Development Cycle Archive

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Cafa wrote:

NO Support = NO Trust = NO Game

Well last night I watched a couple of houses with over 100 days of maintenance on them disappear and the houses go poof. One of those houses had 14 million units of the best organics and water ever to hit the Tempest server and they are all gone now. That's a good 7 months of resource collection activity, all gone. Initially, I thought the player holding the houses may have deleted their character, since that was the only activity that made housing disappear almost instantly. But after some research and noticing that MANY of my houses were low on maintenance I see that the super maintenance eating bug is back.

On top of that I wasn't the only one. A good friend lost every "rare" item off his vendor and his house during this patch phase. In addition, I am on Teamspeak now with a guild member who has been spending the week getting his overall house maintenance on all of his characters houses to maximum so he could chill for a while. He's even been telling us the progress with each mission run to Dathomir. Now CS.Live.CSR_AmandaT is telling him that he never paid anything into the structures whatsoever and she sees nothing wrong. Oh, but can she stop looking at the structures since he obviously was wrong about that one. He's gonnaeat 700k of maintenance. Right after he mentioned this I went into a house I had put maintenance into an HOUR ago and it was 6411 credits required to repair.

So, who knows. Maybe when I log in tomorrow after I calm down there may be nothing left anywhere and we have to either quit the game or act like the majority of the playerbase and just get everthing from running missions from now on.

But, SOE, you have really really let me and this playerbase down with these problems. Honestly, I hope when you look in the mirror and think about all the people that support your work and I "assume" your dreams, I hope you get a real good happy feeling inside when you know how much you've gone out of your way to screw people over. I've spent 10 months supporting your product and company through payments and customer building. I have 7 character accounts in my family and I'm probably only going to keep the necessary onesalive to support others in game because I just can't put up with the lies from your "online support" team and the wanton neglect you have had for data integrity. You're either unprofessional in your technical understanding and implementation of data structures, ignorant or completely malicious to your customers. If nothing else, if you had raised resource stack limits to 1000K there would never had been a need for any other storage outside my personal characters. But, then when I think about that, you would have burned my house down as quick as the ones that I was maintaining maintenance on and using for storage.

Every player in this game should know and understand SOE does not value anything aboutthem whatsoever. There is no trust and absolutely no integrity with the data structures in this game. I don't even understand why they have the SONY title in their name. When I call SONY Electronics about a problem with anything the people are courteous and knowledgeable and go out of their way to help me. When I call SOE or submit a ticket or go in the chat room I always end up frustrated through the myriad of ways that the CSR community goes out of their way to not help me. The pinnacle, of course, if the moment they get to say the mantra, "it's a known issue but it is against our policy to replace anything". Ultimately I don't blame any of the CSR staff. They obviously know nothing about the game at heart and have been set up for failure by your managements inability to train them correctly.

Oh, and we really likedhis othercharacter with the AT-ST being warped to 0,0 right after the CSR checked it out because he was trying to deal with the maintenance problem. Was that a brand new *feature* or a CSR tantrum?

So here I sit on Teamspeak and watch my favorite crafting character on the other computer. He's probably done more than your developers ever imagined any character would in the architect world. And I was really starting to get into chef and trying to enjoy that part of the game. I'm talking to 8 people on Teamspeak that comprise another 23 accounts, so that's 30 accounts including mine. All of us are extremely disillusioned by losing all these resources that we ALL worked to gather. Heck, one of those guys with 3 accounts I was begging not to quit after your system destroyed his factories with the maintenance bug not 3 weeks ago. Now we just don't know. There's another11 people in our core group with a total of 30 accounts. That's 60 accounts in our core group. 60 x $15 =$900 a month. My guild has probably 130 members consisting of 50 real world people last time I checked.130 x $15 = $1950. That's not a bad amount of change that I've worked for over 10 months to bring together as a cohesive group for your company. Not to mention one of the largest crafters on this server was going to quit the game afterahouse full of the best stuffhe had was deleted by someone else and I talked him into staying and helped him get back on his feet. But, alas, none of this means anything to you. I'm sure as long and the Jedi players are happy, you're happy.

If you have any commentary or need to contact me send to Fivo or Cafa on Tempest. I'm pretty sure the few of you that read this won't find it here for long. I welcome any PMs on the matter.

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Veteran Reward: Nobody received the Veteran Reward Picture that was to have been granted to characters who were more than 30 days old. These will be granted tomorrow (Wednesday). We apologize for the slight delay.

This is not a veteran's reward, it is an everybody's reward. It is worthless because 99% of he players are not new. Do the Devs really think their are any "NEW" players? New characters yes, but very few new real players. People who have been playing for over 1 year have received nothing for their loyalty. The yacht is not a reward, you only get it insix months and then you have to buy it (or, is SOE giving the veterans the expansion for free?).

Junk Dealers and Loot Kits: Players can get the kits by visiting Junk Dealers that are located in Combat Guild Halls and request a “loot kit". Players can gain the loot kits by conversing with the Junk Dealer and selecting, "What sort of items do you have that you are looking to get rid of?" Once players decide which loot kit they would like, they may begin collecting the parts. Not all junk dealers are offering Loot Kits.

Did even ONE player request this? This will be about as popular as the original Junk Dealer revamp. It is very difficult to comprehend howSOE can allocate Dev resources to this and not to broken professions and game breaking bugs that have plagued the game since launch.

6) 0/0 Items: Items with condition 0 have red box around them, some are still usable with the condition 0. We are investigating this now.

My relatively new Vibro-Knucks went to 0/0 overnight. I KNOW they were not zero yesterday. I reported it to customer service and they emailed me back that they could not help me: Standard canned response, same one they used for the many busted missions I reported..which btw, I believe no Red-Name has acknowledged, even there are several hundred posts complaining about it. I suggest you get rid of the customer service department and just enable an"Auto-Reply We Can't Help You Message"

Amu Strami

Lowca

Message Edited by Angetenar on 06-29-2004 09:44 PM