Force Sensitive Archive

I finished off my last pirate, and sure enough my quest was bugged (ranged acc in Feb, melee def now). I got the "too much on your plate" message from Captain Sarguillo. I submitted a ticket along the following lines and was contacted by a CSR about 4 to6 hours later to get the matter resolved:

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That first line is crucial, by the way. This will keep the CSR from providing a "the clone armor quest should be fixed now" response or something stupid like that.

The CSR sent me a tell and once I docked at the Lok space station and landed, he immediately teleported me to the village (very slick... wish there was a teleporter quest reward somewhere). After a minute or so of waiting by the Captain, I received a system message telling me that I had unlocked.

While I had him on the line, I went ahead and told him the problem with kill credits during the quest. For those of you who don't know, the previous renditions of the phase 4 quest registered kills no matter who did the most damage. This meant that all you had to do was land a hit on the sith and you would get credit for the kill. As it stands right now, your group has to outdamage the other group(s) to get credit. This means pirates get taken down within seconds (since they're rare), and the village is overcrowded because it takes everyone longer to complete the quest. He said he would forward the information to the QA team.

There was a hotfix to take care of this "Captain Sarguillo is on crack" bug last time it happened. Unfortunately it didn't "stick", and the CSR apologized for the inconvenience. I believe he even said the devs are hot on it due to the number of tickets about the problem. Perhaps they'll even go so far as to drop a CSR next to Sarguillo to help bugged players. I know they did this in February during the last phase 4 bugfest.

So.... if you're bugged, submit a ticket, be polite about it, and be sure to thank your CSR once all is said and done (/kowtow CSR_JonW). Above all, remain PATIENT during the process. This was my final unlock, so believe me when I say I felt like flying off the handle. Nevertheless, getting upset or angry about it does nobody any good. It's a bug, and the situation can be fixed.Just take a deep breath, go on about your business (I got halfway through my space mining quests)and let everything get worked out.

Anyhow... good luck to everyone, and may the force (and a speed CSR response) be with you.

Steiney Ithka\ Ieno Emoass
ARL

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Jazen_Flash wrote:
I had this problem and a great CSR fixed it for me just now. Try to make sure you give as much detail as possible and please also send a /bug report in for other ppl because it needs a general dev fix.

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how long after you submitted the ticket was it answered?

For me it was definitely hours and not minutes. I finished the quest around 4 or 5PM, ate, went to help my brother-in-law with his computer, went to choir practice, came home, ate again, tucked the little one in, spent an hour or two on my space mining mission, and went outside for a smoke break. When I came back in, I had received some /tells from the CSR and promptly landed my ship to get everything fixed. All told, I would say it took a good six to seven hours for them to contact me. Your mileage may vary.

I just filed a ticket about the time I asked that question, and I already got helped.... . The csr just gave me the unlock, we didnt go anywhere and it was quick and easy. I am so happy..

I have learned the following while waiting for a CSR to respond:

It rains in huts in the village.

The captain wanders about and won't talk inside of a building and he likes to hide in the column.

/still waiting sadly on Starsider

sigh

Ok so the csrs are going to unlock the tree for those who have completed the quest but did not receive there unlock because the captain stopped speaking to them.

What about the people who can't even start the quest to have proof they need a tree being unlocked?

If anyone has this fixed the people who has not been given the quest by csrs please post cause i am losing all hope now.

Legendhero
Dakaro
Wahey rahlol (proud member of the breakup RTF squad, /tiphat rahoih)