Community Relations Archive
Thread: Tiggs: Howcome ? question from infinity players.
Ekymer
Fri Oct 28, 2005 11:45 am
#40
darkk1138 wrote:
Tiggs wrote:
Swanheart wrote:
Tiggs wrote:
mort666 wrote:
Tiggs wrote:
Information is passed on as it is had as many of you know that were in the launchpad chat last night. When there is no ETA it is simply because they don't know how long it will take. Sometimes it is hard for the engineers to give us an estimate on how long it will take to get a server back in service.
Is there any other information that you can give us like what is the problem, if this going to have an impact such as rollback or the like? This is looking quite serious if everything has been down for what is looking like over 15 hours of downtime.
No idea on a roll back yet at this time. Once we get more information I will update you.
Man i got such a bad feeling about this, we spent all day yesterday completing the hardest quests on mustafar until the server went down in the middle of the night.
There better not be any roll backs or warps that make me lose the completed quests so far and the loot/quest items i was able to acquire last night.
And just when i was about to write a nice thread about how well SOE introduced the expansion this time and how well everything has been working...
The maintenance that is going on has nothing to do with the expansion. =(
mind telling us what it is then? I'm rather angry about the fact that we get no clue what's up and when we can play again than the downtime itself.
QFE
jihn
Fri Oct 28, 2005 11:56 am
#41
Tiggs wrote:
Yomigaere wrote:
Endjinneer wrote:
after 15 hours theres still no ETA all we get is "as soon as we get more information we will pass it on"
i cant believe a company like Sony cannot goive more info out after 15 hours of downtime
It Beggers Belief!
You make a good point...
In all reality, I doubt anyone was working on your server, and the problem is just now being addressed most likely. I think its the PST team that also deals with the Euro servers, and it was after the normal workday when they took your server down.
But correct me if I’m wrong Tiggs!Message Edited by Yomigaere on 10-28-2005 09:05 AM
We have had people working on this all night and today.
you better go after em hamphsters and threatnin em with gettin BBQ'd if they dont get their arses moovin. Not to mention im gona go steal all your socks and sniff em! MUHAHAHAH!
ClopagaO
Fri Oct 28, 2005 11:57 am
#42
Tiggs - can you do us a favour - ask one of the engineers what the problem is and tell US! - Even if they don't know yet, tell us that.
I also know (from many years experience) that there is always an ETA - whether it's met or not, there is always an ETA
I also know (from many years experience) that there is always an ETA - whether it's met or not, there is always an ETA
Vendrad
Fri Oct 28, 2005 2:11 pm
#43
S0ldad0 wrote:
tell us what happened....this will stop the ranting and flaming...
Groundbreaking news... Here is what happened: Click Me
Xarox_Soulfire
Fri Oct 28, 2005 2:45 pm
#44
/sigh
Tiggs, seriously now. Lets say you go into a shop and buy a nice shirt. When you come home, you find a hole in it. What do you do?
Logically you go back to the store and either get your money back or replace the shirt for a new one.
Point is, paying for something that has become broken should result in some reimbursment for in this case, lost gaming time since we are paying for it.
This is not an attack against you Tiggs. I understand that you have nothing to do with this. But, you are the information individual. Isn't there some way you can go talk to people or however that works and get us some information about making this up to us?
I'm not asking for any money back or anything like that. But as I mentioned in an earlier post, double xp or whatever those that are bosses and decition makers on this subject can come up with.
I hope you bought the costumes for your kids since this seems to be a long day for you!
Tiggs, seriously now. Lets say you go into a shop and buy a nice shirt. When you come home, you find a hole in it. What do you do?
Logically you go back to the store and either get your money back or replace the shirt for a new one.
Point is, paying for something that has become broken should result in some reimbursment for in this case, lost gaming time since we are paying for it.
This is not an attack against you Tiggs. I understand that you have nothing to do with this. But, you are the information individual. Isn't there some way you can go talk to people or however that works and get us some information about making this up to us?
I'm not asking for any money back or anything like that. But as I mentioned in an earlier post, double xp or whatever those that are bosses and decition makers on this subject can come up with.
I hope you bought the costumes for your kids since this seems to be a long day for you!
LoafMeat
Fri Oct 28, 2005 4:03 pm
#45
Well, it is no surprise that there are tons of rumors/theories starting to erupt in the community.
The informations management is just so little, that nooone can be satisfied with this.
We know that it is a emergency maintenance (First appeared 22 hours ago now).
But we dont know what is happening. And it can not be so hard to pick a call to europe and get those engineers tell an answer or a rresponse what they are doing. Even if they dont know what it is it would be more satisifying to let us know. We are the players, we can adept.
Ekymer
Fri Oct 28, 2005 4:06 pm
#46
heh, i just pm´ed a CSR if SOE hasn´t payed the euro Data Center and so they took the server off, he said Yes in chat, dunno if it was in regards to my question tho
Equus-Obidos
Fri Oct 28, 2005 9:17 pm
#47
Alternatively, you can contact one of our national Customer Information Centers:
Sony United Kingdom Ltd
National Operations Centre
Pipers Way, Thatcham
RG19 4LZ Berkshire, England
tel.: +44 8705 111999, fax: +44 1635 875250
Email: [email protected]
Xarox_Soulfire
Sat Oct 29, 2005 12:00 am
#48
Getting late aswell... 3 hours to midnight CET, and the end of the day for most even though it's friday...
The game has been down since 3.30am - 4am ish... This is exactly a whole day gone for europeans...
Very sad
The game has been down since 3.30am - 4am ish... This is exactly a whole day gone for europeans...
Very sad
Message Edited by Xarox_Soulfire on 10-28-2005 09:01 PM
Cryogenetic
Sat Oct 29, 2005 12:01 am
#49
Not Tiggs fault....i blame the darn engineers as it seems they dont know wat they are doing!
/hugs Tiggs...you still the best hun! 
Tiggs
Sat Oct 29, 2005 12:13 am
#51
WolfusDecimus wrote:
The maintenance that is going on has nothing to do with the expansion. =(
Tiggs, thank you for some kind of answer. However if it is Maintenance it is planned and should be properly scoped in terms of man hours, if only to budget for your human resoource. You should know howlongmaintenance will take. This appears as if it is NOT maintenancebut you are responding to an unplanned issue. Issue resolution I can understand being open ended. However, this is no excuse for not having a DR (Disaster Recovery)plan.
This is an emergency maintenance that is on-going as stated on Launchpad and the announcements section of the forums.
Tiggs
Sat Oct 29, 2005 12:14 am
#52
Ekymer wrote:
Tiggs: We are NOT closing the euro servers permanently
Correct, we are NOT closing the Euro servers down. It is just an emergency maintenance that is taking place.