Creature Handler Archive
Thread: The Publish 19 Bug [Fixed July 1/2]
Hardley wrote:
I'm not gonna blame the DEVs for this fiasco ... it's management that decided to go ahead with the publish even tho' they knew about the bug and knew what a crippling affect it would have. Someone should be called on the carpet for this but it's not the developers. Management set a date for the publish and forced it out on that date. This is why just about every player has come to dread publishes rather thanlook forward tothem! Sony management has yet to learn the number one rule for fantastic customer satisfaction-"Under promise, over deliver". Do that and your customers will ALWAYS besatisfied. Sonyalways does just the opposite - they "Over promise andunder deliver"!
When I first heard this I remember thinking, no way, there is no way SOE would let something this game breaking go live. Wow, was I wrong. This is about as incompetent and unprofessional as a company can get. ANY respect and hope I had in this company has just been lost.
Maybe if we start calling ourselves 'Jedi Creature Handlers' we'll begin to get a little freaking notice around here. This is totally unacceptable!
I will be quite shocked and my faith partially restored if this gets fixed before this weekend. But I'm not gonna hold my breath because we all know how hard they all worked on this recent publish, they will after all need a break with the coming long weekend.
Edit: My apologies for not acknowledging Ko-aIri and all his hard work as our Corr. Many thanks to you Ko-aIri. You tried your best with what you have, that's all anyone can ask!!!
You da Man!Message Edited by solusbellator on 06-29-2005 04:04 PM
Ok we all know the word frustration is a understatement for what CH players are feeling right now and I’ll give SOE the benefit of the doubt that this was a “accident” which they thought they had fixed. But moving forward here, what happens when the problem is fix? Are all pets going to be level 1 and need time for growth again?! I don’t know about the majority of CH’s but I don’t own a single BE pet and as the game stands right now my CH professions is completely useless. If pets need time to grow again that is a huge down time for this class.
What do you say?
Thanks for the info, don't be sad tho it's a major game breaking issue and I bet it will be fixed asap
Ko-aIri wrote:
Hey folks,
As you are all aware, the bug that was reported about pets (including all wild pets, faction pets, droids and some BE pets) being treated as level 1(0) and having 10 health unfortunately has gone Live.
Of course, this makes Creature Handler currently unplayable, even moreso than with the crippling bugs we've suffered from in the past.
The dev team has acknowledged the bug exists, it is not being ignored even though it did not get fixed. As you know, several different teams do work on several different areas each publish, and somehow despite the multiple reports from myself and many others, this bug was never fixed before reaching Live servers, either because of miscommunication or just plain oversight, I don't know.
I made a final plea last night to delay the publish to fix the problem, but once a publish is on deck it's pretty much impossible to stop it.
I'm hoping an immediate hotfix is forthcoming, but I have no official ETA on a fix or anything of that nature.
I encourage you to report the bug in the appropriate thread, and in the meantime if you have another character use it. Don't subject your pets to vitality loss just to prove a point, as some people have been doing.
I'm upset that this happened, and I wish I had the power to fix it but I don't. I'm taking a break from playing until the bug is fixed, as I really can't do much that I want to do without my pets right now. I'll let you know if I hear any further info, and I have requested that a "red name" stop by to talk to us, but I don't know if that will happen or is possible.
Thanks for sticking out the profession, and I'm really sorry about this.
JFreeman wrote:
We had another last-minute-bugfix which so similar to this, that there was some confusion that led to our thinking that fixing that bug resolved this issue.
I don't mean to offer that as an excuse, I just want to explain what happened.
I'm really sorry this made it to Live. We're working on a fix and we'll get it to you as soon as we can.
Well JFreeman, I can say it's really nice of you to give some input on this issue.
As a player I'm really sad but asa customer I do understand you can make mistake, povided you do your best to fix it.
Just know this kind of communication, even if it does not make us happy, is the right move.
You deserves my /tiphat
Deewe
P.S : now get back to work
Kabas wrote:
Ok we all know the word frustration is a understatement for what CH players are feeling right now and I’ll give SOE the benefit of the doubt that this was a “accident” which they thought they had fixed. But moving forward here, what happens when the problem is fix? Are all pets going to be level 1 and need time for growth again?! I don’t know about the majority of CH’s but I don’t own a single BE pet and as the game stands right now my CH professions is completely useless. If pets need time to grow again that is a huge down time for this class.
What do you say?
Thought they had fixed??? What does it take to check to see if it was really fixed ... log on andlook at a pet in your datapad ... how hard is that??? Are you telling me that no one on the team tried that??? That is a crock if they are saying they thought they had it fixed and no one even checked!!! 
/rant off;
/calm self;
JFreeman wrote: We had another last-minute-bugfix which so similar to this, that there was some confusion that led to our thinking that fixing that bug resolved this issue. I don't mean to offer that as an excuse, I just want to explain what happened. I'm really sorry this made it to Live. We're working on a fix and we'll get it to you as soon as we can.
As far as I'm concerned, your appoligy is too little, too late. This should have never gone to the live servers. Your fix should have been tested first. This is an insult to the CH profession, and I hope a Dev gets fired over this.
- Ivoe
Hardley wrote:
Kabas wrote:
Ok we all know the word frustration is a understatement for what CH players are feeling right now and I’ll give SOE the benefit of the doubt that this was a “accident” which they thought they had fixed. But moving forward here, what happens when the problem is fix? Are all pets going to be level 1 and need time for growth again?! I don’t know about the majority of CH’s but I don’t own a single BE pet and as the game stands right now my CH professions is completely useless. If pets need time to grow again that is a huge down time for this class.
What do you say?
Thought they had fixed??? What does it take to check to see if it was really fixed ... log on andlook at a pet in your datapad ... how hard is that??? Are you telling me that no one on the team tried that??? That is a crock if they are saying they thought they had it fixed and no one even checked!!!
/rant off;
/calm self;
Did I forget to mention how frustrated CH’s are?
thanks, Devs... my Master CH/Master Doc is now unplayable.
I just called my credit card company and instituted chargeback procedures against SOE for fraudulent chargeson my card, for this month's fees as they are not providing the services their agreement with the player base states.
you guys just can't get it right, can you??