Merchant Archive
Thread: Vendor = gone, CSR = your problem (aka can't help you bla bla bla)
it loaded vendor, the gamebackloaded maint and time, and poofed the vendor due to inactivaty.
Well anyways, here's my story:
I was a Master Shipwright 1 month after the JTL release and made quite some money back there, so I invested in resources but the SW market went down the toilet and I didnt bother to restock my shop. Eventually my "selling vendors" got destroyed but that didn't matter cuz I didn't want to sell more stuff. But my STORAGE vendor, located at my shop didnt disapear, I needed it to keep my resources so I could use them later on (as I planned to use for the new players comming with the RoTW). I DID get some messages a while ago saying my auctions were unsuccessfull but I didnt get ANY emails saying my vendor was gonna get deleted soon cuz it had no items, so I didnt worry.
Yesterday, as I walked in my old shop, I got an email saying that my vendor got deleted. I was like
So I opened a ticket and waited more than 24h for a response. When I login today I found out that the CSR said kinda: "screw you, not my problem, cant help you." and closed the ticket.
I mean, IF I DID GET AN EMAIL BOUT MY VENDOR GOING DOWN, ID HAVE GONE TO IT AND PUT SOMETHING TO SELL, BUT I DIDNT GET ANY FRICKING EMAIL.
Sigh, I just hope I can get my vendor back, this really stresses me out as I had more than 4mil worth resources in there
Screenshots:
CSR ticket.
Auction unsucessfull emails.
Emails bout vendor getting deleted and CSR response time.
Demio_Olaron wrote:
Yea, but I didnt know that and I lost 4mil resources due to a "known issue". Do you think I should be punished for this?
you shouldn't ask such things for I am evil and will say yes.
and I do beleive it is you who are responsable for maintaining and updateing and checking on your storehouses, factories, vendors, w/e.
call it uncareing rude anything you like, it is my opinion and beleif and I will stick to it.
and I have had entire floodsof items gone because of my own lack of concern for my ingame items, it isn't I don't understand,
it is keeping in perspective. certain ingame actions should be taken if you want to keep your items.
similarthing happened to me August last year. I was gonna move to another planet so to make life easyer (knock down houses so I could place them on new planet) I set up a vendor. Everything was going fine untill my vendor which had well over 35mil of ubber resources was deleted when a friend re-deeded the hse.
Apart from the resources I lost 99% of everything I had and you can imagine the amount of tickets I sent to be told "can't help you".
So a warning to everyone...if you have a vendor inside a house you will not be told there is an itme there to warn you not to re-deed
But I do feel for the 'friend destroyed the house with my temporary vendor in it' problem than the 'I neglected to feed my vendor and it died' problem. Vendors can be handy if you have to move. Sucks that your friend didn't check the house first. But letting a vendor go for months and expecting it to still be in good shape...
Really, that might sound a bit harsh but your completeley missing the point. My point is that I didn't receive an email telling me my vendor was about to explode, so because last time I checked it (around april 20th), I did notice it had enough cash in maintenance to hold him for a few months so I didn't really mind and I thought he was gonna be ok.
I ONLY DIDNT CHECK HIM BECAUSE I THOUGHT HE WAS OK, I DIDNT GET ANY WARNING EMAILS OF ANY KIND SAYING "your vendor is going to be deleted soon if you dont do something about it".
I'm sorry to sound mad but it guys are completey missing the point.
These things are designed to vanish after 30 days of no activity. That's how they get rid of the vendors from inactive players. The vendors don't actually disappear when the maintenance goes away either (that I know of). When all of the items rolled off your vendor into the stockroom, you also got an email about your vendor status - that it had no items on it and would be removed in 30 days. 30 days notice seems acceptable to me.
It's not related to maintenance. You have to actually use the vendors to keep them. Sorry you lost your items...
No, not completely missing the point.
just beleive it is your own responsability to check your vendorsyourselfand not assume they are ok.
that is the point,
letting things go for weeks or months still means they are not properly maintained nor cared for.
getting upset will not change the fact that the Merchant community cannot control a CSR saying they cannot/willnot return items.
and like I said I am evil.
On a side note, I would prefer my Storage Unit Idea than using a vendor.
My guess (and it's only a guess) is that you didn't get that email because you didn't visit your vendor.
Vendors tend to go into hibernation when they unload from the world and nothing happens until they load back in.
Once they load in, the system catches up on everything that it missed while it was unloaded.
This is why you don't get xp for a while and then suddenly get a big chunk of it all at once.
If the email works like that and your vendor wasn't loaded into the world, your vendor wouldn't know it was about to poof until it tried to load back into the world at which time it would immediately poof. Since it doesn't exist anymore, it can't generate an email.
Elyssa wrote:My guess (and it's only a guess) is that you didn't get that email because you didn't visit your vendor.
Vendors tend to go into hibernation when they unload from the world and nothing happens until they load back in.Once they load in, the system catches up on everything that it missed while it was unloaded.
This is why you don't get xp for a while and then suddenly get a big chunk of it all at once.
If the email works like that and your vendor wasn't loaded into the world, your vendor wouldn't know it was about to poof until it tried to load back into the world at which time it would immediately poof. Since it doesn't exist anymore, it can't generate an email.Bottom line is that vendors are NOT meant to be used as storage. They are meant to facilitate sales between the merchant and other players. Vendors that are properly used in this manner will rarely (if ever) experience this issue.If you use your vendor for storage, you're taking a huge gamble and you have to deal with the consequences of a system that is, in fact, "working as intended."
Really? I thoguht the whole prupose of vendors was the ability for the player to do whatever they wanted with them, providing he had the skills for it.
I invested skill points, money, more money and a lot of time to get that stuff, just to be told that because I nasty bug in the vendors system that prevents the vendor from sending an email that my time, money and skill were just a waste? This is game, it's supposed to be fun, not griefing for the players.
I didn't exploit, nor I did do anything wrong, I just used a system that allows to store items in your vendors and then a bug caused me to lose everything. Please explain how that is fair for a player that plays as hard as you and pays the same fees as you.
Demio_Olaron wrote:
Elyssa wrote:My guess (and it's only a guess) is that you didn't get that email because you didn't visit your vendor.
Vendors tend to go into hibernation when they unload from the world and nothing happens until they load back in.Once they load in, the system catches up on everything that it missed while it was unloaded.
This is why you don't get xp for a while and then suddenly get a big chunk of it all at once.
If the email works like that and your vendor wasn't loaded into the world, your vendor wouldn't know it was about to poof until it tried to load back into the world at which time it would immediately poof. Since it doesn't exist anymore, it can't generate an email.Bottom line is that vendors are NOT meant to be used as storage. They are meant to facilitate sales between the merchant and other players. Vendors that are properly used in this manner will rarely (if ever) experience this issue.If you use your vendor for storage, you're taking a huge gamble and you have to deal with the consequences of a system that is, in fact, "working as intended."
Really? I thoguht the whole prupose of vendors was the ability for the player to do whatever they wanted with them, providing he had the skills for it.
I invested skill points, money, more money and a lot of time to get that stuff, just to be told that because I nasty bug in the vendors system that prevents the vendor from sending an email that my time, money and skill were just a waste? This is game, it's supposed to be fun, not griefing for the players.
I didn't exploit, nor I did do anything wrong, I just used a system that allows to store items in your vendors and then a bug caused me to lose everything. Please explain how that is fair for a player that plays as hard as you and pays the same fees as you.
she's not saying you did something wrong, she's trying to explain to you how the game mechanics might work and attempt to give you an idea why your stuff went missing. you can probably try submitting another CSR ticket. if you're not satsified with the response, you can try emailing [email protected] with your ticket number and ask them to review it again. there's not much us correspondents can do besides giving you advice
