Game Guides Archive

Thread: Game Guides: Jimer's Guide to Bug Reporting

Tiggs
Wed Dec 22, 2004 10:34 am
#1
Heya Folks!









Today's guide, Jimer's Guide to Bug Reporting was submitted by community member JimerLins! This is an awesome guide for those that are unfamiliar with how to report an ingame bug. Thanks JimerLins!

If you have a guide you want to submit to be featured on our website or would like to add information to an existing guide, please send a txt version of your guide imbedded into the body of an email (no attachments please) to: SWGGuides

Rothin
Wed Dec 22, 2004 10:43 am
#2
Very nice Guide indeed!



Rothin Skyshrine

Retired Galactic Senator
Former Player Association Correspondent
"A people that values its privileges above its principles soon loses both."

ThePhilosopher
Wed Dec 22, 2004 10:51 am
#3
It's a nice guide. LOL they should make people that fill out bug reports like that one at the end, read this guide, before they're allowed to submit any more /bugs.


I bet QA gets a lot of the "OMG FIX IT NOW SOE!!1111!!111!" type reports.




=============== Naamar Sumara ===============

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Daryl666
Wed Dec 22, 2004 10:53 am
#4
A very reasonable, well-balanced article. Devs are people too! Even when I was frustrated with a bug, (Village Phase 2 Reflex Quest) I never vented my frustrations in the bug report or to a CSR, figuring they'd be getting thousands of equally annoyed messages. (I found that /slap-ping Whip several times proved to be quite theraputic. )

It would be nice, however, to have a list of the different categories a bug report could be filed under, with a deeper explanation of each one. i.e. "Interplanetary Travel"? Does that mean shuttling, or JtL-enabled Space flight?



Choice comments regarding ToOW Beta:
  • "When this goes Live, they'll be retiring the hamsters and powering the servers from Alec Guiness spinning in his grave."

  • "SWG would be a lot better if the developer meetings didn't start with one of the chumps saying 'Hey guys! I was playing WoW last night and...'"

  • "The only way they can make this more depressing is putting a gate up in the Starport with 'Arbeit Macht Frei' written across it."
OrionsByte
Wed Dec 22, 2004 10:57 am
#5
Awesome guide! I think I'm going to print up a copy for my production crew to read for when they find bugs inour in-houseproduction software. There's nothing more annoying to a programmer than getting an email that says, in its entirity, "I got an error today."


Well, except for the slighty more verbose, "ERROR - JOB ON HOLD! I got an error today. The job is on hold until it is fixed." This, of course,is usually cc'd to the owner of the company....



Checking your spelling (and punctuation, too) will ensure that you're making sense to more than two people.
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MajorXP
Wed Dec 22, 2004 11:09 am
#6
Very nice indeed!! You should link to this on all of your bug report requests....










C O H A V
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wickedHangover
Wed Dec 22, 2004 11:15 am
#7
great guide, I think the bug report tool in game should be altered to match his template format.





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Orrie_104
Wed Dec 22, 2004 11:44 am
#8
Wow, can I borrow that for my company's clients?


We get lots of "this is broken". Occasionally they attach a screen-shot of the error, or a log file from the app server. Usually the screen-shot is useless, the log file has no relevent data, and we have to go back and forth 4 or 5 times before we get anything resembling the information we need to troubleshoot the error.


***** for joo!



Kerrigan Reese
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1963explorer
Wed Dec 22, 2004 11:46 am
#9
A good guide and well-written.


I spend some of my time reading the Tech Support Forum andonly a fewposts there are on-topic and detailed. Most posts are either off-topic, rants,extremely vague or practicly unreadable. TSR-Chad has written an extensive guide that isavailable as a floating (aka sticky) thread on the Tech Support Forum but the sad thing is that almost nobody seems to read it.


I sure hope that Jimerlin's guide doesn't get ignored too. Good and detailed reports about bugs (or tech issues) help a lot in finding and fixing those problems. And that's something we all benefit from.



*****Yes, yes. Akkus have many good ideas. Akkus want to make milk and eggs more available to everyone as well. Akkus not tell you this idea though. You will steal it from Akkus.*****

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JimerLins
Wed Dec 22, 2004 12:02 pm
#10
Thanks Tiggs!

And I'm glad you guys like it, hope it's useful.



Jimer's Bug Reporting Guide - Gonna file bugs? Read it!

"A man may fight for many things. His country, his friends, his principles, the glistening tear on the cheek of a golden child. But personally, I'd mud-wrestle my own mother for a ton of cash, an amusing clock and a sack of French porn." -Edmund Blackadder
SilentSlayer
Wed Dec 22, 2004 12:25 pm
#11
What the game really needs is a bug answering guide for the CSRs.



===========================
CU: All your bugs are belong to us.
JimerLins
Wed Dec 22, 2004 12:36 pm
#12

SilentSlayer wrote:
What the game really needs is a bug answering guide for the CSRs.



Yes, well- the CSRs are supposed to help with issues, and can't fix bugs. Whether or not there's problems with the CSR system, bug reports != CSR tickets.



Jimer's Bug Reporting Guide - Gonna file bugs? Read it!

"A man may fight for many things. His country, his friends, his principles, the glistening tear on the cheek of a golden child. But personally, I'd mud-wrestle my own mother for a ton of cash, an amusing clock and a sack of French porn." -Edmund Blackadder
Flynn_Nomad
Wed Dec 22, 2004 12:38 pm
#13
The best part of that guide is the cut and paste template because SOE's form pull downs are really just annoying and useless.

That template provides "better blanks for us to fill in"

Nice Job



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