Armorsmith Archive
Thread: Correspondent Position
0smspiff0
Thu Apr 14, 2005 7:35 pm
#118
"Tiggs, please don't insult us. We aren't by any means saying that they should be posting all day. Would it hurt to post once, maybe TWICE a day, to calm us down, let us know what you're thinking? Just a "Hi, hello, still thinking about what to do, will promise to get back to you as soon as we can." That took 40 seconds. There is no excuse for your lack of communication."
"There are actually many replies in the CU forum and the correspondent forum from Devs. They do respond when they can."
Come on Tiggs don't be obtuse. Players can't see the correspondent forum and I assume that the CU forum is also private.
I used to have a job in developer relations for a large software company - SOEs lack of actual communication with the playerbase is pathetic. Dancing around issues and pretneding that there are no problems doesn't make you look good. It makes you look bad. Very bad.
I have not played the game in some time (been busy in real life) but now that I am getting back into it I see that things have not really changedat all since I left. Why not try actually communicating - answer the questions asked in a direct and straight forward manner.
If you think that the answer you give is going to piss off you player base then guess what... dancing around the questsions is also going to do that. Its better to have a pissed off playerbase that at least respects you for answering the question in a forthright manner than having on that simply despises you for your lack of real communication.
What I, as a player, would like to see is you and the other "red names" take some time tomorrow out of your schedule and actually try to answer, in a compete manner, ten questions each. Doing that would put you (SOE) in a much more positive light. The players realize that you cannot have people taking lkarge amount of time out of your days to babysit the boards - but at the moment the pendlum has swung too far the other way.
Given the extreme changes to the game NOW is the time for you to babysit the players a bit more and give some real information. Even if players are not happy with the answers at least they will be happy with the fact that the answers were given.
"There are actually many replies in the CU forum and the correspondent forum from Devs. They do respond when they can."
Come on Tiggs don't be obtuse. Players can't see the correspondent forum and I assume that the CU forum is also private.
I used to have a job in developer relations for a large software company - SOEs lack of actual communication with the playerbase is pathetic. Dancing around issues and pretneding that there are no problems doesn't make you look good. It makes you look bad. Very bad.
I have not played the game in some time (been busy in real life) but now that I am getting back into it I see that things have not really changedat all since I left. Why not try actually communicating - answer the questions asked in a direct and straight forward manner.
If you think that the answer you give is going to piss off you player base then guess what... dancing around the questsions is also going to do that. Its better to have a pissed off playerbase that at least respects you for answering the question in a forthright manner than having on that simply despises you for your lack of real communication.
What I, as a player, would like to see is you and the other "red names" take some time tomorrow out of your schedule and actually try to answer, in a compete manner, ten questions each. Doing that would put you (SOE) in a much more positive light. The players realize that you cannot have people taking lkarge amount of time out of your days to babysit the boards - but at the moment the pendlum has swung too far the other way.
Given the extreme changes to the game NOW is the time for you to babysit the players a bit more and give some real information. Even if players are not happy with the answers at least they will be happy with the fact that the answers were given.
gallox
Thu Apr 14, 2005 7:36 pm
#119
Karzon_X wrote:
It's amazing that she shovels that crap to us and some many people are just happy to eat it..
I understand that there are alot of people that hate conflict, and will go out of their way to appease people to keep it out of their eyes...
But for christ sake, she and TH are in change of community relations!!!
But they don't have time to post?!?!? anyone lese see the problem with this?
Either SOE dosn't take community relatiosn seriously (not hard to believe from my personal experience), or
they're going to do it their way anyways, so to hell with the community.
They maybe in charge of community relations but you do not know what else SOE has put on thier plate. I can almost guarantee that this is probably a small portion of their job duties that they are required to do to get that paycheck. Don't blame them, blame SOE..
Message Edited by gallox on 04-14-2005 09:36 PM
GangaWolf
Thu Apr 14, 2005 7:36 pm
#120
No offense Tiggs, but "Community Relations" is in your title. When you are too busy to do what your title says you do, then I say that SOE is obviously short-handed and has the priorities misaligned.
And "communication" implies a 2-way street. There is a term for people who keeping talking to something that does not respond: it is "insanity". In this case, the SWG forum must be the largest looney bin in the world. 
fendius
Thu Apr 14, 2005 7:36 pm
#121
OMG 2 replies from tiggs in one day!!!!!!!! EVERYONE POST ALL YOUR THOUGHTS ON EVERYTHING NOW!!! I THINK THEY JUST MIGHT BE READING A FORUM POST......
kneelocked
Thu Apr 14, 2005 7:37 pm
#122
Tiggs wrote:
Eryk wrote:
Tiggs wrote:
lwwrestler wrote:Thanks for the info Tiggs, but would it hurt for us to hear anything about our issues?
The devs working on combat upgrade can either hit the forums and respond all day to your questions or work on CU. I am sure we are all in agreement with having them bang away at issues and bugs with CU rather then post all day.
Tiggs, please don't insult us. We aren't by any means saying that they should be posting all day. Would it hurt to post once, maybe TWICE a day, to calm us down, let us know what you're thinking? Just a "Hi, hello, still thinking about what to do, will promise to get back to you as soon as we can." That took 40 seconds. There is no excuse for your lack of communication.
There are actually many replies in the CU forum and the correspondent forum from Devs. They do respond when they can.
About the Armorsmith concerns?
I can tell you the number is (-Blocked by NDA-)
Karzon_X
Thu Apr 14, 2005 7:40 pm
#124
DrkSensei wrote:
can we have CU ( Community Relations Director Upgrade)?
there, fixed it for ya
gallox
Thu Apr 14, 2005 7:40 pm
#125
GangaWolf wrote:
No offense Tiggs, but "Community Relations" is in your title. When you are too busy to do what your title says you do, then I say that SOE is obviously short-handed and has the priorities misaligned.
And "communication" implies a 2-way street. There is a term for people who keeping talking to something that does not respond: it is "insanity". In this case, the SWG forum must be the largest looney bin in the world.
Again I have to stick up for TIggs. To those of you that have a real job and support yourself or a family.. you do what it takes to make your boss happy!!!!!!! Please read that again..... Do not blame Tiggs or TH.. They are doing thier job.. But who defines thier job????
That is the person to blame.
onetruegandalf
Thu Apr 14, 2005 7:41 pm
#126
There are actually many replies in the CU forum and the correspondent forum from Devs. They do respond when they can.
WOW!! What a very well thought out, well articulated response to the AS Community and cries of being ignored.
AS: We are tired of being ignored! You fired our Corr because he wouldn't stand for it.
Tiggs: /twelveyearoldvoice nuh uh! we DO listen. nanny nanny boo boo stick your head in doo doo
Looking at your wretched "DAMN good at it too" Public Relations skills maybe it IS better if you don't post. If I didn't know better I would think you wanted them to riot.
DrkSensei
Thu Apr 14, 2005 7:42 pm
#127
there ,fixed back to what I meant. Frankly I am shocked half of you can find your shoes in the morning without a map and a compass.
Karzon_X wrote:
DrkSensei wrote:
can we have CU ( Community Upgrade)?
there, fixed it for ya
Aristoi
Thu Apr 14, 2005 7:43 pm
#128
Tiggs wrote:
lwwrestler wrote:
Thanks for the info Tiggs, but would it hurt for us to hear anything about our issues?
The devs working on combat upgrade can either hit the forums and respond all day to your questions or work on CU. I am sure we are all in agreement with having them bang away at issues and bugs with CU rather then post all day.
Of course we want them to work on the CU. The thing is for the last 18+ monthes it's been "worked on" in total silence and continues to be.For 2 years I've played SWG with pretty much no idea where we're heading, what the dev's ideas for the game where, etc, etc, etc. I'm pertty sure everyone here knows that you and TH have responsabilities other than the fourms, but thats not an excuse for total 100% silence on something of this magnatude. This CU will be published around the 5thirreguardless of A) if it's ready or not B) whether we like it or not.
There was never ever any In Concept posts about what was planed for the CU other than some screenshot fluff to bait us along. SOE has been milking us with the thought of the CU for almost 2 years. It has been worked on with 0 input from the player base outside the cor's and the sandbox testers and frankly they dont count to me, especially when my guilds AS as one of the sandbox testers is considering A) droping AS because it's been so dumded down and going to a combat template or B) quiting all together.
Remind me once again where we're going and why I'm in this hand basket.
KzinKiller
Thu Apr 14, 2005 7:43 pm
#129
onetruegandalf wrote:
There are actually many replies in the CU forum and the correspondent forum from Devs. They do respond when they can.
WOW!! What a very well thought out, well articulated response to the AS Community and cries of being ignored.
AS: We are tired of being ignored! You fired our Corr because he wouldn't stand for it.
Tiggs: /twelveyearoldvoice nuh uh! we DO listen. nanny nanny boo boo stick your head in doo doo
Looking at your wretched "DAMN good at it too" Public Relations skills maybe it IS better if you don't post. If I didn't know better I would think you wanted them to riot.
Bloody peasant ....
onetruegandalf
Thu Apr 14, 2005 7:45 pm
#130
fendius wrote:
gallox wrote:
GangaWolf wrote:No offense Tiggs, but "Community Relations" is in your title. When you are too busy to do what your title says you do, then I say that SOE is obviously short-handed and has the priorities misaligned.And "communication" implies a 2-way street. There is a term for people who keeping talking to something that does not respond: it is "insanity". In this case, the SWG forum must be the largest looney bin in the world.Again I have to stick up for TIggs. To those of you that have a real job and support yourself or a family.. you do what it takes to make your boss happy!!!!!!! Please read that again..... Do not blame Tiggs or TH.. They are doing thier job.. But who defines thier job????
That is the person to blame.
thats the problem with the whole world, no one sticks up for whats right....
The problem is that we, as the customer, ARE THEIR BOSS!!! They need to do what it takes to make US happy. If not, then Tiggs should rise up just as the AS Corr did.