Development Cycle Archive
Thread: Community Relations Follow-up
Bacacuba wrote:
Calandryll_SOE wrote:
(had to delete most recent post due to the 'style' tag use that we are not allowed to use)
(Not quoting the whole thing for space and such)
I'm sure you understand that a great number of us feel like we have heard much of this before, that you all are making steps to make things better and nothing comes of it. And now the clamping down of Moderation on the boards is seen as suspect as you all wanting to rid the boards of the negative voices that seem to be growing in number. Now understand thatI don't believe this is indeed your intent, but that is none the less how it is being viewed and the above posts are quite the testimate to that.
TheCahill makes a good point that CSRs both in game and out of game have done little to improve the view of the 'SOE' experience both in and out of game. Personally I do everything in my power to keep my posts (both positive and negative) on a civil and level headed tone. I understand that not everyone has the same ability or do not care to employ it in their own posts and many of these measures are leveled because of them. Simply put - tread carefully and let your actions speak rather than the words that have become all but hollow promises to date.
I appriciate your communication and the straight forward prose that it has brought to the boards. I know that it will anger and upset some, as they see it as the voice of the 'SOE' that has failed them before. Personally I will attempt to keep an open mind to all incoming Red Names and finding the ability to give existing ones one last second chance.
-- Rayck Freesky
Argh! I thought I had removed those style tags. Sorry about that. And since you mentioned actions speaking louder than words...
Some of you expressed dissapointment that we aren't going to open a General Discussion forum. Well, the team and I had a meeting this morning and came up with a plan to change the message board format to help deal with the "holes" in the board topics. I decided to start a new thread about it.
Message Edited by TheCahill on 01-12-2005 03:54 PM
Why can't you tell lithium (or admins) to enable style tags? It doesn't hurt anything, if we get that one piece of option back does it?
Calandryll_SOE wrote:
Bacacuba wrote:
Calandryll_SOE wrote:
(had to delete most recent post due to the 'style' tag use that we are not allowed to use)
(Not quoting the whole thing for space and such)
I'm sure you understand that a great number of us feel like we have heard much of this before, that you all are making steps to make things better and nothing comes of it. And now the clamping down of Moderation on the boards is seen as suspect as you all wanting to rid the boards of the negative voices that seem to be growing in number. Now understand thatI don't believe this is indeed your intent, but that is none the less how it is being viewed and the above posts are quite the testimate to that.
TheCahill makes a good point that CSRs both in game and out of game have done little to improve the view of the 'SOE' experience both in and out of game. Personally I do everything in my power to keep my posts (both positive and negative) on a civil and level headed tone. I understand that not everyone has the same ability or do not care to employ it in their own posts and many of these measures are leveled because of them. Simply put - tread carefully and let your actions speak rather than the words that have become all but hollow promises to date.
I appriciate your communication and the straight forward prose that it has brought to the boards. I know that it will anger and upset some, as they see it as the voice of the 'SOE' that has failed them before. Personally I will attempt to keep an open mind to all incoming Red Names and finding the ability to give existing ones one last second chance.
-- Rayck Freesky
Argh! I thought I had removed those style tags. Sorry about that. And since you mentioned actions speaking louder than words...
Some of you expressed dissapointment that we aren't going to open a General Discussion forum. Well, the team and I had a meeting this morning and came up with a plan to change the message board format to help deal with the "holes" in the board topics. I decided to start a new thread about it.
Draklaa wrote:
I am thinking the main concern people have is not that they will be banned. I think people are more worried about what is starting to be talked about a bit more than usual...negative (but not, inflammatory, inciteful, etc.) posts being deleted. People are not afraid of marks or warnings...they are worried that they will post a thread staing "I believe X, Y and Z can be improved by..."and it gets deleted to hide what currently stinks in-game.
(this reply is not necessarily directed at the poster I am quoting, but the quote is appropriate)
But really, how many times does he have to say that is not the case before some of the more thick-headed community lets it sink in?
I mean he DID say in his original post (and again in a follow up):
“That doesn’t mean you can’t post constructive criticism”, “To be clear, NOBODY is going to get a mark just for writing criticisms or posting negative feedback.”, “Understand that we are not out to “get” anyone.”, “We WANT your constructive feedback, positive or negative…”.
I am of the thinking that many times people point out the negative aspects of the game in an inflammatory way while calling the developers names and being insulting. Those posts should and will be deleted. If you are going to post a negative comment, do so constructively. Do not rant and rave. Do not call names. Do not insult people. It's really not that difficult to understand. This community has a way of taking a very simple concept and making it much more difficult than it really has to be.
- Notify the public exactly what this means. Tell us that you're going to be so strict that you'll even ban people for using the word teab**.
- Give GarVa, Virrago and anyone other administrator of the forum a private email address and have them put this information in their signatures.
- When punishing people tell them exactly who it was who punished them, the reason, and for how long.
- Have someone at that department who can review the work of the administrators. They are human and will make mistakes - so give us a way of appealing our punishments. I am still in shock that they have continually refused to provide me with contact information for a manager or supervisor.
- Have your people address us as human beings - not as copy/paste machines. As far as I can tell with dealing with the forum admins and CSR's, GarVa is the only actual human being among them. Most simply copy/paste some totally irrelevant information which does not even refer to my question or problem.
well said, tho deleting the truth doesnt make liestruth.
Message Edited by Virrago on 01-12-2005 04:40 PM
Message Edited by TheCahill on 01-12-2005 04:49 PM
DeQuosaek wrote:
But really, how many times does he have to say that is not the case before some of the more thick-headed community lets it sink in?
Trust has to be earned not enforced, honesty has to stand up inspite of the past, and removeing thoes who rember will never remove the stain.
TheCahill wrote:
** flaming/name calling is not the way to get your point across **
well said, tho deleting the truth doesnt makea lie the truth.
Message Edited by Virrago on 01-12-2005 04:40 PM
Message Edited by TheCahill on 01-12-2005 04:47 PM
TheCahill - getting off topic while attacking the devs isn't going to get you nor the community anywhere. While I agree with much of what you said (prior to moderator modifications) it indeed could have been stated in a way that would not have recieved the response it did. It is an example of what we are trying to move away from, the 'flaming/name calling' does nothing to make the developers want to work for us and listen to us. ('nuff said)
/back on topic
The changes for the forums are a great first step in the right direction. It is a welcome sign that things may indeed be starting to change. Remember that is not only what you say, but how you say it and what you don't say that can be a great impact on the community views you. This goes for developers and other community members a like (eyes TheCahill)
-- Rayck Freesky
-AlterEgo- wrote:
Callandryl... if this forum policy is not yet in effect... could you please tell me why my account was banned for 1 weekin-game for saying, "anyone know of any music with any references to teab***ing" on the forum? This ban took place either Friday night or Saturday morning.
you say CS team does nothing to improve SOEs image?
I'd rather say people don't even let them a chance to even try.
I spend hours in General Chat talking with CSRs and what I see, is people who are angry and come in chat to yell at CSR, who btw are not responsible for the mess.
Yes SWG has problems, bugs, crashes and so on, but you could keep it civil...
Most people jump in chat, yell, say they gonna quit and leave the chat...don't tell me it's not true, I can see it every day.
CSRs try to help people when they have the power to, but players come in chat to get immediate help from the CSRs, but the chat isn't there to round the Ticket System. People get angry about it, discuss for hours and flame SOE, CSRs and other players who try to help them.
Maybe the CSR team isn't used at it's best potential, but at the same time, they have to handle whiney kids who can't wait their turn and only know how to flame.
How do you want anyone helps you if you don't even let them?
go in chat for one hour, all CSR will tell you, if you have an ingame problem, send a ticket...and what do people say? oo well better not I will never get help, which is wrong...if CSR can help, they will, but at the same time they are not devs, they can't reprogram the game, nor do things for which they don't have the tools for.
If a CSR tells you to send a ticket, it's not just so you shut up, it's for the good of everyone, you get personal help from a CSR ingame and together you can try to solve the problem or find alternatives.
there is a WORKING system ingame, use it as it's best and stop whining like kids, this is an MMORPG, everyone knows there can be problems, you just have to report bugs and do CONSTRUCTIVE comments or give feedback through the form on the webpage.
Use the Knowledge Base, use tickets and use the bug report and feedback...it's OUR game, do the best out of it...Im not happy with everything, but flaming isn't a solution to get things done...
Have all a happy day
Message Edited by Cotasnoova1 on 01-13-2005 12:14 AM