Business And Economy Archive

Thread: Buyers and resellers beware . . .

Tarallian
Mon Apr 04, 2005 5:56 pm
#1

Hi all, as you can see I'm new to the forums and the game and thought I'd share an in-gameexperience I had this weekend. Late Friday night I did a search on the new galaxy wide vendor search and came across a good deal fora large house. The server was about to shut down at that time, so I hurried over to the vendor,purchased the deed, then logged out.Upon logging in the next day, I received an email from the seller asking if I had purchased a large house and if so, a mistake was probably made and he wanted to correct it. I then examined the deed titled "Deed for: Large Naboo House" and noticed that it was actually a deed for a wind harvester!!! I paid 50k for this wind harvester!!! Anyway, I replied to his email and asked for a refund. He then replied and explained to me what had happened. Apparently since the galaxy wide vendor search, this seller has been having problems with resellers purchasing his stock and reselling them at what he called extremely inflated prices. This was proving to be a headache to him and he was having trouble keeping his vendors stocked, so as a way to trick these resellers, he had set up a vendor called "Resellers Warehouse" and filled them with large house deeds which were actually wind harvester deeds, all selling for 50k. In his email to me, he had even stated that he had "caught a few" too. :-o I was surprised when he told me all this. He also said he didn't think others would purchase from this vendor and so to correct the situation, he promptly removed the vendor. I checked that day and he did remove the vendor. Anyway, he offered to reimburse me 60k (50k plus a 10k apology) or a real large house deed and 10 pieces of furniture. I replied to his email and said I didn't think what he had done was right, no matter what the reason, and that I didn't want to do business with him. I requested the 50k refund and told him to keep the 10k apology, as I didn't want it from him. Anyway, after a couple of tells, he reimbursed the credits and that was the end of that.


So there you go . . . my first experience with a somewhat deceptive seller. The thing is, I shared a couple of tells with him and he wouldn't fess up to the fact that what he had done was wrong. He just couldn't seem to get, or admit, that his naming wind harvester deeds as large house deeds, and selling them for 50k, was intentionally deceptive and wrong. His point of view, plainly and simply, was that anyone that does not work hard and earn what they get is deceptive.


Anyway . . . just wanted to share this story with all of you. Lesson learned on my part, that's for sure, to always examine what I buy, even if I'm rushing or something.


Lesson learned on his part . . . who knows?! But . . . I did report this incident to customer service as a trade fraud, so hopefullysomething will come of that andhelp teach him a lesson he apparently needs to learn.


Safe travels all!
Dazzydoodle
Mon Apr 04, 2005 7:22 pm
#2

Now I want the waypoint to buy (and resell) his houses!


50k for a structure that requires damn near 40k of resources - or 80+k credits worth of low grade ore, steel, etc. Overinflation. Hmph.




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bluejanus
Mon Apr 04, 2005 8:26 pm
#3

I don't really have a problem with resellers. Most everything I make has my name and waypointon it, so that's more publicity for me. Renaming wind harvesters as large houses is a terrible practice though.





Isander Aperin - Kettemoor Master Architect (home: Serenity, Naboo)
Structures vendor in the HorkCo Shop near Coronet, Corellia (CLOSED)
Structures vendors in the Mos Mesric Mall near Mos Espa, Tatooine (CLOSED)
Structures, jedi kit, crafting station and resource vendors in Serenity near Kaadara, Naboo (CLOSED)
Giamai
Tue Apr 05, 2005 4:14 am
#4

it actually sounds like he learned his lesson without you refusing to accept his apology or report him


he removed the vendor and realized other unsuspecting people had bought those deeds and attempted to make it right


you continuing to be angry with him and reporting him AFTER he made these moves to make amends is actually pretty unfair. he obviously saw that what he was doing was wrong and was correcting it on his own. i understand anger and frustration at resellers emptying vendors nonstop and what he did was wrong but he saw that without your help.


he emailed you ... without you realizing the deception first. he could have just ignored it and decide he had made his point and you were a hapless victim. instead, he tried to do the right thing and add on some for your trouble.


at this point, with all his efforts, you actually owe him an apology imo




TGiamai Oewai (Elder Jedi without a clue)T
T Giaman Srawhe, 12 pt MWS [GS] Weapons, near Theed -3955, 3322T
TGiavamai Oewai, Where's the lewt?T
T Ahazi T
T*Not everyone who wanders is lost...*T
Stl2aNgE
Tue Apr 05, 2005 4:15 am
#5

Wonder if that is Stownhart...



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Tarallian
Tue Apr 05, 2005 6:52 am
#6






Giamai wrote:


at this point, with all his efforts, you actually owe him an apology imo






What exactly do I owe him an apology for? I didn't do anything wrong here, imo. I acknowledge the fact that he initiated the first email, offered a reimbursement/apology, and removed the vendor . . . of that I'm very much aware. And I do recognize the fact that he attempted to correct the situation, I'll give him credit for that.What I won't do though, is ignore the bottom line fact that what he did with the renaming of the deeds and selling them as such, was intentionally deceptive and wrong in the first place. Based on that fact, thepleased tone of a sentence inhis email in having caught some resellers too, and the short conversation I had with him via tells . . . based on those things, I decided to report him becauseI personally felt he didn't seem to see the error of his ways when it came to him renaming deeds and reselling them to trick resellers. Sure, he removed the vendor after realizing innocent bystanders could and did get caught in his trick on resellers, but what about those resellers he obvioiusly has a thing against? Did he offer them an apology as well? Did he reimburse them their credits and said I'm sorry? Will he stop his vendetta against them, or find other ways in which to trick them? I don't know the answer to any of that,but based on the points I just stated, I truly felt he hadn't learned the bottom line lesson from this incident and therefore, I decided to leave this situation in the hands of customer service to put it on record and to handle, or not, as they see fit.


Am I going to apologize for that? Of course not. Just because I'm not one of his intended victims, should I sit back, do nothingand hope that hewon't try to find other ways of tricking them, or anyone else for that matter? I'm sorry, but no, I'm just not that kind of person. I'm not angry with him, but from my experience with him I did have concern over him doing things like this again, therefore I did what I thought was right.
SeCKSEgai
Tue Apr 05, 2005 10:12 am
#7

Being that I came from games where one had to be constantly weary of deceptive sellers, I see no problem with the seller's actions. The vendors allow you to clearly examine the product before purchase, and its the buyers responsibility to do so before making a purchase. If you see items being falsely advertised, such as in this situation, logic would dicate one should probably avoid the seller from that point forward. While you were in a rush to make the purchase, you really didn't need to be as it appears the supply was far from limited.

The one instance you don't get to examine items thoroughly is when they're in a pack or container of sorts. But, one chooses to trust that the seller is being honest with whats stated to be offered when one makes a purchase of such a container, like a bag of armor. Generally, there's nothing to worry about because while one can make 200k or more of a pack full of junk as opposed to the armor advertised, a bad reputation is gained and long term profit is reduced far beyond the point vs if the person just remained an honest seller, although honest mistakes can be made from time to time.


I do think his reasoning behind it was illogical however. Most purchasing in the real world goes through at least one "middle man", some type of distribution company. If he was unhappy his goods were being resold, he simply should have marked up the price. Personally, I feelresellers are great as they can provide the extra exposure to boost popularity of a product. Resellers guarantee sales for the producer of the product and then take responsibility of the product from that point forward. The profit they make off of resold items is for the legwork and finalizing the sale, whether it be through advertising, having more popular vendors, etc.



SeCKSEgai of Corbantis
Professional Lady Killer and Dragon Slayer
Crystals and More
3672 -6243 less than 300m Behind the Rebel Outpost on Rori
UmmonPrime
Tue Apr 05, 2005 1:22 pm
#8







Giamai wrote:


basically you reported him AFTER he bent over backwards to right his own wrong and you just threw his apology in his face out of some moral self-righteousness... how obnoxious of you.







That's what I got out of this whole post.



Elood- Trader - Retired AS/SW

Elood'- Jedi- I know, I suck. Bite me

Dark Sword, Naboo 6932 2054 Loots


Giamai
Tue Apr 05, 2005 3:51 pm
#9






Pawlin wrote:





Tarallian wrote:

...The thing is, I shared a couple of tells with him and he wouldn't fess up to the fact that what he had done was wrong. He just couldn't seem to get, or admit, that his naming wind harvester deeds as large house deeds, and selling them for 50k, was intentionally deceptive and wrong. His point of view, plainly and simply, was that anyone that does not work hard and earn what they get is deceptive.

...




QFE


Misnaming deeds like that is simple griefing and fraud. All the guy apologized for was accidentally griefing the wrong person. He still did not understand that his griefing was wrong in the first place.


In real life if a con man sold you a fake item then said "oops I'm sorry, I really meant to scam your neighbor instead", then the right thing to do would be to tell your neighbors and the police.






after this is when he agreed to remove the vendor and recompense those he felt were wronged. from this it can be concluded that the orginal writer did get the point across. he saw how it was wrong and removed it whether out of fear of being reported or just because, as stated above, he didn't realize innocent people would be harmed. either way, he obviously took some pains to stop the scam.


and despite that, the original poster goes out of his way to report him and slap him down some more. great way to reward correct behavior.


if anyone did not receive the same deal, they have the right to report him. from your point of view it is presumptious of you to think that with all these efforts, he wouldn't have done the same for everyone.


because it is a true violation, if he didn't make amends to everyone, there will be a banning in his future but he would be very stupid to not have learned from this single interaction and make it end. removing the vendor was a huge step in that direction. if any one else is an uncompensated victim, he will simply be warned because of his efforts to fix it.




TGiamai Oewai (Elder Jedi without a clue)T
T Giaman Srawhe, 12 pt MWS [GS] Weapons, near Theed -3955, 3322T
TGiavamai Oewai, Where's the lewt?T
T Ahazi T
T*Not everyone who wanders is lost...*T
Pawlin
Tue Apr 05, 2005 4:39 pm
#10






Tarallian wrote:

...The thing is, I shared a couple of tells with him and he wouldn't fess up to the fact that what he had done was wrong. He just couldn't seem to get, or admit, that his naming wind harvester deeds as large house deeds, and selling them for 50k, was intentionally deceptive and wrong. His point of view, plainly and simply, was that anyone that does not work hard and earn what they get is deceptive.

...




QFE


Misnaming deeds like that is simple griefing and fraud. All the guy apologized for was accidentally griefing the wrong person. He still did not understand that his griefing was wrong in the first place.


In real life if a con man sold you a fake item then said "oops I'm sorry, I really meant to scam your neighbor instead", then the right thing to do would be to tell your neighbors and the police.




Pawlin Construction of Kettemoor.
Harvesters and Crafting stations - Triad Coronet Mall just outside Coronet (-177 -5490)
Architect, House, Furniture, Harvester FAQ

Oprolan the Wookiee of Sunrunner. Cheap resources W. Daeric Talus (-639 -3058)
"Worst FF ever *thumbsdown*" -- Pawlin fan club
"I am not going to win Miss Congeniality again this year in the Senate." -- John McCain


** Please refer to Elyssa's answer
Pawlin
Tue Apr 05, 2005 4:46 pm
#11




4. You may not defraud other players.


Fraud is defined as falsely representing one's intentions to make a gain at another's expense. Examples of this activity include but are not limited to - offering to "slice" a weapon or container belonging to another player and then keeping the items and/or credits - as well as using flaws in a secure trade window to deprive someone of one or more of their items or credits. Other examples include selling disabled vehicles, renaming items and selling them as a different item, or violating any trade agreement (such as agreeing to craft an item for resources, but keeping the resources/item instead).. These examples are not all inclusive, other violations will be reviewed by Customer Service on a case by case basis.


Defrauding other customers will result in the removal of earnings or equivalent goods from your accounts, and may result in disciplinary action being taken against the account that may include official warnings, account suspensions, or account terminations depending on the severity of the incident which will be determined by a CSR and a CSR Supervisor. Multiple suspensions or account termination will result in the termination of all SOE game accounts.





Pawlin Construction of Kettemoor.
Harvesters and Crafting stations - Triad Coronet Mall just outside Coronet (-177 -5490)
Architect, House, Furniture, Harvester FAQ

Oprolan the Wookiee of Sunrunner. Cheap resources W. Daeric Talus (-639 -3058)
"Worst FF ever *thumbsdown*" -- Pawlin fan club
"I am not going to win Miss Congeniality again this year in the Senate." -- John McCain


** Please refer to Elyssa's answer
Giamai
Tue Apr 05, 2005 5:27 pm
#12






Pawlin wrote:





Tarallian wrote:

...The thing is, I shared a couple of tells with him and he wouldn't fess up to the fact that what he had done was wrong. He just couldn't seem to get, or admit, that his naming wind harvester deeds as large house deeds, and selling them for 50k, was intentionally deceptive and wrong. His point of view, plainly and simply, was that anyone that does not work hard and earn what they get is deceptive.

...




QFE


Misnaming deeds like that is simple griefing and fraud. All the guy apologized for was accidentally griefing the wrong person. He still did not understand that his griefing was wrong in the first place.


In real life if a con man sold you a fake item then said "oops I'm sorry, I really meant to scam your neighbor instead", then the right thing to do would be to tell your neighbors and the police.






after this is when he agreed to remove the vendor and recompense those he felt were wronged. from this it can be concluded that the orginal writer did get the point across. he saw how it was wrong and removed it whether out of fear of being reported or just because, as stated above, he didn't realize innocent people would be harmed. either way, he obviously took some pains to stop the scam.


and despite that, the original poster goes out of his way to report him and slap him down some more. great way to reward correct behavior.


if anyone did not receive the same deal, they have the right to report him. from your point of view it is presumptious of you to think that with all these efforts, he wouldn't have done the same for everyone.


because it is a true violation, if he didn't make amends to everyone, there will be a banning in his future but he would be very stupid to not have learned from this single interaction and make it end. removing the vendor was a huge step in that direction. if any one else is an uncompensated victim, he will simply be warned because of his efforts to fix it.




TGiamai Oewai (Elder Jedi without a clue)T
T Giaman Srawhe, 12 pt MWS [GS] Weapons, near Theed -3955, 3322T
TGiavamai Oewai, Where's the lewt?T
T Ahazi T
T*Not everyone who wanders is lost...*T
Pawlin
Tue Apr 05, 2005 5:48 pm
#13

The original poster indicated the scammer did not seem to see what was wrong with his attempt to defraud the intended targets (resellers). You have no reason to believe that is not factual. Just because he didn't want to hurt the "innocent bystanders" does not mean he realizes that scamming the resellers is wrong and very much against the rules.


I'm assuming he did not make amends with his intended targets (resellers). You are assuming the scammer did make ammends with everyone. We canonly speculate on this.


You want to give the known scammer the benefit of the doubt cause he apologized. I do not. Difference of opinion.


But when it comes down to it, we're just bystanders. The CSRs can sort it out.





Pawlin Construction of Kettemoor.
Harvesters and Crafting stations - Triad Coronet Mall just outside Coronet (-177 -5490)
Architect, House, Furniture, Harvester FAQ

Oprolan the Wookiee of Sunrunner. Cheap resources W. Daeric Talus (-639 -3058)
"Worst FF ever *thumbsdown*" -- Pawlin fan club
"I am not going to win Miss Congeniality again this year in the Senate." -- John McCain


** Please refer to Elyssa's answer
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