Politician Archive

Well, I did get on at lunch for just a sec and checked their notes. They said they tried to contact me, but I wasn't on and if I could give them my 'playing schedule' that they would try to get ahold of me then.

Hmmm... Sounds like I'm on the clock now. I wonder what will happen if I can in sick??? lol

I just hope something good comes out of this.

the mayor of our city had the same problem and is currently fighting to get something done. they claim he got his xp... but he did not.

maybe this will ease the pain a little.

http://swg.branchafk.com/csr1.jpg

I also am afflicted by this, i should have received 8800 political exp and i have yet to receive it. !7 CSR's later and many chat bannings i wait again and pray i will not miss out

Quick Update: They sent me another e-mail saying they were not able to contact me while I was online. Hmmm, I clearly labeled the times I am normally on as they asked and actually was on at those times. Now they're asking for my character name (I thought that would be reported with the support request automatically - guess not), the city I'm located in (I thought I put that in the original support request - guess not) and a few other questions that would have easily been answered if they took the time to read my problem that was reported.

Question for their Support Handling... Why not make it so that if a CSR needs someone to be online they can turn on an alert for when this person goes online. That waya CSR can get to them as quickly as possible. That would NOT be a hard thing to do.

all they have to do is be in game and have you on friends, and even still it wouldnt be hard to add a alert for your name to pop like Username(Charname.galaxy) to pop up on chat for them if they were just in chat and not in game but thats the way crap happens i guess

up

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Psykeman420-HS wrote:
all they have to do is be in game and have you on friends

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Well, I'm sure it's a little more detailed than that since friends lists don't span multiple galaxies, but there is one login process, so it'd be very easy to track when someone's about to go in the game. I would hope they have a way of tracking exactly where I'm at without me having to tell them.

THIS IS BULL**edit**

AND YES, MY CAPS LOCK IS ON BECAUSE I AM YELLING.

SO I GET A RESPONSE FROM CSR-BEVERYLY THAT SINCE I HAVE TRAINED IN A SKILL AFTER OPENING THE TICKET, THAT MY TICKET IS CONSIDERED CLOSED AND THAT I SHOULD ERASE IT. TAKE CARE AND GOOD LUCK

BULLLLL**edit**TTT... WHAT? I'M NOT SUPPOSED TO TRAIN TO IMPROVE OUR CITY ANY LONGER? DID MY TICKET SAY "WELL, I HAVEN'T TRAINED SINCE THEN, AND WILL CONTINUE NOT TO"?

THIS IS THE WORST CASE OF CUSTOMER SUPPORT I CAN IMAGINE AND LET THEM KNOW THROUGH THE TICKET. I'VE LAID OUT MY SKILLS - 2-2-1-1. I'VE LAID OUT HOW MUCH XP I HAVE REMAINING - 8700 (6300 JUST FROM LAST ELECTION ALONE).

SINCE THEY CAN OBVIOUSLY SEE HOW MUCH XP WAS GIVEN, AND ALSO SEE WHAT I'VE TRAINED IN, I SIMPLY ASKED THEM TO LOOK TO SEE WHAT I SHOULD HAVE AND COMPARE IT TO WHAT I DO HAVE. BUT NO.... WHAT DOES THIS DOLT BASE THE CLAIM OFF OF? WHETHER OR NOT I'VE TRAINED SINCE THE TIME I FILLED OUT A TICKET

SO HERE'S FAIR WARNING TO OTHERS WHO MIGHT RUN INTO A PROBLEM. IF YOU HAVE A PROBLEM, IMMEDIATELY STOP PLAYING THE GAME. THEY CANNOT HELP YOU IF YOU PERFORM ANY ACTIONS AFTER THE TIME YOU CLAIM YOU NEED ASSISTANCE

GOOD JOB BEVERLY. MERRY CHRISTMAS TO YOU. I HOPE YOU GET A LUMP OF COAL OR **edit**. WHICHEVER YOU LIKE LESS.