Bio Engineer Archive
Thread: Advice: Give refunds and apologize
Eating your cake and having it too Scorus?
You've beensaying "Any BE that sold these should just know they were an exploit", well turn arounds fair play.
Anyone that bought themshould knowit too![]()
Caveat Emptor
But as a merchant who wants their business, I would rather turn this into an opportunity to win a friend and loyal customer. Not trying to have my cake and eat it too, just trying to turn a negative situation into a positive outcome.
You know, I didn't go out of my way to create super pets. I just slapped some dna together and produced some pets and sold them. After selling a few, I decided to just quit making pets because well, I figured somekind of fix would be coming in but I knew that I wouldn't be able to tell which pets were bugged and which ones weren't (sure there are obvious pets but what about the borderline ones?). We WERE told that we would be able to make pets with stats of signficantly higher CL. So is a CL 10 with cl 15ish stats out of range? don't know.
So I just quit making pets altogether (and informed anybody asking for pets why). Now for the few pets I did make and sold earlier on, I'm not sure what to do because, well, I don't have a list of who I sold to and what price I sold it for.
Erais on Scylla
Wow, it must be nice on that pedestal.
You keep the money and tell the customer to go call dev support, lol. Now who sounds like Sony Customer Service. Everyone who thinks a person who bought an uber non-CH pet had it coming should find a job at Sony. I lost 1 million in a bug months ago, Sony said they couldnt refund me since they had no way to determine if I was lying. At least you know these customers are not lying about the pets not working so why not refund them. Only way I would say notto refund them is if you warned them, but yea I'm so surrrre you warned every customer that came into your house and bought it off your vendor.
meroc wrote:Eating your cake and having it too Scorus?
You've been saying "Any BE that sold these should just know they were an exploit", well turn arounds fair play.
Anyone that bought them should know it too
Caveat Emptor
Bah! Unless your customers are fluent in the various BE trees and understand what's possible, this statement is false. I'm willing to wager that a good number of a BEs customers have no clue as to what's acceptable and unacceptable with regard to these creatures.
You could apply the same logic to purchasing architect, weaponsmith, or armosmith (etc.) wares. Most of the time customers have to hope that the items they're purchasing are of good quality and valid to use.
This thread, and many others like it, make it pretty obvious that there are plenty of buyers out there who knew they were buying something they shouldn't have.
http://forums.station.sony.com/swg/board/message?board.id=radiant_trade&message.id=14041
The problem a lot of people are facing is that many of us (including myself) didn't use any DNA people claimed was responsible for abnormal results on pets, and thus assumed that we wouldn't have to worry about pets being altered or changed. I sold pets that I felt were within 2-4 CL's of the wild equivalent, which is what I assumed was what the developers intended. (As they stated in the notes about the BE update a few months back.)
Now my concern is whether or not we're going to have a fuddle around in the dark for another month because no-one is going to tell us what is 'overpowered' or not. For all we know, we could still be making invalid pets for the next week from strait DNA samples. Are these pets invalid for non-ch's to call? or all people? How do we know?...This is probably the -worst- way to fix this problem. ![]()
Being told nothing helpful is just as bad as being told nothing at all.
(I'm o-k with the fixes, I assume due to the fact I and a few others can still call pets of the quality I've been making that low level tanks are still in, which is what I wanted from the word go.)
TerraIncognito wrote:This thread, and many others like it, make it pretty obvious that there are plenty of buyers out there who knew they were buying something they shouldn't have.
http://forums.station.sony.com/swg/board/message?board.id=radiant_trade&message.id=14041
Read through the thread. Know what? All the buyers on this thread (auction) were given a good heads up before they actually placed their bids. There were a good number of threads warning potential buyers that these pets may indeed be bugged.
These buyers then made an well-informed decision to proceed with their bids.