Jedi Archive
Thread: The Jedi are United A message for all that can make a difference
/applaud 
A very well worded and put post. We need more of these (possibly slightly short :smileywink
!!
We as a community are not making any progress but ranting, flaming, moaning and complaining. Tried and failed... Time for a change of tactic.
MsNiL wrote:
Thing is. To survive the recent changes, we need to learn how to make pie. And drink beer. Although I keep myself to the stout.
I like pie.
The thing is i met Baciacca in beta in ToW and the thing is he cant be outspoken with what he thinks, that's the bad [art even if he wanted to complain so very little complaining he can do because the other devs don't like Jedi but only like 2 or 3 that dont have any power. And if he complains a lot they will just ask him to leave or say bye bye to him and get another Correspondent that wont complain, and that they wont have to listen to so much.
So that's what us Jedi are faced with and thats the facts.
The thing is to get Real here guys and gals, even if the devs came in here and said ............. Ok were gonna make things different were gonna make u what u should more powerful, more pearls, better crystals and a better Frs than before and no more Overpowered weapond that do as much a triple the amount of dmg than ur saber. Would u be stupid enough to believe them after how powerful they said Jedi would be after the Jedi Revamp for as TH said.
Unfortunately a lot would be still be stupid enough to believe the devs over the reality of over 2 yrs of this game and 2yrs of Jedi.
A very good post my friend.
Also a very good post on customer service in the middle.
garva, real world analogies,do you really want to go there?
were this a mainstreamIT setting the first time a dev released majorly bugged code to the customer,and it negatively effected the app,the devs would be in the unemployment line.
you devs have to acknowledge that for along time,you have rammed unwanted changed down our throats with no apparent reason why,other then someone thought it was a good idea.
you tend to not listen to the player base,communicate regularly,or take action in a timely fashion on bugs,all these make for a very irratating relationship with the community as a whole.
so please devs,dont act suprised when you are held respensible for the code and things you do/and dont do ingame.
now i dont agree with screaming at devs,i have cancelled accounts preorders,that communicates my feelings to soe............the only FORCE in this game is greed,its what soe pays attention too.
Message Edited by Malicious1 on 10-21-2005 08:11 AM
agkBenny wrote:this game is so messed up, just for one second could you imagine how good this game would be if theyd listen to the players? wed had pre cu back, omg that was so fun, wed have frs back(omg so fun), wed have pearls back (omg so needed). i can keep the list going on for pages upon pages..its sad. Who do you think pays for there meals? who pays there rent? there car insurance? WE DO LISTEN TO US DEVS SHEESH.
Well said... but don't really expect anyone to actually listen...
Kephi wrote:
Fugitron wrote:
This was something GarVa posted earlier:
GarVa wrote:
Some people are pming me and replying that the comment about stepping away from the computer for a few minutes to calm down is something that is inappropriate and would not be done in a face to face retail confrontation.
This is not really a valid argument, because in the "real world" if someone came up to you as an employee and got in your face and started yelling at you and telling you that you sucked, etc, they would simply call security and have you escorted out. We are not trying to silence your thoughts or even dismiss your fustrations, just trying to minimize the anger and rage on the boards.
I'd like to respond to Garva's patronizing bs here.
As a VETERAN of customer service positions, both retail and tech, I can tell you that there WILL be days, no matter how good your product or service, that you WILL be faced with angry, belligerant and very loud customers. Their anger may or may not be justified. That doesn't matter.
IT IS YOUR OBLIGATION AS A CUSTOMER FACING REPRESENTATIVE OF YOUR BUSINESS TO RESPOND TO ANY AND ALL COMPLAINTS WITH RESPECT, TO BE HELPFUL AND TO FULFILL YOUR FUNCTION WITH EVERY AND ALL RESOURCE AT YOUR COMMAND.
Your snide, patronizing and incendiary remarks would get a person fired at ANY of the businesses I have worked for, from retail to technology and beyond. I have kept my cool and successfully defused angry situations with customers who were literally shouting in my face because a computer didn't turn on when they said "computer, on." (this is no exaggeration) and with people who were yelling profanity-spangled abuse at me on the phone because he couldn't make AOL work on his Brother Fax Machine. It's all part of the job if you're in any community relations kind of position. You learn to understand that people DO get upset, someties for stupid reasons and sometimes for very good ones and you learn to deal with them respectfully until they are satisfied or are being handled by your management. Or you fail to learn and find a position that suits what you ARE talented at.
You do NOT tell a paying customer to back off, you listen to them for a bit then you open the lines of communication and begin the process of satisfying them, resolving their issues and of, even should the issue be something beyond your personal ability to get fixed, helping them see why you cannot fix it or in the case that you can, showing them what steps you are taking to remedy their problem.
But, sir, you do not communicate. You do not listen. You make no attempt to diffuse a bad situation. What you have been doing is openly and deliberately pouring gasoline on a customer relations fire. Don't for one instant think that I haven't been in your shoes. Because I've been in worse ones and responded with far more grace and courtesy than you have offered us, your customers. And I'm not a particularly friendly or tolerant person. But I AM a professional and I expect that you too should be.
The problems you are facing now on the forums could have been avoided. This is a customer service nightmare of your own making. There is still a way to remedy the problem and to diffuse your customers' very justifiable anger. Behave like a professional. Use even an OUNCE of good customer service skill. Communicate, don't threaten. Explain, don't obfuscate. Use a respectful tone, don't patronize.
You may privately look down upon your customers because many of them are young and inarticulate. But that is a mistake. Because no matter how young they are, no matter how poorly they articulate their needs and no matter how angry they are, they are your customers and deserve to be treated with the same respect given any person paying for any of the services and goods your company provides. You made this problem by treating us all like unruly children and smelly, basementdwelling gamers who were beneath your contempt. Well before you now stands a middle aged woman who thinks that by treating these people you treat with such contempt deserve a lot better, from the worst trashtalking, poor-impulse-control poster child to the adult professional who games to escape the stress and pressure of adult life.
And I say save the BS for someone who will buy it and start doing your job before you're stuck looking for another that mih suit you a little bit better. In your case and Tiggs', I suggest something where you don't have to play well with the public because neither of you have demonstrated any talent for it here.
And for the love of Luke, please spare us any more of your "in the real world" crap, because some of us live there and we've never seen the mythical business you're going on about outside of some wishful adolescent's "if I ruled the world" fantasies.
/agree