Community Relations Archive
Thread: Devs playing tricks on the community
Just did, look up. Tiggs is the community rep, and should not be talking in terms of one person, but company performance and service. I don't give a hoot about one individual and their altruistic endeavors, but how the company is providing service to the customers. That should be what Tiggs, in her role, should reply to and address, but go figure. This is SWG and SOE, after all.
Oscia wrote:
Tiggs wrote:
Ackehece has it somewhat correct. It was a holiday weekend and my family and I volunteeredto help place displaced people from the hurricane into apartments/homes so they could get started on their new lives.
Ackehece wrote:
DiggyNO wrote:
This was the last post by a DevTracker-eligble person, which was three days ago.
So I wonder:
- Have Tiggs finally been sacked for wasting time on silly board games and lame ol'jokes?
- Have the developers decided to simply focus on their work with the game? (HAAAAAAAH)
- What the hell is up?
It worries me. And I miss Thunderheart's completely non-community-concerning posts, going "Yep", "I think so" and the like.
Message Edited by DiggyNO on 09-06-2005 01:43 PM
Consider this ^_^ it was a three day weekend and most of them are off work. Do you do work from home? Tiggs does alot and this weekend she decided to take time with family rather then do work for free... who would have thought, hmmm.
Now how could you argue with that
Tiggs wrote:
Ackehece has it somewhat correct. It was a holiday weekend and my family and I volunteeredto help place displaced people from the hurricane into apartments/homes so they could get started on their new lives.
Ackehece wrote:
DiggyNO wrote:
This was the last post by a DevTracker-eligble person, which was three days ago.
So I wonder:
- Have Tiggs finally been sacked for wasting time on silly board games and lame ol'jokes?
- Have the developers decided to simply focus on their work with the game? (HAAAAAAAH)
- What the hell is up?
It worries me. And I miss Thunderheart's completely non-community-concerning posts, going "Yep", "I think so" and the like.
Message Edited by DiggyNO on 09-06-2005 01:43 PM
Consider this ^_^ it was a three day weekend and most of them are off work. Do you do work from home? Tiggs does alot and this weekend she decided to take time with family rather then do work for free... who would have thought, hmmm.
CraftingBuddy wrote:
Crizis wrote:
LOL, pull out the violins. That explains one person, and good for you, but where was the rest of the SOE team on a 3-day gamer-heavy weekend. Closing the shop on a weekend like this is, dare I say it again, like the retailers closing down on the holiday shopping season... you know, open till midnight, Christmas Eve, etc. If you're in retail, you work it, period. It's the job you chose. Serve the customers.
Tiggs wrote:
You work 365 days a year?
Put your glasses on. This isn't about one person, its about the SWG service reps, the CSR's, etc., and while one person may have been off do-gooding, that doesn't explain everyone else. Learn to read.
P.S. I chose a career where I don't have to work holidays in retail, nights in food service, or holiday weekends in media customer service (not that SOE does either, despite that's the industry they're in.) And having chosen my career in an appropriate industry to a holiday, I have a day off, I and a few others used it to sit idly by ingame, waiting for a CSR to reply toquick fix tickets to get our quest NPC's out of buildings and trees, so that we weren't stuck anymore and wasting our holiday waiting for a CSR who would never show up. Little did we know that there would be no CSR's that day, when:
- There should have been,
- There was no Announcement letting us customers know that they were off, and not to expect coverage.
At the least, we should have gotten the announcement. Basic customer service.
As a customer service or community rep, I would expect from Tiggs:
- A statement saying, "We erred in not communicating that we were closed for business, and we regret any inconvenience our lack of communication has caused."
- A statement saying, "At this time, our service representatives take off for most holidays, not usual for the service industry, and we welcome your comments."
- If she must, a comment about her personal endeavors as a footnote.
Message Edited by Crizis on 09-06-2005 11:21 AM
Crizis wrote:
Put your glasses on. This isn't about one person, its about the SWG service reps, the CSR's, etc., and while one person may have been off do-gooding, that doesn't explain everyone else. Learn to read.
CraftingBuddy wrote:
Crizis wrote:
LOL, pull out the violins. That explains one person, and good for you, but where was the rest of the SOE team on a 3-day gamer-heavy weekend. Closing the shop on a weekend like this is, dare I say it again, like the retailers closing down on the holiday shopping season... you know, open till midnight, Christmas Eve, etc. If you're in retail, you work it, period. It's the job you chose. Serve the customers.
Tiggs wrote:
You work 365 days a year?
wow dude, you're a real piece of work. You're one of the reasons these boards are so F'd up. Maybe you should have been in Louisiana last week. It may have made you start thinking about more people than just yourself
Message Edited by Shaggscoob on 09-06-2005 11:17 AM
Crizis wrote:
Put your glasses on. This isn't about one person, its about the SWG service reps, the CSR's, etc., and while one person may have been off do-gooding, that doesn't explain everyone else. Learn to read.
CraftingBuddy wrote:
Crizis wrote:
LOL, pull out the violins. That explains one person, and good for you, but where was the rest of the SOE team on a 3-day gamer-heavy weekend. Closing the shop on a weekend like this is, dare I say it again, like the retailers closing down on the holiday shopping season... you know, open till midnight, Christmas Eve, etc. If you're in retail, you work it, period. It's the job you chose. Serve the customers.
Tiggs wrote:
You work 365 days a year?
I hope you had to work on labor day and all weekend.
well, we all know now that Crizis values this game above helping ppl... and above ppl in general... to bad they closed the stores yesterday... he coulda went out and bought a life. (or for him... another copy of swg)
Crizis wrote:
LOL, pull out the violins. That explains one person, and good for you, but where was the rest of the SOE team on a 3-day gamer-heavy weekend. Closing the shop on a weekend like this is, dare I say it again, like the retailers closing down on the holiday shopping season... you know, open till midnight, Christmas Eve, etc. If you're in retail, you work it, period. It's the job you chose. Serve the customers.
Tiggs wrote:
Ackehece has it somewhat correct. It was a holiday weekend and my family and I volunteeredto help place displaced people from the hurricane into apartments/homes so they could get started on their new lives.
Ackehece wrote:
DiggyNO wrote:
This was the last post by a DevTracker-eligble person, which was three days ago.
So I wonder:
- Have Tiggs finally been sacked for wasting time on silly board games and lame ol'jokes?
- Have the developers decided to simply focus on their work with the game? (HAAAAAAAH)
- What the hell is up?
It worries me. And I miss Thunderheart's completely non-community-concerning posts, going "Yep", "I think so" and the like.
Message Edited by DiggyNO on 09-06-2005 01:43 PM
Consider this ^_^ it was a three day weekend and most of them are off work. Do you do work from home? Tiggs does alot and this weekend she decided to take time with family rather then do work for free... who would have thought, hmmm.
Message Edited by Crizis on 09-06-2005 11:06 AM
Oscia wrote:
Tiggs wrote:
Ackehece has it somewhat correct. It was a holiday weekend and my family and I volunteeredto help place displaced people from the hurricane into apartments/homes so they could get started on their new lives.
Ackehece wrote:
DiggyNO wrote:
This was the last post by a DevTracker-eligble person, which was three days ago.
So I wonder:
- Have Tiggs finally been sacked for wasting time on silly board games and lame ol'jokes?
- Have the developers decided to simply focus on their work with the game? (HAAAAAAAH)
- What the hell is up?
It worries me. And I miss Thunderheart's completely non-community-concerning posts, going "Yep", "I think so" and the like.
Message Edited by DiggyNO on 09-06-2005 01:43 PM
Consider this ^_^ it was a three day weekend and most of them are off work. Do you do work from home? Tiggs does alot and this weekend she decided to take time with family rather then do work for free... who would have thought, hmmm.
Now how could you argue with that
Have faith Oscia, A$$hats like Crizis (and others just like him) will always find a way to argue and complain about something. Unfortunately it's in their nature, their not happy unless their not happy about something - and they'll find something to not be happy about even if it means jumping on people for something as obnoxious as not working 24/7/365 and having a life outside their jobs just soTHEY can play a game. Sad but true.....
Wha... get off your high horses, doesn't bother me if you don't understand how business works. You should if you want to understand what's happening with SWG, but good for you.
You might try to read what is being said, rather than ignore it and flame. These are the facts, and they're not about one person, but SOE's entire team. Turn it to one person if you wish, but just try for one itty bitty moment to let some things sink in...
Personally, I chose a career where I don't have to work holidays in retail, nights in food service, or holiday weekends in media customer service (not that SOE does either, despite that's the industry they're in.) And having chosen my career in an appropriate industry to a holiday, I have a day off, I and a few others used it to sit idly by ingame, waiting for a CSR to reply toquick fix tickets to get our quest NPC's out of buildings and trees, so that we weren't stuck anymore and wasting our holiday waiting for a CSR who would never show up. Little did we know that there would be no CSR's that day, when:
- There should have been,
- There was no Announcement letting us customers know that they were off, and not to expect coverage.
At the least, we should have gotten the announcement. Basic customer service.
As a customer service or community rep, I would expect from Tiggs:
- A statement saying, "We erred in not communicating that we were closed for business, and we regret any inconvenience our lack of communication has caused."
- A statement saying, "At this time, our service representatives take off for most holidays, not usual for the service industry, and we welcome your comments."
- If she must, a comment about her personal endeavors as a footnote.
Unless you're trying to tell me that all of SOE was off helping people in need... LOL. Is that what you're saying?
Message Edited by Crizis on 09-06-2005 11:26 AM
Crizis wrote:
CraftingBuddy wrote:
Crizis wrote:
LOL, pull out the violins. That explains one person, and good for you, but where was the rest of the SOE team on a 3-day gamer-heavy weekend. Closing the shop on a weekend like this is, dare I say it again, like the retailers closing down on the holiday shopping season... you know, open till midnight, Christmas Eve, etc. If you're in retail, you work it, period. It's the job you chose. Serve the customers.
Tiggs wrote:
You work 365 days a year?
Put your glasses on. This isn't about one person, its about the SWG service reps, the CSR's, etc., and while one person may have been off do-gooding, that doesn't explain everyone else. Learn to read.
P.S. I chose a career where I don't have to work holidays in retail, nights in food service, or holiday weekends in media customer service (not that SOE does either, despite that's the industry they're in.) And having chosen my career in an appropriate industry to a holiday, I have a day off, I and a few others used it to sit idly by ingame, waiting for a CSR to reply toquick fix tickets to get our quest NPC's out of buildings and trees, so that we weren't stuck anymore and wasting our holiday waiting for a CSR who would never show up. Little did we know that there would be no CSR's that day, when:
- There should have been,
- There was no Announcement letting us customers know that they were off, and not to expect coverage.
At the least, we should have gotten the announcement. Basic customer service.
As a customer service or community rep, I would expect from Tiggs:
- A statement saying, "We erred in not communicating that we were closed for business, and we regret any inconvenience our lack of communication has caused."
- A statement saying, "At this time, our service representatives take off for most holidays, not usual for the service industry, and we welcome your comments."
- If she must, a comment about her personal endeavors as a footnote.
Message Edited by Crizis on 09-06-2005 11:21 AM
Good grief. Is it really that hard to figure that with a three holiday weekend most if not all their employees would be taking a holiday weekend?
The three malls I visited this past weekend didn't have many shops open on Monday and many of them had a lot of closings on Sunday. We didn't stand around and complain about it. We put 2 and 2 together and figured out they were enjoying the holiday weekend like we were.
Something tells me that people can live with their tickets not getting answered for a holiday weekend. The game was in fact playable.
Crizis wrote:
Just did, look up. Tiggs is the community rep, and should not be talking in terms of one person, but company performance and service. I don't give a hoot about one individual and their altruistic endeavors, but how the company is providing service to the customers. That should be what Tiggs, in her role, should reply to and address, but go figure. This is SWG and SOE, after all.
Oscia wrote:
Tiggs wrote:
Ackehece has it somewhat correct. It was a holiday weekend and my family and I volunteeredto help place displaced people from the hurricane into apartments/homes so they could get started on their new lives.
Ackehece wrote:
DiggyNO wrote:
This was the last post by a DevTracker-eligble person, which was three days ago.
So I wonder:
- Have Tiggs finally been sacked for wasting time on silly board games and lame ol'jokes?
- Have the developers decided to simply focus on their work with the game? (HAAAAAAAH)
- What the hell is up?
It worries me. And I miss Thunderheart's completely non-community-concerning posts, going "Yep", "I think so" and the like.
Message Edited by DiggyNO on 09-06-2005 01:43 PM
Consider this ^_^ it was a three day weekend and most of them are off work. Do you do work from home? Tiggs does alot and this weekend she decided to take time with family rather then do work for free... who would have thought, hmmm.
Now how could you argue with that
Well Crizis, the original poster addressed me in his first post (Have Tiggs finally been sacked for wasting time on silly board games and lame ol'jokes? ) So I thought I would reply.
We had on-call people standing by if there was an interruption to the game servers. At that time a post would have been made regarding the status.
Tiggs wrote:
Crizis wrote:
Just did, look up. Tiggs is the community rep, and should not be talking in terms of one person, but company performance and service. I don't give a hoot about one individual and their altruistic endeavors, but how the company is providing service to the customers. That should be what Tiggs, in her role, should reply to and address, but go figure. This is SWG and SOE, after all.
Oscia wrote:
Tiggs wrote:
Ackehece has it somewhat correct. It was a holiday weekend and my family and I volunteeredto help place displaced people from the hurricane into apartments/homes so they could get started on their new lives.
Ackehece wrote:
DiggyNO wrote:
This was the last post by a DevTracker-eligble person, which was three days ago.
So I wonder:
- Have Tiggs finally been sacked for wasting time on silly board games and lame ol'jokes?
- Have the developers decided to simply focus on their work with the game? (HAAAAAAAH)
- What the hell is up?
It worries me. And I miss Thunderheart's completely non-community-concerning posts, going "Yep", "I think so" and the like.
Message Edited by DiggyNO on 09-06-2005 01:43 PM
Consider this ^_^ it was a three day weekend and most of them are off work. Do you do work from home? Tiggs does alot and this weekend she decided to take time with family rather then do work for free... who would have thought, hmmm.
Now how could you argue with that
Well Crizis, the original poster addressed me in his first post (Have Tiggs finally been sacked for wasting time on silly board games and lame ol'jokes? ) So I thought I would reply.
We had on-call people standing by if there was an interruption to the game servers. At that time a post would have been made regarding the status.
thanks tiggs