would expect from Tiggs:
- A statement saying, "We erred in not communicating that we were closed for business, and we regret any inconvenience our lack of communication has caused."
- A statement saying, "At this time, our service representatives take off for most holidays, not usual for the service industry, and we welcome your comments."
- If she must, a comment about her personal endeavors as a footnote.
Unless you're trying to tell me that all of SOE was off helping people in need... LOL. Is that what you're saying?
Message Edited by Crizis on 09-06-2005 11:26 AM
Maybe you should look closer. I specifically remember a thread being started stated that CS Relations would be inactive this weekend. Developers and Community Relations(Tiggs/TH) are always off during the weekends. Pattern recognition was taught in elementary school and throughout highschool. See if you can enroll. I really hope your gameplay was ruined. For claiming that you've worked retail you sure don't seem to know how things really work when it comes to customer service. Some companies chose to respect their employees. I'm sure you're a kiss-ass manager in the company you work for and that's the only way you've advanced. I've seen it too many times.
DarthMinos wrote:
Good grief. Is it really that hard to figure that with a three holiday weekend most if not all their employees would be taking a holiday weekend?
The three malls I visited this past weekend didn't have many shops open on Monday and many of them had a lot of closings on Sunday. We didn't stand around and complain about it. We put 2 and 2 together and figured out they were enjoying the holiday weekend like we were.
Something tells me that people can live with their tickets not getting answered for a holiday weekend. The game was in fact playable.
At least you're reading, I'll give you that much. In fact, after three hours, me and another player who were stuck, we came to the conclusion that they were in fact closed, and went on to other things, after wasting considerable and valued personal time on a day off, that was not necessary had they communicated in advance, professionally.
Equating stores closed to this weekend, to stores closed on the Holiday Season shopping period, ie. Christmas, Thanksgiving (examples for we U.S. consumers,) which is what I was referring to for retailers, is not the same thing. My example was equating this weekend and gaming, to the Holiday Season and retail. Might make more sense now. People with a day off devoted to gaming, look forward to it, make plans for outings, and generally expect things to work then, more so than other times.
Bottom line, I don't care to hear about Tiggs personal endeavors, in her role, she should be responding to broader company service and community issues. Half the time, these comments are poorly communicated and this was another example.
Tiggs wrote:
Crizis wrote:
Just did, look up. Tiggs is the community rep, and should not be talking in terms of one person, but company performance and service. I don't give a hoot about one individual and their altruistic endeavors, but how the company is providing service to the customers. That should be what Tiggs, in her role, should reply to and address, but go figure. This is SWG and SOE, after all.
Oscia wrote:
Tiggs wrote:
Ackehece has it somewhat correct. It was a holiday weekend and my family and I volunteeredto help place displaced people from the hurricane into apartments/homes so they could get started on their new lives.
Ackehece wrote:
DiggyNO wrote:
This was the last post by a DevTracker-eligble person, which was three days ago.
So I wonder:
- Have Tiggs finally been sacked for wasting time on silly board games and lame ol'jokes?
- Have the developers decided to simply focus on their work with the game? (HAAAAAAAH)
- What the hell is up?
It worries me. And I miss Thunderheart's completely non-community-concerning posts, going "Yep", "I think so" and the like.
Message Edited by DiggyNO on 09-06-2005 01:43 PM
Consider this ^_^ it was a three day weekend and most of them are off work. Do you do work from home? Tiggs does alot and this weekend she decided to take time with family rather then do work for free... who would have thought, hmmm.
Now how could you argue with that
Well Crizis, the original poster addressed me in his first post (Have Tiggs finally been sacked for wasting time on silly board games and lame ol'jokes? ) So I thought I would reply.
We had on-call people standing by if there was an interruption to the game servers. At that time a post would have been made regarding the status.
Actually, Tiggs, the original poster addressed TH, too, and was generally noting a lack of company representation. My issues, stated above, came from personal impact. No major grief, but time was lost, and during my 3 hours waiting for a CSR to come, before I moved on, I did come to the forums and site and look for announcements (as you have done before) stating that you were closed, and finding none, continued to wait.
No major deal, but could do better from an SOE service standpoint. Glad to hear what you were working on, my wife and I did our part during the week, too, but back toSOE and SWG service, it would have been nice to know the shop was going to be shut down.
Crizis wrote:
DarthMinos wrote:
Good grief. Is it really that hard to figure that with a three holiday weekend most if not all their employees would be taking a holiday weekend?
The three malls I visited this past weekend didn't have many shops open on Monday and many of them had a lot of closings on Sunday. We didn't stand around and complain about it. We put 2 and 2 together and figured out they were enjoying the holiday weekend like we were.
Something tells me that people can live with their tickets not getting answered for a holiday weekend. The game was in fact playable.
At least you're reading, I'll give you that much. In fact, after three hours, me and another player who were stuck, we came to the conclusion that they were in fact closed, and went on to other things, after wasting considerable and valued personal time on a day off, that was not necessary had they communicated in advance, professionally.
Equating stores closed to this weekend, to stores closed on the Holiday Season shopping period, ie. Christmas, Thanksgiving (examples for we U.S. consumers,) which is what I was referring to for retailers, is not the same thing. My example was equating this weekend and gaming, to the Holiday Season and retail. Might make more sense now. People with a day off devoted to gaming, look forward to it, make plans for outings, and generally expect things to work then, more so than other times.
Bottom line, I don't care to hear about Tiggs personal endeavors, in her role, she should be responding to broader company service and community issues. Half the time, these comments are poorly communicated and this was another example.
if you won't listen to her, why should she listen to you?
-elpollodiablo
Crizis wrote:
At least you're reading, I'll give you that much. In fact, after three hours, me and another player who were stuck, we came to the conclusion that they were in fact closed, and went on to other things, after wasting considerable and valued personal time on a day off, that was not necessary had they communicated in advance, professionally.
Equating stores closed to this weekend, to stores closed on the Holiday Season shopping period, ie. Christmas, Thanksgiving (examples for we U.S. consumers,) which is what I was referring to for retailers, is not the same thing. My example was equating this weekend and gaming, to the Holiday Season and retail. Might make more sense now. People with a day off devoted to gaming, look forward to it, make plans for outings, and generally expect things to work then, more so than other times.
Bottom line, I don't care to hear about Tiggs personal endeavors, in her role, she should be responding to broader company service and community issues. Half the time, these comments are poorly communicated and this was another example.
I did listen, and appreciated the reply, and replied. The posts crossed in timing.
Shamonue wrote:
if you won't listen to her, why should she listen to you?
TheFruitThatAteAntarctica wrote:
Tiggs, may I suggest you go down to where he works and heckle him?
-elpollodiablo
Acchhhhh. NOOOOOOOOOOOOO!!!!!!!!!!!!
Seriously though,when my customers are dissatisfied, I get the escalated calls and have to ... actually talk to people on the phone and in person, and be accountable to their satisfaction.
Message Edited by Crizis on 09-06-2005 11:45 AM
This game is just that, a game. There are people in the gulf coast who don't even know where they will be living next year. There are thousands in New Orleans are more concerned with if they are gonna survive the night than with when profession xx gets some content. I applaud Tiggs in her attempt to help people on the road back to a normal life.
Also, what purpose would Tiggs serve by coming in on a weekend? She is not coding and she is not really in game development, she is the link between us and the coders/developers/artists. All she can say is, ok I'll find out, or ok, I'll pass that along. She is also held to certain guideline as to what she can or can't say. She does not need to be looking at every flame fest on the boards when it is the weekend and she isn't getting paid for over time. If you do not like the fact that Tiggs isn't here to wash your feet for you when ever you start complaining on the forums, I am sure you can contact a CSR to help you find the cancel button. No one is forceing you to pay money into the game.
Tiggs wrote:
Well Crizis, the original poster addressed me in his first post (Have Tiggs finally been sacked for wasting time on silly board games and lame ol'jokes? ) So I thought I would reply.We had on-call people standing by if there was an interruption to the game servers. At that time a post would have been made regarding the status.
Hmmm.. actually this is not true!
South Dantooine on Farstar has been broken since yesterday and when reported in Live chat we are told create a ticket... when we create a ticket all CSR do is warp you to a place of your choosing...
If you actually live or trade in Southern Dantooine you are screwed. No way of doing anything as the server has a 3min response time to every action you do.
EDIT: This could have easily been fixed by bringing us down with the US servers this morning, but it was not done.
.
Message Edited by Bucke-Thead on 09-06-2005 07:51 PM
Actually, Tiggs, the original poster addressed TH, too, and was generally noting a lack of company representation. My issues, stated above, came from personal impact. No major grief, but time was lost, and during my 3 hours waiting for a CSR to come, before I moved on, I did come to the forums and site and look for announcements (as you have done before) stating that you were closed, and finding none, continued to wait.
No major deal, but could do better from an SOE service standpoint. Glad to hear what you were working on, my wife and I did our part during the week, too, but back toSOE and SWG service, it would have been nice to know the shop was going to be shut down.
Message Edited by Shaggscoob on 09-06-2005 11:46 AM
Bucke-Thead wrote:
Tiggs wrote:
Well Crizis, the original poster addressed me in his first post (Have Tiggs finally been sacked for wasting time on silly board games and lame ol' jokes? ) So I thought I would reply.We had on-call people standing by if there was an interruption to the game servers. At that time a post would have been made regarding the status.
Hmmm.. actually this is not true!
South Dantooine has been broken since yesterday and when reported in Live chat we are told create a ticket... when we create a ticket all CSR do is warp you to a place of your choosing...
If you actually live or trade in Southern Dantooine you are screwed. No way of doing anything as the server has a 3min response time to every action you do.
I was grinding in south dant and I had no issues at all reguarding lag. I have a pretty good connection tho.