Squad Leader Archive
Thread: Banning of SL account for using form up command?
kor-azor
Tue Jul 27, 2004 6:11 am
#209
this will never get another csr response they did there were right your wrong dance in the first 2 pages they wont be coming back.
this is sad even when they do post its to tell people not to bash them
they never answer anything. its sad they ban you for this but some dik head can set in starport an spam /jump an poke all day long or people asking for such an such training 50 times in a row. but if you really want to get something done about this stop wasting words wrighting soe an the devs wright to a game web sight like ign or something that rates games an tell them .
i bet you once they start posting that you will get some mails back.
or i will get a ban for telling you to do that lol.
this is sad even when they do post its to tell people not to bash them
they never answer anything. its sad they ban you for this but some dik head can set in starport an spam /jump an poke all day long or people asking for such an such training 50 times in a row. but if you really want to get something done about this stop wasting words wrighting soe an the devs wright to a game web sight like ign or something that rates games an tell them .
i bet you once they start posting that you will get some mails back.
or i will get a ban for telling you to do that lol.
Kaili
Tue Jul 27, 2004 6:41 am
#210
I mentioned earlier that I supported the CSRs in their decision to ban Sabrinna, but not necessarily in the way they handled events.
However, this post has been here for a week now, and the fact that there has been no official word (released) as to what changes will be made to fix this is rediculous.
What needs to happen is simple: the verbalizations of Squad Leader commands need to be removed from the game. If there is going to be CSR "crackdown" on Squad Leaders from using the commands, then it needs to be changed so this does not happen anymore.
But come on, people intentionally spamming SL commands in crowded areas just to intice a reaction from the CSRs is not going to help the situation, and will not change anything. The only possibly outcome of that is the suspension/banning of your account. If we expect them to work with us, we have to work with them, too.
However, this post has been here for a week now, and the fact that there has been no official word (released) as to what changes will be made to fix this is rediculous.
What needs to happen is simple: the verbalizations of Squad Leader commands need to be removed from the game. If there is going to be CSR "crackdown" on Squad Leaders from using the commands, then it needs to be changed so this does not happen anymore.
But come on, people intentionally spamming SL commands in crowded areas just to intice a reaction from the CSRs is not going to help the situation, and will not change anything. The only possibly outcome of that is the suspension/banning of your account. If we expect them to work with us, we have to work with them, too.
irott
Tue Jul 27, 2004 9:08 am
#211
I guess it takes a while to move an entire office building. The devs have been very quiet on everything, not just this.
As soon as the answer is provided it will be posted here.
Squidwalker
Tue Jul 27, 2004 9:38 am
#212
Wow I heard about the first person that actually banned out of the game for playing their character. Now I hear about this. Let me say the first word that comes to mind. BS
/rant on
I'm not an SL but I do have one in my guild. I do know that the profession is seriously lacking and is need of some serious work, thus why it was on schedule for a revamp. I'm not familiar with who the Corr is, but if I were them, I would be strongly pushing this issue into the devs faces and FORCING the issue. The players need to fight back against this.
We bought this game. We agreed to the EULA. But to get our a accounts cancelled because we were just using out professions for what they meant for, using their abilities, and not even using an exploit, is against the EULA, in our favor. We paid $50 or so for this game, not ot mention the monthly fee. That canceled account is not useless, and the person is forced to buy the game again if they wish to play more. And this was done by a CSR. Again, no exploit was used, just a skill of the week, almost worthless profession at this point, and the account got canceled. Now two get kicked out of the game and warned.
Wow. Now I don't know about the rest of you but I have ZERO respect for the CSR's in this game. And that is from my own experience with them, not from this. So they are basically in the negative. The devs themselves said they don't really play this game, and that the players know more about it then they do. What the hell makes these CSR suddenly so knowledgable? Why the hell does SOE give them so much power. I have been told out and out lies and untruths about game mechanics by CSR. I have been told that there is no way to reset a simple litte NPC quest on a planet. I afterwords found out from players, there is a Planet Record keeper that will reset all quests on a planet, and where to find him. Wow was that so freaking difficult. A CSR told me there is full 5% decay in PvP with insured items. What frag is that crap? BS there is 5% decay on insured items for anything, let alone PvP. I tried to tell him he is wrong, and explained how it's supposed to work. He got all high and mighty on me and told me if I don't like to /bug it.
The CSR know crap about a game how it works what is considered an exploit, and what is considered bannable, yet they are given full authority to bann people, with no check system. Now if using a SL command a lot in combat ANYWHERE got me banned, I would be fighting to get my account activated or taking SOE to court. It may seem stupid to do so, but it would the principal of the matter. That they can mess around with so long so much, further dalay a combat balance and SL revamp, which BOTH contribute to this incident, and then have unknowledgable CSR bann me, is taking it to far. Way to far.
Thunderheart I strongly suggest you get in here, look into this matter and take action. If the posts are accurate in what happened I do believe the players deserve a public appology, remove the warnings from accounts and reactivate the other account.
/rant off.
Squidwalker
Tue Jul 27, 2004 10:09 am
#213
Jeassa wrote:
Dancerxtroidenair wrote:
Jeassa wrote:
Hey guys - do me a favor please - keep the CSR bashing to a minimum, they are just doing a job and nobody deserves to be bad mouthed for that (unless of course your job is to call me when I forget to pay the bills)
jessa please teach your CSR's the proper ways of the game.
Psst, they aren't my CSRs - we are a totally different department.
We will stop bashing them when they stop being power hungry mongers that abuse their power for something that is completely legit. **edit** for Tat Jeassa, that's how the world goes around.
Maybe instead of just telling us to not bash CSR and that they are not "your" CSR, you could show some pride in your company and forward these concerns to... OH I don't know the new Community Relations manager Thunderheart.
Rangerdroid
Tue Jul 27, 2004 10:12 am
#214
How come this doesn't suprise me? It is funny how the in game CSRs abuse their "Jedi'esque" powers to ban people because they put up a fight, not submitting to the man is not grounds for banning people. I say go back to enforcing your "no similiar star wars names" policy, and leave the people with broken professions alone, or fix them. I am disgusted reading this and will probably dump this game and go back to dark age of camelot, where the CSR's take care of you and actually care about your problems. This game has been out for a year and we going into space before the ground is fixed, I'm afraid the worst is yet to come. Have fun you guys, see you on Galahad server in DAOC!
Squidwalker
Tue Jul 27, 2004 10:21 am
#215
BruceE-SOE wrote:
Hello folks,
No one has been banned. The difference between banning and suspension is that if you are banned, your account is forfeit and you will not be able to play it again. A suspension is a temporary lock out of your account ranging from three to ten days.
While I cannot give details about an account to anyone other than the account owner, I can tell you what kinds of actions will cause an account to be suspended in these circumstances.
We all understand how the Squad Leader profession works and that the commands are done via public channels. A situation becomes disruption when commands are being spammed in heavily populated areas. If a CSR asks you to please move to a less populated area or to notexecute the commands so frequently, you are expected to comply. An example of what is too frequent would be over 400 commands in a three minute time frame. If you think something may be construed as excessive, then it most likely is excessive and all we ask is for everyone to be considerate of others and not cause a disruption. If you refuse to comply with a CSR, you do risk having action taken against your account, ranging from a warning all the way up to account suspension or eventermination if the violation is serious enough.
So, with all of that said, please respect others and try to avoid doing something that is going to generate harassment tickets against you and possibly get you in trouble.
ORRRRRR you could get the SL commands changed to not /shout. Is that so freaking hard to figure out? I'm sorry, but if you are in PvP guild war what ever, you don't stop to consider where you are fighting, you target the and make it dead. You could have 20 people on two teams, thats 40 total, fighting in PvP in theed. No spatial chat or any chat at all, just fighting. That alone could cause a crap load of lag in a place like Theed. Is that the players fault? No. I'm not saying it's SOE fault exactly, I understand hardware constraints, but it sure as heck isn't players fault. They are trying to play the game provided to them as it is provided to them.
SL commands perform a shout. That is how it works. If SOE does not like that and it causes problems, then remove it. Trust me I seriously doubt they care, as long as the command still comes through to the group in System messages. Maybe if the combat system wasn't so fubar and seriously out of balance SL wouldn't feel the need to spam their abilities. What else is a SL supposed to do in combat? That's all they got, is the commands.
Instead of slapping down on players, how about change the SL profession? They were scheduled for a revamp so it's obvious they need it and it's felt by devs they need it. So instead of backing up your CSR's that in my opinion before these incedents, don't know crap about the game, how about let the players play the game you gave them, OR FIX THE GAME?
1SpectrE1
Tue Jul 27, 2004 10:33 am
#216
To reiterate what happened with the 3 accounts (1 was banned and 2 were warnned) here is an updated list and what changes WE made as players.
1st SL Sabrinna was banned.
-She was actually being played
-She was near shuttle B in Theed running two macros, 1 for form up and one for retreat.
-theretreat was on a 20 or 21 second pause and the form up was ona one second pause
-The macros were initiated once hostiles were spotted
-other commands were used, as needed dictated by the battle
*Sabrinna was immediately and without warning warped to 0.0 .on Naboo and kicked from the game while the group was fighting in isolated skirmishes throughout Theed
*A rude /tell was sent by CSR KeithR along with a warning email upon reloggin into the game
*Conversations took place where we could not get a definate answer.
*More fighting occured, macros started again near shuttle B, she got banned.
2 SL accounts warnned, Wreck and Relica ( I can only comment on how Relica was played)
-Both toons were alt tabbed out, peeps playing mains (Relica for sure had her AFK on for the sole purpose of allowing peeps to use the in-game option to /addignore afk peeps)
-The main was on Relica, until the battle started, macros started, alt tabed to main, began to fight)
-Relica was stationed near shuttle C which is absolutely NO WHERE CLOSE to the populace on the Radiant server.
*In the middle of the battle, my group saw Wreck go offline (we have the enemies on our friends lists for obvious reasons)
*Approximately 3-5 seconds later Relica went offline
*Upon relogging there was a warning email (see in above posts)
*A guildie went to live chat and was told that were doing nothing wrong and should not have been kicked or warned. That CSR was also CSR KeitR (Ironic)
Now, let me make this clear, AFK macros ARE IN NO WAY ANY VIOLATION of the EULA. They are allowed and accepted.
If you personally do not like them, that is your perogative, however look beyond that in any determination of wheter punishmnet was waranted in this case.
The toon was being played simultaneously, by alt-tab command. She was not away from the comp or anything like that.
SOE has implemented two in-game ways to prevent peeps from having to deal with the spam:
1 - /addignore Relica
2 - Ignore all afk peeps (Relica's afk tag was up for the sole purpose of affording any in-game toon the opportunity to utilize this option)
Lastly, we still have no definitive answer on what is acceptable play for the SL'rs. The first ban, we were told to move away from large groups of peeps, we did that and still got warned so I am at a loss.
KzinKiller
Tue Jul 27, 2004 10:45 am
#217
We all understand how the Squad Leader profession works and that the commands are done via public channels. A situation becomes disruption when commands are being spammed in heavily populated areas. If a CSR asks you to please move to a less populated area or to notexecute the commands so frequently, you are expected to comply. An example of what is too frequent would be over 400 commands in a three minute time frame. If you think something may be construed as excessive, then it most likely is excessive and all we ask is for everyone to be considerate of others and not cause a disruption. If you refuse to comply with a CSR, you do risk having action taken against your account, ranging from a warning all the way up to account suspension or eventermination if the violation is serious enough.
Using a game system as designed can never, ever, be a legitimate grounds for disciplinary action. You clearly understand they are using this system as designed ... it is clearly not their fault that the design has serious flaws. Flaws they have pointed out to you over & over during the previous year.
Go fix the problem and quit blaming the customer for creating it. Train your reps properly on game systems. I manage a training team, I used to manage a customer service team, and I can tell you, both your training and your CS is so far below what my company would consider an acceptable standard, it's shocking. Go look in the mirror, quit harassing your paying customers for your own shortcomings.
'Nuf said.
Mindw
Tue Jul 27, 2004 10:49 am
#218
The newest SL letter sent to SOE...I will keep you posted for nex.
<A href=http://www.imagedump.com/index.cgi?pick=get&tp=100982>07-27-04</A>
KzinKiller
Tue Jul 27, 2004 3:37 pm
#220
Oh yeah, that's brilliant ... 'lead' your group from 1000m away ..... was this guy's combat experience in the Texas Air National Guard in the 70's or something?
madysonhope
Tue Jul 27, 2004 3:47 pm
#221
I am very sry to read all this.... as someone who is not a SL.... but has been in battles using them, this is Bullsh1t...
The customer service for this game is extremely disappointing.... I have worked customer service for years, along with managment and if i EVER gave answers like this, i would lose my job in a second.
But back to the game aspect.... /add ignore is a wonderful thing, as is the afk blocker... when will people realize that. HOW can SL be banned/suspended.... yet afk dancers/musicians/merchants and random ppl spam there heads off... CSRs... come to bloodfin... come to the coronet starport and try to move.... before you ruin the combat play even more then it is.... before you have an empty game.... before you end up in the unemployment line.
seriously guys.... sry to rant and B1tch, but i hate to see our game losing so many good people due to stupid sh1t.... stuff that should not be an issue... WHEN WILL WE FINALLY BE HEARD?
here is hoping to better times soon!