Doctor Archive
Thread: Sales etiquette?
MyT_Chicken wrote:
In my opinion, when its your fault (setting to high) then you reimburse if the customer catches it. If you set it to low, just like in RL, you are obligated to sell at the said price. Take the lose and don't do it again.
Now its entirely up to you, but remember asking for items back that were legitimately sold...your gonna lose a customer most likely. Take the lose and move on. That would be my suggestion.
Nornerator wrote:
MyT_Chicken wrote:
In my opinion, when its your fault (setting to high) then you reimburse if the customer catches it. If you set it to low, just like in RL, you are obligated to sell at the said price. Take the lose and don't do it again.
Now its entirely up to you, but remember asking for items back that were legitimately sold...your gonna lose a customer most likely. Take the lose and move on. That would be my suggestion.
Well, yes, in real life you are supposed to sell it at that price. But in this case, it isn't a single Item, it is 3. That would be like going to the computer store, and 3 Video Cards are priced at $100 instead of $500on mistake, and you try to buy all three of them, I would imagine the store would have a problem with you trying to buy all three of them. The way I see it, looking at this customers previous sales record with me, he typically buys 1 set at a time, when he bought these15 sets he knew that these were marked down by mistake and is trying to take advantage of me. If he had just bought one, it wouldn't have been an issue, but the fact that he bought 3 of them is bad on his part. Especially since I keep the lowest prices on the server (that I know of) I try to run a business where the customer wins because I keep the prices lower than all the competition, but when you get customers that take advantage of your business I can see why the other shops mark up so much.
I emailed him and asked him politely to return 2 of the backpacks (10 sets) and apologized deeply, I figure if he disagrees, he will be banned from my shop and will have to take his business to a different provider, all of which charge 20-60k more per set than me for similar packs.
In RL if you find 3 items that are listed incorrectly it is legally against the law for the store to decline you from buying them. Thats called "False Advertising" as I'm sure you now. Infact not to long ago I bought 3 car alarms for each of my cars. They were suppose to be 500+ each (including Installation) but they were only listed as 220. The store pitched a fit, but I got my car alarms for 220 dolars each, and I ended up with "free" installation, because the tag said (Price includes Installation Costs).
Point is, Take your lose. It's not his fault that *you* miss-priced the items. And if I were in his shoes, you would *not* get your buffs back, and I would *not* return to your store. So even if you banned me I wouldn't care.
Now some people are ok with "oh it was a mistake" but you know what. Do it once shame on you, do it twice shame on me, do it three times....well you understand. And banning a person for your mistake is very poor judgement on your part. But hey, if thats how you play....not my place to change your mind.
MyT_Chicken wrote:
Nornerator wrote:
MyT_Chicken wrote:
In my opinion, when its your fault (setting to high) then you reimburse if the customer catches it. If you set it to low, just like in RL, you are obligated to sell at the said price. Take the lose and don't do it again.
Now its entirely up to you, but remember asking for items back that were legitimately sold...your gonna lose a customer most likely. Take the lose and move on. That would be my suggestion.
Well, yes, in real life you are supposed to sell it at that price. But in this case, it isn't a single Item, it is 3. That would be like going to the computer store, and 3 Video Cards are priced at $100 instead of $500on mistake, and you try to buy all three of them, I would imagine the store would have a problem with you trying to buy all three of them. The way I see it, looking at this customers previous sales record with me, he typically buys 1 set at a time, when he bought these15 sets he knew that these were marked down by mistake and is trying to take advantage of me. If he had just bought one, it wouldn't have been an issue, but the fact that he bought 3 of them is bad on his part. Especially since I keep the lowest prices on the server (that I know of) I try to run a business where the customer wins because I keep the prices lower than all the competition, but when you get customers that take advantage of your business I can see why the other shops mark up so much.
I emailed him and asked him politely to return 2 of the backpacks (10 sets) and apologized deeply, I figure if he disagrees, he will be banned from my shop and will have to take his business to a different provider, all of which charge 20-60k more per set than me for similar packs.
In RL if you find 3 items that are listed incorrectly it is legally against the law for the store to decline you from buying them. Thats called "False Advertising" as I'm sure you now. Infact not to long ago I bought 3 car alarms for each of my cars. They were suppose to be 500+ each (including Installation) but they were only listed as 220. The store pitched a fit, but I got my car alarms for 220 dolars each, and I ended up with "free" installation, because the tag said (Price includes Installation Costs).
Point is, Take your lose. It's not his fault that *you* miss-priced the items. And if I were in his shoes, you would *not* get your buffs back, and I would *not* return to your store. So even if you banned me I wouldn't care.
Now some people are ok with "oh it was a mistake" but you know what. Do it once shame on you, do it twice shame on me, do it three times....well you understand. And banning a person for your mistake is very poor judgement on your part. But hey, if thats how you play....not my place to change your mind.
Yes, and its different if it was just one, but he bought a total of 15 sets, which in my opinion is taking advantage of a person who keeps the prices the lowest on the server.
Its seems similar to people to commit insurance fraud, they take advantage of the insurance companies, and the end result is the customer has to pay more because of a few people.
He has every right to not return those items, but I do not to be doing business with someone that will take advantage of someone at any oppurtunity that they can.
If you go to a store, you buy a $40 Item, you hand the man a $100 bill to pay, and he hands you back a $20, a $50, and a $20, is that the stores mistake, and you get to keep the extra $30, or do you inform him of the mistake?
Nornerator wrote:
Yes, and its different if it was just one, but he bought a total of 15 sets, which in my opinion is taking advantage of a person who keeps the prices the lowest on the server.
Its seems similar to people to commit insurance fraud, they take advantage of the insurance companies, and the end result is the customer has to pay more because of a few people.
He has every right to not return those items, but I do not to be doing business with someone that will take advantage of someone at any oppurtunity that they can.
If you go to a store, you buy a $40 Item, you hand the man a $100 bill to pay, and he hands you back a $20, a $50, and a $20, is that the stores mistake, and you get to keep the extra $30, or do you inform him of the mistake?
Hey, Your gonna do what your gonna do.
In my opinion it's your fault regardless if he bought 3 or 300. You priced them wrong, your at fault, and honestly, I don't know why you posted here if your not going to listen because you made your mind up before you even posted. So why even ask what you should do or not do.
You messed up, not him. Maybe he thought you had a special going on or something. Maybe he knew what the price should have been. Frankly it doesn't matter. You screwed up, not him. And if I was in his shoes, I would have bought every single one that I could afford, then I would have asked my friends for money, and bought more. And *maybe* if I was in a good mood I would have sold them back to you at double what I paid for them.
You are in charge of the vendor, it's your fault, point blank, end of story. He isn't taking advantage of you, you are taking advantage of him by even emailing him and saying "I'm sorry I screwed up can I have my buffs back".
That's the point of the matter. Anything else is just an excuse, and I seriously hope that you don't pull this on all your customers, because I'm not even a customer of yours and I'm getting pissed just tring to make you understand you screwed up and to leave it at that.
And to answer your question about the money. Me personally I would just correct the problem, because I'm not an @$$ like that. If the clerk gives me more then I am due, say "hey this is to much"...fix the problem, end of story. But when the story has an item labeledfor 20 dolars and I get to the register and I owe 70 dollars. I'm gonna pay 20 dollars, and if they have a problem with thatI'm not paying for it and the manager can deal with it from there.
MyT_Chicken wrote:
That's the point of the matter. Anything else is just an excuse, and I seriously hope that you don't pull this on all your customers, because I'm not even a customer of yours and I'm getting pissed just tring to make you understand you screwed up and to leave it at that.
Trust me, I am highly regarded by my customers, I've never had a problem before like this. I've had problems where a Customer would buy something that was clearly labled 91 Meduse, and I've taken it back off there hands. I've been known to give out many, many free sets of buffs to docs that cannot afford it, free bivoli, etc.
I just feel its common decency not to take advantage people. Yes, it was my mistake, completely and entirely, but if the general concensus of my customers is to take advantage of me whenever I make a mistake, then I might as well not work so hard to keep my prices down. Its rediculous to say "because it was your mistake you deserve it." It was stupid of me, but its also stupid of people to drive when they are overly tired, and end up killing themselves, but just because it was stupid of them doesn't mean they deserve it.
Mosa Mateno-Radiant Galaxy 
What would you do then? You would have still lost the same amout of money. Would you ask for all the packs back or pick and choose who should give them back.