Droid Engineer Archive
Thread: Annoying Customers
Page 2 of 2
JavelinCatcher
Tue Feb 08, 2005 7:58 am
#14
Feyrwarl wrote:
Hmm... I think it might be a good idea to put droid instructionsin an item's sales description. Drop it on your vendor, price it at 9999999 credits... then any dumb questions, you can just direct them to your vendor. Then you get Merchant XP while you're at it!You could even copy and paste it right out of the DE Forums!
I don't think there is enough text space in vendors for Drashk's DE101 FAQ 
.
lindalu
Tue Feb 08, 2005 4:24 pm
#15
fortunately, i have yet to get an annoying customer, but my husband had one that flaked on him. my husband is an archectect and was one day making a few things to put on his vendor and was asked if he could make 30 medium naboo houses. he told the guy that he didnt have the skill yet, but was about to buy it, and they worked out a price. my husband spent 3 days doing nothing but make houses (he has a structure factory which helped alot!!), grind cash to buy resources to grind houses, and by the time he was done making all 30 houses, he only had 4 (including master) slots left to fill. he e-mailed the guy saying the houses are done, but the fellow didnt pick them up. so he now has 30 medium naboo houses to sell...needless to say, hes a bit miffed.
JavelinCatcher
Tue Feb 08, 2005 5:09 pm
#16
lindalu wrote:
fortunately, i have yet to get an annoying customer, but my husband had one that flaked on him. my husband is an archectect and was one day making a few things to put on his vendor and was asked if he could make 30 medium naboo houses. he told the guy that he didnt have the skill yet, but was about to buy it, and they worked out a price. my husband spent 3 days doing nothing but make houses (he has a structure factory which helped alot!!), grind cash to buy resources to grind houses, and by the time he was done making all 30 houses, he only had 4 (including master) slots left to fill. he e-mailed the guy saying the houses are done, but the fellow didnt pick them up. so he now has 30 medium naboo houses to sell...needless to say, hes a bit miffed.
Orders like the one mentioned for the Architect I would have taken half the cash up front. 30 medium houses would have a high pricetag on it to produce.
fufish
Wed Feb 09, 2005 1:48 am
#17
On a related note: Is anybody else annoyed by random people walking up and saying "How much for a good droid?"
1) Do they think I sell bad droids unless someone specifically asks me for a good one?
2) Do they think I'm going to magically know exactly what they want it to do?
Maybe these people are tracking me down specifically and are just bugging me, but I somehow doubt that. I like having business, but come-on!
1) Do they think I sell bad droids unless someone specifically asks me for a good one?
2) Do they think I'm going to magically know exactly what they want it to do?
Maybe these people are tracking me down specifically and are just bugging me, but I somehow doubt that. I like having business, but come-on!
Crustyfur
Wed Feb 09, 2005 11:02 am
#18
Dariane_Kamutsovy wrote:
The new craze I have is:
- Customer price checks custom droid.
- I give price and they order custom driod.
- Make droid and mail customer it's ready with WP to collect.
- Customer mails back something like "I am poor now since you took so long(2 Hours)to build it, can i have it for free or x credits(normal about 1/4 or original quote)."
Had about 4 this week already.
Hmmm... Then you definately don't know how to treat customers.
Huh? I have bad Customer Service skills becuase a tight customer changes his mind about how much he wants to pay for a droid AFTER I made it? oooook.
The way I work:
- Ihave several of the base components ready in crate *no handcrafting needed*, like brains,sensor packages, motivy systems, whatever
So do I.
- also a numer of crates with modules: combat, l6 data, l6 medical, l4 items, effects, harvesting, merchant
Yup
- armor modules l4/l6
Ticks the list, got them
- chassis (r2,r3,protocol,le, surgical)
Ohh, another dhitto.
Then if they need something special I will tell them the prices, when it will be ready i will contact them.
Thats what I do. Read my post.
Most of the time I can make any custom droid within an hour. Keeps customer happy and works great in number of sales.
Same here. Try building a droid in the middle of a Teir 4 Space Mission or in the Reb Theme park.
When i notice i run out of certain components, i fill up my factories.
Yeah always doing this.
Sorry missed the point in your post. 
Reyela
Sat Feb 12, 2005 8:13 am
#19
Been getting variations on that theme for months... The most recent one has me in a dither:
" can you make me a droid"
sure, what do you need it to do?
" i want it to fight with"
...yadah yadah i explain about options, prices, time requirements. we agree on a price. Or, I should say, evidently, I agree on a price. i fab one up..... They want me to GIVE them this droid... LOL. I have had this happen at almost every starport i have been to. I don't mind fabbing up a new droid, but its hard to have to carry one around until i can get back to my vendor. Where are they all coming from? hahaha give me a droid... good grief!
jefmes
Sat Feb 12, 2005 8:05 pm
#20
The best thing I started doing was to begin with answering some basic questions, then forwarding them my pre-made form email with all the droid modules so they know what's available, and then tell them if they have specific questions take a look in the Holocron under customer service. As long as I take the time to explain some basics first and show that I'm interested in helping, most people take it well that they can actually look up some of this info themselves, and end up educating themselves about the profession as well
But yes...sometimes some people just won't stop. That's usually when I run off and go shoot something.
Message Edited by jefmes on 02-12-2005 11:56 PM
HRRNighthawk
Sat Feb 12, 2005 8:44 pm
#21
Heh, had a guy today ask me for an entertainer droid...already had one premade on my vendor. Told him the waypoint and all, 30k, have fun. Guy says 'ok' and i think that's the end of it. 2 min later 'umm..what can i get for 10k, i don't have 30k'. I then have to explain to him what it takes for us to make an R3 entertainer droid with all 6 effects and i make little off of it anyways. "OK". I think it's done. 2 min later "So where are you?" "Umm..i'm at some of my factories, what's up?" "Where can we meet so we can fight or something". Mind you, this is an ENTERTAINER asking me to meet him and fight him. *sigh*
Anyways, i've learned now that if i get a request for a special one to just make a couple extra right then also and put 'em on the vendor and they usually sell in a couple days, and most folks don't mind waiting for a custom job. If they start buggin the heck outta me in the future tho i'm just gonna send 'em a tell where my waypoint is and when it'll be done and put them on my ignore list from now on out. The ones that annoy me usually don't end up coming to get their droid anyways. (i sold the entertainer droid on my vendor i told that annoying one to get while i was at work to a different guy anyways...too bad for the annoying guy!)
Page 2 of 2