Rifleman Archive
Thread: OUT OF DATE FAQ (some good info still here but most rifle info is precu)
A. To contact Customer Support please use the Ticket system in-game with Ctrl H. Choose New Ticket and be as detailed as possible regarding your issue. It never hurts to always include your Character Name, Galaxy Name, Planet Name, and Coordinates. This can only speed up the process. You can also email [email protected], please make sure that the Subject has In-Game issue in it.
Q. I have a new problem, do I have to delete my old one Ticket?
A. No, please just Add a Comment to it.
Q. How will CSR contact me? Through a /tell?
A. We try to contact all Tickets in game with a /Tell. If you are not online when a CSR answers a Ticket they will try to resolve the issue if there is enough information. However sometimes they can not resolve the issues first with out talking to you. They will then leave a Comment on your Ticket for you to review. If you are getting the message “Your CSR request #00000000 has a status of Unread” this means that “Your Ticket has had a message added to it by a CSR and has not been read yet by you.”
Q. What if I need immediate help with being stuck or harassment?
A. If it’s an urgent in game problem like being stuck please try the /unstick and /eject commands. If you are having problems with an abusive player please make sure you have used /report OffenderName command. If you get the error message “Invalid Name”, just use /report MyName, and place a Ticket explaining what happened.
Q. The Automatic Generic Response did not resolve my issue. Do I start over?
A. No. Do not delete your Ticket; please make sure that you have reviewed and understand the Automatic
Response and see if more information is required. If more information is required please Add a Comment back and be as detailed as possible regarding this situation.
Q. The CSR is in game with me, but being a jerk and not helping!
A. Take a deep breath, calmly tell them your problem and don't get defensive. Most of the time when CSRs are in game they are being inundated with /tells from other players. However if the contacting CSR is being completely unprofessional please use the /report Offender command. You can at this point ask for the CSR’s Supervisors contact information or email [email protected].
Q. What do I do if the CSR refuses to help me?
A. Please review our Rules and Policies at http://starwarsgalaxies.station.sony.com/content.jsp?page=Policies%20Index. You can try going to the live chat, email, or phone support. However please be aware that the phones and Live Tech Chat are for Technical support issues. Any CSR should be willing to supply with the appropriate contact information at that time.
Q. Where do I find information?
A. The Star Wars Galaxy main site has a lot of up to date contact information on it. http://starwarsgalaxies.station.sony.com/content.jsp?page=Support%20Index.
Q. I bought this game used, without the CD Key or the CD Key says it is already in use, and the CSR won't give me a new one.
A. If there is a possibility that your account key was pre-owned, the original owner of accounts are responsible for any further use of their accounts. If you purchased the game as brand new, please return the game to the vendor you purchased from, for an exchange. Your local vendor may have additional return policies that you will have to contact them about. Be advised, we will not support previously owned copies of Star Wars Galaxies.
Q. None of this as helped me! What do I do?!!!!!
A. Please try using our Knowledge Base at http://help.station.sony.com/esupport/esupport/consumer/esupport.asp?selected=solutionlist&user=&strCurrentSymptom=&strDisplaySymptom=.
Q. My server just came up from being down and I can’t see my house?
A. Structures can take any where from thirty minutes to an hour after a server reboot to fully load back into the world. If after an hour your house has not returned, please place a Ticket with Ctrl H and include all needed information.
Please be sure that you have a good cushion of maintenance on all of your structures. Currently there is no notification in game that alerts you to your structure being low on maintenance, so keep an eye on it regularly. If you need to leave for any period of time either be sure to provide ample maintenance or redeed your structures prior to leaving.
Q. What do CSR’s mean when they ask for needed information or be highly detailed?
A. If you supply us with enough information we can take care of your issue even if you are offline. Please let us know your character name, galaxy name, planet name, coordinates, item names, house name, who owns the house, vendor name, who owns the vendor, who owns the house that the vendor is in, offender name, were reports done, and what happened. Please feel free to include the color of your shirt if you think that it might be helpful – the more information the better!
Q. At character creation I didn’t know what surname I wanted. Can I change it now?
A. Unfortunately we how complicated name changes are we are unable to provide this service. Your surname is connected to your first name which is tied to all of your structures. If we change your name it could cause issues with all of your structures, bazaar, and pets. We have limited name changing to only those names that violate our Naming Policy at http://starwarsgalaxies.station.sony.com/content.jsp?page=Policies%20Character%20Naming.
Q. If I Add a Comment on to my Ticket will it change my place in the queue?
A. No, all issues with Ticket creation time has been corrected. If you Add a Comment on to your Ticket it will refresh it in our queue but it will keep the original date of when it was placed.
Q. What does it mean when “Human has tipped you”?
A. This means that a Human raced player has tipped you from a location far enough away to be on a different server on the same galaxy. We really don’t recommend using /tip for trades. When you trade your items, this is the best time to trade your credits as well. /Tips are best used for thank yous to people that just preformed a service near you. We recommend keeping tip amounts as low as possible. If you want to give them more please trade it to them. You can only /tip someone on the same galaxy that you are on.
Q. What does Helper mean?
A. The Helper flag is a title that characters in game can give themselves. They open their Community screen with Ctrl P, click on Character, and then the check box Newbie Helper. This flag tells the community that this character is willing to answer questions. This flag is completely voluntary and at the discretion of that character.
Q. How long should I expect to wait for a response to my Ticket?
A. If you do not receive a response in forty eight hours, please make sure that you have opened your Ticket, and check for a response from a CS Agent. If there is no response, please feel free to Add a Comment. Make sure that your Comment expresses the issue you are waiting for a resolution on.
Q. What is the best way to make sure I get a resolution to my Ticket?
A. The best way to make sure that your issue is resolved is to supply us with all of the necessary information. Please be as descriptive as possible. If you remember or find out more information at a later date you can always Add a Comment on to your Ticket.
Q. When can I expect an answer to my Ticket?
A. Tickets are answered in the order that they are received, even if you are offline. CSRs will try to resolve the issue if you are offline if they have enough information. Please make sure that you are very detailed in your Ticket. You can even let us know what times you are usually on, if it is okay to handle your issue even if you are afk, or an outside email address that we can reach you at. Also you may want to make sure that your email address on file is up to date.
Q. When do the CSRs work?
A. We have CSRs on duty seven days a week and twenty four hours a day. However as we have more players online during prime time hours (US Pacific GMT -8:00), we have most of our staffing on duty during those hours. A smaller number of CSRs are on duty between the hours of midnight and noon daily.
Q. What does it mean when a CSR responses back with “Please email me back at MyEmail.”
A. What this mean is that this CSR would like to personally address your issue and wants to make sure your issue is resolved as quickly as possible. If your Ticket is left in the queue it will become available for the next CSR to review. Currently there is no way a CSR can become an owner/assigned to a Ticket. You can choose to leave your Ticket in the queue because it has a lot of detailed information, but you may want to add in your Ticket that you are working with a specific CSR. Please make sure that your CSR has your Ticket number. You may want to keep your Ticket number written down for tracking purposes.
Q. What does a CSR mean when they say “Please reply to this Ticket.”
A. Unfortunately most of the times this means that we do not have enough information to solve your issue while you are offline. Please Add a Comment back on this Ticket with this information or let us know when you will be online so we can discuss it with you. You can Add a Comment by opening up your Ticket and clicking on the Add Comment button. Please make sure that you don’t Esc or X out, but that you always hitting Submit or Add.
Q. Do CSRs delete Tickets?
A. CSRs do not delete Tickets. They will always inform you or leave a message saying “If this issue has been resolved please delete this Ticket.” There been a lot of concern over Tickets disappearing. Unfortunately this is still an issue we are looking into. We have tested the leaving Tickets and unread Tickets in the queue for lengths of time and have yet to be able to recreate this issue. If you feel that you can reproduce this issue, please do a /bug with the details, or private message me with that information.
Q. A CSR just asked me to delete my Ticket. Why?
A. The CSR is under the impression that this issue has been resolved and CSRs do not delete Tickets. If this situation has not been resolved, please inform the CSR or Add a Comment back on to the Ticket.
Orryhazard wrote:
LOL
I made the FAQ.^
*pet* - well you ask the question in a way no one else had - and waste's explanation was so good I had to comment on it ^_^ It does make it more understandable then all the math we usually throw at people
Flushing Shot 1 – Rifleman Counter-Sniping I : This attack can cause a Stun state on the target. While Stunned, the target has lower defenses and forfeits its next attack. Damage 2.0X Time 2.1X Effect : Stun + Posture Up
Redundant:
Startle Shot 1 – Rifleman Counter-Sniping II : This attack can cause the target to raise its posture. Damage 2.0X Time 2.1X Effect : Posture Up
Good:
Flushing Shot 2 – Rifleman Counter-Sniping III : This attack can cause a Stun state on multiple targets. While Stunned, the target has lower defenses and forfeits its next attack.Damage 4.0X Time 2.6X Effect : AoE Stun + Posture Up
Redundant:
Startle Shot 2 – Rifleman Counter-Sniping IV : This attack can cause multiple targets to raise their posture. Damage 4.0X Time 2.6X Effect : AoE Posture Up
pointless shots in Rifleman
these shots will never be used by you ever ever ever even as a novice ![]()
Strafe Shot 1 – Rifleman Novice : Attack that can clear a target from a covered (Take Cover) state. Damage 2.0X Time 2.0X Effect : Removes Cover (Take Cover)
strafe shot 1 is barely better then Head shot one (from marksmen) for damage and has no pool targeting. HeadShot 2 in marksmen is way better for damage and has pool targeting- as no one is ever in cover in pvp or pve the removes cover aspect is pretty useless as well - this is special you will never use once you are past novice and even then you probably did not use it!
- all players are cert'd c12 grenades (innate)
- Grenades: give only combat experience rather then specific weapons xp - so the experience you could get with a weapon would be combat experience + the 10% combat experience you would normally get for killing the creature
- Grenades have insanely bad accuracy so to take advantage of them - you target a nonmoveable object: a lair
- Grenades have a blast radius: they hit everything around them
- good armor
- good buffs
- crates (and I mean crates) of c12 grenades
Amphiaraus wrote:
Can anyone explain how Powerups and Attachments improve the performance of ranged weapons?
Powerups allow for a bonus to be applied to many stats, generally the powerups
come in two stat versios, something at 30%+ and 15%+
for rifleman who are not speed capped speed +30% is good
otherwise max damage +30% is good. In pvp you would rather have
min damage +30%, you also can get them to modify range and ham costs
eg: Tuned Scope Of Devestation (demo- not a real attachement)
+33% Maximum Damage
+15% Minimum Damage
+3% Range
Attachments do not attach to weapons - see last part of reply
How do I add a Powerup and/or Attachment to a ranged weapon, or can only a Weaponsmith do this?
powerups can be added by yourself as they wear out after 100 uses,
you will probably use crates of them. Just drag it onto the weapon and then it should be on it.
Finally, is it the case that clothing can have attachments that improve the performance of ranged weapons?
clothing attachements/armor attachments give modifiers to your skill and not to the performance of the weapon
generally as a rifleman you will be seeking, speed and accuracy mods + any defense mods you can get.
eg: Rifle Speed +10
Rifle Accuracy while moving +4
etc
How do I add such an attachment to clothing, or can only aTailor do this?
anyone can add attachements - do an examine on your clothes/armor-
it should tell you how many sockets it has
you can just drag and drop that many attachments to that peice of clothing/armor.
beaware that you should not currently try to add two of the same
attachement to the same article of clothing as it is
bugged and you will only get the last/greater mod and not both added together.
Amphiaraus
Novice Rifleman/Novice Ranger
Spellweavers, Stalkersand Protectors have 100% resist toall forms of attack by rifleman and therefore are totally immune to rifleman.
DarthMarksman wrote:
Asa Rifleman, what Nightsisters should I run from that I cannot hurt? Sorry if this has been asked previously.
good news for you Accuracy does not cap. Accuracy can be raised with skills (master rifle/master marksmen) + the inherent accuracy of the rifle you use (variable but the dxr6b is usually in the 125+ accuracy camp) + snow cake + /aim + Squadleader + 25points in SEAs + dead eye + positional modifier (prone) + accuracy powerups
- 170 rifle accuracy (rifleman skill)
- + 50% accuracy (dead eye)(i think is this added first before other mods -but if it comes afterit will have a greater affect)
- + 125-175 rifle based accuracy for dxr6b at ideal range +45-60m (depends on weaponsmith)
- + 25 snowcake
- + 50-150 (/aim command stacking)
- +25 SL
- + 25 sea
- + 30% of inherent rifle based accuracy (Powerup)
- + 30 prone (calculated by http://forums.station.sony.com/swg/board/message?board.id=pistoleer&message.id=14476&highlight=position+accuracy+modifier#M14476)
- Inherent Accuracy attached to specials (Pistoleer specials have a higher inherent accuracy then rifle but they do have em)
Message Edited by Ackehece on 03-07-2005 11:30 AM