Community Relations Archive
Thread: Tiggs, please look: latest ticket on a JTL issue on queue for 6 days--no responses
RuytooBasgar
Thu Jun 09, 2005 11:10 am
#14
robpro wrote:
certifiedandrew wrote:
I accidentally dropped Imperial Pilot and now I can't manage my Decimator, Jedi Starfighter, or TIE Advanced because I'm not certified for them. In addition the value of the deeds, I have at least 10 million creditsin prenerf irreplaceable parts on them, so deletion is not an option. Since this "feature" is not listed in the holocron of FAQ, can I please get some ingame help so that I can get my parts and redeed my ships? It's been a week already and nobody is helping me.
This would be so easy to handle; I swear. Someone just needs to pop online and meet up with me, then give me Imperial Ace skills so I can do this. If I'm not allowed to keep Imperial Ace since I accidentally dropped it, then I will drop it right in front of the CSR. I just...need....those....parts...
I copied this from another post I made. It's been 13 days since the issue began, and it's been 6 days since I filed a ticket when CSR-RaulL told me he would forward it to his supervisor. Guess what? He didn't.
CSR-BorisS is useless by the way. Theman is damn near asleep in general chat. Please remove him from the room and get someone else in there. Additionally, can anyone direct me to a page where I can file a complaint against Customer Service?
WOW 13 days I think in 13 days i could have found a friend that did have Ace Imperial Pilot to trade the ships to and have them take the parts out and deed the ship for me.
Doesn't work. 
I tried trading the ships out of my datapad to a Rebel Ace Pilot and it wouldn't allow me to trade them.
RuytooBasgar
Thu Jun 09, 2005 11:12 am
#15
certifiedandrew wrote:
Yep. A ship that you're not certified for is quite literally untouchable. You can't even view what parts are in it.
RuytooBasgar wrote:
robpro wrote:
certifiedandrew wrote:
I accidentally dropped Imperial Pilot and now I can't manage my Decimator, Jedi Starfighter, or TIE Advanced because I'm not certified for them. In addition the value of the deeds, I have at least 10 million creditsin prenerf irreplaceable parts on them, so deletion is not an option. Since this "feature" is not listed in the holocron of FAQ, can I please get some ingame help so that I can get my parts and redeed my ships? It's been a week already and nobody is helping me.
This would be so easy to handle; I swear. Someone just needs to pop online and meet up with me, then give me Imperial Ace skills so I can do this. If I'm not allowed to keep Imperial Ace since I accidentally dropped it, then I will drop it right in front of the CSR. I just...need....those....parts...
I copied this from another post I made. It's been 13 days since the issue began, and it's been 6 days since I filed a ticket when CSR-RaulL told me he would forward it to his supervisor. Guess what? He didn't.
CSR-BorisS is useless by the way. Theman is damn near asleep in general chat. Please remove him from the room and get someone else in there. Additionally, can anyone direct me to a page where I can file a complaint against Customer Service?
WOW 13 days I think in 13 days i could have found a friend that did have Ace Imperial Pilot to trade the ships to and have them take the parts out and deed the ship for me.
Doesn't work.
I tried trading the ships out of my datapad to a Rebel Ace Pilot and it wouldn't allow me to trade them.
Exactly.
They are just sitting in my datapad collecting dust.
lund0529
Thu Jun 09, 2005 11:18 am
#16
It would be really cool functionality if re-deeding a ship emptied it's components into your inventory.
RankorCity
Thu Jun 09, 2005 11:21 am
#17
certifiedandrew wrote:
True, but most deserved to be fired. If you're a CSR and you don't help people efficiently, then why are you drawing a paycheck? I'd rather be in this predicament than get a ton of responses from CSRs who think Jedi visibility has to do with the latest video driver. (That's a real example.)
RankorCity wrote:
If not for the layoffs of CSR's, this probably wouldnt be a problem.
very true, but the best CSR on ahazi was let go...
If you were waiting one week for an answer on a ticket, you can now expect to wait two weeks
RuytooBasgar
Thu Jun 09, 2005 11:25 am
#18
lund0529 wrote:
It would be really cool functionality if re-deeding a ship emptied it's components into your inventory.
True but they would also need to add in something that will block the re-deeding if there isn't enough inventory room.
Still, this wouldn't help either of us right now because we can't even access the ships period. They just sit there floating in our Datapads taking up space.
Loki_Ashaman
Thu Jun 09, 2005 11:35 am
#19
Ouch man... on the bright side, you have the Ace xp bonus, so you could regrind to Ace and get your stuff again. I suggest Black Epsilon if your goal is to just empty your ships: its a difficult squadron, but the missions are short, so if you bring a wingmen you could have your deci unloaded well under a week.
certifiedandrew
Thu Jun 09, 2005 11:41 am
#20
Bad news, by the way: a random CSR decided to delete my ticket while it was in queue without giving me any correspondance. CSR-VanD and Tiggs have both taken my ingame name and server so they could look into the issue. Pretty sad when a lead developer has to step in and do CSR work.
RuytooBasgar
Thu Jun 09, 2005 11:50 am
#21
I gave up after my ticket I sent in was deleted. I was gonna follow up but I plain forgot too. I got sidetracking grinding jedi like crazy and completly forgot about it till I saw this post (thx Alexea 
)
)
RuytooBasgar
Thu Jun 09, 2005 1:05 pm
#22
Cool! 
I guess I will retry filing a ticket if its not fixed when I get home from work.
Bucke-Thead
Thu Jun 09, 2005 2:23 pm
#23
I dropped RSF ace last night to do an Imperial squadron. Stupidly left all my ships in datapad and can't manage them.... Less than 24 hours later (and yes I have slept, and very well thank you) I am 4433 Smugglers alliance. I will get the badge for this and then sort my ships and drop em all for imperial pilot.
Piloting the 2nd time is much faster due to the X2 xp bonus. Rather than wait 2 weeks, just regrind it you get some sweet new rewards this way too
Piloting the 2nd time is much faster due to the X2 xp bonus. Rather than wait 2 weeks, just regrind it you get some sweet new rewards this way too
Inoga_Tarien
Thu Jun 09, 2005 4:54 pm
#24
If not for the layoffs of CSR's, this probably wouldnt be a problem.
QFE,
Now if the debuggercoders would get the same treatment so we'd get skilled replacements. What are the odds on that?
tsxx1
Fri Jun 10, 2005 12:00 am
#25
This happened to me too a while back. I filed a CSR ticket, and got a response in about 20 minutes. The CSR removed the items from the ship and placed them in my inventory. I was able to deed the ship, and all was good.
RuytooBasgar
Fri Jun 10, 2005 12:07 am
#26
tsxx1 wrote:
This happened to me too a while back. I filed a CSR ticket, and got a response in about 20 minutes. The CSR removed the items from the ship and placed them in my inventory. I was able to deed the ship, and all was good.
Lucky 
You got the CSR that does his job apparently.