Jedi Archive
Thread: Didn't tiggs promise us answers to the five questions monday morning?
Sugatis wrote:
Personal attacks are going to get you now where. It does not make how your feeling and or the problems you have (as they are VERY Real) any less valid. If your feel yourself start to insult a mod or anyone for that matter then you do need to step away. Be vocal about your issues and complaints just be constructive.
No point in being vocal when they don't listen. We test TC for things that get pushed anyway. We report exploits and nothing happens. Only to see our customer service rep trolling and encouraging people to spam in the forum. Of course we're going to be upset.
JediMasterKai wrote:
No point in being vocal when they don't listen. We test TC for things that get pushed anyway. We report exploits and nothing happens. Only to see our customer service rep trolling and encouraging people to spam in the forum. Of course we're going to be upset.
Sugatis wrote:
I am not saying you should not be upset or be vocal about your displeasure quite the opposite just observing getting personal will never succeed. Listen I am the first to jump up and say as I have on this thread that SOE's Customer Service is appalling as is the companies attitude. I disagree with the person above raving about Tiggs preformance. While yes it is nice she takes personal time out to deal with this threads first off I can not imagine that she was not told that was part of the job when she took it (and is well compensated I am sure) doing something for the sake of doing something is neither admirable or a sign of professionalism and causes more harm than good as evident here.
CaptainAshcart wrote:please remember what she said about players and the CU.
"...they will learn to like it."
fan fest
no lol dont forget the best one
"the people complaining about the cu are vocal minority" or words to that effect.
lol!
So, how mutch longer does she have to give us anwsers "monday"? Dont think anythin happenin really thou, lol.
I can completely appreciate where you are coming from and again not saying you are wrong. I have been at a help desk in one way or another for 6 years. I started at Nintendo(after a stint in the navy) hooking them up and troubleshooting over the phone and doing game play help, I now do network/desktop support from top to bottom. I worked at a very large realestate company for the last 2 years supporting the largest Real Estate website on in the Northwest. I was the lucky person who got to answer calls when code went up that didn't work or things just being broke, I knowand agree communication is vital and it is severely lacking at SOE it begs the questionif it is just external.Judging from the props they make itis clearnot only do they have a lack of leadership on the Dev side but also vision. I seriously doubt one team knows what the other is doing let alone communicatintg any clear planto Tiggs.Again this is not meant to be an excuse for Tiggs if anything she should be acting much differently with all these problems. They know their are problems they need to stop acting like what is going on and things are minor, and admit currently there a major imbalances and from their point of view list what they are that way we the community can step in and agree / disagree.
That being said if I published code in the fashion that they do knowing the problems it is going caused under th guise of "well lets get live and see what happens" I would be fired no ands ifs or buts. If their Test environment is lacking and not producing whatproduction does then that is again lack of planning and leadership and needs to be corrected. I shot a message to Tiggs early with some questions and I did get a response back The main question was basically tell me why I should continue using your product and paying the bill for my 2 accounts. The response I got back was that I have to make that decision myself and She makes that choice all the time with the games she plays. There is nothing unprofessional about the response but it is incrediblely sad there was no defense of the product or even positive feedback about how things are rough and or have been rough but this is what we are doing to improve it. I remember these calls at Nintendo and some people will never be happy and they need to use another product however the best calls where always when you had an honest and frank conversation of what was coming out and the strengths of your system. It says alot that we are not even seeing that in any of the posts or conversations from the Devs or CS's. As frustrated as I am ( i spent the first night of pub 24 stuck in a mountain where jabbas palace use to be..had to call to get some action because i did not get a response from either of my tickets within a day) Making personal insults are not going to get us anywhere and besides only sinks us to their lvl.
UbifaA wrote:
some of the posts in this thread make me ashamed to be jedi sometimes
Thorkahn wrote:
UbifaA wrote:
some of the posts in this thread make me ashamed to be jedi sometimes
Don't be ashamed, your not a Jedi.We are paying customers that should be ashamed that we continue to pay money for a very borked product.In any other industry, besides entertainment / gaming, thisproduct would have been recalled.Or at least someone would have filed a class action by now for failing to delvier as promised.
QFE
Tiggs wrote:
novakaine wrote:
Tiggs is far too busy trolling with the Shadowfire forum to work on less important things like our concerns
I apologized this morning for the shape of DevTracker this weekend perhaps you missed it. Are you going to apologize for your post that is trolling as well? =P
It's ok Tiggs, we know you have to prepare for another disastrous expansion launch.
