Force Sensitive Archive
Thread: Double XP delima... A Tale of Three little CSR's
Page 1 of 2
HavocMalic
Tue May 17, 2005 7:06 am
#1
This is an issueI had during double xp week. At one point i got the standard exp for the village, so I decided to send a ticket in for the 240K exp that didnt double. Here is the idiotic tale of three Customer service reps. Once i got the first response back it wasnt about the expereince at that point.
[TICKET ID] Double XP Ticket:05/11/05
Comment Id:
Comment Id:
CSR-ChrisG wrote
Experience is not double when converted at the village of Aurillia. If so, then it would essentially 4x experience. Double when you kill creatures, then double when you convert. This was not the bonus outlined n the update by development. I apologigize for any inconveniences this has caused, and wish you a wonderful day.
Experience is not double when converted at the village of Aurillia. If so, then it would essentially 4x experience. Double when you kill creatures, then double when you convert. This was not the bonus outlined n the update by development. I apologigize for any inconveniences this has caused, and wish you a wonderful day.
4x what?
Not outlined huh... hmmm...
[TICKET ID] 05/13/05
Comment Id:
Comment Id:
This is CSR-RodicK at your service I want to inform you that in your issue what CSR-ChrisG told you was right that Experience are not doubled when converted at the village of Aurillia and one thing I want to inform you is that double XP is over now.
If you have any further issue in game please feel free to file a ticket.
wow think he spent some time in between lvl his jedi to answer this one.
[TICKET ID]:05/16/05
1. I submitted the first ticket about this issue during double XP week.
2. I earned double XP in the village of Aurillia.
3. I used the /report function to record the amount of xp eared in the village of Aurillia.
4. I want a URL to the page on swg site that states double xp is only for experience that is not earned in the "village of Aurillia."
5. Is forceside experience the same as weapon or melee experience?
6. I would like a direct answer to all of the above.
7 I would like my earned experience to be placed in Force-sensitive Reflexes.
8. I would like to speak with a game master, wardon... supervisiser.
2. I earned double XP in the village of Aurillia.
3. I used the /report function to record the amount of xp eared in the village of Aurillia.
4. I want a URL to the page on swg site that states double xp is only for experience that is not earned in the "village of Aurillia."
5. Is forceside experience the same as weapon or melee experience?
6. I would like a direct answer to all of the above.
7 I would like my earned experience to be placed in Force-sensitive Reflexes.
8. I would like to speak with a game master, wardon... supervisiser.
This is CSR-GregD and I read your ticket and prior tickets regarding bonus experience. It appears that you do not understand yet what we have tried to explain. I will attempt to do so in more detail.
The double experience bonus applied to experience *earned* not experience *converted*. The information in comment ID##### was correct. "Experience is not doubled when converted..." Experience was doubled when it was earned by defeating an NPC or Mob, crafting something new, healing other players, etc. Those are events that cause one to gain experience beyond what they already have. That is earning new experience and the bonus, when it was in effect, was applied to any and all experience earned.
When one *converts* experience, you are taking the experience you have already earned, and transforming it into a different type of experience. This is trading in experience for something else. It doesn't cost half as much, nor does it gain twice as much. Conversion follows the same ratios that it always has.
Keyword experience
Another example you could think of is Skill boxes gained. If someone needs 6000 scout experience for a box, they trade in the 6000 experience and get that box filled. The double-exp is on gains only, not trades or spending of experience.
Force-sensitive experience comes from trading in experience you have already earned. For example, if you earned 1 million experience during the bonus, you got double exp. You got 1 million when you would normally have gotten 500,000. Trading in that 1 million experience for Force-sensitive experience would NOT result in getting credit for 2 million experience. The 1 million experience is converted.
converted to experience
I hope you now understand the difference between experience that is gained, and experience that is traded in, converted, or spent. We have done our best to explain the issue to you in great detail to alleviate your concerns. We can say with complete confidence that the experience bonus week operated as intended. At this time we consider your questions answered to the best of our ability and the matter resolved.
Best wishes and adventure on, [TOON NAME].
Best wishes and adventure on, [TOON NAME].
Ilike CSR-GregD, hes a confident youngman.
Regards,
CSR-GregD
Star Wars Galaxies
Sony Online Entertainment
CSR-GregD
Star Wars Galaxies
Sony Online Entertainment
Its a shame really, im not sure this was the right department. I really like the last paragraph second sentence in CSR-GregD response.
Message Edited by HavocMalic on 05-17-200510:07 AM
Message Edited by HavocMalic on 05-17-2005 10:07 AM
Message Edited by HavocMalic on 05-17-2005 10:09 AM
Message Edited by HavocMalic on 05-17-2005 04:27 PM
Message Edited by HavocMalic on 05-22-2005 02:49 PM
Tartuffe
Tue May 17, 2005 7:52 am
#3
Funny, I know some ppl who were getting 2x on converted exp... so obviously, the 'completely confident it worked as intended' statement is a bit off... I doubt it was inernnded to work that way for some, and not others...
Sorry to here about you having to go through this... consistency would be a good trait for SOE to work on I think... 
Betoc
Tue May 17, 2005 8:25 am
#4
Haha, fun read. It is completely clear to me that, during xp week, "earned" xp was doubled. It is completely clear tome that the system message that reported the totals of"converted" xp was calculated using the normal conversion ratios without additional doubling.It is also perfectly clear to any of us (that bothered to check our skill point totals) that "actual" converted xp WAS doubled, no matter what the message said. Just a great example that you can speak professionally, politely, and eloquently and still be completely mistaken.
Betoc
Aeneus
Tue May 17, 2005 8:31 am
#5
hmm, now i know why the rest of us have to wait a few days for responses
VoweDarkwave
Tue May 17, 2005 8:44 am
#6
The most hysterical thing about this is that each and every one of the CSR's are completely wrong.
The system messages for FS xp gained were incorrect. They stated you got the usual converted amount of xp. However, when looking at your ACTUAL amount of xp you got banked, it was double.
/hi5 CSR team. Try again, fellas.
They apparently decided sometime or another to end the double FS xp early...or it was having issues at various times with different people. Heaven forbid they look into an issue instead of stand by what their manual says.
The OP very well may have gotten double xp, but the system message was wrong.
Message Edited by VoweDarkwave on 05-17-2005 08:46 AM
giffordgekko
Tue May 17, 2005 8:53 am
#7
sorry i an just confused? why would ur FS xp get doubled? its already been double when gained as weapon or combat xp, what i am missing here?
HavocMalic
Tue May 17, 2005 10:05 am
#8
Betoc wrote:
Haha, fun read. It is completely clear to me that, during xp week, "earned" xp was doubled. It is completely clear tome that the system message that reported the totals of"converted" xp was calculated using the normal conversion ratios without additional doubling.It is also perfectly clear to any of us (that bothered to check our skill point totals) that "actual" converted xp WAS doubled, no matter what the message said. Just a great example that you can speak professionally, politely, and eloquently and still be completely mistaken.
Betoc
true
HavocMalic
Tue May 17, 2005 10:07 am
#9
giffordgekko wrote:
sorry i an just confused? why would ur FS xp get doubled? its already been double when gained as weapon or combat xp, what i am missing here?
enlighten us, im sure your confident too.
Message Edited by HavocMalic on 05-17-2005 04:17 PM
HavocMalic
Tue May 17, 2005 10:09 am
#10
Aeneus wrote:
hmm, now i know why the rest of us have to wait a few days for responses
you may have to wait for them to stop grinding xp.
Aeneus
Tue May 17, 2005 10:36 am
#11
HavocMalic wrote:
Aeneus wrote:
hmm, now i know why the rest of us have to wait a few days for responses
you may have to wait for them to stop grinding xp.
LMAO
Imperial-4-Life
Tue May 17, 2005 10:53 am
#12
All I can say is.. HAHAHAHHAAHHAHAHA.
I got 1 mill fs exp in 2 days.. Definatly wasnt working normally, because it used to take mearound a week+ to get that. At least one of their mistakes worked to benefit me and not nerf me.
S-cry-ed
Tue May 17, 2005 11:58 am
#13
Obviously the system message was wrong and converted xp was being doubled, but I doubt this was ever meant to be, which means the CSRs most likely had no way to know unless they actually went in game and tested it or Dev informed them.
Page 1 of 2