Community Relations Archive

Thread: John Smedley's Letter to the Community: April 7th, 2005

Lomier
Mon Apr 11, 2005 11:10 pm
#183




Wow,this letter was the icing on the cakeover the entire controversy known as the "combat upgrade". Personally, I am just about done with SOE. I have had my posts flamed by "CU" fanboys who can't see the big pictureas well as hadmy commentscensored by SOE since theywere less then positive about themand their precious"CU".


Anyway, here is something interesting...


Having been watching the recent polls I decided to do a little research. Thereare somewhere between200,000 to 250,000 accounts signed up for SWG. The most people/accounts who have participated in these polls is about 1500 from what I have seen so far. If every response on the poll was negative and they did indeed cancel their accounts SOE would still have 198,500 to 248,500 accounts still activewhich would equate out to hardley anyimpact at all to SOE's profits. This would explain the lack of any serious concernbySOEover the issues that have been brought up here in the forums.


The polls have verifiedthat a verylarge percentage of players don't even care enough to come to the forums to express their concerns or desires for the game. This mayindicatethat most will just go with whatever SOE decides is best for them. Quite sad really that so many people seemto be out of touch with whats going on.


It will be interesting to see what happens soon after the "CU" is force fed to everyone on the live servers. Will the silent majority reject SOE's mutant Everquest version of SWG or will they simply acceptwhatever is dishedout to them? We will have to wait and see but I would hope that the rebellion against the "CU" is not quiteover yet!

Message Edited by Lomier on 04-11-2005 11:22 PM

RedDestinyCC
Mon Apr 11, 2005 11:15 pm
#184

At least SOE_Calandryll had the ethics to leave, taking the initiative to move to Middle Earth Online, rather than stick around here and peddle misinformation and miscommunication to the community. It didn't take him long to see enough to make him run off. Bravo the ethics of a Community Relations Representative.


All you SOE pawns do realize that you too can find other work where you can respect yourselves and enjoy what you do, right?
DancingRhodian
Mon Apr 11, 2005 11:21 pm
#185






Tiggs wrote:



The "Combat Upgrade" is now live on the SWG test server, and it's getting very positive feedback from the SWG playerbase.


We're enjoying the present and looking toward a very bright future for SOE and the online games industry, (notthe players, note)and I wanted you to know that we truly appreciate your support and feedback, and we're listening! We're here to entertain you.


Thanks,


John Smedley







Bah, bah, bah, and bah!


We had a VP of Marketing once that promoted a change of product line that took away some options, gave others (linked to fees,) and charged more, and led the promo with "Great News!" The resulting customer outrage were more driven to the "Great News!" message than the changes to the products themselves.


That VP, for that and othersimilaractions lackingbusinesssense,was soon out on the street, as should be this SOE team, for this quoted comment, and for the utter mismanagement of this SWG project from the outset, up to and including destroying our game absent players' desire to do so, and handing us a foreign game with destroyed crafting professions, all new and foreign combat professions, all new and foreign interfaces, and all new and foreign looks, sounds, and actions. Its a different game. We didn't ask for a different game. It's not a CU, its a revamp of the game itself, and its not "Great News!"


Message Edited by DancingRhodian on 04-12-2005 01:26 AM



------------------------
After taking a new toon thru Legacy to level 64, and another CL80 to CL90, I've concluded that this game is bereft of value, and no MMORPG can survive so many role and economic devestations.
dehumaniz
Tue Apr 12, 2005 12:49 am
#186

Eh, cant make an omlette without breaking a few eggs. Some people like the changes on test.
Sehera
Tue Apr 12, 2005 12:56 am
#187

John Smedley's Letter to the Community: April 7th 2005
In his April letter to the community, President of Sony Online Entertainment John Smedley discusses an ongoing dialogue with players, new ideas, and recent additions. Join the discussion.


erm... *cough*... sounds to me like he is talking about some "very positive feedback" hes getting, not discussing an ongoing dialogue...


you see, dialogue means, we are talking with you, and your talking with us... To date we have no response from you about the major points which bug us:

These are:

Level System:

http://forums.station.sony.com/swg/board/message?board.id=TestCenter&message.id=128481

http://forums.station.sony.com/swg/board/message?board.id=TestCenter&message.id=124560

Icons:

http://forums.station.sony.com/swg/board/message?board.id=TestCenter&message.id=123473

Armorsmiths:

http://forums.station.sony.com/swg/board/message?board.id=armorsmith&message.id=79574

http://forums.station.sony.com/swg/board/message?board.id=armorsmith&message.id=80550


Just give some example to you whats going on. Now, if you want some dialogue at least state some view on some of these topics in the approiate posts. We dont need specific solutions, we just want to know if your going to adress these, or if you just kiss your vets goodbye...



--------------------------
Scientist
--------------------------

Satisfied Customer -----------------------------------------|---- Cancelling Accounts
Meuw
Tue Apr 12, 2005 1:27 am
#188


In Austin, our Star Wars Galaxies™ team is focused on a big change to the game's combat system. The "Combat Upgrade" is now live on the SWG test server, and it's getting very positive feedback from the SWG playerbase. The team is also putting the finishing touches on Star Wars Galaxies™: Episode III Rage of the Wookies™, which launches in less than a month. The SWG playerbase is very strong, and we're continuing to put a lot of effort into making Star Wars Galaxies™ even better and adding new content all the time. The latest expansion pack adds Episode III content into the universe -- something our SWG players were asking for!



Look I will just get mad ans start screaming and I do enough of that on the CH boards (come by and see, I am fmaous now) so I will keep it short and sweet.


First we get one paragraph that says nothing other than they knew they had at least mention us.


Second (yellow text) I don't even have to say anything about this do I? It is a blatant out and out LIE. And we have the posts here to prove it. Darth Smedley is blowing smoke up our........Connection Interrupted




------------------------------------------------------------------------------------
Recently tamed my first Bothan Bola Carbine(this pet actually works)
Bria-Meuw-retired MCH, MCM, MBH
Bria-Mackarel Joe-MAS, MT, MA
Keito
Tue Apr 12, 2005 1:49 am
#189

Well.. after quite a few posts in about every forum on the combat upgrade and many suggestions, I will try to sum up some things here:

1) To those ppl who say we dont offer tangible examples:
a)YES, the ham system is better now (as long as harder mobs dont depend on big amounts of it)
b)YES, proffessions are better now (apart from some like armorsmith/commando(rename him heavy weapons specialist)
c) NO, 90% of the ppl dont like lvls, especially lvl multipliers, or small furry creatures with 50 lvls and insane damages
d) NO, 90% of the ppl dont like forced certifications, and armors/weapons that will slip of ur body cause they just know u cant use them properly. - yes balance may be better, but NO this game is not some kiddy arcade cartoony game, balance could be good if they just used previous system with some adjustments.
e) I could live with cartoony icons (even if i dont like them) but i think thats not a major issue.

As for ppl in this forum not representing the community.. OF COURSE they do.. I have played in TC (commando/fencer), and i have talked around with tons of ppl on live (infinity) and NO one likes these new changes.. only reason why ppl are sticking around is cause of time/soul investment in this game. \

I hope the overwhelming amount of negative feedback here will wake up someone..

if i quit, it will mainly be as a means to be heared.. even 2 specific devs i have talked to in tc5 (will not mention names) think lvl system sucks!! and they say they are not responsible..! who is?

I really hope much of this is fixed, i remember how awestruck i was with many of the features of this game when i first joined.. and how most of it is going away now..

tnx for hearing an old player out..



Sanity is for the weak
FlexmanUK
Tue Apr 12, 2005 3:04 am
#190

The SWG feedback questionnaire pop-up only has numbers 1 thru 5 so it's impossible to give anything BUT positive feedback



Can I write a letter back?







Castile Deacon
Mayor Orion Outpost - Tatooine
biggabamafanof
Tue Apr 12, 2005 3:27 am
#191

D8alus wrote:


In Austin, our Star Wars Galaxies™ team is focused on a big change to the game's combat system. The "Combat Upgrade" is now live on the SWG test server, and it's getting very positive feedback from the SWG playerbase. The team is also putting the finishing touches on Star Wars Galaxies™: Episode III Rage of the Wookies™, which launches in less than a month. The SWG playerbase is very strong, and we're continuing to put a lot of effort into making Star Wars Galaxies™ even better and adding new content all the time. The latest expansion pack adds Episode III content into the universe -- something our SWG players were asking for!




Ok, this paragraph right here is almost enough to cause me to withdraw my subscription from SOE games and never purchase another SOE product. Someone needs to tell the higher ups to pull their heads out of their asses and start LISTENING to their community. Stop lying to us, stoplying about us, START addressing our concerns and STOP ignoring us.





AMEN! AMEN! AMEN! There is little to no positive feedback for the CU. As a matter of fact it is so screwed up it should be scrapped! Someone tell this clueless president the TRUTH before he ends up looking like a jerk again.



Atwaw
TKM and Master Pistoleer - Pre CU
Post CU - MBH and Master Rifleman.
Post NGE - Account Canceled due to poor game design!
Fingerofthrawn
Tue Apr 12, 2005 4:10 am
#192


In Austin, our Star Wars Galaxies™ team is focused on a big change to the game's combat system. The "Combat Upgrade" is now live on the SWG test server, and it's getting very positive feedback from the SWG playerbase. The team is also putting the finishing touches on Star Wars Galaxies™: Episode III Rage of the Wookies™, which launches in less than a month. The SWG playerbase is very strong, and we're continuing to put a lot of effort into making Star Wars Galaxies™ even better and adding new content all the time. The latest expansion pack adds Episode III content into the universe -- something our SWG players were asking for!


There's also a lot of action on EverQuest. We're consolidating many of the servers to keep the game an exciting place to be, and we are investing a lot of time and effort in making this game an even better experience for its many fans. EverQuest just had its 6th anniversary on March 16th. It's very gratifying to see such a strong demand for this game, but when you look at how much of an impact EverQuest has had on so many people's lives  not to mention the entire industry  it's not very surprising. We continue to hear remarkable stories of how people are touched by the game. In fact, we just had a player name her daughter Firiona!






Ok, I just wanted to highlight the part with EQas an example of an interesting contradiction: If EQ is "so strong" why exactly are they consolidating servers? Hmmmm


Kinda makes me wonder about the whole first paragraph, from the "positive feedback" comment all the way to "players asking for Ep III" content.






No flashy sig here, move along.... move along.
Khazneh
Tue Apr 12, 2005 4:30 am
#193






Keito wrote:
Well.. after quite a few posts in about every forum on the combat upgrade and many suggestions, I will try to sum up some things here:

1) To those ppl who say we dont offer tangible examples:
a)YES, the ham system is better now (as long as harder mobs dont depend on big amounts of it)
b)YES, proffessions are better now (apart from some like armorsmith/commando(rename him heavy weapons specialist)
c) NO, 90% of the ppl dont like lvls, especially lvl multipliers, or small furry creatures with 50 lvls and insane damages
d) NO, 90% of the ppl dont like forced certifications, and armors/weapons that will slip of ur body cause they just know u cant use them properly. - yes balance may be better, but NO this game is not some kiddy arcade cartoony game, balance could be good if they just used previous system with some adjustments.
e) I could live with cartoony icons (even if i dont like them) but i think thats not a major issue.

As for ppl in this forum not representing the community.. OF COURSE they do.. I have played in TC (commando/fencer), and i have talked around with tons of ppl on live (infinity) and NO one likes these new changes.. only reason why ppl are sticking around is cause of time/soul investment in this game. \

I hope the overwhelming amount of negative feedback here will wake up someone..

if i quit, it will mainly be as a means to be heared.. even 2 specific devs i have talked to in tc5 (will not mention names) think lvl system sucks!! and they say they are not responsible..! who is?

I really hope much of this is fixed, i remember how awestruck i was with many of the features of this game when i first joined.. and how most of it is going away now..

tnx for hearing an old player out..



Why on earth can't they just take the best bits of the existing system and put the best bits of the new system on it, I think that way it would solve most of the issues of the old stuff and gives them a big pat on the back for getting right some of the new bits like HAM system, profession changes, weapons and armour changes, buff changes, and combine those with the old skill base combat with revamped creature stats to match the new HAM system. Then they can put some time intoaddressing all the issues that they have now raised in the crafting professions - what to do about improving AS, BE/Meds crafting, WS, harvesting problems, etc.

wildcat84
Tue Apr 12, 2005 4:32 am
#194



Khazneh wrote:


Keito wrote:
Well.. after quite a few posts in about every forum on the combat upgrade and many suggestions, I will try to sum up some things here:

1) To those ppl who say we dont offer tangible examples:
a)YES, the ham system is better now (as long as harder mobs dont depend on big amounts of it)
b)YES, proffessions are better now (apart from some like armorsmith/commando(rename him heavy weapons specialist)
c) NO, 90% of the ppl dont like lvls, especially lvl multipliers, or small furry creatures with 50 lvls and insane damages
d) NO, 90% of the ppl dont like forced certifications, and armors/weapons that will slip of ur body cause they just know u cant use them properly. - yes balance may be better, but NO this game is not some kiddy arcade cartoony game, balance could be good if they just used previous system with some adjustments.
e) I could live with cartoony icons (even if i dont like them) but i think thats not a major issue.

As for ppl in this forum not representing the community.. OF COURSE they do.. I have played in TC (commando/fencer), and i have talked around with tons of ppl on live (infinity) and NO one likes these new changes.. only reason why ppl are sticking around is cause of time/soul investment in this game. \

I hope the overwhelming amount of negative feedback here will wake up someone..

if i quit, it will mainly be as a means to be heared.. even 2 specific devs i have talked to in tc5 (will not mention names) think lvl system sucks!! and they say they are not responsible..! who is?

I really hope much of this is fixed, i remember how awestruck i was with many of the features of this game when i first joined.. and how most of it is going away now..

tnx for hearing an old player out..

Why on earth can't they just take the best bits of the existing system and put the best bits of the new system on it, I think that way it would solve most of the issues of the old stuff and gives them a big pat on the back for getting right some of the new bits like HAM system, profession changes, weapons and armour changes, buff changes, and combine those with the old skill base combat with revamped creature stats to match the new HAM system. Then they can put some time into addressing all the issues that they have now raised in the crafting professions - what to do about improving AS, BE/Meds crafting, WS, harvesting problems, etc.





I know. This makes so much sense, while forcing on us a cartoon like interface and levelling which we hate doesn't.



00000000000000000000Feliis "Cat" Domesticus
00000000000000000000Jedi Master
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00000000000000000000Maaraa Jayde
00000000000000000000
Elder Doctor/Combat Medic/Dancer
00000000000000000000
0000000000000000000
0Ayala~ Jaackk~ Brurabacca
00000000000000000000Lekula~ Bbob~ Mikael~ Feliis'

00000000000000000000
00000000000000000000"The Duke would kill Chuck Norris
00000000000000000000with his revolver, and he'd never have to reload."
00000000000000000000
fixthisbugs
Tue Apr 12, 2005 5:06 am
#195

positive feedback lol



where did he saw that?



the cu is going to be the end for this game i think




at least for me and dozens of others that are alreday vanished from my server thats so empty in maintime in maincity you have max 10ppls in cnet where there was 100s
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