Architect Archive
Thread: Seller Beware! Angry Noob needs blacklisting!
A few things..
You said you saw his tell just before you logged out for the night... Personally if I see something like that, I reconnect to see what is going on.. takes maybe 5 minutes. Big wow. You should have done the same.. even if only to log back in and type : /tip moron 100000 bank; /tell moron here's your money do not plan on doing business with me again;
Second.. non refundable deposits just get you a bad name. Ask for full payment up front. Then tell the client should you fail you will take a screen shot of the failuer with HIM IN THE BACK GROUND and email it to them as proof of the failure. Also, offering to make another for them AT YOUR OWN COST if you fail will pretty much garuntee you that guilds business from now on. Yes its alot of resources, but the profit will out wiegh the loss.
Give the guy back his money. You are stealing it. Plain and simple. You didnt fail the hall, you didnt even try and make it. Give him the money or give him the hall. Yeah, the guy sounds like an asshat, but you are sinking to his level by keeping the creds. It is not your place to teach the morons of the world a lesson. Just let them whistle happily to themselves and go thier own way.
-Oldman Rakon
Zamphire8 wrote:no way it should take 2 or three days to build a PA Hall? You are the scammer here he asked for his money back before you started anything? You should have tipped him his money back when he ask. If you can not keep enough stuff in stock for a PA hall you should not sell one to someone that is in a hurry. The first thing he said was he is in a hurry what part of that did you not understand.
Thank god your not on my server.
The customer was told up front that the hall would not be ready that night... what part of that did you not understand?
If the customer was in such an all-fired hurry to get the hall done, he shouldn't have continued to pester an architect that openly said he couldn't have it ready that night. But I know (as I'm sure all of you do, even the ones who are flaming Baron) that there are many unreasonable people out there who expect things to be done the day before yesterday and at a price that beats "the price my friend paid for one of those two weeks ago". How many times have you heard "my buddy gets them for less than that... give me a break?"
What this sounds like to me is an immature, whiny customer who was told "it'll be ready tomorrow or the next day" and decided to hear "It'll be ready in five minutes", and then got upset when it didn't work out exactly the way he wanted it. If the customer wanted value for his money, he should have acted in a civilized manner instead of like a spoiled child. Then he would have had his hall in the time frame agreed upon and all would have been fine. If the customer didn't want to lose his deposit, all he had to do was LISTEN... and through that modern miracle of hearing realize that Baron could not meet his needs and not give him the money in the first place!!
Why do I think that this customer is the type of person who would spill coffee in their lap and then sue McDonalds for not warning them that it was hot? Meh.
I warned him that My halls are 350k, and I would require a 100k safety deposit. I would be willing to send him a list of the resources I was lacking, and any resources he provided, I would subtract from the final cost. He sent me the deposit. I sent him the list. I told him that I would start in the morning, as it was 1:30am where I was and would be logging off. He sent me a very threatening set of /tells that said "this is so childish, if you don't give me my hall or my money back, i'm gonna report you to SOE for scamming me".
The Baron Wrote...
A.) the money was given to me as a deposit, till I finished the hall, or he backed out of the deal.
Where is non-refundable in that statemnt?
Mobreen
The thing of it is, as other people have said, a security down payment is yours until the hall is finished (when you get even more money) or the guy ups and quits the order (giving you some recompense if you can't sell the deed quickly) and thats that.
You can't say "give me a non-refundable deposit for this item then just decide I"m not going to make the item for you. Hey I said it was non-refundable can't you read?" that is simply theft, and scamming him.
Give the deposit back. Figure out a better way to interact with customers in the future.
I have had similar problems in the past with outrageous time expectations. In fact, as of Sunday, I will no longer take an order for anything. If it's not on the vendor, I don't have it. If I did have it, it would be on the vendor. Plain and simple.
These new guidelines should make my game time more enjoyable. I don't need more credits, for goodness sake. If I lose out on a harv order today, another one will be there tomorrow. There really aren't enough master architects making things to worry about competition or lost business.
I mean, why would I bust my hump for someone else, just to feel bad when I can't come through on an eta? Fact is, everyone wants everything right now (and no one understands how long, in factory time alone, it takes to make 20 walls). And everyone wants a perfect harvester every time (BER 9 you say? How dare you offer me such crap!)
So I'm just going to blanket say I can't do it. I'm not even going to give a reason...just can't do it. Or maybe, I'll use the truthful excuse, I don't have time. Really, that's my bottom line. I don't want to spend the time, right now,at any price. If I did want to, the item would be done and on my vendor. Since it's not, I must be valuing something else for my time or resources.
If this seems crass to some of you, I can understand that. But it's the only way I think I can continue to have fun, and continue to be an architect.
Kebiar wrote:
Now broken down like that the only fault I see of Barons was not posting what the agreed upon delivery time frame was. Everything else (assuming this is how it happened.. not saying it isn't just assuming) is the customers fault and thus Baron has the right to retain the money for breech of contract.