Smuggler Archive

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TashunkaSapa wrote:

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Tiggs wrote:

Direction of games change every day due to various reasons. That is why there is nothing definite being posted until it is almost out on Test Center.

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Game design requires planning - and the problem seems to be, you guys don't even have a plan. The problem isn't that the "direction" changes every day, the problem is that the company line changes every day.

We make a committment to you each month, it's not unreasonable to expect one in return. Show us that you care about your customers, decide what you need to do to satisfy them, tell us what you've got planned and then MAKE IT HAPPEN.

Stop making excuses and start making progress.

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Tiggs wrote:

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TashunkaSapa wrote:

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Tiggs wrote:

Direction of games change every day due to various reasons. That is why there is nothing definite being posted until it is almost out on Test Center.

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Game design requires planning - and the problem seems to be, you guys don't even have a plan. The problem isn't that the "direction" changes every day, the problem is that the company line changes every day.

We make a committment to you each month, it's not unreasonable to expect one in return. Show us that you care about your customers, decide what you need to do to satisfy them, tell us what you've got planned and then MAKE IT HAPPEN.

Stop making excuses and start making progress.

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We have many un-announced plans that one day soon will be public knowledge. Until we receive the go-ahead nothing will be said, sorry.

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You say this, like it's a good reason.

You (Company not you Tiggs (well a bit)) don't get the problem i fear.
You are just all doing a bad job in making people become excited (again) about your game.
Comments like these do nothing.

MAgnum

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magnum1138 wrote:
eeehm Warryyr,

not saying to much isn't what is the problem here.

They don'T say anything - nothing.
If something is actually said on FAN FEST for example - it even gets retracted - so happened in this very thread.

Nothing. We know nothing.
CH revamp: good - did anyone know it was coming. No.
Would it have hurt anymore than it does now, with some people complaning after it hit live. No.
Would a lot of people have enjoyed knowing in advance. I bet.

Magnum

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Correct me if I'm wrong, but don't we generally havea Publish or a bunch of stuff posted about every 2 weeks?

I will agree that the CH system would have been nicer to know in advance, but given the fact that very little is put in this game without breaking several other things, how many times do you think they had to internally delay that revamp? Do you know? Of course not, because they didn't tell us...if they'd strung that revamp along for months, CH's would be fuming. Instead it was like...oh hell, we finally got some attention!

And anyways, for the record, JFreeman DID say something about a new CH revamp - it was in response to that lame Creature level 1(0) bug that disabled all my weapons (creatures) for a few days. He told us about a new CH specials system coming soon.

OMG, you're a CH, too, Warryyr???

/LOL

Is your back sore?

Warryyr.

Call me oldfashioned - but in the early day of the millenium we had producers posting plans for 6 months. (much of it never came to pass, but much did)

We had state of the game letters with looks into the future.

Yes, we complained even back than that Commnication wasn'T as good as it could be, and it wasn't.

What we have now - is a total news blackout - like they are planning to invade Syria.

Knowing whats to come it part of the fun - this is why New MMOs develope a following years before they are released - knowing nothing about a game that is released is just pitiful.

Magnum

Tiggs wrote:
We have many un-announced plans that one day soon will be public knowledge. Until we receive the go-ahead nothing will be said, sorry.

What about the plans from before - the ones from months or years ago that have never seen the light of day? This is the problem we're having - we keep getting that line but we never get any ANSWERS. We're tired of the delaying tactics and the deflection and the misdirection - and you're foolish to think we don't see right through it.
SOMEONE in your company needs to be accountable for these things - there's a long and well-documented history of broken promises and unfulfilled plans pertaining to this profession. We're always told "Soon" but nothing ever happens.

Do you honestly think we haven't waited long enough? If two years is "soon" in SOEs definition, can I use the same answer when it comes time to pay?

Disclosure should be an ongoing process - your subscribers should be better informed as time goes on, not more in the dark than before. We want evidence of progress - anything else is more smoke and mirrors. I don't want excuses any more.

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magnum1138 wrote:

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Tiggs wrote:

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TashunkaSapa wrote:

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Tiggs wrote:

Direction of games change every day due to various reasons. That is why there is nothing definite being posted until it is almost out on Test Center.

---

Game design requires planning - and the problem seems to be, you guys don't even have a plan. The problem isn't that the "direction" changes every day, the problem is that the company line changes every day.

We make a committment to you each month, it's not unreasonable to expect one in return. Show us that you care about your customers, decide what you need to do to satisfy them, tell us what you've got planned and then MAKE IT HAPPEN.

Stop making excuses and start making progress.

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We have many un-announced plans that one day soon will be public knowledge. Until we receive the go-ahead nothing will be said, sorry.

---

You say this, like it's a good reason.

You (Company not you Tiggs (well a bit)) don't get the problem i fear.
You are just all doing a bad job in making people become excited (again) about your game.
Comments like these do nothing.

MAgnum

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It IS a good reason.

It's called proprietary knowledge, and it's what keeps a business ahead of the competition. Sure, some bits and pieces *might* get devulged, but in general businesses competing with other businesses don't want to give out all of their secrets - or a competitor might say, dang we need to steal their thunder - we need something BIGGER and BETTER!

Instead, the competition says, oh dang - they just did this, we need to step up!

And for anyone who regularly reads my posts, stop laughing about me defending the Devs. I just think Tiggs takes too much heat, too often.

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Alpha_Bits wrote:

OMG, you're a CH, too, Warryyr???

/LOL

Is your back sore?

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It's not my back that's sore.

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Tiggs wrote:

We have many un-announced plans that one day soon will be public knowledge. Until we receive the go-ahead nothing will be said, sorry.

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When you finally getting around to telling your customers what your plans are for the product we are buying, then I'll go ahead and start paying for the product again. Maybe.

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ravingbantha wrote:

So the Dev's havee decided not telling you everything they have planned is better than listening to your constant crying about when something is going to come.

No company in the world realeases all their plans for the future, why would you think SOE would do it.

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The problem is, they aren't telling us ANYTHING. We're not asking for all their plans for the future, we're asking for some evidence that they have plans at all.

Look, it's one of two ways - either software development is a laborious, time consuming process (which it is) - in which case they already know what they are working on and can tell us how far along they are... or, if they don't know what they're doing (that can easily be argued) and won't need to announce it because it's a quick fix, then they'd better get off their duffs and do it, already.

Companies owe a certain degree of accountability to their customers - we are seeing none at all. This is just another day in two years of excuses, lies, broken promises and misdirection. They get away with it because there's always a gullible, short-sighter player to jump to their defense. I dare say that players like that are the reason nothing ever happens - because even if they completely wreck the game, you'll still be paying your money every month.

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Tiggs wrote:

Tralita_tusnami,

In reply to your post..

TH and I have no way of knowing you are suspended or banned unless we do an account check. The admins handle everything on the forums as far as violations of the TOS or guidelines goes.

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We have a big issue there and it will take long time to come back to real communication between SOE and Players.

In all players mind the first who broke the communication channel is you : SOE.

Not so long ago you stated and acted like YOU where designing the game, which is true, but you also clearly made the players feel you did not care about what they wanted.

This was the time of petitions and mass gathering of players on certain servers.

Your way of communication and way to design the gameplay disgusted most oldtimers...

Actually the players are worried forupdates and I can say some people are even afraid of SOE designers to "fix" their professions. They'd rather have a broken profession than a "fixed" one, who they know will be worse.

As recentexample, I can point to Smugglers who never wanted their slicing components replaced by non stackable rare looted items. (Have a look at the posts and polls on various forums...)

Now the player issue is, each time you announce something, they are waiting for it.
So, if you don't giveit to them,they troll the forums and are sad, mad, disguted,... . (look at 2 years veteran rewards)

I would tell the biggest issue nowisn't the bug thingbut, it's the way of managing and prioritizing the development.

All players see your way of working is to first "nerf" something BEFORE fixing the gameplay.

As example let me pull an old NERF :

Long ago crafters where able to colorize the name of crafted items.
Suddenly without implementing a way to do the same thing you removed it for all players.
Yes you told you would implement it in the premium auction system and we are still waiting.

A good process management would have been to let it run as is and when the premium auction is ready, transfert it, not remove it before fixing it.

The most important idea there is the players where enjoying colorizing the items and it wasn't hurting any gameplay nor any game mechanics.

Another example is the multiplayer vehicle : why adding constraints to offer ride to others players?
The multiplayers vehicles where great, even if really slow,now they are pretty useless.

Now about the FUN thing.

It seems there is a huge gap between what players think is fun and SOE devs ideo on the subject.

When a player look at SOE game design on 2 years of SWG hecan see SWG is a time consuming game where you can't enjoy full content without beeing a power gamer. And even worse NERFS await us all...

For example it isn't fun to be obliged to pvpto be a master pilot or be a Jedi Knight.

New content, aka pseudo adventures in caves isn't fun, its not even Starwarsy.

Beeing obliged to have houses filled of resources isn't fun nor being limited to drop item in houses on a structure basis not a player capacity one.

Waiting 15s for a MCH to pull a pet or obliging him to use a camp to pull them isn't either funny.

So in regard of us all players I would ask you to :

• stop nerfing before fixing


• start thinking about fun and not time consuming


• start thinking we are just players wanting to have fun and not a new work (already have my part of work in RL...)

Last note OK we know you rule this game but at least make it fun and make it feel StarWarsy