Jedi Archive
Thread: Give Tiggs a Hug thread....
EmporersFist wrote:
Despite the fact that it is natural to snap you CAN'T tolerate "snapping." What if the McDonald's guy snapped after you told them they got your oder wrong (again) which happens all the time. People go in mad and angry because their order is wrong. If the McDonalds guy went off he WOULD be fired, simply because it is not good policy. This is no different. It is a business just like McDonalds or any other fast food place. The people at the ticket counters and representatives at the airports probably take the most crap out of anyone. Yet, they seem to be able to take it because they are a representative of their company. If they snapped they WOULD be fired. Community relations is her job. She made bad relations. She should be replaced. If it was snapping at someone else within the company it would be one thing, but not at the customer. Hell, the devs take more crap than anyone else in SOE in these forums. You don't see them retaliating, although one could interpret their slow fixing of problems as passive agressiveness if one wanted to. But most likely it is not. Snapping cannot and should not be tolerated in a company.
Hell, the devs take more crap than anyone else in SOE in these forums. You don't see them retaliating,
When the devs pay me 15 dollars a month, and I return by giving them crappy service, then I'll consider your logic.
zTiLer wrote:
we pay them to do their job, if anyone has to thank anyone than its the customers that should be thanked. so give the community a hug!
Well, we don't pay them to do there job, we pay them for a product. They are not our employees. They don’t answer to us (and that have been shown to us), but to SOE.
Looks at Tiggs ..... and coldly says,while her windpipe is crushed, "Apologies accepted developper Tiggs .."
Wait ! I can't do this ! Master Powers are nerfed to oblivion !!
Aglardae
Message Edited by Aglardae on 10-21-2005 09:34 AM
Aybo wrote:
Didn't you know the messanger is the beating boy?
AMEN! As long as the Dev's continue to hide in their Ivory Towers away from the masses of paying/player Customer's reasonable requests for CLEAR information, with their "No Bread? Let them eat cake.." attitude, then the messenger is the target..plain and simple.
A hug for Tiggs, Garva or any of the others who venture here under the guise of "Communtiy Relations"? Maybe, just before we offer them the last cigarette and blindfold and call for ...."READY....AIM........"
Want that to change? Get a "Red Lettered" Name to shag his posterior out of his ivory Tower and come face the mess the DEV's created and we'll stop shooting at the only targets available to us.
PersianLegionary654 wrote:
I'm not going to give them a hug for doing a crappy job.
And even if they were doing anything good, I still wouldn't hug them because I'm paying (Well, not again) paying for this.
QFE
mallani123123123 wrote:
Tiggs is a secretary on a power trip. Nothing more nothing less. She is the worst customer service professional I have ever encountered and she needs to be brought down a notch or 10.
QFE...
The only posts I've tracked from Tiggs where when the xp nurf caused X thousand of account cancellations and when Bria was having really bad stability issues with constant crash/rollbacks for 2 weeks or more.
She posted they would revert the xp nurf (nothing to do with her, simple as "we'rehaemorrhaging accounts at a rate of 000's a day") for the 1st one.
Misleading in the extream, only posts when they have a totally foggy answer drafted up, no clarity, no transparancy and no chance of knowing how we all feel.
Any respect I had for the whole CS team evaporated a long time ago, now all thats left is mistrust. I think its well earned.
