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Thread: Dear SOE
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TooBlue
Sat May 28, 2005 8:19 pm
#40
Let me start by saying that I've been playing since December 2003 and I've only written two non-trade related posts during that time, and one was to be added to the tailor list for Tarq. 
Just letting you know that becuase I'm not a ranter, or a complainer, but I do feel the need to say something today so I'm going to. I read the guidelines for posts such as this, and I'll try to keep it as blame-free and constructive as possible.
Just letting you know that becuase I'm not a ranter, or a complainer, but I do feel the need to say something today so I'm going to. I read the guidelines for posts such as this, and I'll try to keep it as blame-free and constructive as possible.This post is in regards to the way /respec has been handled by SOE. Regardless of whatever formula was used to determine when a person's last respec would be, players were promised a warning prior to their last respec. Many players didn't get one. This left them with skewed, unplayable templates. When I heard this I suggested that a ticket be submitted to customer service, thinking surely if SOE realized that they had erred in notifying players as they'd promised the situation would be taken care of. I was extremely saddened to discover that instead of recognizing that an error had been made and fixing it, SOE is hiding in 'we told you to be careful' rhetoric and refusing to assist players with this issue.
Yes, you warned us to be mindful that respec was ending; we were. But we were also promised a final respec warning notice, and we didn't get one.
With all of the recent changes during the curb transition, the extreme level of frustration of many veteran players,the recently canceled accounts, I'd hoped that /respec would be a positive experience for everyone. I'm tired of losing friends to frustrations that could easily be solved by a more customer-friendly approach taken by SOE. 
To be honest, many of the people who nearly canceled their accounts after curb started really liking the new combat system over the past couple of weeks and had decided to stay. With this latest mistake made by SOE (yes, SOE. Not players, who were mindful as they were told to be and waiting for their last msg) I already have one friend who's canceled his two accounts.
To be honest, many of the people who nearly canceled their accounts after curb started really liking the new combat system over the past couple of weeks and had decided to stay. With this latest mistake made by SOE (yes, SOE. Not players, who were mindful as they were told to be and waiting for their last msg) I already have one friend who's canceled his two accounts.So, here's the constructive part of my post: is the contention of so many frustrated players and canceled accounts really worth not allowing one last /respec? What is SOE worried that players will gain by the allowance, one box? Wouldn't it be in the best interest of SOE to allow players to view this /respec time as it was intended, a positive experience? Is it really such a bad thing to say, 'we messed up, here's your last /respec'? I think it would go a really long way towards keeping people who really do love the game... in the game.
I was effected by this error as well, but only on one of my characters. I'm not entirely sure how that works, and I'm also disappointed in the response I got back from customer service. I have to admit that every time something like this happens to me, or another friend quits because the game just isn't fun anymore because of the bugs, I get a little closer to canceling my account as well. Every game has bugs, it's expected. However, I think the way SOE responds to these issues could really be reviewed.
Respectfully,
TooBlue/Sunila
Tarquinas
BalouHuncole
Sat May 28, 2005 8:24 pm
#41
Props on keeping such a cool head. Me Im pissed as H377!! No way am I GRINDING out all those boxes again. They wont to stop the respec fine. But start playing by there own rules and give us a d@mn message like they said. I've been playing since launch day and I've stomached many bugs. Lose of houses, credits, armor, swoops, pets, resources due to bugs and none of them have made me want to throw my monitor out the window like seeing those red letter saying you are not authorized to respec.
Message Edited by BalouHuncole on 05-28-2005 10:26 PM
VaccineHunter
Sat May 28, 2005 8:44 pm
#42
Well said. I too have kept my posts limited in this forum. Given the recent changes w/ pub17, I changed the temp to try the force run configurations. Unfortunately, my last respec ended w/o any notice. I have not received the pop-up box since the first week (I did not check never btw). My current template is okay, but not the one I would have chosen as final. Another disappointment.
JarekCyphus
Sun May 29, 2005 8:50 pm
#43
Seeing that this post is still here, I have to show some admiration toward SOE for allowing constructive criticism to appear in their forums for once.
That being said, I unfortunately must agree 100% with Tooblue/Sunila's post. I have been on a constant teeter totter leaning in two directions - pursuing further months spending 15$, or cancelling my account and ending the grief I feel from the many bugs altogether. Currently, I play another MMO (out of respect to SOE I shall not name it here), that has few bugs, and what bugs it does have does not affect character growth or quest progression in any way. The problem currently plaguing SWG (and has been since it started), is the exact opposite.
The reason I play, and the reason many other players with whom I spend time in game continue to devote their 15$ monthly dollars to this game is because of one reason - it is STAR WARS. The recent addition of content has saved numerous of veteran accounts that I know of personally, including my own. Rage of the Wookiees is a highly liked and successful expansion, and has offered more fun for me than I could ever have predicted. However, one problem plagues it - bugs. Many freelance pilots such as myself have strived to acheive their Vaksai starfighter from the CPG quest off the Kashyyyk station, to no avail because either the escorts are Tier 1s that die in two shots, or the quest itself is still completely bugged on the part in which they're progressing. I put in a ticket, and was asked to specify in detail the issue I was having and on what part, and since that time I have waited with no reply. If we players are doing something wrong, then let us know, do not completely ignore us if we are 100% personally stuck on a specific section of a quest or mission due to a prior bug we had been waiting to have resolved.
Combat Revamp was not as well received AT FIRST, as was Rage of the Wookiees, but many players are beginning to accept it for what it is. I, also, was not warned of my last respec, and am actually thankful that my final respec was to something that is actually useful for the character that which I roleplay. That does not change the fact that other players have been...well okay I'll say it - "SCREWED" out of their respec because there was no final warning AS THE PUBLISH NOTES had said there would be. This is something that leads me toward the edge of "leaving for something better," as nothing irks me more than poor customer service. I am starting to see more and more people leaving, both in my own guild, and in MANY other guilds, both rebel and imp, on my home server and off.
When it comes down to it, many of the new players are seeing this huge new bundle (known only as The Total Experience), and are completely sold by it. For new players, it is agreat marketing idea, and it works well. It has brought many new faces to this game, many faces with whom I enjoy spending time. However, many of the veteran players disappointed by the bugs and lack of reliable customer service are being driven away by these shortcomings as of late. One of the many things that kept me in the game so long ago was the Veteran body of SWG. They all kept me striving along, and they made me into a mentor for the currently new players coming to the game now, just as I was mentored over a year ago when I joined this game. Many veterans are leaving, and I've even seen some of the new players going with them. These new players need a higher quality game, and a higher quality customer service, and so do weveterans. Don't push your customers away with bad customer service.
Repsectfully,
Sagardon Kahn, Tarquinas
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