Merchant Archive
Thread: Vendor = gone, CSR = your problem (aka can't help you bla bla bla)
Pappi wrote:
Demio_Olaron wrote:
Elyssa wrote:My guess (and it's only a guess) is that you didn't get that email because you didn't visit your vendor.
Vendors tend to go into hibernation when they unload from the world and nothing happens until they load back in.Once they load in, the system catches up on everything that it missed while it was unloaded.
This is why you don't get xp for a while and then suddenly get a big chunk of it all at once.
If the email works like that and your vendor wasn't loaded into the world, your vendor wouldn't know it was about to poof until it tried to load back into the world at which time it would immediately poof. Since it doesn't exist anymore, it can't generate an email.Bottom line is that vendors are NOT meant to be used as storage. They are meant to facilitate sales between the merchant and other players. Vendors that are properly used in this manner will rarely (if ever) experience this issue.If you use your vendor for storage, you're taking a huge gamble and you have to deal with the consequences of a system that is, in fact, "working as intended."
Really? I thoguht the whole prupose of vendors was the ability for the player to do whatever they wanted with them, providing he had the skills for it.
I invested skill points, money, more money and a lot of time to get that stuff, just to be told that because I nasty bug in the vendors system that prevents the vendor from sending an email that my time, money and skill were just a waste? This is game, it's supposed to be fun, not griefing for the players.
I didn't exploit, nor I did do anything wrong, I just used a system that allows to store items in your vendors and then a bug caused me to lose everything. Please explain how that is fair for a player that plays as hard as you and pays the same fees as you.
she's not saying you did something wrong, she's trying to explain to you how the game mechanics might work and attempt to give you an idea why your stuff went missing. you can probably try submitting another CSR ticket. if you're not satsified with the response, you can try emailing [email protected] with your ticket number and ask them to review it again. there's not much us correspondents can do besides giving you advice
Thanks for the help (not in a sarcastic tone as you might think).
This was the kind of helpfull response was I looking for, instead of a sermon.
thx
Ani_cul wrote:
Well, it is a known issue vendor mail and maintanance do not upkeep properly if the vendor is not loaded frequently.
You very well may have miscalculated the time left or maint on them and when you stepped into the house
it loaded vendor, the gamebackloaded maint and time, and poofed the vendor due to inactivaty.
Storage sales decoration w/e you use a vendor for, if you do not actually take the time to go poke them..they have a habit of poofing.
/agree
I feel for ya on the loss but I think you are out of luck...
Vendors not updating 'til the load is a problem to me. This is what keeps them from reregistering themselves on the planetary map so fixing this issue (or creating a way to get around this) would help us in two ways actually.
Oddly enough, I was quite happy with this feature when I was working towards Master a few weeks ago. I had loaded all my XP vendors and trained them up. I was only about 500 XP into my last box before Master when I realised that I had an old vendor in the basement of a private house that I hadn't been in in a long, long time. When the house loaded, I should have taken a screenshot of the system message... I got over 50k of XP when that thing loaded and then got to see it poof due to lack of maintenance. Talk about taking one for the team...
Cigaran wrote:
I was only about 500 XP into my last box before Master when I realised that I had an old vendor in the basement of a private house that I hadn't been in in a long, long time.
huh, you have a vendor in a private house? O.o
Pappi wrote:
Cigaran wrote:
I was only about 500 XP into my last box before Master when I realised that I had an old vendor in the basement of a private house that I hadn't been in in a long, long time.
huh, you have a vendor in a private house? O.o
Never, Ever, EVER use those words again :-P
Elyssa wrote:
My guess (and it's only a guess) is that you didn't get that email because you didn't visit your vendor.
Vendors tend to go into hibernation when they unload from the world and nothing happens until they load back in.
Once they load in, the system catches up on everything that it missed while it was unloaded.
This is why you don't get xp for a while and then suddenly get a big chunk of it all at once.
If the email works like that and your vendor wasn't loaded into the world, your vendor wouldn't know it was about to poof until it tried to load back into the world at which time it would immediately poof. Since it doesn't exist anymore, it can't generate an email.
Bottom line is that vendors are NOT meant to be used as storage. They are meant to facilitate sales between the merchant and other players. Vendors that are properly used in this manner will rarely (if ever) experience this issue.
If you use your vendor for storage, you're taking a huge gamble and you have to deal with the consequences of a system that is, in fact, "working as intended."
I've learned to hate them greatly...