Droid Engineer Archive

Thread: What info would you like to see added to the Knowledge Base?

Drashk
Tue Feb 24, 2004 9:01 pm
#1



This is an open call to arms for the Droid Engineer Community. The good people at SOE are putting together a pretty indepth Knowledge Base for SWG and have openly requested for Community assistance in putting together a strong list of Questions and Answers created by the people who know the game the best, the people who play it. Hereis a short list ofexamples of questions that could be considered -


  • Why won't my droid heal me?

  • Why isn't my droid's medical module working?

  • What does "Your droid's customization fades a bit more..." mean?

  • What is the maxium storage capacity of a droid?

We are looking for concise questions and answers that cover different aspects of the Droid Engineer profession and Droid issues in general. A good place to start would be many of the frequently asked questions that we encounter on a daily basis that could be answered with the search function of the Knowledge Base.


The Knowledge Base in its current form can be found here or accessed in game through the Holocron (Ctrl - H) byuse of the Customer Service button.


Thanks to everyone in advanced for your help in this Community effort.


(Fixed weblink)

Message Edited by Drashk on 02-25-2004 10:03 PM





Making SWG more Star Warsy. One droid at a time.
duncje
Tue Feb 24, 2004 9:27 pm
#2

The customization is a good one, another one:


"How do I name my droid?"

or

"Why won't my (insert walkie-talkie droid here) take a name?"



Beebo
Master Droid Engineer | Shipwright | Master Artisan
Crazy Beebo's Discount Droids & Ships {-1075 -2924} Bestine, Tatooine

Drashk
Tue Feb 24, 2004 9:51 pm
#3






duncje wrote:

"How do I name my droid?"




This one is actually already in the KB. The other would be considered a bug.


Do forget that we are looking for both the Questions and the Answers as well.






Making SWG more Star Warsy. One droid at a time.
duncje
Tue Feb 24, 2004 10:16 pm
#4


/bonk self


Guess I should've checked it first.


Anyway, I was checking the KB, and I found an error. In the article "What happens if to destroyed driod and incapacitated" (that's the exact name, and yes droid is misspelled), it implies that droids are permadeath.


(Edit) Psst... Drashk, your link doesn't work


Message Edited by duncje on 02-24-2004 10:29 PM



Beebo
Master Droid Engineer | Shipwright | Master Artisan
Crazy Beebo's Discount Droids & Ships {-1075 -2924} Bestine, Tatooine

Drashk
Tue Feb 24, 2004 10:28 pm
#5




duncje wrote:

Anyway, I was checking the KB, and I found an error. In the article "What happens if to destroyed driod and incapacitated" (that's the exact name, and yes droid is misspelled), it implies that droids are permadeath.



Hmm...I think that I pointed this one out to the first CSR that brought up the KB, but forgot to reply on his comments. This is exactly one of the many items that really needs elaboration and suggestions as to how to improve the KB. I'm really hoping to take a crack at writting out a few suggestions for the KB this weekend, after I get mucho sleep. The KB is currently very limited in the information that is pulled up using the keyword Droid.This thread is here to help rectify this problem.





Making SWG more Star Warsy. One droid at a time.
JediKnightMark
Tue Feb 24, 2004 11:00 pm
#6



I'd really like to see a bunch of smaller questions answered, like...


"Does experimentation do anything for my droid?"

"What do the various levels of each module do?" (as in, lvl 1 storage = x inventory slots)

"Do service modules have comunilative effects?"

"How can I place my droid in my house for people to see?" (chassis answer)


A general list of the innate abilities of each type of droid is a must


Also, a list of the BUGS with DE crafting. This is hugely important. If a bug is not going to be fixed (LE + Repair module) at least let it be officially documented as existing. SOE cannot pretend this things don't exist.


If anyone else is having trouble with that link, it's http://help.station.sony.com/esupport/esupport/consumer/esupport.asp


Finally, the knowledge base page itself could use some expanding. waaaay too small

Message Edited by JediKnightMark on 02-25-2004 01:01 AM

Message Edited by JediKnightMark on 02-25-2004 01:03 AM



---------------------------
Haelon's Mercantile, Bounties and Starship Services.
Tatooine 2490 -4860
2-4-1-4 Reality Consultant
Yet another beta wasted
A respec a day keeps the monotony away

CapnSteve
Wed Feb 25, 2004 2:14 am
#7

I'm a little annoyed by the "How can I track bounties with my probot?" question.



--------------------------------------------------------------------------------

(Kauri) Indur Dawndeath - Master Droid Engineer / Smuggler (0,4,1,0)
(Chilastra) Indur Dawndeath - Creature Handler (3,3,1,1) / Smuggler (0,0,3,0)

"Next thing you know it's going to require a Droid Brain in order to make an Electronics GP Module. Sheesh." --Kollos
Neroir
Wed Feb 25, 2004 3:24 am
#8

The use of "Probot droid" istead of "Arakyd Probe droid" in the "How do I use my probot droid..." question is a sign of the knowledge Devs have about our profession. Simply unnacceptable


As someone already say, I would add a line talking about current bugs: add the "medical module doesnt work inside cantinas" to the "How do Medical Droids work", and the humanoid droids not able to be named in the "How do I name..."


Other questions I suggest:



  1. How do I repair my droid?

  2. Why my droid is not working anymore? - Batteries

  3. Can functionality be added to an already made droid?

Ellesa

CSRDavidF
Wed Feb 25, 2004 10:06 am
#9






Drashk wrote:


This is an open call to arms for the Droid Engineer Community. The good people at SOE are putting together a pretty indepth Knowledge Base for SWG and have openly requested for Community assistance in putting together a strong list of Questions and Answers created by the people who know the game the best, the people who play it. Hereis a short list ofexamples of questions that could be considered -


  • Why won't my droid heal me?

  • Why isn't my droid's medical module working?

  • What does "Your droid's customization fades a bit more..." mean?

  • What is the maxium storage capacity of a droid?

We are looking for concise questions and answers that cover different aspects of the Droid Engineer profession and Droid issues in general. A good place to start would be many of the frequently asked questions that we encounter on a daily basis that could be answered with the search function of the Knowledge Base.


The Knowledge Base in its current form can be found here here or accessed in game through the Holocron (Ctrl - H) byuse of the Customer Service button.


Thanks to everyone in advanced for your help in this Community effort.


Message Edited by Drashk on 02-24-2004 08:10 PM




Thank you for kicking off this post Drashk. The Knowledge Base in game is quickly growing to cover more and more topics and provide the most accurate information possible. On a daily basis entries are published to the Knowledge Base and any errors that are located are fixed and published.fficeffice" />



The exciting thing about the Knowledge Base is that the response time for the entries can be so swift. If you locate an error in the Knowledge Base and bring it to your correspondent we can fix it and have the corrected version in game within hours or even minutes of receiving that information. Any gaps in the Knowledge Base can also be quickly filled.



I’ve asked your correspondent to start a thread like this for two reasons. First the Knowledge Base is very important to us, but right now it is under utilized. I’m working with the Correspondents and the Developers to increase awareness for the Knowledge Base. Soon we’ll be changing some things in game to make the Knowledge Base a lot more visible.



That brings me to my second reason for coming to you – information that is as complete and accurate as possible. When the Knowledge Base becomes more prominent it will be vital for it to be as complete and accurate as possible. We have been working internally and with the Correspondent program to comb the Knowledge Base and add new entries. We would really appreciate it if you could point out anything that you find to be in error, out dated, or simply missing. If you think a question needs to be asked that’s not here please post it, or send it directly to your correspondent. We’ll work to get as many into the Knowledge Base as we can.



Thank you for your support and we really hope that you find the Knowledge Base to be a useful source of information. Please keep in mind that the Knowledge Base is intended to provide information about systems and policies but will not provide direct spoilers.





For quick answers to many game play questions, you may want to first reference the knowledge base located in the Holocron Menu. You can do so by selecting the customer service option and then using the knowledge base tab. We have recently added hundreds of new FAQs and answers and more will be added more daily, so give it a try!
CSRDavidF
Wed Feb 25, 2004 10:11 am
#10






CapnSteve wrote:
I'm a little annoyed by the "How can I track bounties with my probot?" question.






This entry has been changed to read Arakyd Probe droid instead of probot.



For quick answers to many game play questions, you may want to first reference the knowledge base located in the Holocron Menu. You can do so by selecting the customer service option and then using the knowledge base tab. We have recently added hundreds of new FAQs and answers and more will be added more daily, so give it a try!
TheRealTK421
Wed Feb 25, 2004 10:51 am
#11

Typo:

"Star Wars Galaxies: What happens if to destroyed driod and incapacitated pet?"


Just enter "Droid" in the Search field. This should come up as #3 (or it did for me).


More to come.



/bow

Respectfully,




TheRealTK421 a.k.a. "Doughbacca"
SWG DE Correspondent
Co-Founding member of Ahazi DENet & SWG DEA (Droid Engineer Association)
"I think all right-thinking people in this country are sick and tired of being told that ordinary, decent people are fed up in this country with being sick and tired. ...I'm certainly not. And I'm sick and tired of being told that I am."


CSRDavidF
Wed Feb 25, 2004 10:54 am
#12






TheRealTK421 wrote:
Typo:

"Star Wars Galaxies: What happens if to destroyed driod and incapacitated pet?"


Just enter "Droid" in the Search field. This should come up as #3 (or it did for me).


More to come.

/bow

Respectfully,



The typo is fixed but I need to work with the Correspondent to fix the entry for that solution. Its out of date.




For quick answers to many game play questions, you may want to first reference the knowledge base located in the Holocron Menu. You can do so by selecting the customer service option and then using the knowledge base tab. We have recently added hundreds of new FAQs and answers and more will be added more daily, so give it a try!
TheRealTK421
Wed Feb 25, 2004 11:17 am
#13

Q: "How do I give my droid a battery?" <or> "How do I recharge my droid so it will run?"


A: You will need to use a "Droid battery", craftable by most any DEs and Master Artisans. Make sure that you have the droid battery located in your main Inventory window (Ctrl-I). Then, select the droid's radial menu and left-click on the "Recharge" menu item. You should see your character go through an animation (as well as your droid, in most cases). The droid should now be recharged and ready for use.

Note: If you see a message similar to "You do not have a power storage device..." when you try to recharge, it means that there is no droid battery being 'seen' in your main Inventory.


...more to come.



/bow

Respectfully,





TheRealTK421 a.k.a. "Doughbacca"
SWG DE Correspondent
Co-Founding member of Ahazi DENet & SWG DEA (Droid Engineer Association)
"I think all right-thinking people in this country are sick and tired of being told that ordinary, decent people are fed up in this country with being sick and tired. ...I'm certainly not. And I'm sick and tired of being told that I am."


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