Weaponsmith Archive
Thread: BEWARE: Killer Bug Disappearing Resources(CSR ticket within) TH/SeaRaptor/Tiggs Somone Please Read
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Trean
Fri Nov 12, 2004 3:49 pm
#1
Yeah so if these resources don't automatically find themselves or get replaced you might see me not stock my shop for a while or very sporadically at that. I have lost a huge chunk of resources I use in every weapon I build and some of them are the best spawns ever on the server. This bug is unacceptable and impaling to say the least. All these resources were stored in backpacks sorting them out, and in equipment factories because I have alot of resources and this is the best way to store them. Below are the resources I lost and an estimation of their worth: This message has been edited... The following is the complete ticket that is now closed, but still unfulfilled. I basically copied and pasted my post from way down in this thread, which is a transcription of the ticket.
W00t got a response to the addition to my ticket saying these things didn't come back. Here I will type it over because well I don't know how to copy and paste from a closed ticket.
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Ticket ID: 2665679
I recently had to pluck another 100k resource stack from my resource stash held over numerous factories and found a bunch of stacks missing. This is truly unacceptable, the resources are as follows the onesI am missing. I have had this happen before but not in this tremendous amount, I hope this can be fixed.
Ores:
Alantium Carbonate Ore - Wipeuhian: 100k
Ostrine Carbonate Ore - Abaogas: 300k
Chemicals:
Polymer - Tritetramegaic: 300k
Polymer - Carbtrikapliate: 900k
Class 3 Solid Petrochemical Fuel - Okecine: 100k
Class 3 Liquid Petro Fuel - Ullog: 500k
Aluminums:
Phrik Aluminum - Moapee: 100k
Phrik Aluminum - Fegopoine: 200k
Link-Steel Aluminum - Eweob: 300k
Link-Steel Aluminum - Goewon: 100k
Titanium Aluminum - Egaciam: 100k
Gases:
Irolunn Reactive Gas - Anook: 400k
Gems:
Gallinorian Rainbow Gem Crystal Gemstone - Otoine: 100k
Ryll Amorphous Gemstone - Diviposis: 200k
Coppers:
Mythra Copper - Carkiom: 200k
Diatium Copper - Itoric: 300k
Polysteel Copper - Erobase: 900k
Platinite Copper - Ebaoriexe: 400k
Diatium Copper - Omaka: 300k
Alantium Carbonate Ore - Wipeuhian: 100k
Ostrine Carbonate Ore - Abaogas: 300k
Chemicals:
Polymer - Tritetramegaic: 300k
Polymer - Carbtrikapliate: 900k
Class 3 Solid Petrochemical Fuel - Okecine: 100k
Class 3 Liquid Petro Fuel - Ullog: 500k
Aluminums:
Phrik Aluminum - Moapee: 100k
Phrik Aluminum - Fegopoine: 200k
Link-Steel Aluminum - Eweob: 300k
Link-Steel Aluminum - Goewon: 100k
Titanium Aluminum - Egaciam: 100k
Gases:
Irolunn Reactive Gas - Anook: 400k
Gems:
Gallinorian Rainbow Gem Crystal Gemstone - Otoine: 100k
Ryll Amorphous Gemstone - Diviposis: 200k
Coppers:
Mythra Copper - Carkiom: 200k
Diatium Copper - Itoric: 300k
Polysteel Copper - Erobase: 900k
Platinite Copper - Ebaoriexe: 400k
Diatium Copper - Omaka: 300k
70 million credits is my low ballpark estimation of the worth of all these resources.
Comment Id: 4921455
From: CS Agent
Greetings Trean, I am CSR-ChrisC. I am sorry to hear of your resources missing. Generally if itemshave vanished, they will reappear after the next server reset. Please let us know if they have not returned by that point. We will need to know when and how you acquired these resources along with when you last saw them in the structure. Did anyone else have permissions on your structure? The more information you can provide, the more likely we can track down what happened. We appreciate your patience and cooperationin this matter. Thank you for playing Star Wars Galaxies, and have a good day.
Comment Id: 4997139
From: Trean Speyr-Caggeyder
Hello thanks for the response.
The resources did not return upon server reset.
In regards to how I acquired them, well I harvested a good majority of them if not all of them. I usually don't buy many resources since it cuts into profits.
When I aquired them, well theyare mostly harvested by me so when they were in spawn I acquired them. This is over the last full year and some days I have been a weaponsmith. [actually a year and some odd number of weeks now, and that is just spent as a master]
There are a few other people on admin of the structures, and no they didn't take the resources. I have talked to anyone on admin of my structures and they didn't take my resources, and I trust them completely.
Last I can recall seeing all of my resources was the middle of October, I cannot remember the exact date, but this is the last time I made sure I wasn't missing anything.I have no need to check through 30 million+ resources everytime I log in to make sure they are all there.
I was told a CSR can find theseitems. Theyare/were all in backpacks in my factories, and was told by a fellow player that its just a case of getting a CSR to do something to allow all these items to load up. I don't really get the gist of it but maybe you do.
Comment Id: 4997940
From: CS Agent
Hello Trean,
Unfortunately we will not be able to recover these resources. Factories are NOT meant to be used as storage. They are factories meant to be used for the creation of items. We have no means to track items within containers within factory input hoppers and while I understand that a fellow player told you that this was a simple matter of a CSR doing something to make these appear, this player was mistaken. In order for us to even attempt to recover items we would need to be able to verify them in our logs. Because this is not the intended use of a factory we cannot do this and thus we cannot offer a reimbursement or replacement of items lost in this manner. While I am sorry to hear you have lost these items, I'm afraid that there is nothing more we will be able to offerin this instance. In the future please use the intended means for storage, such as houses or banks, as we do have the ability to track things placed within these. Please delete this ticket at your convienence.
Thank you,
CSR-EvanF
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So obviously I didn't get my resources back, and obviously I am still pissed enough to retype this whole ticket, and well this might be the end of my business since I have lost my complete stash of a few of the best resources on Starsider, including Erobase Polysteel Copper.
Message Edited by Trean on 11-18-2004 07:29 PM
Message Edited by Trean on 12-01-2004 12:57 AM
Trean
Fri Nov 12, 2004 6:36 pm
#3
No then the list would be about 40 million resources in length. The 100k stacks disappeared from the packs.
Terv
Sun Nov 14, 2004 2:48 am
#4
Did they come back yet? It happens to me atleast once a month on Lowca. for a bit i get upset and worried but they always show up the next day after restart. But our guild leader did lose 14 deeds for harvesters one day and they have not shown back up yet...lol. It's been 2weeks so I think they are gone, and the ticket response was the good old "we are sorry for your inconvenience but we are unable to do anything in the resolution of this matter". Yay for never careing about us...lol.
Aecotag
Sun Nov 14, 2004 5:57 am
#5
It's happened to me a couple of times. The resources are still there in the packs even though it says 0 items in there.
Try picking up the pack and looking inside it from your main inventory. If that doesnt work, try logging with the pack still in your main inv., and see if that clears it.
Scared the hell out of me first time it happened.
Gron_DM
Mon Nov 15, 2004 12:02 am
#6
we had a guild multi account user loose 30 14ber mineral harvs
Terv wrote:
Did they come back yet? It happens to me atleast once a month on Lowca. for a bit i get upset and worried but they always show up the next day after restart. But our guild leader did lose 14 deeds for harvesters one day and they have not shown back up yet...lol. It's been 2weeks so I think they are gone, and the ticket response was the good old "we are sorry for your inconvenience but we are unable to do anything in the resolution of this matter". Yay for never careing about us...lol.
they got em back like 2 weeks later took a csr to check logs and make em.
MichailArris
Mon Nov 15, 2004 7:56 am
#7
Yea if you had the resources in Packs, in the ingrediant hopper. There is a small bug that makes it look like nothing is there but the items are still there.
As said before, all you need to do is pick up the pack into your inventory, and all the items in that pack should show up, if per chance they don't, then log out with the pack in your inventoryfor about 10-15 minutes and log back in. The stuff should be there by then, if not then file a CSR report, and use the /bug command ingame.
Hope you get your resources back.
SeaRaptor
Mon Nov 15, 2004 8:32 am
#8
This always works for me.
Aecotag wrote:
Try picking up the pack and looking inside it from your main inventory. If that doesnt work, try logging with the pack still in your main inv., and see if that clears it.
ShugFlurry
Mon Nov 15, 2004 12:50 pm
#9
SeaRaptor wrote:This always works for me.
Aecotag wrote:Try picking up the pack and looking inside it from your main inventory. If that doesnt work, try logging with the pack still in your main inv., and see if that clears it.
Me too, my workshop is set up in a Small generic house in the back room with vendors for my stuff, meds, buffs, spice and SW stuff in the front room. Got a 44.59 station in the back room with a storage vendor and 5 packs set up for steel, copper, iron, alum, other resources
It sometimes decides to go poof but relogging fixes it.
Trean
Thu Nov 18, 2004 8:18 pm
#12
ngp wrote:
So did you try picking those backpacks up?
I picked them up, I picked them up and logged with them for 15 minutes, only thing I haven't done is pick one up and keep it through server reset.
Aecotag
Fri Nov 19, 2004 2:38 am
#13
Hmmm that is indeed bad news
I use a vendor in the back room of my shop to store most of my things. I went to retrieve a backpack containing wepon components, and a couple fo 100k stacks of resources, only to get the dreaded message 'You cannot retrieve this item because it no longer exists'. 
After a mild heart attack, I lodged a ticket explaining what happened, and was very lucky to get a good CSR look into it for me. He spoke with the devs. and managed to find the backpack, and return it to me (only took about 3 days).
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