Community Relations Archive
Thread: Player Selected Best Employee Award Tiggs (/sign)
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sprognak
Fri May 27, 2005 1:54 am
#1
Alright, we all know we're all fond of moaning and begrudging SoE everytime we can't get our SWG fix 
Publish 17 was actually pushed out 30 minutes before schedule in the Dev's attempt to appease a hungry crowd on the forums and chat. Unfortunately as these things happen, servers started crashing pretty fast and chat filled back up.
Tiggs has been present on livechat answering questions and helping out since halfway through the Pub 17 initial update. And she's remained on livechat continuously ever since. She's given ETA's and the ETA's have fallen through, she's said use the forums, and the forums have fallen down. She's been on there for coming close to 24 hours now, and I just want to say a huge
Thankyou
to Tiggs for sticking around and being a great sport though all of it. It couldn't have gone worse for her, yet she's still there giving it her best. CSR's have come and gone with their shifts, but the only person who's been there nonstop is Tiggs.
/wookieehug Tiggs
And thanks again on behalf of the players of SWG. I have no idea how internal employee recognition systems work at SoE, but I vote to make one up and give it to her.
/sign for 'Player Selected Best Employee Award' to go to Tiggs.
Flucka
Fri May 27, 2005 2:08 am
#3
I vote for the guys who did the graphics for this game.
Tis the only bit that works.
Herik
Fri May 27, 2005 2:16 am
#5
I happily sign my name to this, Indeed well done to all the staff for getting the publish up for 30mins ahead of eta, I also know its not your fault that the following downtime had to occur
keep up with the quality work guys!
VPO_Ex_Subscriber
Fri May 27, 2005 2:40 am
#6
Well aint this nice, a love in for the SOe team.
excuse me while i go somewhere quiet and puke.
All they had to do is a 3 hour roll back, dont forget this update wasnt asked for, its content over quality and bottom line they knew theey had problems 20 hours ago and have failed to do the decent and proper thing.
In any other job, thats a "failed", kudos to her for sticking around in the live chat but consistent answers of "we dont know" and " cant tell you" backed up by failure to make deadlines... well sorry tiggs you aint getting employee of the month for that
sprognak
Fri May 27, 2005 2:52 am
#7
VPO_Ex_Subscriber wrote:
Well aint this nice, a love in for the SOe team.
excuse me while i go somewhere quiet and puke.
All they had to do is a 3 hour roll back, dont forget this update wasnt asked for, its content over quality and bottom line they knew theey had problems 20 hours ago and have failed to do the decent and proper thing.
In any other job, thats a "failed", kudos to her for sticking around in the live chat but consistent answers of "we dont know" and " cant tell you" backed up by failure to make deadlines... well sorry tiggs you aint getting employee of the month for that
Been on livechat matey?
3 hour roll back? Yup, right. Tell you what, go play KOTR or something. SWG is a progressing evolving game - that's why we all pay monthly. Things always go wrong in software development and it takes guts to stand up there for 23 hours without sleep and be on the frontline taking tells from angry customers, pacifying the area and giving feedback and answers.
VPO_Ex_Subscriber
Fri May 27, 2005 2:59 am
#8
amazingly it took 3 hours to roll back chimera, so your point is invalid. And have you been on live chat??
let me fill you in with some details of the wonderful customer support.....
Tiggs: I have no new information at this time
Tiggs: In the next hour or so you will see all servers go online but we are going to set them to internal
Tiggs: Internal means that we can access the server but you wont be able to so we can test
Tiggs: Internal means that we can access the server but you wont be able to so we can test
Tiggs: I have updated the announcements
Tiggs: No ETA Superman
Tiggs: No ETA on the testing folks just like I wont give you an eta on when they will be public. When I get final word you will be the first to know
Tiggs: No extra day of respec
Tiggs: No extra day of respec
Tiggs: Your characters will look like naked babies that is normal when they are internal
Tiggs: yes we have lots of coffee brewing
Tiggs: i need afk a moment folks
Tiggs: people walked in to talk to me
Tiggs: yes we have lots of coffee brewing
Tiggs: i need afk a moment folks
Tiggs: people walked in to talk to me
real pearls of wisdom
other than that, hmmmm BS detector indicates you dont know what your talking about, either that or youve taken it directly from a SOE press release.. This is their own fault, they FORCED this patch through, and now pride or ignorance has kept the game down for 24 hours.
so the secret is to keep banging the rocks together
sprognak
Fri May 27, 2005 3:03 am
#9
VPO_Ex_Subscriber wrote:
amazingly it took 3 hours to roll back chimera, so your point is invalid. And have you been on live chat??
let me fill you in with some details of the wonderful customer support.....
Tiggs: I have no new information at this time
Tiggs: In the next hour or so you will see all servers go online but we are going to set them to internal
Tiggs: Internal means that we can access the server but you wont be able to so we can test
Tiggs: I have updated the announcements
Tiggs: No ETA Superman
Tiggs: No ETA on the testing folks just like I wont give you an eta on when they will be public. When I get final word you will be the first to know
Tiggs: No extra day of respec
Tiggs: Your characters will look like naked babies that is normal when they are internal
Tiggs: yes we have lots of coffee brewing
Tiggs: i need afk a moment folks
Tiggs: people walked in to talk to me
real pearls of wisdom
other than that, hmmmm BS detector indicates you dont know what your talking about, either that or youve taken it directly from a SOE press release.. This is their own fault, they FORCED this patch through, and now pride or ignorance has kept the game down for 24 hours.
so the secret is to keep banging the rocks together
Yes, I've actuallyhad chat recording for 20 out of the 23 hours the update took. I can sit here and argue with you, but I can tell from the style of your post, you're not worth the effort. Servers are back up, so go get your fix. Leave the space here for those who want to show some appreciation.
wcmi92
Fri May 27, 2005 4:44 am
#11
/props Tiggs
for staying up all night, that was above and beyond the call of duty.
/forcechoke Devs
I find their lack of quality control disturbing.
for staying up all night, that was above and beyond the call of duty.
/forcechoke Devs
I find their lack of quality control disturbing.
Message Edited by wcmi92 on 05-27-2005 07:45 AM
WolfusDecimus
Fri May 27, 2005 9:08 am
#12
Sorry, Been in customer service for 20 years.
I started off appreciating Tiggs, over time just felt patronised. Fed up with set phrases and not being listened to. I am not sure Tiggs even exists. Could be a bot for all I have seen recently. All my friends are leaving as their subs run out. The major reason is poor customer service.
@tiggs, remove the comment about how good you are at your job. It is no longer funny. Infact. it's offensive.
Chim-Nuc
Fri May 27, 2005 9:39 am
#13
/sign 
********************
Nuc
Master Doc
********************
Nuc'
Jedi Padawan
********************
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