Game Guides Archive
Thread: Friday Feature: July 22nd, Veteran Rewards
faarsider wrote:
mirkwoods wrote:
Thanks for the offer. My son is on Wanderhome though... being one of theleast populatedservers, this is going to be very hard.
As i understand it the vet rewards are account linked not character linked so if you can find a wanderhome player that has not claimed rewards they could create a char on your server.
I think you're right, but I have full vet reward time, so it might be hard to find somebody.
Anyone got a charcter on Wanderhome with two years vet reward status whom hasn't claimed your rewards yet?
I guess I'll have to laugh it off... what else am I going to do?
"WOW look i got a holo of a job secret imperial weapon... hmmm seem it contains the full schematics, i wonder if rebels could use them to find a weakness and destroy this terrible machine, I could makes loads of cash outta this one"
*someone whispers in his ear that rebels have already destroyed deathstar*
"Oh.... bugger"
Zeon_Zaku wrote:
Tiggs wrote:
Vash72 wrote:
what about the people that have already claimed their rewards?
You can get these rewards at your next 3 month interval.
What? So we have to wait three months before we can get the new rewards being added in?
We were never told that more rewards would be coming. Some of us would've prefered, say, a fireplace instead of the Death Star hologram. But because the Devs never told us more rewards were coming in, we thought the rewards in publish 20 were the only ones we were getting, so we claimed them.
You guys where too lazy to tell us more would come, and because of that we have to wait thre months to be able to get the new rewards? That doesn't sound very fair.
Brutus_Krylop wrote:
Tiggs wrote:
You can get these rewards at your next 3 month interval.
We will be adding in various types of items as time goes on.
Wrong answers. From a "customer relations" standpoint, particularly in light of the utter lack of any communication regarding these veteran rewards, these are horrific answers.
First off, no one had any clue what the new rewards were going to be until they were implemented. Without any comment from the developer team indicating what the rewards were going to be, or if there were going to be any more added in the future, the best assumption the playerbase could make was that, though incredibly paltry, those were the rewards we were going to get. If the assumptions are wrong, the onus is on the development and community relations teams to get the right information out. Obviously, you did not.
Secondly, in order to claim ourtwo-year anniversary rewards, we first had to go through the process of claiming our veteran rewards. Those who wanted the Corvette or Lambda Shuttle immediately had no choice but to select their quarterly veteran rewards. Once again, you can't blame the players or penalize them for poor information or poor game systems.
Finally, the players who are the most adversely affected by this problem are the very players who have shown the most loyalty to Star Wars Galaxies through its tumultous two year history (and pre-history). This "let them eat cake" attitude does not fly well at all.
There are ways of remedying this. Given your history, I wouldn't be surprised if you do fix this. But this is yet another example of incredibly poor communication and attitude towards your customers. Bad form.
As so many others did before me, and because its worded better then I ever could...
QFE