Community Relations Archive
Thread: We want to talk with Tiggs/Garva's Superior
Ramblen wrote:
/signed
Nice anology, I couldnt agree more with what you said.
Bravo
The Sony CS Charter
Sony is strongly comitted to being the trusted partner for our customers worldwide in the broadband age.
- We will listen carefully to customers' voices
- We will provide unique and high quality products and services
- We will strive to earn customers' trust
- We will actively promote customer satisfaction to meet customers' needs and realize dreams
- We will continue to pursue corporate activities that will contribute to and harmonious with society
This is not a flame:
I am sure Sony has each of its employees sign something every year that says they have read though the companies corporate guidelines and procedures. Basically by signing such you are stating that if you fail to follow what is in the corporate hand book you may be terminated. Now I would almost bet that the Charter above is in that handbook or in the elctronic training material that employees sign/electronically sign. Tiggs/Garva/Smedly I would suggest that you all "stepback" from the game and analyze your business priorities and current practices.
Leiurus
virtuoso321 wrote:
PM them. If you are polite and civilized they will respond. I you r a whiner...well no.
Not true. I PM'd Tiggs with an extremely polite message and have received zip, nothing, nada. I am too tired and too old to deal with the childish ways of these devs with their philosophy of run and hide with their tales in the air. Only answering ifa cookie isput in their face. We have a major stealth change that affects all melee profs, not just Jedi,and we have a really major issue that affects just about every crafter for which they will not even acknowledge its existance.
I was trying to get a copy of their mission statement althougth the one above is good enough...
Seems like a D- score on all fronts..if not worse...
D
- First some things are not easily fixed or changed.
- Second, for the things that are easily fixed, they still need to be done in priority, they have an order they are working on. Coding changes is a lot harder then adding pickle to your burger.
- What may make you unhappy makes others happy. The CU made a lot of people unhappy, yet it made just as many if not more people happy. Burger King isn't going to take the pickle off somebody elses burger just to add it to yours.
I do agree that good customer relations is critical, more communication is certainly needed. However, good customer relations doesn't always involve giving each individual what they want.
Straker_Atrella wrote:
The problem is that running a MMRPG is not like customer service in other areas.
- First some things are not easily fixed or changed.
- Second, for the things that are easily fixed, they still need to be done in priority, they have an order they are working on. Coding changes is a lot harder then adding pickle to your burger.
- What may make you unhappy makes others happy. The CU made a lot of people unhappy, yet it made just as many if not more people happy. Burger King isn't going to take the pickle off somebody elses burger just to add it to yours.
I do agree that good customer relations is critical, more communication is certainly needed. However, good customer relations doesn't always involve giving each individual what they want.
The Devs are suppopse to be professionals at coding. If it were a bunch of college kids taking a computer class I would understand a delay on the fixes, and the time spent coding to be much more difficult. The people working at burger king are working at their education level. I would hope the devs are too. If not they should consider burger king. And to your adding a pickle to someone else's buger, maybe the people who don'twant the pickle should speak up....
These are not things individuals want OBVIOUSLY it is things the community wants seen by posts in the forums. That is the purpose of these forums, to get information, and to see what the COMMUNITY wants. However what the community wants, it is not getting. It is getting what no one asked for though. Enough said.