Musician Archive

Thread: Help test the new Knowledge Base

Gairnok
Wed Feb 25, 2004 1:11 am
#27
Why not make it SWG only so I dont have to type Star Wars Galaxies every time?


/bonk





Best,

Gairnok
CSRDavidF
Wed Feb 25, 2004 1:18 am
#28




Gairnok wrote:

Why not make it SWG only so I dont have to type Star Wars Galaxies every time?


/bonk


The Knowledge Base is Star Wars only in game but on the web site it is a tool for all of the SOE games.


As far as direction goes we're mainly looking for content right now. I've been working with the Correspondents to highlight any weak areas. I suggest that you check out any topics that you feel passionate about and see what's in there. You may be suprised at the content.





For quick answers to many game play questions, you may want to first reference the knowledge base located in the Holocron Menu. You can do so by selecting the customer service option and then using the knowledge base tab. We have recently added hundreds of new FAQs and answers and more will be added more daily, so give it a try!
Braglor
Wed Feb 25, 2004 1:27 am
#29
tried a search for pikeMan... came up empty

Tstorm
Wed Feb 25, 2004 1:33 am
#30
Q-3PO wrote:

I also encourage you to work with your correspondents in the Professin Forums to add more details.





Are the "Professin Forums" something new that I'm not seeing or were you referring to the Profession Forums? /duck

With Thunderheart out this week you really have to give us something more challenging to torment you with than this!
Sutarion
Wed Feb 25, 2004 1:45 am
#31
soe4846 – “The monthly quest” should be changed to “The story arcs”

soe6545 – I’m not sure if this answers the problem listed. The question is “My badge is not appearing after I complete a quest.” Answer is “Open your character window and then click the Personal Tab to see your badges.”

Soe9243 – Question reads “Is there any way for a Jedi to gain.” This question should probably have something to do with disguises based on the answer.

Soe8381 – question reads “I have selected the.”This question should probably have something to do with a particular conversation selection based on the answer.

Soe7538 – This seems to be the last Act II entry left in the database. Probably want to remove it.

Soe8703 – Please mention in this entry that the actions taken against a player’s account will not be made public to the person who reported them. This is one of the biggest misunderstandings I have come across in General Chat.

I'll post some more later tonight (if I get the chance)

Sutarion

GrandPotato
Wed Feb 25, 2004 1:46 am
#32




Gairnok wrote:

I figured it was SWG only in game. But might help people if the SWG links went to a data base that was SWG only.




Under:


Here is the solution:Star Wars galaxies: Can I sell Star Wars galaxies credits, items, characters or accounts?


Under article 7 EULA.


'you may not use or distribute macros or other programs which would allow unattended game play. '


Thats in the knowledge base, however it has been stated that AFK macroing is ok.





I believe that is referring to out-of-game macros. In-game are built in to the system and should be allowed unless it exploits a bug.


Exploiting and making the most out of the game system are not necessarily one and the same.






oOjow Eeno Labs Erbo Anyi Ojow Eeno Labs Erbo 
iEeno Labs Erbo Anyi Ojow Eeno Labs Erbo Anyi 
wLabs Erbo Anyi Ojow Eeno Labs Erbo Anyi Ojow
 Erbo Anyi Ojow Eeno Labs Erbo Anyi Ojow Eeno
 Anyi Ojow Eeno Labs Erbo Anyi Ojow Eeno Labs
 Ojow Eeno Labs Erbo Anyi Ojow Eeno Labs Erbo
 Eeno Labs Erbo Anyi Ojow Eeno Labs Erbo Anyi

Sutarion
Wed Feb 25, 2004 1:50 am
#33
soe4846 – “The monthly quest” should be changed to “The story arcs”

soe6545 – I’m not sure if this answers the problem listed. The question is “My badge is not appearing after I complete a quest.” Answer is “Open your character window and then click the Personal Tab to see your badges.”


Soe9243 – Question reads “Is there any way for a Jedi to gain.” This question should probably have something to do with disguises based on the answer.


Soe8381 – question reads “I have selected the.”This question should probably have something to do with a particular conversation selection based on the answer.


Soe7538 – This seems to be the last Act II entry left in the database. Probably want to remove it.

Soe8703 – Please mention in this entry that the actions taken against a player’s account will not be made public to the person who reported them. This is one of the biggest misunderstandings I have come across in General Chat.

Sorry about the last post. Oh how we need edit back


Sutarion

CSRDavidF
Wed Feb 25, 2004 1:50 am
#34




Braglor wrote:
tried a search for pikeMan... came up empty






What questions did you ask of the Knowledge Base Braglor? Let me know what information you were looking for and I'll do my best to track it down and add it (as long as its not a "spoiler")



For quick answers to many game play questions, you may want to first reference the knowledge base located in the Holocron Menu. You can do so by selecting the customer service option and then using the knowledge base tab. We have recently added hundreds of new FAQs and answers and more will be added more daily, so give it a try!
MrVantos
Wed Feb 25, 2004 1:59 am
#35

Ok try this for size and i cant find it in the knowledge base so it is on topic


Since player city patch my city has suffered from a server boundary. The very brief version here includes problems with warping mobs, pets, shuttle breaks daily, cant pick items in houses huge lag right in the middle of the city by the boudary, vendors poof regularly and trainers vanish. 6 csr's out no joy, pm's here no joy, on my 5th unresponded to mail to support hijacked threads, /bugsx lost count and enev tried calling the support lines only to get recorded messages or closed or unavailable messages.


End of my tether here 3 months this has been going on and causes no end of tells and mails to my mayor account. Please someone get me a dev that knows about server boudaries and can come and let me show them the hundreds of other GAME BREAKING issues for the 90 residents at my city.


Regards


Vantos


(a dejected gamer)


AnmeldungStinkt
Wed Feb 25, 2004 4:17 am
#36
My most important questions arent answered within the knowledgebase.


Most skillmods arent exlpained well. I actually still dont know how defense, accuracy and damage is figured out in relation to your skill mods.

Actually you wont find anything about skill mods beside what "skill mod tapes" are.


Since SWG has roleplay elements (your staff uses the term MMO instead of MMORPG in your monthly letters) there should be some explanation about how skill mods work together and what they are exactly for.

Finding out which professions suits you most is more like studying (the forums and other non SWG sources) than reading the skill sheet/manual/holocron/knowledgebase. I still dont know what "ranged defense" does exactly.

"makes you harder to hit with ranged weapons"

Does it decreases the enemys accuracy by its ammount ?

It is reduced damage in percent?

I dont know if such lack of information regarding skills is common among MMOs. Since this is my first and i expect roleplay elements i know from singleplayer RPG its disappointing and very confusing.


I also would like you to handle bugs and non issues more honest. The bounty hunter missions and problems are still not explained correct. You know (or at least some of you) that droids and Jedi tracking doesnt work. It would be more honest and less confusing if you would state it like that instead of stating it like it should be.


In short :

- be honest about known issues and bugs

- provide information about skill mods, defense, accuracy, the influence ofHAM attributes (and side ones) and how it is CALCULATED to make character templates compareable in NUMBERs



Last but not least.I appreciate your efforts to help players understand the game. Your systems and ways to inform the players are great (loading screen, holocron, knowledgebase) but the content of those system could be improved.


It may be connected due that fact that english is my second language if i sound rude or childish.

NewJedi
Wed Feb 25, 2004 7:13 am
#37
I have indeed been working on the Knowledge Base with the CSRs and devs. So far I've helped a few glitches in the entertainer entries; now I'm starting to compose new entries for Musicians, since there aren't really any yet. I'll post more on this in the next few days.
BlueOx
Wed Feb 25, 2004 8:06 am
#38

Jayces wrote:
I hate to contradict BlueOx but last I checked Usage XP was still in the game. I will test it out and get back to you as I haven't crafted for a while but it was changed in beta so that you got 10% of your xp from usage rather then the majority.




I concede the point, Jayces. I was under the impression it had been completely removed, but I went looking and the last dev statement about it was Raph Koster on Aug. 18, saying "Removing usage XP as the sole XP source was an extremely difficult decision. (Currently, it is a bonus, and a bonus with little perceived boost at that, because we don't notify you when it happens and it is often delayed by up to an hour, which leads many to suspect that it doesn't happen at all)."

I guess my memory was still clouded from the "Great Bofa Treat Debacle" during Beta3, when folks were grinding up artisan by eating their own crafted bofa treats. The devs completely overhauled the UXP system after that, and I think most people (like me) figured it was such a disaster that it had been removed completely.

Regardless, the Knowlege Base article was incorrect in stating that it is required to advance. It's one way to advance (albeit painfully slow), but if someone never earns a single point of UXP in their career, it will not keep them from mastering -- just as xp from factory use is not a requirement.



Girnan Yi'tey (Gorath)
Master Tailor ~ Master Architect ~ Master Artisan ~ Pesky Old Lady

JGo
Wed Feb 25, 2004 8:15 am
#39
soe7448


The maximum amount that you can sell any item for in the Bizarre is 3000 credits.


-This has changed to 6000


(More to come once I have more time)



pcount++;
Vsisco
Hated by many, Loved by few
Geyser of Archimonde
Page 3 of 7
Previous Next