Development Cycle Archive

Thread: Community Relations Follow-up

Court-Jester
Fri Jan 14, 2005 12:43 pm
#196

Thank you



_______________________________________
G h e i s t v C o u r t - J e s t e r v L i l i t h
Death Before Dishonor - Master of 32 professions
Future Jedi Correspondent and Defender of the Jedi Profession

[ ] Has beaten SWG on Ultra Bring the PainMode (Perma Death)
[x] Has beaten SWG on Super Difficult Mode (Saber-tef / Skill Loss)
[x] Has beaten SWG on Chap my Hide Mode (Post-9)
[x] Has beaten SWG on Bring out the Gimp Mode (Post-Curb)
[x]Refuses to play SWG on Carebear Mode (Post-NGE)
BleuDestiny
Fri Jan 14, 2005 2:47 pm
#197


Seeing a lot of good things that are specific and tangible in communications changes here, in the dev and community relations approaches. I'm very excited to see these changes. So to the SOE team, "Thank you."


One thing that I don't see necessarily mentioned as a change, that has historically resulted in alot of lost business, and a lot of player attrition, is the lack of community input taken into consideration when designing changes. For example, when our game had a fundamental problem in the jedi holo-grind (publish 8 and prior), we were out of the blue and unceremoniously handed a jedi revamp including things like negative XP, and this bizarre FRS system, that many if not most of the community considers a real mess, unattractive, clunky, unenjoyable, andnot congruent with the other professions. So we started out with a holo-grind problem, not necessarily anything otherwise wrong with skill trees as they existed, and were handed a convoluted mess as a solution. There was no opportunity to give feedback before we went too far down the path of developing this so-called jedi revamp. This is true of many publishes, we get handed things, often designed to fix prior problems, and the solutions are often not any better.


I see it as a fundamental bias in the decision-making game designers, that they've got these crazy ideas that are rather consistently not in keeping with the broad desires of the gamers/customers, and who at least might have been influenced down different design paths if we player/customers, by forum,or by focus groups, somehow had the opportunity to say earlier on, "FRS-what?!?, are you nuts?"


So back to where I started, I don't see any acknowledgement intheotherwise great communication over this last week, that says that you all are going to also improve ongetting communityinput intosolutions, plans, or priorities on the drawing board, before they're committed to code and too late to change.





Fundamentally opposed to the SWG GR (Game Revamp) - Fix Classic SWG incrementally rather than embarking on balancing a New SWG from scratch - Players have suffered enuf for 2 yrs., time to build on strengths, thanks! - CLICK HERE
Kryptic2
Fri Jan 14, 2005 2:59 pm
#198


How about posting an eta for fixing all of the things that publish 12 broke -- Now along with all of the other failings of the game we add 3 more for each new item added or old one fixed. With the recient improvments to the loot system and seemingly all of the work and effort that has gone into to it, it is completely borked. it is in its worst state since release of the game.

As it stands: JTL is just a way to skip shuttle waits

It appears that all high end MOB loot is gone (6 times on the Acklay and Fire Spider myself with nothing)

PvP is the highest DoT wins

GCW is just factional PvP (see above)

Ranged (Master) BH doesnt have a hope in heck of killing a Jedi once the get sabers

Melee BH run nto force run2 and fiegn death Jedi

Crafters are fighting an established market with 12pt smiths and need months of high end resource to enter a market

FS grind is just that, a mindless grind, that it seems some of the skills granted dont even work

Get through the FS grind and you do a mindless Jedi grind until your at the top of your game and then you PvP where which ever side his the baddest DoT wins for the most part.

The crashhing to desk top is discusting - any proffession organization that alows that to continue without rolling back and pulling out the bad code weeks ago when it started should be ashamed and embarassed.



You speak of new and interesting additions to the game and all we see is broken stuff (edited for content). Why not put a couple of persons combing these forums for a day or 2, make a list of the broken stuff and then fix it. There are so many broke skills, attachments and functions that an astounding amount of goodwill could be gained just by doing this. I dont care if you add a new hat or if the Hermit in the squill cave sounds right if he burps.

Get back to the ground floor and clean up the code and all of the included errors and you might find that adding items and debugging in the future to be a far simpler thing.

At your current sucess rate for additions and repairs to the game I personaly can't see how this game can continue. We here playing have next to nothing to do.



Kryptic

Valcyn


PS: Just a note a in game friend without any harvesting skillslooted 200 units of Avian meat from a Janta. Where did a Janta get avian meat? There are no birds on Dantooine! -- It is stupid errors like this that make the person/persons working on this look like fools who have never played the game. These people should be in the art dept making a better looking blade of grass or a prettier rock
BleuDestiny
Fri Jan 14, 2005 3:11 pm
#199





Kryptic2 wrote:

How about posting an eta for fixing all of the things that publish 12 broke -- Now along with all of the other failings of the game we add 3 more for each new item added or old one fixed. With the recient improvments to the loot system and seemingly all of the work and effort that has gone into to it, it is completely borked. it is in its worst state since release of the game.

As it stands: JTL is just a way to skip shuttle waits

It appears that all high end MOB loot is gone (6 times on the Acklay and Fire Spider myself with nothing)

PvP is the highest DoT wins

GCW is just factional PvP (see above)

Ranged (Master) BH doesnt have a hope in heck of killing a Jedi once the get sabers

Melee BH run nto force run2 and fiegn death Jedi

Crafters are fighting an established market with 12pt smiths and need months of high end resource to enter a market

FS grind is just that, a mindless grind, that it seems some of the skills granted dont even work

Get through the FS grind and you do a mindless Jedi grind until your at the top of your game and then you PvP where which ever side his the baddest DoT wins for the most part.

The crashhing to desk top is discusting - any proffession organization that alows that to continue without rolling back and pulling out the bad code weeks ago when it started should be ashamed and embarassed.



You speak of new and interesting additions to the game and all we see is broken stuff (edited for content). Why not put a couple of persons combing these forums for a day or 2, make a list of the broken stuff and then fix it. There are so many broke skills, attachments and functions that an astounding amount of goodwill could be gained just by doing this. I dont care if you add a new hat or if the Hermit in the squill cave sounds right if he burps.

Get back to the ground floor and clean up the code and all of the included errors and you might find that adding items and debugging in the future to be a far simpler thing.

At your current sucess rate for additions and repairs to the game I personaly can't see how this game can continue. We here playing have next to nothing to do.



Kryptic

Valcyn


PS: Just a note a in game friend without any harvesting skillslooted 200 units of Avian meat from a Janta. Where did a Janta get avian meat? There are no birds on Dantooine! -- It is stupid errors like this that make the person/persons working on this look like fools who have never played the game. These people should be in the art dept making a better looking blade of grass or a prettier rock





Ya, have a point, the correspondents should be marshalling their forums right now getting issues gathered... issues, not half-baked solutions in the vacuum of player-dev dialogue (i.e. Click here to support these great Visions of a better FRS and more to save SWG by #####!), just the fundamental issues so that the devs can prioritize, formulate alternatives, take a leadership role, and present them back for community input that is then used to drafting objectives and solutions.


On an aside to your other point, if ya care to, read my comments/replies about the state of PvP here... there's really no environment conducive to PvP right now... its a content issue that needs fixing:


http://forums.station.sony.com/swg/board/message?board.id=Flurry&message.id=232657#M232657








Fundamentally opposed to the SWG GR (Game Revamp) - Fix Classic SWG incrementally rather than embarking on balancing a New SWG from scratch - Players have suffered enuf for 2 yrs., time to build on strengths, thanks! - CLICK HERE
AnXdiety
Fri Jan 14, 2005 4:11 pm
#200



Calandryll_SOE wrote:


Dormax wrote:


Calandryll_SOE wrote:


I understand the animosity and never claimed it wasn't warrented. I totally agree that actions speak louder than words. Next week, you will see some action on the Community proposals I have been talking about as well as some other stuff.


We WILL see some action..... or we SHOULD see some action??
Don't forget that these people take you (as a Dev) litterally!



Will.





Quick example for you. In the previous thread regarding Community Relations there was a lot of emotions regarding the numerous JTL Friday Features. Guess what we have this week? 2 more advertisements for your beloved expansion. There's no time like NOW to start implimenting those changes.





Anxdiety / Anx'ty

and all those voices in my head have every right to be there

Calandryll_SOE
Sat Jan 15, 2005 1:09 am
#201






Dormax wrote:





Calandryll_SOE wrote:



I understand the animosity and never claimed it wasn't warrented. I totally agree that actions speak louder than words. Next week, you will see some action on the Community proposalsI have been talking about as well as some other stuff.





We WILL see some action..... or we SHOULD see some action??


Don't forget that these people take you (as a Dev) litterally!






Will.
Court-Jester
Sat Jan 15, 2005 1:17 am
#202






Calandryll_SOE wrote:





Dormax wrote:





Calandryll_SOE wrote:



I understand the animosity and never claimed it wasn't warrented. I totally agree that actions speak louder than words. Next week, you will see some action on the Community proposalsI have been talking about as well as some other stuff.





We WILL see some action..... or we SHOULD see some action??


Don't forget that these people take you (as a Dev) litterally!






Will.





Please be my bad arsed pipe carrying mofo head beater and make it sooner rather then later. I'd say something inapproriate about manbabies but I'm pretty sure that will get either censored or removed (leading to my ban).



But you get the picture





_______________________________________
G h e i s t v C o u r t - J e s t e r v L i l i t h
Death Before Dishonor - Master of 32 professions
Future Jedi Correspondent and Defender of the Jedi Profession

[ ] Has beaten SWG on Ultra Bring the PainMode (Perma Death)
[x] Has beaten SWG on Super Difficult Mode (Saber-tef / Skill Loss)
[x] Has beaten SWG on Chap my Hide Mode (Post-9)
[x] Has beaten SWG on Bring out the Gimp Mode (Post-Curb)
[x]Refuses to play SWG on Carebear Mode (Post-NGE)
scall01
Sat Jan 15, 2005 1:44 am
#203






Calandryll_SOE wrote:





Dormax wrote:





Calandryll_SOE wrote:



I understand the animosity and never claimed it wasn't warrented. I totally agree that actions speak louder than words. Next week, you will see some action on the Community proposalsI have been talking about as well as some other stuff.





We WILL see some action..... or we SHOULD see some action??


Don't forget that these people take you (as a Dev) litterally!






Will.




If you are wrong, you do know there will be a riot?




Patrikc Chilastra's best smuggler!!!
87634538438533 accounts canceled. For real.

http://forums.station.sony.com/swg/board/message?board.id=mec&message.id=10256

lol
Ekki
Sun Jan 16, 2005 1:14 am
#204






Jerii_SDLC wrote:
Gee where do I begin? It's kind of ironic that the very day I started SWG was the exact day I left it. Nov 16 2003 - Nov 16 2004. Reason why I left? Quite a few really so just bear with my mind-numbing ramblings:

1) When you get to a certain part of the game e.g. you mastered several professions (during the Jedi Grind(tm)) and then finally wait for the payoff...but then fall short. Why would someone want to grind professions for nearly 6 months and then be told to grind almost another 6 month's worth of exp to get that final payoff: Jedi?

2) With my non-frequent run-ins with problems with the game I tended to hear the "horror stories" about the SWG CSR's. Tell misinformation, rude, treats the players like 3rd class citizens, etc, etc. Kinda turned me off when I had a problem, was a simple problem really, and the CSR bluntly says: "No sorry we can't help you." That's more or less saying I'm S.O.L. and suck it up. Riiiiiiiight.

3) Where's the story arcs? Last year during this time we had the Cries of Alderaan story arc going. Then it stopped. Heard rumblings that there might be more on the way. A year later...we're still waiting and hoping...

4) Where's the high end content/quests? If you've actually in a year's time completed all the theme parks, corvette missions, story line arcs, swoop race tracks, and the new piloting missions...what ELSE is there to do? Besides the monotonous go to Dantooine Mining Outpost, get a big group, get lots of exp, jack squat for cash(oh yeah thanks VERY unmuch for that update guys) and then what? Tell your friends that you just spent 3 and a half hours maxing out all of your combat exp and other elite profession's exp? That's called being a sucker there.

5) JTL beta was FUN. Then it went live. I said it back then on the JTL beta boards and I'll reiterate: JTL would be a make or break for SWG. With the somewhat recent launches of EQ2 and WoW and the hordes of players flocking to either from SWG...mmm well you see where I'm going with this? Basically the players are telling you 1) SWG wasn't worth the price of admission and 2) it isn't fun anymore.

When EXACTLY is SWG going to FINALLY progress forward to the Empire Strikes Back era? Nearly two years later and still nothing on that. There would be your high end content zone AND your GCW content. But wait...you have to fix this profession or that tinker toy. Guys have you stopped and thought for one moment that all these fixes aren't really fixing things? With every fix there's something else that's broken. Stop fixing things it only hurts the game more.

Combat Balance/Upgrade: That's the biggest oxymoron in this game. What's there to fix? You want to fix it so that Swordsman can stand toe to toe with a gun equipped Bounty Hunter? Where's the immersion...wait...where's the reality in that?? Same goes for a Jedi. A single Jedi Knight vs a Master Bounty Hunter. Oh yeah that's going to be fixed. Now a Jedi Knight won't be able to do anything but admire the gun that's pointed at his/her/its head. Yeah good combat upgrade.

Basically that's pretty much my overall viewpoint of the game. I didn't post a goodbye thread or anything like that. I just simply left. However if you, this new guy and his band of A-Teamer's, are really serious about fixing this game and righting the ship, take a step back and look outside the box. Admittedly towards the end I really enjoyed Tiggs. She/he was very upbeat and pretty nice overall to deal with. I'd love to say "If you fixed this and that I'd be more than willing to come back!!!". Sorry isn't going to happen. I enjoyed this game mostly for the company of my friends and the game itself. Sadly the latter lapsed in keeping my friends and I playing. If I had a choice, just one choice, to change one thing in this game it'd be having a continuous storyline arc going. That's what kept things fun and interesting. I highly enjoyed the Cries Of Alderaan series. It made the game and which side you were on really MEAN something and it also prompted teamwork. I love this game because it is Star Wars. I love this game because of the experience it gave me for future games.

With that I'd bid you farewell and good luck.

Jerii




First I don't understand why if you have left the game you continue to post here on the boards. You claim to have left the game nearly two months ago. If that is true I suppose that would make you even more likely to have missed the following piece of information.


I understand that this was probably an easy piece of information to miss whether it was in a stratics chat or a state of the game type of letter, but I believe there was a statement made that there would be no more story arcs because they wanted any new content to be permanent content because of the time involved to develop it.




RoadBurner
Sun Jan 16, 2005 1:22 pm
#205

Ok I have read maybe 2% of the posts here, mostly the ones about Callyndryll.

But here is my "constructive critism".

1) The game itself.

I am TIRED of promises. There needs to be action. I remember when the game first came out there was a bug fix every other day, and they actually were relavant. What happened? Please tell me what a typical workday is like to a dev. I work hard at my job and come home tired...what do you guys exactly do?

You know, Ive been optimistic, I've been one of those people that bashes on players who rant on devs, I've been pro-SOE. But I'm sick of no action. I was banned and I liked this game so much that I came back. But 30$ a month for my 2 accounts is becoming more of a financial waste than money spent on recreation.

It took MONTHS to fix a hat. I mean cmon. Yes, I understand what a pain coding must be. I know you have to reproduce bugs in order to fix them yadda yadda. I understand all of that. But do you realize the VERY VERY small things you could do to please us?

Example: Make faction rank a useable title. How hard can that be, honestly. Or how about you add +30 accuracy and +30 speed to pikeman. You know how much that would do? How long would that take? You threw BH a bone by lowering the prerequisites for it. Why not do that with other profs?(and no, Im not a pikeman).

Also it seems with each publish the gamee just breaks down. With pub 12, krayts no longer drop loot and everything at the go caves drops in singles, which is useless. Please look at your code better before you break the game.

Also, the CTD's are UNACCEPTABLE. We are paying to play this game. Cmon.

2) Dev/player communication.

Simply put, I would rather have the devs rule the forums with an iron fist than what we have now. When exactly is alpha testing starting? You said this week but it hasnt yet. Whats going on. Again...what is your workday like?

Also, your moderators suck. Sorry, they do. GarVa was good, I liked him, but the Valcyn forums are terrorized by mods with an itchy trigger finger. We'll try Tto ORGANIZE a player event and lock the thread, forwarding us to the player events sticky they made for us(which btw, no one uses). We didnt have a player event to post, we were again ORGANIZING one and they shut down the thread.

Rarely through my forum trolling ( ) do I ever see a red name. You assign player correspondents, which is risky, cuz to be frank, alot of them suck too. I respect Minerunner as a fencer corr and have no hard feelings toward him...but why cant we get any FREAKING info on the junti mace. I mean, is it broken or not? I view that as a huge failure.

Quite simply, I see the whole dev attitude as "Yeah we are working on it dont worry" and then nothing happens. It keeps getting put off and put off until woops sorry we have to shelve it(like your necormancy thing from UO). CH gets a revamp promised...nothing. Smuggler gets a promise...nothing. For heaven sakes please dont send any promises to the fencers, I dont want you to break my profession. Again WHERE IS THE ACTION.

3) Customer Service.

Now, this is by far the weakest point of SWG. Let me tell you my case of why my first account was banned.

I was a smuggler, and one of my smuggler friends tells me saying to come to location A. I ask why, he says we are gonna test something.

So i meet him and some other friends. This was during the multislice exploit period. To make the story short, we experimented with multi slicing. However we were not able to produce it, and failed at double slicing the few pistols we tried. This was in November 2003. I am oblivious to whats going on primarily cuz I have never heard of the multi slice and I really had no idea what was going on.

On January 6th, 2004 I check my RL email and see a message from SOE saying my account is banned. In shock, I check it and I have been banned for multislicing. Ok, I try to fight it. I email customer service, and it goes all the way to Bruce Economy. He said no, but the shocking thing about what he said was that "Our records show you multisliced at least 10 items."

Now that is either A) A lie. or B) Faulty Data.

We ATTEMPTED 3, maybe 4 pistols. And FAILED. And 2 months later I get banned for it? SOE NEVER told us about the exploit, even if it was an exploit to be warned about. I get banned for something as innocent as being part of a failed attempt at testing multislice.

Cal, my old account name is OmicronPersei, if you can do research you can see my emails to CSR, and how they ignored me.



Im fed up with all the fog that is SWG. Make something happen.

AnmeldungStinkt
Mon Jan 17, 2005 2:09 am
#206

Its being said often enough. On exploiting: if you have "a beed feeling about this" and are unsure if its an exploit or not, it will most probably be one!
Maulibaer
Mon Jan 17, 2005 10:28 am
#207






RoadBurner wrote:
I was a smuggler, and one of my smuggler friends tells me saying to come to location A. I ask why, he says we are gonna test something.

So i meet him and some other friends. This was during the multislice exploit period. To make the story short, we experimented with multi slicing. However we were not able to produce it, and failed at double slicing the few pistols we tried. This was in November 2003. I am oblivious to whats going on primarily cuz I have never heard of the multi slice and I really had no idea what was going on.

On January 6th, 2004 I check my RL email and see a message from SOE saying my account is banned. In shock, I check it and I have been banned for multislicing. Ok, I try to fight it. I email customer service, and it goes all the way to Bruce Economy. He said no, but the shocking thing about what he said was that "Our records show you multisliced at least 10 items."

Now that is either A) A lie. or B) Faulty Data.

We ATTEMPTED 3, maybe 4 pistols. And FAILED. And 2 months later I get banned for it? SOE NEVER told us about the exploit, even if it was an exploit to be warned about. I get banned for something as innocent as being part of a failed attempt at testing multislice.

Cal, my old account name is OmicronPersei, if you can do research you can see my emails to CSR, and how they ignored me.







Only one question: Did you /bug it at the time? Then you could have said you only tested it for that, or better you could have sendt a message to a csr and give him the pistols.......

You did it not, so you have done an exploit......



___________________________________________________________________
Ingame names: Dorian' Hunter or Co'co' Zamis, Bria.

I'm playing this game since BETA 4 and was one of the first AUSTRIANS that got it shipped.....

MY HOBBY:
CLANN CLAIOMH - Search for Dorian under "GRUPPE".....

REPAIRED CON-SYSTEM
DeQuosaek
Mon Jan 17, 2005 12:33 pm
#208






Maulibaer wrote:





RoadBurner wrote:
I was a smuggler, and one of my smuggler friends tells me saying to come to location A. I ask why, he says we are gonna test something.

So i meet him and some other friends. This was during the multislice exploit period. To make the story short, we experimented with multi slicing. However we were not able to produce it, and failed at double slicing the few pistols we tried. This was in November 2003. I am oblivious to whats going on primarily cuz I have never heard of the multi slice and I really had no idea what was going on.

On January 6th, 2004 I check my RL email and see a message from SOE saying my account is banned. In shock, I check it and I have been banned for multislicing. Ok, I try to fight it. I email customer service, and it goes all the way to Bruce Economy. He said no, but the shocking thing about what he said was that "Our records show you multisliced at least 10 items."

Now that is either A) A lie. or B) Faulty Data.

We ATTEMPTED 3, maybe 4 pistols. And FAILED. And 2 months later I get banned for it? SOE NEVER told us about the exploit, even if it was an exploit to be warned about. I get banned for something as innocent as being part of a failed attempt at testing multislice.

Cal, my old account name is OmicronPersei, if you can do research you can see my emails to CSR, and how they ignored me.




Only one question: Did you /bug it at the time? Then you could have said you only tested it for that, or better you could have sendt a message to a csr and give him the pistols.......

You did it not, so you have done an exploit......



But what you are missing is that he didn't double slice the pistols, so there was nothing to bug. He attempted to and failed. The system was working as intended and he couldn't double slice. So, no bug, no exploit. Maybe they went back and scanned the chat logs to see when anyone mentioned double slicing and went off that info.





Some of my pet peeve bugs:
•Armorsmith protection layers were not converted with the CU.
•Ship Details window does not close when you click "Travel" resulting in the message "You have lost the target. Closing interface."

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