Politician Archive
Thread: Lost Politician Experience and CSR Incompetence
http://forums.station.sony.com/swg/board/message?board.id=Politician&message.id=30533
This is an example of either gross CSR Incompetence, or maybe I totally missed some groundshattering change that was made to the game. Please kindly point out which one it is. Below you will find the exact ticket text that I submitted as the character Mario Ponnistrelo (Mayor of Darkstone, Lok on Sunrunner Galaxy).
At this point I don't particularly care about getting the experience, but some attention must be brought to the incompetence of the CSR Staff. For the most part when I've dealt with them they have been kind... well, as kind as their automated form responses can be. They have very rarely fixed a problem of mine, and usually that takes a few comments added after attempted brush-offs.
The CSR staff needs to be better informed. I'm sure they're doing the best with what they're provided, but this case below demonstrates very clearly that there are problems. If any of them even bothered to check the holocron as they suggested to me, they would have realized they were misinforming me.
Fact you need to know: 23 citizens in the city at the time of the vote.
The exact ticket follows below:
Ticket ID: 1710131
Please check into my Political Experience.
I'm not sure how much Political Experience I had before the election, I think about 300-400, but that's a non-issue. Can you please check why I have 1700 xp when I should have AT LEAST 2300?
Thank you very much!
If it helps: I am Mayor of Darkstone on Lok. Thank you in advance for your time and reply.
Comment ID: 3004873
From: CS Agent
Greetings Mario,
CSR-SuzieO here, thank you for contacting us. I was able to review your logs, and I see you receiving 16 votes from your citizens and 1600 points in political experience. This is 100% accurate. Please be aware that exp is not calculated by the number of citizens you have it is calculated by the number of citizens that vote for you each week.
I hope this clears up any misunderstanding for you. Make sure you encourage all your citizens to vote each week in order to receive maximum exp. I wish you the best of luck and safe travels!
If there are no other issues you are needing assistance with, please close this ticket at your earliest convenience.--Thank you!
Have you visited our newly improved Knowledge Base located in your Holocron Customer Service Menu? We have updated over 1000 FAQs and added hundreds more as well as many more being added daily!
Comment ID: 3009054
From: Mario Ponnistrelo
CSR-SuzieO, I am the incumbant mayor of Darkstone and NO other mayors were on the ballot.
It is my understanding that I should have received all the votes. I was the mayor the week before, and I was the mayor at the time of the election. I should have received 2300 XP. Also, are you able to check to see how much I had BEFORE the election because like I said in my original post, I believe I had at least a few hundred before the election as well.
Comment ID: 3010680
From: CS Agent
Greetings Mario! CSR JonW here.
You will only receive votes from players who actively vote. This may have been different in the past, but it is currently working as it was designed to. If you would like to suggest a change to this feature, please visit the forums at www.starwarsgalaxies.com and let us know! If you require any further assistance with this issue, please feel free to leave a comment on this ticket, otherwise please delete this ticket from your Customer Service window. Thank you for playing Star Wars Galaxies and have a great day!
Comment ID: 3011121
From: Mario Ponnistrelo
Well thank you SuzieO and JonW. I will be taking this to the forums as suggested.
Comment ID: 3011795
From: CS Agent
Greetings Mario, this is CSR-ChrisCl.
If I can be of any further assistance in this matter, please feel free to add a comment. Otherwise, please delete this ticket using the Customer Service interface in the Holocron. Thank you very much for playing Star Wars Galaxies and your feedback on this matter.
Comment ID: 3012190
From: Mario Ponnistrelo
This ticket will not be deleted until the issue is satisfied. If any CSR is reading this that actually cares, please take the minute to reread the entire ticket. I am taking this to the Politician forum with the exact text in this ticket. This is gross incompetence and I am unsatisfied. Thank you.
An added treat...
They tell me to check the Holocron, huh? Well here is a quote from the exact text of Player Cities -> Running a City -> Voting screen within the Holocron.
Each week, the votes are tallied. All votes are set to the incumbent mayor by default and the incumbent wins all ties.
(raspy voice) CSR's and Common Sense. Tawk amongst yourselves.
-Mario/Jaehiko Ponnistrelo.
And here I thought I was alone on this. I have discussed this with 3 different CSR's and 2 of them are saying that your exp is based on actual votes, not on the number of citizens. HOWEVER, 4 weeks ago, my other character was the city mayor and had the exact same problem, it took talking to a real live CSR to get it straightened out. He told me then that this was a known bug and they were working on it. That the CSR's were in fact supposed to give the benefit of the doubt to the mayor.
I can take this current mayor out hunting, kill something and get the experience for it, OR, I can take this character out in a group and HIT something and STILL get experience for it, even though he didn't actually make the kill himself. The same applies then to what SHOULD be the experience of the Politician. He can have votes given or actual votes tallied. If 16 of your 23 people vote, you only get 1600 exp, OR, because you are running unopposed, you get all 2300 exp. Hmm..
I think our Politician Liason needs to get some clarification on this issue, and if in fact an UNOPPOSED mayor wins, do they in fact get ALL experience regardless of how many voted, OR, do they only get the experience for those that in fact went to the ballot box and took the time to click on the little vote tab? Regardless of the outcome here, we need clarification, and we need it before the NEXT turn of events. If it is in fact that each person needs to physically vote at the ballot box, GUESS WHAT.. I'm done as a politician. That's to much to ask of people that are actually trying to enjoy a game and really only reside in the city to help make it grow, not to be coming there every flippin' week to vote. Some may say that they should, I say that they shouldn't have to do that, when there are other things going on that they don't or shouldn't have to leave to come do something. I'm not their mother, and I don't want to have to remind them to 'VOTE FOR ME THIS WEEK OR I WON'T GET EXPERIENCE'.
BLAH.. enough.. this is making me want to just hit the BIG FAT CANCEL BUTTON on the account.
I was mayor of Vicimus Naboo on Wanderhome from day 1 till first week of February. Nobody ever showed up to vote and I always got full xp per the citizen count. I know this is a fact because my alt is a citizen and never voted and I still got xp for him. The new mayor of Vicimus is in the same boat. She gets full xp regardless of who votes.
It would be nice if the CSRs could learn how the game is supposed to work and how it does work before replying with wrong answers in tickets. Especially when they tell you to check the holocron and the holocron proves they were wrong ![]()
I'm at work at the moment so I cannot verify this myself...
Assuming there is NO ONE running against the mayor, only the incumbent is on the ballot.
What happens if you, as a citizen, try to use the "Vote For Mayor" option at the ballot box terminal?
Some voice in my head is telling me that you will get the message "No one has registered to run against the Mayor."
Can someone please verify this? It would be greatly appreciated! (If not I'll do it when I get home.
)
CSR's are not to be blamed for the incompetence of the developers producing an inferior product or a product with bugs.
CSR's are just the support system trying to do their job tot he best of their abilities.
the real problem lies at the top of an issue where this is a business that is selling a product that is neither complete and full of problems and the developmental team is not listening to either their in house testers ( doubt there is any witht he number of problems in this game) and or their client base (us).
Olepi wrote:
the real problem lies at the top of an issue where this is a business that is selling a product that is neither complete and full of problems and the developmental team is not listening to either their in house testers ( doubt there is any witht he number of problems in this game) and or their client base (us).
I agree with that ^ 100%
The CSR's can be blamed for giving false or incorrect information which is the case here. Personally I've had some good experiences with them, only 1 where three of them totally contradicted themselves. What this csr is saying is false to my knowledge: The incumbent has to be physically voted for to get the experience. We all know this is false and most of the politicians would have little experience if this was the case. They are totally confusing in this issue. They are trying to support an inferior product but their response in this case is inferior.
CSR's in this game almost never understand the system they are supporting.
This sounds just like the time a CSR tried to tell me (a master crafter) thata novice could only use 1 crafting tool at a time.
I made Master Politician, and I ALWAYS got xp from every vote (whether actively cast, or defaulted to me the incumbent).
I also recieved XP for all of the absentee balots during the weeks that it took to get myself voted out... obviously NONE of those people voted actively for me.
So unless they just changed this in the last 7 days, the CSR(s) has NO CLUE what he (or they) are talking about. No great surprise to me.
Am I the only one who's had nothing but good experiences from the CSR team?
- Sydira