Community Relations Archive
Thread: Character Transfer to All Access subscription concerns
Hey Tiggs - have you had any response to my issue yet?
It has been 5 days since I emailed swgsupport regarding this and still no reply - not even an automated confirmation they received the email and I assume from the lack of PM's you havent had feedback either.
After no response to my email or forum post I decided to call customer service directly and try to get a response.
Basically I was told that transferring account keys over to All Access is still not possible and unlikely to be in the near future and that my only option is to have my accounts banned and new account keys reissued to be used to add SWG to my current All Access subscriptions. So I lose all my characters, my character names, quest status, my FS status, my account length of service (for future vet rewards) etc etc etc.
I amstunned to be honest and really upset that I am going to have to give this game up. The way I feel right now I want to quit SOE altogether which means cancelling my two All Access acounts and giving up EQ and EQ2 as well. Priorities really are focused on selling more software packs and bringing new customers in to the game and not one concern is given to the long term loyal veteran players.
I suppose I will be expressing my opion through my wallet and cancelling my accounts.
Good luck to you all and enjoy your gaming.
Mil
Message Edited by Crooth on 06-14-2005 10:15 AM
i would agree to the waiting part .. but i have been waiting since feb for some sort of resolution ...
i even opted to have them ban one of my accounts and re issue the keys and i would just start over (since the newb part of the game is most of the fun) just to have them tell me that they can no longer do that either .. and i would just have to wait for news...
i contacted lucasarts, soe ... heh just about every number you could call or email address you could send something to i did ...
sirsri wrote:
All you need is a character transfer service with items, which can't be that hard to do, move them all to one account then delete the other account.
The details I suppose are nitpicky things like how much you charge for it etc...(currently 30 bucks but that also deletes all your items I think... does the character transfer from one account to another actually delete items if you stay on the same server?). I just wouldn't charge for it in this sort of case. Not that you should be charging anything for an itemless transfer in the first place (when you can't move jedi), its not like non jedi characters are worth anything really anyway, its the items that matter. Everything else can be regrinded in a few hours with enough cash, which is x-server traded constantly whether that is intended or nto.
If you really want to handle it on a case by case basis you create a character on the preferred accoutn name (new char name... append an x in good old soe style), use a CSR character builder/blue frog type thing to level up to identical skills, and manually move all items over. There isn't a lot in game that isn't tradeable so that shouldn't be hard, a nuissance to be sure, but not all that hard, delete the old character, rename the new one by removing the x.
There doesn't seem to be much benefit in trying to maintain a database around around say credit card numbers rather than account names, so move it all to one account name. That or entirely rebuild your database around some new unique ID information.
Any other system is complicated and likely to cause problem ah la world of warcrafts billing people 13 times in the first month and such.
I agree as is this is pointless feature you are better off selling all your stuff then transfer the credits to another server.
Milandriel wrote:
After no response to my email or forum post I decided to call customer service directly and try to get a response.
Basically I was told that transferring account keys over to All Access is still not possible and unlikely to be in the near future and that my only option is to have my accounts banned and new account keys reissued to be used to add SWG to my current All Access subscriptions. So I lose all my characters, my character names, quest status, my FS status, my account length of service (for future vet rewards) etc etc etc.
I am stunned to be honest and really upset that I am going to have to give this game up. The way I feel right now I want to quit SOE altogether which means cancelling my two All Access acounts and giving up EQ and EQ2 as well. Priorities really are focused on selling more software packs and bringing new customers in to the game and not one concern is given to the long term loyal veteran players.
I suppose I will be expressing my opion through my wallet and cancelling my accounts.
Good luck to you all and enjoy your gaming.
Mil
Let me show you the only thing they listen to :
https://store.station.sony.com/subscriptions/subscription.jsp
You know what to click
Message Edited by Phhantom on 06-16-2005 01:44 PM
Tiggs wrote:
All I have for you is the team in SD that works on this is still working on a way to resolve the problems with it. =( Sorry folks!
That nice and all but it still doesn't change the fact that your most loyal customers who have been with SWG the longest are being OVERCHARGED, simply because we created our multiple accounts along time before station access was made availible. So In my case i'm paying $45 a month for a service thatreally only cost $30. That's like picking up a 6 pack at the grocery priced at $8.49 and being charged $12 at the check out counter, yeah right. Time to go dig through my credit card statements because you people owe me money or credit to my account for the months that you've been OVERCHARGING for your service.
Jucat you are wrong, when you signed up during release for EQ, EQ2 SWG any of them you get the option to add to your current station name! As long as it is not the same game. I read it when I signed up. Why didn't you?