Jedi Archive
Thread: Garva answer the questions asked by Bacca please
Platium wrote:
i think we need a Dev corner like in CoH forums. The devs there read stuff and ppl can ask em' questions and they do get answers. Although ppl there are not so hostile......
I agree. I used to play EQ2 and the Devs were so polite, responsive and helpful in answering player questions and concerns that posters used to police themselves. Go over there and have a look sometime, it's like the forum boards of the Stepford Wives - boring but productive.
i dare to ask virrago and garva, off the record,
A better way to word that would have been
"The community is tired of not getting the answers they want
The devs make changes that many of us dont like and we quit"
A better way would be to treat the customers who pay your salaries with some respect. This isn't a few random cranks, this is a LARGE community giving a near unanimous rejection of the crap you're dishing out.
You dont have to be agressive to get your point across (I'm NOT saying you were I'm just giving an example of how to get your point across in a way that would more likely convey your message instead of getting dismissed as hostility)
Your job is community relations. How is it your Relation to the community is so bad that these things happen?
GarVa wrote:
You do not have to word it to suit us, but if you want your concern to be addressed, I was telling you what manner would get better results.
And here we get to the crux of the issue. We aren't getting ANY results. Only a spam-fest like yesterday even got you to post. Even then, nothing was said by any SOE suit about ANY of the ingame issues. No concerns addressed, nothing.
WinkerPeeper wrote:
Platium wrote:
i think we need a Dev corner like in CoH forums. The devs there read stuff and ppl can ask em' questions and they do get answers. Although ppl there are not so hostile......
I agree. I used to play EQ2 and the Devs were so polite, responsive and helpful in answering player questions and concerns that posters used to police themselves. Go over there and have a look sometime, it's like the forum boards of the Stepford Wives - boring but productive.
This is not possible anymore in SWG. The game is in a state where the devs are not viewed as friends of the players anymore, but more as an opponent who tries to take the gaming experience and the toon abilities that players worked for away from them with every publish, and it will be pretty hard to get that image corrected. Because of this, if they started up a board like this right now, it would just turn out to be a new huge explosion like the one in this board currently. The best they can do is to more openly communicate through the CR department and actually implement the players wishes in the upcoming few publishes to maybe gain back a little trust.
There are thousands of people reading these forums. I see time and again a developer post and say "yes, we read these threads"... yet this never is enough. There is always another group of people who don't see that developer reply, or want their own personal "yes, we read this" in their own threads. You're asking them questions they've answered over and over. Yes, they read these posts. Yes, they take on board the feedback. Fixes for balance issues don't happen overnight, as they meet first to discuss exactly how they are going to change something. Then it gets coded.
Time and again they ask for patience and time, yet these are never given - the community errupts at the first slight. It has done so consistently. Many changes have been made that have not gone down so well, but nothing has ever crippled the game. The worst situation so far has been Jedi grinding immediately following the CU before they lowered FC and Action costs. But that didn't stop many people I know from continuing to grind while they waited for fixes that were utterly obvious to come.
It's blindingly obvious what is currently broken, or working poorly. It always is. And quite often these things are dealt with quickly - relatively speaking if you allow for redesign, coding and testing (internal/external). Very few things in life get magicaly fixed just because you're angry. Often fixes for anything take days and longer. Imagine going into the garageand when they ask what's wrong with your car, instead of telling them it stalls when you slow down you yell "it's ****ing broken you stupid moron, you're the damn mechanic ****ing fix it. I paid l33t $$$ for this piece of **** and I want it back workingright now." I'd expect a nasty bill and more faults that I started with. Wouldn't you?
salvestrom wrote:
There are thousands of people reading these forums. I see time and again a developer post and say "yes, we read these threads"... yet this never is enough. There is always another group of people who don't see that developer reply, or want their own personal "yes, we read this" in their own threads. You're asking them questions they've answered over and over.
I think you misunderstand the issue. We're not really asking them to answer our concerns - we're asking them to act on them.
Yes, they read these posts. Yes, they take on board the feedback. Fixes for balance issues don't happen overnight, as they meet first to discuss exactly how they are going to change something. Then it gets coded.
No. This is not so. Blixtev, lead developer for the BHs, told us that he came in one weekend and created the new High Level, Loot Drooping NPC marks for BHs from scratch. Now, why can't someone - perhaps even the same Dev - fix the pearl drops Jedi have been asking - politely - about for months?
It's blindingly obvious what is currently broken, or working poorly. It always is.
Is it? Did the idea of balance pre-CU really require the almost universally disliked CU that anyway took a year and a half to deliver?
And quite often these things are dealt with quickly - relatively speaking if you allow for redesign, coding and testing (internal/external). Very few things in life get magicaly fixed just because you're angry.
I recommend you return to a garage with a car you just took there to be fixed and shout at the mechanic that he didn't fix the steering and the brakes like you paid him for. Believe me, it gets fixed pretty soon when you threaten to bring in his boss, the BBB and the newspapers.
Often fixes for anything take days and longer. Imagine going into the garageand when they ask what's wrong with your car, instead of telling them it stalls when you slow down you yell "it's ****ing broken you stupid moron, you're the damn mechanic ****ing fix it. I paid l33t $$$ for this piece of **** and I want it back workingright now." I'd expect a nasty bill and more faults that I started with. Wouldn't you?
No. Not if I'd spent two years politely asking them to fix faults and paying them in advance. Wouldn't you?
salvestrom wrote:There are thousands of people reading these forums. I see time and again a developer post and say "yes, we read these threads"... yet this never is enough. There is always another group of people who don't see that developer reply, or want their own personal "yes, we read this" in their own threads. You're asking them questions they've answered over and over. Yes, they read these posts. Yes, they take on board the feedback. Fixes for balance issues don't happen overnight, as they meet first to discuss exactly how they are going to change something. Then it gets coded.
Time and again they ask for patience and time, yet these are never given - the community errupts at the first slight. It has done so consistently. Many changes have been made that have not gone down so well, but nothing has ever crippled the game. The worst situation so far has been Jedi grinding immediately following the CU before they lowered FC and Action costs. But that didn't stop many people I know from continuing to grind while they waited for fixes that were utterly obvious to come.
It's blindingly obvious what is currently broken, or working poorly. It always is. And quite often these things are dealt with quickly - relatively speaking if you allow for redesign, coding and testing (internal/external). Very few things in life get magicaly fixed just because you're angry. Often fixes for anything take days and longer. Imagine going into the garage and when they ask what's wrong with your car, instead of telling them it stalls when you slow down you yell "it's ****ing broken you stupid moron, you're the damn mechanic ****ing fix it. I paid l33t $$$ for this piece of **** and I want it back working right now." I'd expect a nasty bill and more faults that I started with. Wouldn't you?
The problem with the current publish is that the testing players said up front that the changes will be unbalancing the game. As far as I know, none of the veteran squad leaders wanted "my group buddy can one-shot advanced tanks" buffs, neither did anybody ask for snares to cancel out Parwan, Burst Run or Advanced Force Run. People complained about stacking snares, not about snares not cancelling movement buffs completely.
The community is erupting because bad changes are made that already have been communicated to the devs as being bad changes, yet somebody at SOE chose to push them to live anyway. This is not the first time this is happening, without any reason given why it is happening.
Sure, the efforts to undertake a Squad Leader and Ranger revamp are honorable and well received, however the execution lacks the inclusion of the players and is ignoring player feedback. This naturally gets people upset, and now there is a "we told you before" attitude.
The community has patience, I am sure, but at some point the community will lose patience when it gets the impression it is producing feedback for the trash can and effectively being ignored. I have no idea where the problem in SOE is rooted, maybe the CS department doesnt communicate effectively with the devs, maybe the devs hate to give their ideas back to the CS department, maybe the devs have their own schedule of what to do, maybe some high-ranked SOE employee tells the devs "I want A and not the B wanted by the players", but apparently somewhere is a problem because the community is getting the feeling of getting ignored.
The SWG customer base is a very hostile environment currently, and this state is largely rooted in the fact that the devs is conceived to be developing their own game and not developing a game for the players to have fun in - most recent changes were considered not fun by large parts of the community.
The problem is really not the publishes being buggy, the problem is the publishes containing bugs that already got reported on the test servers and the publishes containing fixes to parts of the game no player ever wanted to have a fix for, while neglecting those parts of the game the players actually want to see fixed.
BioEngine wrote:
GarVa wrote:
Wow, I didn't know that was my name!(probably because its not)
No I cant give you the name of a dev and when they can reply, because it goes to an internal mailing list.
Ya know, at Capitol One, when someone wants to speak to a manager, and one isn't available, we ask for our customer's name and phone number and assure them that a manager will follow up as soon as possible....
And at Big O Tire you can always speak to the President of the company, and on Jack in the Box consumer line you can always speak with Jack. LOL
Platium wrote:
I don't know how long ago these questions where asked but u didn't even answer one of these questions. I believe by answering and clearing out these issues would really calm down the jedi forums and ppl would start playing again cause the citys ingame are like ghost-towns atm.
These are the questions that Bacca gathered up
FRS
- What is the status and ETA for this?
- Will there be a respec with the new FRS?
- Details....
Pearls/Lightsaber:
- Is there any plan to change the way the current tuning system works?
- What is the ETA on getting premium pearls back?
- What is the ETA on a fix for the saber speed bugs?
- Will Dervish and Saber Slash ever get fixed?
Powers/Healer:
- Is there any plans to take out the Zipbars from Weilder abilities?
- Will current Action/Mind costs from Healer and Powers be reduced?
- Will Powers be balanced with LS (ex. Item that increases dmg, reduces speed and force cost)?
- Will Healer get balanced with other healer classes?
Discipline
- What is the specific role of each discipline?
- What is the specific role of Avoid Incap, Cloak, and Stasis?
- What is the future vision of each Discipline?
- Can the community get an explanation for theVisibility system from top to bottom. (not a bunch of guesses by us players, cold hard facts)
Jedi vs BH
- Are there any plans for Jedi to have the abilities to pull missions/quests for loot instead of having to use and alt for Bounty Missions?
- Will Jedi ever be able to return the favor and hunt Bounty Hunters?
Expansion:
- Since Jedi will be hunted on Mustafar, will we get shrines to clone at to prevent griefing?
- With the implementation of new Cloaks, will all races/species be able to wear them?
EDIT: And no i do not think that Garva alone would answer these questions... just gather, sit down and discuss things with your whole team for a moment. Like u did when Pub22 messed up.
Message Edited by Platium on 10-21-2005 04:01 PM
are you dumb? garva's a forum mod, not a csr or dev
omgwtfbbqpwned wrote:
Platium wrote:
I don't know how long ago these questions where asked but u didn't even answer one of these questions. I believe by answering and clearing out these issues would really calm down the jedi forums and ppl would start playing again cause the citys ingame are like ghost-towns atm.
These are the questions that Bacca gathered up
FRS
- What is the status and ETA for this?
- Will there be a respec with the new FRS?
- Details....
Pearls/Lightsaber:
- Is there any plan to change the way the current tuning system works?
- What is the ETA on getting premium pearls back?
- What is the ETA on a fix for the saber speed bugs?
- Will Dervish and Saber Slash ever get fixed?
Powers/Healer:
- Is there any plans to take out the Zipbars from Weilder abilities?
- Will current Action/Mind costs from Healer and Powers be reduced?
- Will Powers be balanced with LS (ex. Item that increases dmg, reduces speed and force cost)?
- Will Healer get balanced with other healer classes?
Discipline
- What is the specific role of each discipline?
- What is the specific role of Avoid Incap, Cloak, and Stasis?
- What is the future vision of each Discipline?
- Can the community get an explanation for theVisibility system from top to bottom. (not a bunch of guesses by us players, cold hard facts)
Jedi vs BH
- Are there any plans for Jedi to have the abilities to pull missions/quests for loot instead of having to use and alt for Bounty Missions?
- Will Jedi ever be able to return the favor and hunt Bounty Hunters?
Expansion:
- Since Jedi will be hunted on Mustafar, will we get shrines to clone at to prevent griefing?
- With the implementation of new Cloaks, will all races/species be able to wear them?
EDIT: And no i do not think that Garva alone would answer these questions... just gather, sit down and discuss things with your whole team for a moment. Like u did when Pub22 messed up.
Message Edited by Platium on 10-21-2005 04:01 PM
are you dumb? garva's a forum mod, not a csr or dev
and could u be the blind one... befoure starting insulting and trolling here i might suggest u first fully read the post and then start doing whatever it is u do. First u start with the "EDIT" line in the bottom of my message. Then shall we continue up to the reply number 5, which is on the first page. And then lets continue to the reply number 22. Since u can't read cause u are obviosly blind let your mommy or daddy read it for u.