Merchant Archive

Thread: THE DEVS & CSRS SUCK!!!! After 300 items lost in a vendor I have lost all will to play.

battosai20
Sun Mar 28, 2004 5:51 pm
#1

Yep I went out of town on a business trip for 3 weeks hadover 100sales(auctions) end while I was gone, and over 200 items in the stockroom, I assume these items were placed in the stockroom once the items did not sell. I come back log in and access my vendor to adjust the pricing on a few things and to pur the itmes back up for sale and restock. Low and Behold I check my stockroom and poof nothing, I check my active sales and there are only about 10, and I sold about 40 items while I was gone. So I logout and log back in hoping for the best, and still nothing so I put in a CSR ticket (which I knew would be a waste of time) here is some ofthe text of my ticket.


Hello,


I was out of town for 3 weeks and when I came back I had lost 300 items in my vendor, I know that SOE doesn't care about their customers I just wanted to let your company know that my game experience has been ruined. I know 1 person quitting the game does not matter to you since you have thousands of subscribers, all I ask is that you please fix the bugs and attempt to retrieve my items I know this is going to fall on deaf ears.



This is their reply:


This is CSRSomething first of all I would like to say Thanks for playing SWG!!!!!!!!!!!!!!!! Unfortunately this sounds like a game feature and thus I will not be able to help you retrieve your items or look into it as vendors were never meant to be used for storage. Enjoy your time playing SWG and please delete this ticket from the ticket queue, let me know if I can be of any further assistance.


CSRSomething


Exactly the type of response I figured I would get un-helpful and sarcastic, so I guess I just have to let SOE dictate to me when and how often I log in and play their crap game. Unfortunately I can't tell my boss sorry I can't leave for 3 weeks the items in my vendor on SWG will disappear can you only make the trip last for 7 days. I don't understand their fixation with making things go poof so quickly, database size my as* I have coded databases before and all this talk about it makes the game lag means that the databases they use must be fairly crappy. Don't we pay enough money to prevent my items from going poof????? Well I guess this is it for me those items were worth somewhere in the neighborhood of 20 - 30 million plus my time harvesting, looting, and killing to get this stuff. How do you recover from something like that? I just don't know if I can.




Battosai Sano
Master Bounty Hunter


"The code of the Bounty Hunter states that every mark must be killed at all costs, but you must get nerfed." --Random SWG DEV

stryfex03
Sun Mar 28, 2004 6:50 pm
#2

First of all, how was that reply sarcastic? It wasn't sarcastic at all.


It's very well known that items only stay in stockroom for 7 days. Items stay for sale on vendor for 30 days, so yes, you can leave for 3 weeks and still have all your items when you get back.
Wire3k
Sun Mar 28, 2004 6:51 pm
#3

Pssst - sales last 30 days, and the stockroom 7 (least last I checked - that one keeps changing).


If you had pulled all items for sale before you left and relisted them - you'd have been golden for 3 weeks - and still have a week left on the sales.


This WAS a problem back when sales only lasted 7 days, I suspect that's one of the reasons sales got shifted to 30 days.


Hard way to learn that lesson - but now ya know.






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Naufragus
Sun Mar 28, 2004 10:11 pm
#4

well i have to add two things here...


1) The CSRs sometimes act like its their money or something. I had a CSR fix a problem i was having. He was able to see EVERYTHING i bought and sold for at least a month. We saw with the update that deleted all of our items that yes they can be restored. It only takes them having the will to do it.


2) WHAT IS THE DEAL WITH THE TIMER ANYWAY?????!!!!!!!!!!!! what game deletes your stuff if you leave it1 second too long. ITS YOUR VENDOR. ITS YOUR SKILL. YOU PAY MAINTENCE. the game should not delete your items. but of course their excuse is they have to protect the database. if something is in your stock room it should stay there. I should be able to use my stock room as a STOCKROOM...lets get real.....does anyone really see people just storing junk on the vendors....the complaint is that they are all empty!

battosai20
Sun Mar 28, 2004 10:45 pm
#5


Well being that I usually play several days a week it is usually never a problem, these items were on the vendor for a while before I left that's why they went to the stockroom they only had about 5 days left I think, but since I have to click on every single item to see how long they have left it would have been somewhat difficult to do that for 150 items. Maybe if I could see when the auctions ended on the same pageheaven forbid they make things easier. I have a real life and it doesnt revolve around spending 4 hours doing crap in my SWG vendor to make sure it doesn't get deleted when I go on a trip to make money to pay the bill I get to play this game. So I guess anyone who gets ill, in a car accident, or has a family crisis better make sure they go manage the crap in their vendor on SWG to make sure all their stuff is still there once the crisis is behind them.


Oh and I consider the comment "Thanks for playing SWG!!!!!!!!!!!!!!!" to be a bit sarcastic considering I am having a problem and he wasn't going to do anything to fix it. The general attitude of the reply to the ticket was like tough luck, I have better things to do. Is it so wrong that I pay my $15.00 a month and expect a CSR to be courteous and at least fake like you give a crap about your customers? Will it just totally ruin their day to help out a paying customer for a change?

Message Edited by battosai20 on 03-29-2004 02:04 AM




Battosai Sano
Master Bounty Hunter


"The code of the Bounty Hunter states that every mark must be killed at all costs, but you must get nerfed." --Random SWG DEV

Wire3k
Mon Mar 29, 2004 12:46 am
#6

I've had dealings many times with CSRs. They couldn't always help with a problem, but they were always courteous and professional.


What you are reading in as sarcasm I'm sure is a directive from the powers that be to be 'cheerful', although the last thing most folks want to hear when they are having a problem requiring CSR intervention is 'chipper'.


The rules are things are on the vendor for 30 days - go off for 7. I'm not quite sure what you expect a CSR to do about this. If you had delisted and relisted your items before you left - this would not have been a problem. You can delist in one swoop and relisting 150 items should take you maybe all of 10 min.


Back when things were only listed for 7 days and I was going to be out of town - I delisted everything - on every vendor and relisted. Bout 3k items over 6 vendors. That took me about a half hour per vendor. Was it unpleasant - well, I could think of more fun things to do - but infinately preferable to losing all that stock.






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LadyGrey
Mon Mar 29, 2004 6:28 am
#7

Sorry to hear about your losing 300 items. But since I carry well over 1200 items each on 6 vendors, I would have to say that relisting just a few hundred items is really not that time-consuming. And being a casual player, it would seem to just be a matter of setting priorities. If you're going to be gone for several weeks, there are things you do in real-life to prepare for being gone. You empty out the refrigerator, make arrangements for mail, double-check that windows are closed and doors are locked. In SWG, you relist everything on vendors, and remove everything that is on the bazaar. You pull up harvesters, pay up all maintenance on structures and vendors.


You are trying to blame Sony (and lord knows they deserve a lot of the blame they get) for something that you know you should have taken care of, and you don't want to admit that you were wrong.




/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\
LadyGrey

Don't let the negative AFKophobes get you down. Play the game however you want.

Is the beta testing almost over for this game?
Wamphyrri
Mon Mar 29, 2004 6:37 am
#8






battosai20 wrote:

Yep I went out of town on a business trip for 3 weeks hadover 100sales(auctions) end while I was gone, and over 200 items in the stockroom,



Length of sale: Items remain for sale for 30 days. They drop to the stockroom. Items in the stockroom are deleted after 7 days. DO NOT Store items in the stockroom.


I can't say what happened to the 100 items on the vendor... But the stockroom is meant for items that don't sell, not storage.. I'm not even a novice merchant yet...


Your title sucks.





Thanks to Vasarian Brandy I am now the town drunk and ONLY go to the AA meetings to brag about the killing spree done during my drunken rage.
DocSavag
Mon Mar 29, 2004 8:10 am
#9

Getting upset with the CSR when they are clearly right within the bounds of how the game is supposed to work is not constructive. Suggesting that we might push to remove the 7 day limit if they are going to give us item limits might be constructive and I think we have a case for it but only after they put in item limits. Until then they will argue that removing the time limitations means that players would use the unlimited stockroom to hoard 1000s of items over what they would otherwise be able to store with the lots they have.






----------------------------------
Chataka Windae
Rifleman/Combat Medic
CEO, Windae Enterprises
Mesric Sanctuary Founder



SeaRaptor
Tue Mar 30, 2004 6:31 am
#10






Naufragus wrote:

2) WHAT IS THE DEAL WITH THE TIMER ANYWAY?????!!!!!!!!!!!! what game deletes your stuff if you leave it1 second too long. ITS YOUR VENDOR. ITS YOUR SKILL. YOU PAY MAINTENCE. the game should not delete your items. but of course their excuse is they have to protect the database. if something is in your stock room it should stay there. I should be able to use my stock room as a STOCKROOM...lets get real.....does anyone really see people just storing junk on the vendors....the complaint is that they are all empty!




I couldn't agree more. One of the things that is most annoying about vendors is that "stockroom" tab. It's a complete misnomer. It's not a stockroom, it's a temporary transit point for purchased or de-listed items, nothing more. A STOCKroom is a place I put my STOCK to STORE it prior to sale. A 7-day timer on anything in there -- coupled with the fact I can't load items directly into the stockroom, they only go there after being listed for sale and then DE-listed -- is a farce.


Very frustrating.





Felton Kel
Master Weaponsmith, FelKel LTD Weaponsmiths

Old weaponsmiths never die, they buy a planet and retire in luxury.
Now on MMORadio - Where Gamers ROCK!
Sergia
Tue Mar 30, 2004 10:41 am
#11

Strange I stumbled upon this...I use 2 vendors for storage, on both the items in my stockrooms get 30 days. Also, the vendors in my shops also get 30 days in the stockroom (both buying offered items and withdrawn sales.)

Why?



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DocSavag
Tue Mar 30, 2004 10:49 am
#12






Sergia wrote:
Strange I stumbled upon this...I use 2 vendors for storage, on both the items in my stockrooms get 30 days. Also, the vendors in my shops also get 30 days in the stockroom (both buying offered items and withdrawn sales.)

Why?





I've seen that too but I'm not sure that the timer is accurate. A way to test would be to put some small item you don't mind losing in the stock room with a 30 day timer and see if it vanishes in 7 days.



----------------------------------
Chataka Windae
Rifleman/Combat Medic
CEO, Windae Enterprises
Mesric Sanctuary Founder



battosai20
Tue Mar 30, 2004 5:06 pm
#13






Sergia wrote:
Strange I stumbled upon this...I use 2 vendors for storage, on both the items in my stockrooms get 30 days. Also, the vendors in my shops also get 30 days in the stockroom (both buying offered items and withdrawn sales.)

Why?






This is one of the reasons I am so pissed I had heard the timer was 7 days in the stockroom, but I had a vendor in the corner of dantooine that I couldn't get to for a while these were items that I wasn't too concerned about losing,and it had been at least 1 month that I had the items in the stockroom so when I got there to my surprise all my items were there no problem. So I started to use the stockroom to hold for example; I would put 5 FWG5's up for sale and keep 5 in the stockroom to replenish I like putting a variety of items up for sale,the name of my shop is Battosai's Wholesale Club so I don't just sell only weapons I sell a lot of items. For example Ihadseveral items that I lootedfrom meatlumpsthat were of good value, so instead of throwing them all on there, I decided to use supply and demand principles you have 6 of item Aput 2 up for sale at a higher price rather than all six at a lowerprice. Once you sell those two repeat the process what the need is a way for the stockroom to automatically replenish your live sales, that would be useful and it would stop people from using the vendors as storage basically you set a price once there is room the stockroom places the item up for sale, see how easy that is DEVS. Instead deleting crap at least make it useful for somebody, deleting items is stupid and for some reason they love doing it, oh well any hopes of consistency with this game went out the window a long time ago.


Some items do sell within 30 days and some don't, but this time some items were priced too high, but I didn't have time to go and change the items out, I figured I would be OK since I had used the stockroom on other vendors for more than 7 days with no problem then I come back and poof. As a matter of fact I put 15 new items in the same stockroom the other day to test this "game feature" and guess what it's been 7 days and the items are still in there so who's telling the truth the DEVS or the software??????


Well I guessthevendroexploiters will rule SWG,a merchant read my post here and emailed me a strategy for using vendors to get around the stupid "Stockroom errr I mean unfun delete your crap room".


1. Get Management IV


2. Setup the max number of vendors


3. Drop management IV andyou keep all the vendors


4. list items in the vendors and charge a bazillion credits for each item


5. Have one for sales that you charge your normal prices, if someone is dumb enough to pay a bazillion credits for an item then you win either way.


6. You have just created storage space to place items.


Is this what we have come to, resorting to tactics like this I wasn't using the item to store stupid crap like CDEF Pistols with a bleed DOT I was roleplaying a merchant using my stockroom and I got screwed. Which is worse a merchant using a stockroom to hold stock, or an armorsmith who dropped merchant who gets to keep the same amount vendors I do without giving up the skill points? I guess everyone is going to enjoy running around seeing every vendor that has all it's items set at $50,000,000.00 credits, I wonder what's more annoying hologrinders with their access fees and empty vendors or blatant use of a vendor for storage sorry you can look but not buy.


I am going to re-test the stockroom theory again to make sure I am correct.

Message Edited by battosai20 on 03-30-2004 07:16 PM




Battosai Sano
Master Bounty Hunter


"The code of the Bounty Hunter states that every mark must be killed at all costs, but you must get nerfed." --Random SWG DEV

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