Community Relations Archive
Thread: Devs playing tricks on the community
Tiggs wrote:
Crizis wrote:
Just did, look up. Tiggs is the community rep, and should not be talking in terms of one person, but company performance and service. I don't give a hoot about one individual and their altruistic endeavors, but how the company is providing service to the customers. That should be what Tiggs, in her role, should reply to and address, but go figure. This is SWG and SOE, after all.
Oscia wrote:
Tiggs wrote:
Ackehece has it somewhat correct. It was a holiday weekend and my family and I volunteeredto help place displaced people from the hurricane into apartments/homes so they could get started on their new lives.
Ackehece wrote:
DiggyNO wrote:
This was the last post by a DevTracker-eligble person, which was three days ago.
So I wonder:
- Have Tiggs finally been sacked for wasting time on silly board games and lame ol'jokes?
- Have the developers decided to simply focus on their work with the game? (HAAAAAAAH)
- What the hell is up?
It worries me. And I miss Thunderheart's completely non-community-concerning posts, going "Yep", "I think so" and the like.
Message Edited by DiggyNO on 09-06-2005 01:43 PM
Consider this ^_^ it was a three day weekend and most of them are off work. Do you do work from home? Tiggs does alot and this weekend she decided to take time with family rather then do work for free... who would have thought, hmmm.
Now how could you argue with that
Well Crizis, the original poster addressed me in his first post (Have Tiggs finally been sacked for wasting time on silly board games and lame ol'jokes? ) So I thought I would reply.
We had on-call people standing by if there was an interruption to the game servers. At that time a post would have been made regarding the status.
That's nice of you Tiggs but I thought That you were located in San Diego, or is that just the call center?
Texas has gone way overboard in helping everyone, I'm pretty amazed. It started with Houston and just sorta branched out. Apparently they've got refugees even in my families little podunk town in the middle of BFE Texas. We've got quite a few here in Florida too. Got a couple of friends who are here in Florida and I honestly hope they do not return. I lived there for 13 years and That city was always the pits. 30-40% poor people, tons of crime, corrupt politicians. NOPD is probably the most corrupt police force in the country right now. Horrid school systems. heh. Just terrible.
I hope none of them go back. They'll all be better off being absorbed by other cities.
I suggest if you make donations you put it down for people who are restarting their lives in other cities. New Orleans should not be rebuilt, not like it was, but it will be. And the same thing will happen again.
Message Edited by Grunzer on 09-07-2005 05:58 AM
Message Edited by Grunzer on 09-07-2005 05:58 AM
Crizis wrote:
You don't have to, but I am responsible for strategic planning, marketing, I.T., finance, and facilities. It is what it is. What I get a mild kick out of is people who assume that everyone they're talking to is a kid.
Turd_Ferguson523 wrote:
Crizis wrote:
EvilOfTdawg wrote:
Maybe you should look closer. I specifically remember a thread being started stated that CS Relations would be inactive this weekend. Developers and Community Relations(Tiggs/TH) are always off during the weekends. Pattern recognition was taught in elementary school and throughout highschool. See if you can enroll. I really hope your gameplay was ruined. For claiming that you've worked retail you sure don't seem to know how things really work when it comes to customer service. Some companies chose to respect their employees. I'm sure you're a kiss-ass manager in the company you work for and that's the only way you've advanced. I've seen it too many times.
Come now. Executive V.P. of a bank. I take escalated service issues, and respond with excellent service. I never addressed one individual, nor Developers or Community Relations persons. My responses were directed, from personal impact that I'm sure has to reflect on many gamers that day, to the service levels demonstrated by SOE on that day, which were none to speak of.
As I've said, while waiting I searched for Announcements, and then searched for any more obscure Dev posts, and found none.
Some companies recognize the industry they're in, provide excellent service to their customers, and prioritize customer service (particularly in a service-oriented industries.)
Your assumptions lack merit or understanding, and are generally hateful. Have a nice day.
I get a mild kick out of guys such as this that, when their job comes into question, it always entails some high end position with no way to back up the claims. Not saying I do or do not believe. Just that its always convenient.
LOL... thanks for the hate. I do just fine thanks, which is how I got where I am today, of course. How bout you?
Beswa wrote:
lol, god help your company as you seem to be spending all your time filling up the boards with crap, rather than actually working, ........ or wait a minute, were you writing all these posts while on a holiday weekend?
[...]If there is going to be a reduction in number of people available to service the community for a holiday weekend, the least I would expect would be a post saying the following:
"Due to the holiday weekend, our CSR staff will be running at low levels. Please be patient with with any tickets submitted as our staff will be working through them as quickly as possible."
[...]
Now, hmm... *thinking hard* how should i tell you... i'll try like this:
I am from Europe and not from the US so there were no vacations here.Simply by reading the forums and a posting of Tiggs, i was well aware of the situation, that there was a free day and that staff might be shorter.
There are many things going wrong in DEv-Customer communication here, but the issue at hand here rather points towards some problems in keeping track on the Devs announcements and not on communication offered by Tiggs.
Virrago wrote:
Actually on the SWG web page www.starwarsgalaxies.com in the news item about the hurricane it stats this: Additionally, for our 13,000+ players actually in the affected areas, we will be suspending billing until such time as they are able to play again. In addition, any items or structures in any of our games, which decay over time, will be preserved until the user's next login.
Gelo2 wrote:
But I bet SOE & Sony is still charging people without homes or computers the monthly fees for accounts. Seeing how they have no computer to even log on and put them on hold.
i, for one, would like to applaud SOE for this. this isn't something that they had to do. but by doing this, it helps show that you guys do indeed care about the community. i am not in the effected area, but would like to tip my hat to you guys. that is a class-act thing to do.
Virrago wrote:
Actually on the SWG web page www.starwarsgalaxies.com in the news item about the hurricane it stats this: Additionally, for our 13,000+ players actually in the affected areas, we will be suspending billing until such time as they are able to play again. In addition, any items or structures in any of our games, which decay over time, will be preserved until the user's next login.
Gelo2 wrote:
But I bet SOE & Sony is still charging people without homes or computers the monthly fees for accounts. Seeing how they have no computer to even log on and put them on hold.
Suspend billing, as in, if they had 4 months left on their account, the next time they log in, they'll get 4 months left on their account? Or when they log in 3 months from now, they will have 1 month left on their account?
Or in another example, if they had 2 months left on their account, and they log in 3 months from now, will they have to renew at that time, or will they have 2 months left on their account from that time forward?
As in - stopping the clock - or just deferring the next renewal beyond the normal experation, which is really no benefit to many players who are not online otherwise using their account due to Katrina.
Either way, it will help some, if not all of those in affected areas, so that's nice of the SOE corporation to give something to the affected community in this instance.
Message Edited by Crizis on 09-07-2005 03:48 PM
Ackehece has it somewhat correct. It was a holiday weekend and my family and I volunteered to help place displaced people from the hurricane into apartments/homes so they could get started on their new lives.
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But I bet SOE & Sony is still charging people without homes or computers the monthly fees for accounts.
Seeing how they have no computer to even log on and put them on hold.
First Tiggs, wonderful actions there, you are a true human in every sense of the word. We need more like you. 
To all you whinners, OMG 3 days over a 3 day weekend, God Forbide the Devs actually saw Sunlight! OH THE HORROR, 3 days without normal levels of server traffic!!! The SWG will crumble and die! <----sounds foolish doesnt it. Your willing to let Tiggs take a day or so off to help disaster victums but no one else can unglue themselves from their chairs in front of that dang computer! Obviously those of you who are whinning have never worked a day in your lives, people do actually live outside their work and this game.
I know is a horrifying shock, they are not here to wipe your nose of you day in and day out...OH THE HUMANITY!
Get a Job....better yet, give these devs a break, its is painfully obvious that you have no concept on the level of time consumption it takes to run a single server let alone a multi-server interface with real time interactive imput changes from not programers (ie the players) on a minute to minute basis, and then coordinating the updating and saving of a single player character, let alone several thousand. Or the programing and pain staking care and devotion the programers and graphic artist interface specialist took just to make you pistol look, sound and seem real and to hit the right target, and thats just a single aspect of this game.
They burn the candle at both ends for us even if you dont like the out come of it, and what do they get for really family shattering hours at the computer for us? Complete and total contempt and disrespect for their efforts.
Like I said before and I am saying it now, SWG your bottle fed by these devs, go play any other online game, bieoch and moan like this, I assure you, you'll be looking for another game to play, because those other games will ban you, 1/2 the crap you put these devs through, you dont have a clue just how good we have it here in SWG, trust me...our devs are saints compared.
To Tiggs, the CSRs, and the Devs, I would like to apologize for my fellow players inconsiderations.
Backheart wrote:
First Tiggs, wonderful actions there, you are a true human in every sense of the word. We need more like you.
LOL,leave business and customer service discussions to grown ups.
P.S. it isn't about devs and days off, its about scheduling customer service coverageamong a pool of resources, of which staffing for the week and staggered labor hours are scheduled appropriately to deliver service during peak-to-low levels. I don't have the server stats in front of me, but SOE does, and I'm going to guess that overa holiday,service expectations are stronger than normal, and not warranting a day off for the entire service team at the same time. Just an educated guess 
Tiggs,
Someone stole your sig and put it on their truck--I saw it yesterday.